露台/庭院

巴倫西亞河濱酒店的評價

4 out of 5
巴倫西亞河濱酒店
150 E Houston St, San Antonio, TX

評價

9.2

卓越

10 分評分,優異;1714 則評價中有 1227 則" "
8 分評分,不錯;1714 則評價中有 288 則" "
6 分評分,一般;1714 則評價中有 119 則" "
4 分評分,欠佳;1714 則評價中有 51 則" "
2 分評分,很差;1714 則評價中有 29 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

8.8/10 

設施服務

9.2/10 

住宿狀況

9.0/10 

環保程度

評價

8/10 不錯

Rui

家人同遊
讚好:整潔度、職員與服務和住宿狀況
room pretty clean, and hotel staff are friendly
於 2023 年 3 月住了 1 晚
Sarah Huerta Front Office Supervisor 於 2023年3月20日的回應
Dear Rui,We can not thank you enough for your review regarding our Hotel Valencia Riverwalk location. We are thrilled to hear you enjoyed our cleanliness as well as our friendly staff. We would love to host you again and wish you safe travels!

8/10 不錯

Anan

讚好:職員與服務、設施服務和住宿狀況
Everything here was great. Four stars because i saw an ant in my room.
於 2022 年 6 月住了 1 晚
Elizabeth Garza- Front Office Manager 於 2022年6月25日的回應
Dear Anan, Thank you for taking the time to review your stay at Hotel Valencia. I was delighted to read that you enjoyed your time with us! We look forward to hosting you again soon.

10/10 優異

Cassandra (Houston)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property was beautiful and the customer service was beyond excellent!
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月30日的回應
Cassandra, Thank you for your kind words about the beauty of our property and the exceptional customer service you received at Hotel Valencia Riverwalk! We take great pride in maintaining a beautiful environment for our guests to enjoy, and we're delighted that you appreciated it. Providing beyond excellent customer service is our top priority, and we're thrilled that our efforts made a positive impact on your experience. Your satisfaction is what motivates us, and we're grateful for your recognition. We look forward to welcoming you back for another unforgettable stay in the future!

10/10 優異

Carlos

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent location
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月29日的回應
Thank you, Carlos, for your kind words! We're thrilled that you found our location convenient. Providing a comfortable and convenient experience for our guests is always our goal, and we're pleased to hear that we succeeded during your stay. We hope to have the pleasure of welcoming you back to Hotel Valencia Riverwalk in the future!

10/10 優異

Brian

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務和住宿狀況
Beautiful
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月29日的回應
Brian, thank you for your beautiful feedback and perfect rating! We're delighted to hear that you had a wonderful experience at Hotel Valencia. Your satisfaction is our priority, and we're thrilled that we could contribute to making your stay enjoyable. We look forward to welcoming you back for another exceptional experience soon!

10/10 優異

Susan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We spent 2 nights for our 25th wedding anniversary and it was WONDERFUL! From the time we pulled up in front of the hotel until we checked out this morning! Immediately, as we pulled up there was a friendly concierge that opened my door, took my pillow and gave me his hand to assist me out of our car onto the sidewalk. Valet parking is an additional charge ($59 per night I believe). He assumed that is what we wanted so we went ahead and did it and it was so worth it not having to find parking and walk to the hotel. Im sure you could let them know if you want to decline and just step inside to check in and then park yourself. The hotel is BEAUTIFUL, rooms are spacious, beds & pillows are like sleeping on a cloud! The windows had wooden shutters rather than blinds that were beautiful and we had a view of the riverwalk (room 820). We forgot our phone chargers in the car and when the concierge came to our room to bring our luggage, he happily went down to retrieve them & brougbt them back up to our room. The hotel restaurant is great as well as the restaurant service. Two steps out the front door is another great mexican food restaurant with tables oveelooking the riverwalk. Our only complaint (not actually "complaint" at all tho), was that the bathroom did not have a fan/vent or bars in the shower. The floor of the shower does get slippery so be mindful of this. And there were no dressers or drawers to unpack your clothes, but there is a nice size closet and a huge desk area.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月29日的回應
Susan, Thank you for your glowing review! We're delighted to have exceeded your expectations and made your 25th wedding anniversary celebration truly memorable. From the moment you arrived, it was our pleasure to ensure your comfort and satisfaction with our attentive service and luxurious amenities. We're thrilled that you enjoyed our beautiful accommodations, stunning views of the riverwalk, and the convenience of our valet parking service. Your feedback regarding the bathroom amenities and storage options is invaluable, and we'll certainly take it into consideration for future enhancements. It was an honor to host such a special occasion, and we look forward to welcoming you back for more unforgettable experiences at Hotel Valencia Riverwalk!

8/10 不錯

roselyn k

伴侶同遊
讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
I liked that it was right on the riverwalk. I did not like that the elevator to the riverwalk was non functional. I booked for the easy elevator access to the riverwalk, and was disappointed that it was not working. We had to walk through dining guests in a restaurant, and then down long stairs to get to the riverwalk. My wife had to stop to rest on the stairs.
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月29日的回應
Hello Roselyn, Thank you for sharing your feedback with us. We're glad to hear that you appreciated our prime location right on the riverwalk at Hotel Valencia Riverwalk. Please know that we're actively working to address elevator situation to ensure it's resolved promptly. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a seamless and enjoyable experience in the future.

10/10 優異

janine

讚好:整潔度、職員與服務和住宿狀況
This is our second time to stay. It is wonderful.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月26日的回應
Thank you for returning to Hotel Valencia Riverwalk, Janine! We're delighted to hear that you had another wonderful stay with us.

10/10 優異

Samuel (Eugene)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月26日的回應
Samuel, we appreciate your positive rating and are glad you enjoyed your time with us.

10/10 優異

Consuelo

讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月24日的回應
Consuelo, thank you for your lovely feedback and perfect rating! We're delighted to hear that you had a wonderful experience at Hotel Valencia. Your satisfaction is our priority, and we're thrilled that we could contribute to making your stay enjoyable. We look forward to welcoming you back for another exceptional experience soon!

10/10 優異

Chad

讚好:設施服務
👍
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月24日的回應
Chad, thank you for the positive rating and thumbs up! We're glad to hear that you enjoyed your time at Hotel Valencia. Your satisfaction is important to us, and we appreciate your support. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 優異

Gabe

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Will be staying again!!!!
於 2024 年 3 月住了 4 晚
General Manager 於 2024年4月22日的回應
Thank you, Gabe, for your wonderful review! We're delighted to hear that you had such a positive experience with us and that you're planning to stay again. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. We can't wait to welcome you back to Hotel Valencia Riverwalk for another fantastic stay!

10/10 優異

Elisabeth

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great interior! Nice location by the riverwalk with a cheap parking garage near by.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月22日的回應
Thank you, Elisabeth, for your kind words! We're thrilled that you enjoyed our interior design and found our location convenient. Providing a comfortable and convenient experience for our guests is always our goal, and we're pleased to hear that we succeeded during your stay. We hope to have the pleasure of welcoming you back to Hotel Valencia Riverwalk in the future!

10/10 優異

Gilbert

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very welcoming and helpful staff
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月22日的回應
Thank you, Gilbert, for your fantastic review! Ensuring our guests feel warmly welcomed and supported throughout their stay is a top priority for us, and we're thrilled that our team members made a positive impression. We can't wait to share your kind words with them! We hope to have the pleasure of hosting you again at Hotel Valencia Riverwalk in the future.

8/10 不錯

James

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Expensive but convenient
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月22日的回應
Thank you, James, for your feedback. We're glad to hear that you found our hotel convenient. While we strive to offer competitive pricing, we understand that value is an important consideration for our guests. We'll certainly take your comments into account as we continue to enhance our offerings. We hope to have the opportunity to welcome you back to Hotel Valencia Riverwalk in the future and provide you with an even better experience.

10/10 優異

Darina

讚好:住宿狀況
Very close to river walk but quiet.
於 2024 年 2 月住了 3 晚
General Manager 於 2024年4月22日的回應
Thank you, Darina, for your fantastic review! We're delighted to hear that you appreciated our proximity to the Riverwalk while still enjoying a peaceful atmosphere. Providing a serene and comfortable experience for our guests is always our goal, and we're thrilled that we succeeded during your stay. We hope to have the pleasure of welcoming you back to Hotel Valencia Riverwalk in the future!

10/10 優異

Alfonso

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It's was a great stay the staff was amazing everything about the hotel was great I would definitely stay here again
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月22日的回應
Thank you, Alfonso, for your excellent review! We're delighted to hear that you had a great stay with us and that our staff made a positive impression. We look forward to the opportunity to host you again at Hotel Valencia Riverwalk in the future!

