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聖地牙哥燭木套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5
聖地牙哥燭木套房酒店 (IHG 旗下酒店)
1335 Hotel Circle S, San Diego, CA

評價

7.8

不錯

10 分評分，優異；307 則評價中有 111 則" "
8 分評分，不錯；307 則評價中有 97 則" "
6 分評分，一般；307 則評價中有 51 則" "
4 分評分，欠佳；307 則評價中有 28 則" "
2 分評分，很差；307 則評價中有 20 則" "

8.0/10 

整潔度

8.0/10 

職員與服務

7.8/10 

設施服務

7.6/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Anitra

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was friendly and awesome. The rooms were clan and well kept
於 2024 年 5 月住了 1 晚

10/10 優異

James

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Nicholas

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great trip!
於 2024 年 4 月住了 2 晚

8/10 不錯

Robert

於 2024 年 4 月住了 2 晚

2/10 很差

Nicholas (North Hollywood)

家人同遊, 寵物同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Is this property is horrible... They tried to charge me three hundred dollars for my ada service dog... And the parking is not free... I do not recommend this place. They said they refunded me my money but they did not. I had to call expedia to get my money back because the hotel straight up lied About my money being refunded to me. The place right below called kings inn is much nicer, cheaper, and everyone is friendly and the hotel is always clean and always nice staff. I always feel safe and comfortable staying here.I would not stay anywhere else.
於 2024 年 3 月住了 2 晚

2/10 很差

Jason

親子同遊
讚好：整潔度
不滿：住宿狀況
We had a very disappointing stay. The room was falsely advertised as a 1 bedroom suite. When we got in the room, it was a studio suite. Therefore, I assumed we were given the wrong room. When speaking with the front desk staff, I was told that they have no one bedroom suites. For that reason alone, we will not be coming back nor recommending this hotel. Unfortunately, we had an even worse issue with our room. During our two night stay each night between around 10:30pm and 7am, there was a knocking sound coming from the ceiling. At first, I thought it was someone annoyingly banging a stick of some sort. Since it went on all night and there was sort of a pattern, I realized it could not have been coming from the actions of a person. Approximately, every 20 minutes, the knocking would continue for about 10-20 seconds. This made it difficult for my wife and I to fall asleep and woke us up throughtout the night. After the first night, I addressed it to the staff member, who all very nice, had no solution. The issue was kind of brushed off and the staff member said they would have someone look into it after our stay. We are exhausted from our stay and would not recommend staying there. Very disappointed!!
於 2024 年 3 月住了 2 晚

8/10 不錯

Rosby

親子同遊
讚好：整潔度、職員與服務和設施服務
I had issues with the card key! It took too many tries for it to get the door to open and 2 out 3 televisions where not working. Staff all wonderful, cheery and really good vibes. I got to see the cleaning ladies and they were very nice and polite! not to mention their bright smiles..
於 2024 年 3 月住了 2 晚

10/10 優異

Elizabeth

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2024 年 2 月住了 3 晚

8/10 不錯

James

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 7 晚

10/10 優異

Dianne

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great room and service..Fast and friendly clean room ..very spacious.
於 2024 年 1 月住了 2 晚

6/10 一般

Sydney

於 2023 年 12 月住了 2 晚

8/10 不錯

Santiago

於 2023 年 12 月住了 4 晚

10/10 優異

Gerardo

於 2023 年 12 月住了 1 晚

10/10 優異

Araceli

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Exelent
於 2023 年 12 月住了 1 晚

10/10 優異

Dawn

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel circle location was very convenient only a few miles from Sea World and San Diego Zoo.
於 2023 年 11 月住了 5 晚

4/10 欠佳

BRITANY

讚好：整潔度
Breakfast was included as advertised.
Candlewood Team 於 2023年10月24日的回應
Good afternoon,I do apologize for any inconvenience and miscommunication but it is stated on our website that we are an extended stay property and we do not serve breakfast but we do sell breakfast items in our cupboard and provide coffee and tea 24/7 to all of our in house guest. Thank you so much for your feedback, we appreciate your business. Warm Regards,Candlewood Team

10/10 優異

Mark

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Covenant drive to Sea World
於 2023 年 10 月住了 3 晚

10/10 優異

Michael

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

4/10 欠佳

Markus

家人同遊, 親子同遊
不滿：整潔度和職員與服務
We arrived at the hotel at 450 and there was a sign at the front desk stating that an employee had left and would return shortly. It was almost 30 minutes before an employee returned to the desk. The lobby also had a smell of urine from an animal. The beds we’re very very firm I know some people like that but it made for a hard night of sleep. The couch bed had also seen better days. When we turned on the ac unit a few ants crawled out so a little bit of a surprise. The hotel has very assessable parking and is close to most things.
於 2023 年 9 月住了 1 晚

10/10 優異

Steven (Fontana)

親子同遊
讚好：整潔度、職員與服務和住宿狀況
It’s located in hotel circle, so it wasn’t that bad for a location. Got a room that’s pretty big and easy access from the parking lot to the room
於 2023 年 9 月住了 1 晚

8/10 不錯

yousses (Los angeles)

家人同遊
讚好：職員與服務、設施服務和住宿狀況
The staff are amazing and helpful
於 2023 年 9 月住了 2 晚

10/10 優異

John

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great room.
Great place to stay in the San Diego area. Good facilities. Fantastic staff.
於 2023 年 8 月住了 1 晚

10/10 優異

Evelyn

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We checked in at around 4:18 pm The front desk attendant Rosha. Sorry not sure how to spell his name, was wonderful, very helpful. To the point that assisted my husband who was unable to get off the recliner in the room. Good experience.
於 2023 年 8 月住了 2 晚

4/10 欠佳

Ryan

家人同遊
不滿：整潔度和住宿狀況
Worn out
於 2023 年 8 月住了 4 晚

6/10 一般

April

於 2023 年 8 月住了 2 晚

6/10 一般

April

家人同遊
不滿：住宿狀況
Not really an Candlewood...
This may be a Candlewood now but it started it's life as some other motel (doors outside on the back which isn't seen on the photos). It's been remodeled - sort of - and the room was OK but not what we were expecting based on past Candlewood experiences. The staff were curt - and if you needed anything, YOU had to go to the desk and wait to get it from them. Oh - and parking is "available" but costs $10 per night. Really, for over $200/night, you can let me park in your designated (and not full) lot during my stay. Be aware of the elevator - it makes a large clunk at the start and end but got us there OK each time. The kitchenette in the room was somewhat sad - we had 2 of everything (2 bowls, 2 cups, 2 spoons, etc.) and four of us. Many of the drawers didn't stay closed so you had to watch your shins/thighs when you went by as they were rolling open. It suited our needs as we didn't spend much time there but definitely did not meet our expectations as a Candlewood hotel.
於 2023 年 8 月住了 1 晚

10/10 優異

Trinier

讚好：整潔度、職員與服務、設施服務和住宿狀況
Stay was great, staff was pleasant
於 2023 年 8 月住了 1 晚

4/10 欠佳

Tracy

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Beware if traveling with service animals
Traveling with the family and a service dog. Beware: They do not honor requests for service animals. Over the phone before booking and at check in everything was great. However, when checking out they tried to charge extra fees we were told twice previously did not apply. I provided our service animal credentials.
於 2023 年 8 月住了 3 晚

4/10 欠佳

Johnny

於 2023 年 8 月住了 1 晚

8/10 不錯

Christine

家人同遊, 親子同遊
讚好：整潔度和職員與服務
Loved how the 2 suites were divided with 2 bathrooms.
於 2023 年 7 月住了 4 晚

8/10 不錯

Cherilyn

親子同遊
讚好：整潔度、職員與服務和住宿狀況
We had a 2 bedroom suite. The beds were comfotable. I wish the lighting was a little brighter. our recliner and Office chair has definately seen better days. Free Laundry and ample parking were a plus.
於 2023 年 7 月住了 8 晚

4/10 欠佳

April

於 2023 年 7 月住了 7 晚

10/10 優異

Ana

家人同遊
讚好：整潔度、職員與服務和住宿狀況
This was a last minute suite reservation. Great location, ample parking and suite was very nice. Highly recommend it for anyone who wants to feel like home while out on vacation.
於 2023 年 6 月住了 1 晚

10/10 優異

Nishchal (Fremont)

讚好：職員與服務和住宿狀況
Good suite
於 2023 年 5 月住了 3 晚

4/10 欠佳

Adam

家人同遊, 親子同遊
不滿：整潔度、職員與服務和住宿狀況
This hotel is honestly gross and outdated. The only good thing about it was the price and the fact that they have big enough rooms for families of 6. They had a HUGE mosquito problem. The room itself was sooooo gross. The pull out mattress seriously needed replaced. The couch has very questionable stains. It was dusty beyond belief. Just gross. The shower leaked like crazy from all directions because of the shower head. We had to use the 3-4 towels for every shower experience. Not to mention you either got scolding hot water or cold water. No in between. Really fun for my kids especially. I didn’t want to leave the towels on their wood floors and damage the flooring so I set them outside. Someone apparently complained and they locked us out of our room to basically reprimand me…. Lol… was super weird. A simple, please don’t put your towels outside your room would have sufficed, a note on the door even. But locking us out of room? Insane.
Neal S 於 2023年5月9日的回應
Dear Sir, We apologize for the inconvenience mentioned in your feedback. We have just started doing a renovation for our Hotel starting with the Kitchen and then We would be replacing some of the furniture including Sofa bed/Mattress. You can be rest assured that We would never lock our Guests out for any reason. Once again, My deepest apologies and hope you will give us another Opportunity in the future and will come and stay with us again, especially after the renovations. Thank you for staying with us. Sincerely,

2/10 很差

Araceli

I wasnt checked in to the hotel because of a glitch in the system, i was declined to check in.
於 2023 年 4 月住了 2 晚

6/10 一般

Amber

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The furniture was very uncomfortable. The couch and dining chairs you felt like you were going to go right through. White chunks of the wall missing across the wall.

8/10 不錯

William

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Great location
Front staff was extremely nice and helpful. Tammy went out of her way to make sure we had everything we needed and wanted. Our room was nice. Could have used a little repair to the wall but overall a great stay.
於 2023 年 3 月住了 2 晚

2/10 很差

William

家人同遊
不滿：住宿狀況
Too old, behind from new tech, $200 noy worth it!
於 2023 年 4 月住了 1 晚
Neal 於 2023年4月7日的回應
Dear Mr. William, Thank you for Staying with us. We apologize that the Hotel was not modern enough for your needs. We are planning to undergo a major renovation and hope you will give us another opportunity in the future and will come and Stay with us again.

6/10 一般

Rolando

讚好：整潔度和設施服務
於 2023 年 3 月住了 1 晚

10/10 優異

Jessica

家人同遊
讚好：整潔度、職員與服務和住宿狀況
two bedroom suite was so spacious and the cleanliness was on another level very clean.
於 2023 年 3 月住了 2 晚

8/10 不錯

Beatrice (Victorville)

親子同遊
讚好：整潔度和職員與服務
It served its purpose but the design of the room wasnt very feasible. The door they put to divided the main room and the livingroom should have seperated the kitchen. The guest in the livingroom kept coming in to use the bathroom or kitchen while I was trying to sleep. The room was, building seemed pretty old as qell. A make over would be nice.
於 2023 年 3 月住了 2 晚

10/10 優異

JANET

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff, always smiling and very attentive to guests.
於 2023 年 3 月住了 2 晚

6/10 一般

Zitao (Alameda)

不滿：住宿狀況
於 2023 年 2 月住了 3 晚

8/10 不錯

Dwight

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Never saw anyone. The noise level was irritating. The room is NOT soundproof.
於 2023 年 2 月住了 3 晚

10/10 優異

Arthur

於 2023 年 1 月住了 1 晚

8/10 不錯

Armando

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 4 晚

10/10 優異

Mary

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 2 晚

10/10 優異

Maurice

讚好：整潔度、職員與服務和住宿狀況
於 2022 年 11 月住了 1 晚

10/10 優異

Michelle

於 2022 年 10 月住了 1 晚