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市中心東北伊克諾郊外小屋旅店及套房 - 近山姆休斯敦堡的評價

2 out of 5
市中心東北伊克諾郊外小屋旅店及套房 - 近山姆休斯敦堡
2755 N Panam Expy, San Antonio, TX

評價

7.6

不錯

10 分評分，優異；679 則評價中有 179 則" "
8 分評分，不錯；679 則評價中有 287 則" "
6 分評分，一般；679 則評價中有 114 則" "
4 分評分，欠佳；679 則評價中有 55 則" "
2 分評分，很差；679 則評價中有 44 則" "

8.0/10 

整潔度

7.8/10 

職員與服務

6.6/10 

設施服務

7.6/10 

住宿狀況

7.4/10 

環保程度

評價

8/10 不錯

真實旅客

家人同遊
讚好：職員與服務
Oh well..
Paid extra to check in early and a/c in the room didn’t even work. Took another 30-45 minutes to get another room once it was figured out that the a/c truly wasnt working. By the time we got into the room it was close to our regular check in time..no we didn’t get a refund
於 2023 年 7 月住了 1 晚
Hotel Manager 於 2023年8月17日的回應
Dear Guest,We deeply apologize for the inconvenience you faced during your stay. This falls well below our standards, and we understand your frustration. We're sorry for the delay in resolving the AC issue and the subsequent impact on your check-in experience. Please know that your feedback is important, and we'll address this with our team to prevent such issues in the future. We hope you'll consider giving us another chance to provide you with a seamless stay.Sincerely,Hotel Manager

8/10 不錯

MA HORTENCIA

於 2023 年 7 月住了 1 晚
Hotel Manager 於 2023年8月17日的回應
Dear MA HORTENCIA,Thank you for sharing your experience with us. We strive to be the best at what we do and your eight star feedback will only help us reach our goal of being the best. I will share your appreciation with our team, as they are always looking for ways to improve their performance. We look forward to serving you again soon!Sincerely,Hotel Manager

2/10 很差

Tamika

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
This hotel was dirty spots were on the covers. Writing on the walls. Room smelled of smoke. The tube paint is pealing off. We saw baby roaches. I will never recommend this place to anyone.
於 2023 年 7 月住了 1 晚
Hotel Manager 於 2023年7月18日的回應
Dear Guest,Thank you for your feedback. We apologize for the issues you encountered during your stay. This is not the standard we strive to uphold, and we will address these concerns immediately to improve our services and accommodations. Your comments are valuable to us, and we appreciate your understanding. If there's anything else you'd like to share or if there's anything we can do to make it up to you, please don't hesitate to reach out to us directly. Thank you for staying with us, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

2/10 很差

Ben

多人同遊
不滿：整潔度、住宿狀況和客房舒適度
Not Great at All
Bathroom had mold. Air conditioner was the loudest thing Ive ever heard. Towels had mold. Holes in the wall.
於 2023 年 7 月住了 3 晚
Hotel Manager 於 2023年7月15日的回應
Dear guest, Thank you for your feedback. we apologize for the discomfort you experienced regarding Air Conditioner. Your satisfaction is important to us, and we appreciate your input. We hope you will consider giving us another opportunity to provide you with a more comfortable stay in the future. Sincerely,

2/10 很差

Lawrence

多人同遊
不滿：整潔度、職員與服務和住宿狀況
We were there for 3 nights and after the room was never cleaned. On the second day we asked that it be cleaned. It was not although housekeeping did mark it as cleaned so the front desk insisted it had been until I showed them the room and then they couldn't deny it any more. The shower also did not work and only had cold water. The toilet also leaked at times. This was actually our second room as we had to switch cause the door did not work for the first room. Also, several lights did not work either.
於 2023 年 7 月住了 3 晚
Monty 於 2023年7月15日的回應
Dear Guest Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 欠佳

Daniel

不滿：客房舒適度
NO WATER
First thing was the smoke alarm kept beeping and needed to be disconnected. The manager on duty did that. Then when I went to wash hands…NO WATER! None on faucet none in tub, couldn’t even flush toilet. Had to call front desk again. He said he’ll work on it and should be ok in 15 minutes. I told him I wanted to go visit things in town since on vacation and not sit in my motel room. He finally did get it working but I’ve never experienced anything like this. It’s like they hadn’t rented out this room in awhile and they let things go a bit.
於 2023 年 7 月住了 1 晚
Monty 於 2023年7月9日的回應
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 不錯

Laura

於 2023 年 6 月住了 3 晚
Monty Patel 於 2023年7月9日的回應
Thank you for your feedback. We appreciate your positive comment. We value your input and hope to have the opportunity to welcome you back soon

10/10 優異

Alyssa

讚好：整潔度和職員與服務
於 2023 年 2 月住了 1 晚
monty 於 2023年7月9日的回應
Thank you for your feedback. We appreciate your positive comment. We value your input and hope to have the opportunity to welcome you back soon

8/10 不錯

ALAN

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
it was quiet and clean. Needs updating but other than that was okay
於 2023 年 6 月住了 1 晚
monty 於 2023年6月20日的回應
Thank you Alan, Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope you will return soon that we can provide you an even superior experience

10/10 優異

Raul

讚好：整潔度、職員與服務和住宿狀況
Clean
於 2023 年 6 月住了 2 晚
Monty Patel 於 2023年6月16日的回應
Dear Raul,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 優異

Terrah

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The room was very nice sized much larger than expected. Was surprised with a full size hideabed couch too. Very happy with lack of highway noise!! Lack of other outside noise as well. Nice basic breakfast. Room was clean. Check in was easy and quick. No carpet was a surprise but understandable. Good place to stay. If we come this way again we will stay here again.
於 2023 年 6 月住了 1 晚
monty 於 2023年6月9日的回應
Hello Terrah, Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. We are very Happy to give you best service again and again, Thank you for giving us good ratings about our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 不錯

Rachael

伴侶同遊
讚好：整潔度和職員與服務
The guy the front desk was helpful during our stay. The location was conveniently close to the main roads we used for our adventures. Wasnt loud at all either Also the AC blasted so cold during our stay lol
Monty Patel 於 2023年6月4日的回應
Thank you Rachael for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 優異

Cindy

家人同遊
讚好：整潔度、職員與服務和住宿狀況
It’s very safe and quiet despite what the outside may look like. I had a very pleasant stay.
於 2023 年 5 月住了 2 晚
monty 於 2023年5月29日的回應
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.Sincerely,

10/10 優異

Eric

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 1 晚
monty 於 2023年5月29日的回應
Thank you for your feedback. We appreciate your positive comment.We value your input and hope to have the opportunity to welcome you back soon

10/10 優異

Karla Denisse

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excelentes instalaciones, muy limpio
於 2023 年 5 月住了 1 晚
monty 於 2023年5月26日的回應
Dear Guest,Thank you for taking the time to leave such a positive review of our hotel! We're thrilled to hear that you enjoyed your stay with us and found our location convenient, our room clean and comfortable, and our staff helpful and pleasant. We're glad to hear that you enjoyed . We appreciate your kind words and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best Regards,

6/10 一般

Jose

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Room smoking smell
於 2023 年 5 月住了 1 晚
monty 於 2023年5月23日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites Downtown Northeast near Fort Sam Houston.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 不錯

Brianna

讚好：整潔度、住宿狀況和客房舒適度
Good for the price
This was about as good as I could expect for the very low price. Quiet. The sheets looked clean, but almost all the towels in the room had stains on them. It's also in a really convenient location if you're traveling with a car.
於 2023 年 5 月住了 1 晚
monty 於 2023年5月23日的回應
Dear Guest,Thank you for taking the time to leave such a positive review of our hotel! We're thrilled to hear that you enjoyed your stay with us and found our location convenient, our room clean and comfortable, and our staff helpful and pleasant. We're glad to hear that you enjoyed . We appreciate your kind words and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best Regards,