10/10 優異

JESSICA (bear)

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very chic hotel in a walkable area.
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月22日的回應
Thank you, Jessica, for your glowing feedback! We're delighted to hear that you appreciated the chic ambiance of our hotel and its convenient location. Providing an atmosphere of style and comfort is our aim, and we're thrilled that we achieved that for you. Whenever you're ready for another getaway, we'll be here to welcome you back to Hotel Valencia Riverwalk with open arms!

10/10 優異

Stephen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel is charming, nicely appointed and a friendly helpful staff. Truly enjoyed our stay!
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月17日的回應
Thank you for sharing your experience, Stephen! We're delighted to hear that you found our hotel charming and enjoyed the attentive service from our staff. It's always a pleasure to ensure our guests have a memorable stay with us at Hotel Valencia Riverwalk.

10/10 優異

James

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff were excellent. Property was high class and close to everything.
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月16日的回應
Thank you for your kind words, James! We're delighted to hear that you had an excellent experience with our staff and found our property to be high class and conveniently located. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.

10/10 優異

Glenn

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
One of the nicest hotels I have ever stayed at. Highly recommend
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月16日的回應
Thank you for the glowing review, Glenn! We're thrilled to hear that you found our hotel to be one of the nicest you've ever stayed at. Your recommendation is greatly appreciated, and we hope to have the pleasure of welcoming you back soon.

4/10 欠佳

Vernon (League City)

家人同遊
不滿:整潔度和職員與服務
1) The Bed had crumbs in it. Obviously not cleaned. 2) Had to wait 1 1/2 hours for a table in restaurant. Waited a further hour for food. 3) Maitre-D did not know how to charge meal to room. 4) Waitress completely ignored a guest but took orders from others at the same table. 5) The mini-bar was not refrigerated - a necessity for my wife who needs to keep medicine cold. 6) The overall experirnce was fraught and chaotic.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月17日的回應
Thank you for sharing your feedback, Vernon. We're disappointed to learn about the challenges you encountered during your recent visit. We're committed to providing exceptional service and ensuring all our guests have a seamless experience. Your insights are valuable, and we'll address these issues promptly to enhance our guest experience. If you have any further concerns or if there's anything we can assist you with, please don't hesitate to reach out to front desk directly. We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.

10/10 優異

Marilynne

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had excellent service. I felt pampered. The room was clean, large and overall it felt luxurious. The location was close to everything we had an interest in including the Alamo, the river walk, shopping and many excellent. I would definitely go back to this property.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月16日的回應
Thank you for choosing to stay with us, Marilynne! We're delighted to hear that you felt pampered and enjoyed our clean and luxurious accommodations. It's wonderful to know that our convenient location suited your needs perfectly. We can't wait to have you back for another memorable stay.

10/10 優異

Dan

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely hotel. Great staff
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月16日的回應
Thank you, Dan! We're glad you had a lovely experience with us and that our staff made your stay enjoyable. We appreciate your kind words and hope to welcome you back soon.

10/10 優異

Jane

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfect l9cation
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月16日的回應
We're delighted to hear that you found our location perfect, Jane! Thank you for choosing to stay with us and for taking the time to leave a review. We hope to see you again soon for another wonderful stay.

10/10 優異

Gabor

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It's centrally located. Friendly staff. Nice, clean rooms.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月12日的回應
Thank you, Gabor, for choosing to stay with us and for sharing your feedback. We're pleased to hear that you found our central location convenient and enjoyed the friendly service provided by our staff. Maintaining clean and comfortable rooms is essential to us, and we're glad you appreciated it. We hope to have the pleasure of hosting you again at Hotel Valencia Riverwalk in the future.

10/10 優異

Keli

於 2024 年 4 月住了 1 晚

10/10 優異

Ruth

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月12日的回應
Thank you, Ruth, for your five-star rating. We're delighted that you had a wonderful experience at Hotel Valencia Riverwalk. We look forward to welcoming you back for another exceptional stay in the heart of San Antonio!

10/10 優異

Gregory

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
You will not be disappointed with the location and ambiance !
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月11日的回應
Gregory, thank you for sharing your experience with us. We're delighted to hear that you enjoyed the location and ambiance of Hotel Valencia Riverwalk. It's our pleasure to provide a memorable setting for our guests. We look forward to welcoming you back for another wonderful stay.

6/10 一般

Xiomara

於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月30日的回應
Xiomara, thank you for your positive feedback. We're delighted that you had a great experience at Hotel Valencia Riverwalk.

6/10 一般

Victoria

伴侶同遊
Our room never got cleaned during our stay. There was a mini fridge but it was stocked with things you had to buy leaving no room for our personal items.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月11日的回應
Victoria, we appreciate your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the cleanliness of your room and the limited space in the mini-fridge. Rest assured, we'll address these concerns with our housekeeping and maintenance teams to ensure a more enjoyable experience for our guests in the future.

10/10 優異

William

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Right on the river walk
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月11日的回應
William, we're thrilled to hear that you enjoyed our prime location right on the Riverwalk at Hotel Valencia. It was a pleasure hosting you, and we hope to welcome you back soon for another exceptional stay.

10/10 優異

Dawn

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely hotel and very convenient. The staff was friendly and very helpful.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月11日的回應
Dawn, we're glad to hear that you found our hotel lovely and convenient, and that our staff provided friendly and helpful service. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back soon.

10/10 優異

Sam

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月11日的回應
Sam, thank you for your positive feedback. We're delighted that you had a great experience at Hotel Valencia Riverwalk.

10/10 優異

Jennifer

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The comfortable and spacious room. Located on the Riverwalk allowed us to enjoy the surroundings and have a great time.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月11日的回應
Jennifer, it's wonderful to hear that you enjoyed the comfort and spaciousness of your room and that our location on the Riverwalk enhanced your stay at Hotel Valencia. We look forward to hosting you again for another enjoyable experience.

10/10 優異

Shahrzad

讚好:整潔度、職員與服務和住宿狀況
.
於 2024 年 4 月住了 4 晚
General Manager 於 2024年4月11日的回應
Shahrzad, thank you for your rating. We hope you had a pleasant stay with us at Hotel Valencia Riverwalk.

10/10 優異

Amber

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Our new fave spot in San Antonio! Convenient location, stunning lobby, friendly staff and gorgeous rooms! This is a gem of a hotel and we will be back!
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月11日的回應
Amber, thank you for sharing your experience with us. We're delighted to hear that Hotel Valencia Riverwalk has become your new favorite spot in San Antonio. From our convenient location to our stunning lobby and gorgeous rooms, we're thrilled that you enjoyed every aspect of your stay. We can't wait to welcome you back soon for another wonderful experience.

10/10 優異

Paul

於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月29日的回應
Thank you, Paul, for your glowing review and perfect score! We're delighted that you enjoyed your time at Hotel Valencia Riverwalk. Your feedback is truly appreciated, and we can't wait to welcome you back for another exceptional experience soon!

10/10 優異

Kathy

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The stay was a quiet peaceful experience with beautiful smells from their original fragrance candles, lotions, and oils! The hotel was quiet and staff was extremely kind and helpful!
於 2024 年 4 月住了 5 晚
General Manager 於 2024年4月11日的回應
Kathy, we're delighted to hear that you had a quiet and peaceful experience at Hotel Valencia Riverwalk. It's wonderful to know that you enjoyed the beautiful scents throughout the hotel and that our staff provided kind and helpful service. We hope to welcome you back soon for another relaxing stay.

10/10 優異

David

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Feels like home.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月11日的回應
David, thank you for choosing Hotel Valencia Riverwalk. We're pleased to hear that your stay with us felt like home. Providing a comfortable and welcoming atmosphere for our guests is our priority, and we're glad that you felt at ease during your visit.

10/10 優異

Jennifer

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Our main goal in our visit to San Antonio was to check out the riverwalk. Hotel Valencia is perfectly located for quick access to the riverwalk. The walk was lively at night and easily walked in the morning for exercise. Loved our stay!
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月11日的回應
Jennifer, thank you for your glowing review. We're thrilled that you enjoyed our prime location near the riverwalk and that you had a lively and enjoyable experience exploring the area. We look forward to hosting you again for another memorable stay.

6/10 一般

Walter

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My only complaint is that the rooms that they advertise as "fits 4" are equipped with 2 full size beds as opposed to queen size. Our family of 4 was very uncomfortable.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月11日的回應
Walter, we appreciate your feedback regarding the room accommodations. We apologize for any discomfort you experienced and will take your comments into consideration as we strive to improve our offerings for families.

8/10 不錯

Joni (Rochester)

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Beautiful hotel. Had to request a microwave and mini fridge which was unusual. It was no problem to request, just strange
於 2024 年 3 月住了 4 晚
General Manager 於 2024年4月11日的回應
Joni, thank you for your feedback. We apologize for any inconvenience regarding the microwave and mini-fridge. Your comments are valuable to us, and we'll take them into consideration as we work to improve our guest experience.

