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貝斯特韋斯特普拉斯箭頭酒店的評價

2.5 out of 5
貝斯特韋斯特普拉斯箭頭酒店
250 N 9th Street, Colton, CA

評價

8.4

很好

10 分評分，優異；1000 則評價中有 540 則" "
8 分評分，不錯；1000 則評價中有 247 則" "
6 分評分，一般；1000 則評價中有 79 則" "
4 分評分，欠佳；1000 則評價中有 64 則" "
2 分評分，很差；1000 則評價中有 70 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

8.2/10 

設施服務

8.4/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Qingjing

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月12日的回應
Dear Qingjing, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

2/10 很差

Fanjing

伴侶同遊
The upstairs keep running back and forth from 11 pm-12, in the morning from 7-8. It was horrible
於 2022 年 9 月住了 1 晚
David Taylor 於 2022年9月13日的回應
I am so sorry....did you notify the Front Desk so they could help you resolve this?? I will contact the FD to get to the bottom of this

8/10 不錯

Johnny

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The breakfast had no flavor potato’s were bland
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月23日的回應
Dear Johnny, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, General Manager, The Best Western PLUS Arrowhead Hotel

2/10 很差

Jessica

親子同遊
不滿：整潔度和住宿狀況
Bed bugs
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月22日的回應
Dear Jessica, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, General Manager, The Best Western PLUS Arrowhead Hotel

8/10 不錯

Michael

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月22日的回應
Dear Michael, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, General Manager, The Best Western PLUS Arrowhead Hotel

8/10 不錯

Elena

讚好：整潔度、職員與服務和住宿狀況
I like that it was near to the events I attended
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月21日的回應
Dear Elena, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, General Manager, The Best Western PLUS Arrowhead Hotel

8/10 不錯

Abel

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
General Manager 於 2024年4月19日的回應
Dear Abel, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, General Manager, The Best Western PLUS Arrowhead Hotel

10/10 優異

Latasha

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice and clean & friendly
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月12日的回應
Dear Latasha, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, General Manager, The Best Western PLUS Arrowhead Hotel

2/10 很差

damian

於 2024 年 4 月住了 1 晚
Guest Services 於 2024年4月9日的回應
Dear Damian, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, Guest Services, The Best Western PLUS Arrowhead Hotel

2/10 很差

Sanny

家人同遊
不滿：整潔度和職員與服務
Poor service
於 2024 年 4 月住了 1 晚
Guest Services 於 2024年4月8日的回應
Dear Sanny, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, Guest Services, The Best Western PLUS Arrowhead Hotel

10/10 優異

Leticia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good stay, great breakfast options
於 2024 年 4 月住了 1 晚
Guest Services 於 2024年4月8日的回應
Dear Leticia, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, Guest Services, The Best Western PLUS Arrowhead Hotel

6/10 一般

ISAAC CAMPA

讚好：整潔度和職員與服務
Service
於 2024 年 3 月住了 2 晚
Guest Services 於 2024年4月1日的回應
Dear Isaac, Thank you for providing your feedback regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Guest Services The Best Western PLUS Arrowhead Hotel

2/10 很差

FUTING

不滿：職員與服務、設施服務和住宿狀況
After checkin, I found out the EV charging wasn’t working. I had to look for other accommodation, and resolved for getting a refund. Very inconvenient, hotel management should look after the facility maintenance. The customer front facing agent should learn how to listen to customer’s needs instead of giving excuses or talking back.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月28日的回應
Dear Futing,Thank you for providing your feedback regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. The electric vehicle charging stations are guest amenities offered complimentary based on availability. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Guest ServicesThe Best Western PLUS Arrowhead Hotel

4/10 欠佳

Amythest

伴侶同遊, 多人同遊
不滿：整潔度、設施服務和住宿狀況
The room was a good size for four people. However, the minute we walked in the room, it smelt like dirty cat litter. We toughed it out because we were only staying one night and it was a festival weekend so obviously we weren’t gonna get another room since it was booked out as was every other hotel in the relevant area. Sad to have spent so much money but close enough for convenience to the NOS Center.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月24日的回應
Dear Amythest, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 優異

Jaenny

讚好：整潔度、職員與服務和住宿狀況
I appreciated everything provided. Great service
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月18日的回應
Dear Jaenny, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 優異

Michael Henry

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Quiet simple hotel for good price
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月4日的回應
Dear Michael Henry, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 優異

Sierra

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The people at the front desk were very nice and helpful!
於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月1日的回應
Dear Sierra, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 優異

Kristin

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was conveniently located in the San Bernardino area right by 10. Staff were helpful and room was clean.
於 2024 年 2 月住了 3 晚
General Manager 於 2024年2月27日的回應
Dear Kristin, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 優異

Jaime

讚好：整潔度、職員與服務和住宿狀況
The price and cleanliness
於 2023 年 9 月住了 2 晚
General Manager 於 2024年2月26日的回應
Dear Jaime, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

2/10 很差

Jeffrey

不滿：整潔度和設施服務
Arrived there on time. Staff was friendly no issues checking in My first room they gave me smelled really bad like booze and a chicks perfume. Called into they switched my room. Beds are really hard and the fridge was really loud. Also you can see all the light and noise from the hall way.
於 2024 年 1 月住了 2 晚
General Manager 於 2024年2月23日的回應
Dear Jeffrey, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 優異

Antonio

讚好：整潔度、職員與服務和住宿狀況
Good
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月19日的回應
Dear Antonio, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 優異

Frank

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月17日的回應
Dear Frank, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 優異