8/10 不錯

Lisa

於 2023 年 5 月住了 1 晚
Monty Patel 於 2023年6月16日的回應
Dear Guest Lisa,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 優異

Jj

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Quiet peaceful
Monty Patel 於 2023年5月19日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites Downtown Northeast near Fort Sam Houston.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,ManagerFront Desk

4/10 欠佳

Sharon

家人同遊
不滿：住宿狀況
When we got there, there was no one at the desk and we had to wait. When we woke up in the morning, our bathroom and sink area was flooded so we could not use and had to hurry and check out. Then we had to wait again to check out and to report the flooding.
於 2023 年 5 月住了 1 晚
Hotel Manager 於 2023年11月6日的回應
Dear Sharon,Thank you for sharing your feedback with us. I am very sorry to hear that we could not meet your expectations. Please accept my apologies for the problems you encountered. We will resolve the issue as soon as possible. We shall ensure that you have an awesome stay next time. Sincerely,Hotel Manager

10/10 優異

Reynold

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
old guy and His Dog from Minnefornia aka Minnesota
Have a son in Army. Chose The inn Because of its location to Main gate of the Fort Sam and pet friendly. The room- CLEAN & spacious King bed, surprisingly full coach with coffee table, unusual.. But the room service was excellent. cleaned made bed resupplied towels and condiments every day of a three day stay, which reveled any upscale hotel. breakfast was limited but good.Was compelled to leave tip for service, which was well deserved. Hope all visitors enjoy the same. thx to the staff Rey & Rosie (woof - woof) ps. the water in the pool was iffy but I was'nt swimming
於 2023 年 4 月住了 3 晚
Monty 於 2023年5月8日的回應
Hello Reynold,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

6/10 一般

Juan

於 2023 年 4 月住了 1 晚
monty 於 2023年5月23日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites Downtown Northeast near Fort Sam Houston.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 不錯

Ruben

讚好：整潔度、職員與服務、設施服務和住宿狀況
The only bad thing, well a couple of things. First the smell of mothballs is very strong when you walk in, and the room smells the same, but not as bad. The mattress was a little springy but decent
於 2023 年 4 月住了 3 晚
Monty Patel 於 2023年5月5日的回應
Hello Ruben, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our room smell and mattress . I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 優異

Rudy

於 2023 年 4 月住了 1 晚
Monty 於 2023年5月10日的回應
Hey Rudy,Thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

8/10 不錯

Lisa

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 4 月住了 1 晚
Monty Patel 於 2023年5月5日的回應
LISA,We can't thank you enough for sharing your feedback with regards to our breakfast. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

8/10 不錯

Adrian Jose

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Good stay
於 2023 年 4 月住了 1 晚
Monty 於 2023年5月10日的回應
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

8/10 不錯

Martin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 3 晚
Monty 於 2023年5月10日的回應
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

2/10 很差

Clayton

不滿：整潔度、職員與服務、設施服務和住宿狀況
We booked this hotel for a last-minute trip to San Antonio. We arrived at approx 10pm and went straight to the room after check-in. Not long after, we realized the room needed a good cleaning, as it appeared dusty and dirty on the beds and flooring. My 14 yr old son, a boy (one of the dirtiest things on the planet), asked if we could have the room cleaned. The next morning, I asked the staff, and they said they'd take care of it. We returned to the hotel late the next evening, only to realize the room was still disgusting. I DO NOT recommend this place at all.
於 2023 年 3 月住了 2 晚
Monty Patel 於 2023年5月5日的回應
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

4/10 欠佳

Judy Bruestle

於 2023 年 3 月住了 2 晚
monty 於 2023年5月5日的回應
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

2/10 很差

Paul

伴侶同遊, 寵物同遊
不滿：住宿狀況
$190 for a night. Broken light fixtures. Old microwave with 1970s dials. Weak Wi-Fi signal. Had to keep relighting in my laptop. It’s Econo Lodge I get that but why is every low range hotel in SA 200-300 a night?
於 2023 年 3 月住了 1 晚
monty 於 2023年3月28日的回應
Thankyou Paul to review for us, we will work hard to improve service ,As you had mention 190.00for the room rent is because 159.99 is room rate 26.34 is taxes 186.33, price is little high because long weekend and spring break.Hope you under stand the situations thanks

2/10 很差

Yolanda Farina Alvarracin

於 2023 年 3 月住了 1 晚

2/10 很差

Jared

親子同遊
不滿：整潔度、職員與服務和住宿狀況
Manager was rude and unhelpful!
於 2023 年 3 月住了 1 晚
monty patel 於 2023年5月5日的回應
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 不錯

Neolani

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I had a toilet over flow and I am still waiting for my deposit to refund. I think it should be given right at check out
於 2023 年 3 月住了 2 晚

4/10 欠佳

Lindsey

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Not a nice neighborhood. Felt unsafe. The room very low class! I will pay more to stay at a better place then here.
於 2023 年 3 月住了 1 晚

4/10 欠佳

Kirby

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Old and dingy. Well worn.
於 2023 年 3 月住了 2 晚

2/10 很差

PATRICIA

於 2023 年 2 月住了 1 晚

10/10 優異

Fernando

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Good!
於 2023 年 2 月住了 1 晚
Sophia CSR 於 2023年3月6日的回應
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 優異

Bryan

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 1 月住了 2 晚
Sophia CSR 於 2023年3月6日的回應
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not good
They couldn’t find my reservation and took very long for them to eventually make a new one. Place was overall very sketchy and not clean.
於 2023 年 2 月住了 1 晚

4/10 欠佳

Gena

於 2023 年 1 月住了 1 晚
Sophia CSR 於 2023年3月6日的回應
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 優異

S

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great!
於 2023 年 1 月住了 1 晚
Sophia CSR 於 2023年3月6日的回應
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

8/10 不錯

Lekethuia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 1 晚

8/10 不錯

Santos

於 2022 年 12 月住了 1 晚

6/10 一般

GERMAN GUSTAVO

10/10 優異

shelby

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Que el muchacho de recepción muy accesible al ayudarnos
於 2022 年 12 月住了 1 晚
-Econolodge Inn & Suites 於 2022年12月30日的回應
Gracias por estar con nosotros. Su retroalimentación es muy valiosa para nosotros.

4/10 欠佳

R A

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not using this booking site anymore!
I was charged for 2 rooms set under 1 reservation, confirmation guaranteed and all, and upon check in, the hotel clerk couldn’t find my second room. Apparently at his end it showed I only had reserved 1 room. So how come my confirmation and total pre paid rooms were for two?? Trying to save money and paying upfront for rooms doesn’t seem like a good idea if at the end they can’t find what you paid for. Even if you have your receipt to prove it. Clerk not very helpful. Total Scam!
於 2022 年 12 月住了 1 晚

2/10 很差

Regina

不滿：整潔度、職員與服務、設施服務和住宿狀況
I liked that I left! The door to my room had been kicked in at some point and no longer fit in the frame. The bath room door had also been kicked in and the tub had been damaged and was fix with some white plastic substance that when I tried to take a bath it would come off. The staff at the front desk were very rude. They told me they had checked me in for an extra day and they tried to throw me out saying I didn’t pay for the day. It was an awful experience, I do NOT give this run down dump and rating above -0 !!

8/10 不錯

JUDITH R.

讚好：整潔度和住宿狀況
Convenient and close to airport
於 2022 年 11 月住了 3 晚
-Econolodge Inn & Suites 於 2022年12月30日的回應
Thank you for staying with us. You're feedback is valuable to us.

10/10 優異

Jennifer

於 2022 年 11 月住了 1 晚

10/10 優異

Katrina

讚好：整潔度、職員與服務和設施服務
This is a great place to stay if you are visiting a member of the military. It is right outside the base, about 30 seconds from the gate & visitor's center. The staff at Econolodge is friendly and professional.
於 2022 年 11 月住了 2 晚
Monty patel 於 2022年11月15日的回應
Dear KatrinaThank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,General ManagerEcono lodge Inn & Suites Downtown Northeast