10/10 優異

Felicita

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel is absolutely beautiful! The staff was incredible and it just truly a unique facility. The room we stayed in was huge and our housekeeper spoiled us!!! Within walking distance to everything on the Riverwalk and more.
於 2024 年 3 月住了 3 晚
General Manager 於 2024年4月11日的回應
Felicita, thank you for your kind words. We're delighted that you found our hotel beautiful and unique. Providing exceptional service and accommodations is our top priority, and we're thrilled that our staff and facilities exceeded your expectations. We can't wait to welcome you back for another memorable stay.

10/10 優異

Janis

家人同遊
讚好:職員與服務、設施服務和住宿狀況
The staff was accommodating, the property was extremely clean and beautiful.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月11日的回應
Janis, thank you for choosing Hotel Valencia Riverwalk. We're pleased to hear that you found our staff accommodating and our property clean and beautiful. Your satisfaction is our priority, and we're delighted that we could provide you with an enjoyable experience. We look forward to hosting you again soon.

8/10 不錯

Aaron

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We stayed for two nights at the hotel Valencia. Staff were amazing. The location is good. It is at a far end of the Riverwalk, so if you are staying with a room facing the Riverwalk, it is more quiet. We had a room that faced the street and on Saturday night it got very loud. There was loud music and cars revving their engines that were driving by. The windows did not block the noise at all. This was probably the only downfall of our stay. The property is very clean. It smells amazing when you walk in. Each day at 3 o’clock they offered margaritas at the front desk. There are plenty of food options within walking distance. There was an amazing bakery just a block up the road called La Panadería. If you don’t go early, you will have to wait in line, but their baked goods are to die for. Everything on the Riverwalk is very walkable and you’re close to the Alamo. The room was very clean and the beds were comfortable. They provide down pillows which I loved. There is a refrigerator in the room but it is stocked with an honor bar so no place to keep any food or drinks that you purchase on your own. I would definitely stay here again, but in the future book a room facing the Riverwalk, just due to the street noise.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月11日的回應
Aaron, thank you for sharing your experience with us. We're pleased to hear that you found our staff amazing and enjoyed the cleanliness of our property. We apologize for any inconvenience caused by street noise and will take your feedback into consideration. We're glad you appreciated our daily margarita offering and the proximity to local eateries. We look forward to hosting you again soon, and we'll ensure you have a room facing the Riverwalk for a quieter stay.

10/10 優異

Melanie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This was the prettiest room overlooking a serenity garden
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月11日的回應
Melanie, we're thrilled that you enjoyed your room overlooking our serene garden. It's wonderful to know that you found it to be the prettiest. We can't wait to host you again for another lovely experience.

8/10 不錯

MARICARMEN

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Esta bien ubicado con acceso al River Walk
於 2024 年 3 月住了 3 晚
General Manager 於 2024年4月11日的回應
MARICARMEN, gracias por compartir tu experiencia con nosotros. Nos complace saber que encontraste nuestra ubicación conveniente con acceso al River Walk. Esperamos darle la bienvenida nuevamente a Hotel Valencia Riverwalk para otra estancia estupenda.

8/10 不錯

Kiet

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
Liked how close it was to the river walk. The staff was extremely nice. Valet service staff was very attentive. The only thing I didn’t like was the sheets were a bit dirty. Also there was a fake nail in the sink.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月11日的回應
Kiet, thank you for your feedback. We're glad you appreciated our proximity to the riverwalk and our attentive valet service. We apologize for any issues with cleanliness and will address this with our housekeeping team. We hope to welcome you back for an even better stay in the future.

10/10 優異

Melanie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The door to the bathroom was two halves of a sliding door, one of which was off track, making it difficult to open and close the door. There was also a piece of trash next to the trashcan in the bathroom, but otherwise, the room was clean, spacious and had a nice view. The staff was exceptional! Everyone we came in contact with, from the valets at the door, the front desk clerks and housekeeping staff were very nice and helpful. We were in San Antonio for the Le Creuset Factory to Table event and had a couple of boxes of cast iron cookware that were heavy and the staff arranged to bring it up for us. I definitely recommend!
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月11日的回應
Melanie, thank you for your detailed feedback. We apologize for any inconvenience you experienced with the bathroom door and cleanliness of the room. We appreciate your kind words about our exceptional staff and their efforts to accommodate your needs. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay at Hotel Valencia Riverwalk.