Mario

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was great
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月13日的回應
Dear Mario, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 優異

Karla

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It’s clean and safe
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月12日的回應
Dear Karla, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 優異

Mayra

家人同遊, 親子同遊, 商務旅客
讚好：職員與服務、設施服務和住宿狀況
Good service
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月12日的回應
Dear Mayra, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 優異

Vickie

讚好：整潔度、職員與服務和住宿狀況
Overall a good experience
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月12日的回應
Dear Vickie, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

8/10 不錯

Laura

於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月9日的回應
Dear Laura, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 優異

Rosa

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Recommend staying here
It was great the only issue is the shower had a drip. Other than that it was good
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月24日的回應
Dear Eladio, Thank you for providing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide your feedback. We appreciate your loyalty to our brand. Sincerely, General Manager Best Western PLUS Arrowhead Hotel

8/10 不錯

Gloria

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Room 112
The room was ok, but the walls in the bathroom need paint or a little fixing up.
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月24日的回應
Dear Eladio, Thank you for providing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide your feedback. We appreciate your loyalty to our brand. Sincerely, General Manager Best Western PLUS Arrowhead Hotel

10/10 優異

Patricia

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great for a last minute booking. I had questions before booking and I was able to get through to the registration desk quickly. Good for kids! The breakfast was good for kiddos.
於 2024 年 1 月住了 1 晚
Andres 於 2024年1月16日的回應
Dear Patricia,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

10/10 優異

EVA

商務旅客
讚好：設施服務
於 2024 年 1 月住了 1 晚
Andres 於 2024年1月13日的回應
Dear Eva,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

10/10 優異

brian

於 2024 年 1 月住了 1 晚
Andres 於 2024年1月11日的回應
Dear Brian, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Andres Ramirez General Manager Best Western Plus Arrowhead Hotel

10/10 優異

Grant (Burbank)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
Andres 於 2023年12月27日的回應
Dear Grant,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

6/10 一般

Uzziel

於 2023 年 12 月住了 1 晚
Andres 於 2024年1月13日的回應
Dear Uzziel,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

10/10 優異

Jesus

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Andres 於 2023年12月19日的回應
Dear Jesus,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely, Andres Ramirez General Manager Best Western Plus Arrowhead Hotel

10/10 優異

Gabriela

於 2023 年 12 月住了 1 晚
Andres 於 2023年12月19日的回應
Dear Gabriela,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Andres RamirezGeneral Manager

10/10 優異

Jesus

讚好：整潔度、職員與服務、設施服務和住宿狀況
Buen servicio
General Manager 於 2024年2月6日的回應
Dear Jesus,Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand.Sincerely,Best Western PLUS Arrowhead Hotel

10/10 優異

Talia

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Andres 於 2023年12月12日的回應
Dear Talia,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

10/10 優異

Rebeca

多人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 12 月住了 2 晚
Andres 於 2023年12月12日的回應
Dear Rebeca,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

6/10 一般

Mue

於 2023 年 12 月住了 1 晚
Andres 於 2023年12月12日的回應
Dear Mue,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

10/10 優異

Patricia

家人同遊
讚好：整潔度
Very easy to get from highway
於 2023 年 12 月住了 1 晚
Andres 於 2023年12月9日的回應
Dear Monique Paniagua,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

10/10 優異

Ryan

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Andres 於 2023年12月5日的回應
Dear Ryan,Thank you very much for your feedback, we really appreciate it.Regards Andres RamirezGeneral Manager

10/10 優異

Raquel

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 2 晚
Andres 於 2023年12月19日的回應
Dear Raquel,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Andres RamirezGeneral Manager

6/10 一般

Abby

家人同遊
讚好：職員與服務
The condition of the room was old and in need of an update.
於 2023 年 11 月住了 1 晚
Andres 於 2023年11月28日的回應
Dear Abby,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked and you didn't like about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

8/10 不錯

Nicola

讚好：整潔度、職員與服務、設施服務和住宿狀況
When I checked in I was told the manager gave me a free upgrade. I was happy about that, the room was BIG. And clean. I did not have any problems or complaints before check in, I guess the manager was just being nice, I certainly appreciated it! The staff was nice the whole time too. But FYI the walls a very thin. In the morning the people next door to me like to sing in the shower, it was like being in the room with them. I was done sleeping so it was funny to me but if you can hear people singing in the shower you can hear everything else too. But that was the only time I heard them. The room at night was quiet and I slept fine. There was a problem with the hot water in the morning, I guess they had to relight the broiler or something I don't know, but after I called them the water did heat up, they were right on it and fixed it right away, and in about 10 min the water was very hot. They also have a Stater Brothers grocery store right across the street and that was convenient. The neighborhood appeared to be very clean, quiet and close to the freeways. There is also a restaurant on the corner in walking distance too.
於 2023 年 11 月住了 1 晚
Andres 於 2023年11月25日的回應
Dear Nicola,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Andres 於 2023年11月21日的回應
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

8/10 不錯

Patricia

於 2023 年 11 月住了 1 晚
Andres 於 2023年11月21日的回應
Dear Patricia,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

10/10 優異

Jeremiah

於 2023 年 11 月住了 2 晚
Andres 於 2023年11月15日的回應
Dear Jeremiah,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

10/10 優異

María

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Andres 於 2023年11月12日的回應
Dear Maria,Thank you for sending us your feedback your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to send us your feedback. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

2/10 很差

Christine

於 2023 年 10 月住了 1 晚
Andres 於 2023年11月17日的回應
Dear Christine,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. It will be of great help for you to tell us what went wrong, we just see a bad review.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel