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聖地牙哥灣市中心希爾頓大使套房酒店的評價

4 out of 5
聖地牙哥灣市中心希爾頓大使套房酒店
601 Pacific Hwy, San Diego, CA

評價

8.6

優異

10 分評分，優異；1108 則評價中有 693 則" "
8 分評分，不錯；1108 則評價中有 214 則" "
6 分評分，一般；1108 則評價中有 89 則" "
4 分評分，欠佳；1108 則評價中有 54 則" "
2 分評分，很差；1108 則評價中有 58 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

8.6/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Chow

於 2023 年 12 月住了 1 晚

10/10 優異

Jui-Fu

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Hotel Management 於 2023年10月27日的回應
We truly appreciate you taking the time to share your rating with us, Jui-Fu. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 優異

qiang

於 2022 年 3 月住了 1 晚
Melissa 於 2022年4月2日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel

10/10 優異

Diana

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved the breakfast buffet, area was perfect and staff was friendly. I give the room cleanliness a 9, the restroom could’ve used a little bit of improvement. Found hairs on the tub, I am very peculiar when it comes to this.
於 2024 年 4 月住了 2 晚
Melissa 於 2024年4月29日的回應
Hello, thank you for the feedback! We will ensue this reaches the appropriate department so we can also improve on our end. Thanks again and safe travels!

8/10 不錯

Oleg

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Would've been 5 stars if not for the special mandatory $25 charge that is returned to you as the "hotel shopping dollars", which is bad as is but what makes it worse is that you have to spend them until 10pm or you will lose them; so if you check in at 10pm, you will still be charged but without a chance to redeem them. Another annoyance is the breakfast "buffet". It IS buffet for everything but eggs, bacon, potatoes, and pancakes--you need to stay in line to receive a portion of them. So, no control of how big of the portion you want and you will not go for the seconds just to avoid the waiting in line.
於 2024 年 4 月住了 2 晚
Melissa 於 2024年4月29日的回應
Hello, thank you for the feedback! We will ensue this reaches the appropriate departments so we can also improve on our end. Thanks again and safe travels!

10/10 優異

Douglas

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything is within walking distance. We would stay here again.
於 2024 年 4 月住了 1 晚
Isabel 於 2024年4月28日的回應
Thank you for your feedback and we look forward to welcoming you back in the future!

4/10 欠佳

Hugo J

商務旅客
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
1.- Liked to be very convenient for the Gran Fondo Bike Race 2.- Didn't like that I made and paid reservation through Expedia and I was charged by Embassy Suites as well. Both payments were took directly from my Wellsfargo Checking Account.
於 2024 年 4 月住了 1 晚
Monique 於 2024年4月26日的回應
I apologize for the double billing. I did go ahead and issue a refund 235.46. You should receive that in about 5-7 business days. I apologize for the inconvenience.

10/10 優異

Carrie

家人同遊, 親子同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
All good. Parking fees are high
於 2024 年 4 月住了 4 晚
Isabel 於 2024年4月24日的回應
Thank you for your feedback and we hope to welcome you back on your next trip to San Diego!

2/10 很差

Linda

於 2024 年 4 月住了 1 晚
Melissa 於 2024年4月25日的回應
Hello, thank you for the feedback and we sincerely apologize for any issue(s). Would you be able to reach out to us in regard to what occurred during your stay so we can improve on our end?

2/10 很差

denise

不滿：設施服務和住宿狀況
No self parking option, room smelled, carpets old, pillows cheap and uncomfortable Dingy room
於 2024 年 4 月住了 1 晚
Melissa 於 2024年4月22日的回應
Hello, thank you so much for your feedback. We will relay this message to my management team so we can improve on our end. Furthermore, our property is valet only parking services but there are some alternative self-parking options you can take (not belonging to the hotel however). For future reference, there is metered street parking right behind the hotel off of G Street and Pacific Hwy and there is another metered parking lot that is parallel to the hotel off of Pacific Hwy and Harbor Drive.

10/10 優異

Larissa

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room and all accommodations were perfect for our needs. Everything looked clean and well maintained. My first stay at Hilton and I was pleasantly surprised. The breakfast in the morning was great!
於 2024 年 4 月住了 1 晚
Melissa 於 2024年4月22日的回應
Thank you so much for your positive feedback - we look forward to hosting you again on your next visit to San Diego!

8/10 不錯

David

讚好：整潔度、職員與服務和住宿狀況
It’s what you expect from Embassy. Delighted
於 2024 年 4 月住了 1 晚
Melissa 於 2024年4月21日的回應
Thank you so much for your positive feedback! We hope to host you again on your next visit to San Diego!

10/10 優異

Jason (Memphis)

多人同遊
讚好：整潔度、職員與服務和住宿狀況
I found the staff to be very friendly and the location very convenient for my night out in downtown San Diego.
於 2024 年 4 月住了 1 晚
Melissa 於 2024年4月21日的回應
Thank you so much for your positive feedback! We hope to host you again on your next visit to San Diego!

8/10 不錯

Shahidah

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Melissa 於 2024年4月18日的回應
Thank you so much for the positive rating! We are glad you had a pleasant stay and we hope to host you again on your next trip to San Diego!

10/10 優異

Tara

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Isabel 於 2024年4月16日的回應
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay, and we look forward to having you again as a guest in our hotel.

10/10 優異

Jeffrey

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location. Could walk to most attractions. Ride share was convenient if walking was too far. Staff was always helpful. Did not like the $25/day fee.
於 2024 年 3 月住了 3 晚
Melissa 於 2024年4月9日的回應
Thank you so much for your positive feedback! We look forward to hosting you again on your next trip to San Diego!

8/10 不錯

Bradley

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 8 晚
Isabel 於 2024年4月10日的回應
We appreciate your feedback!

10/10 優異

David

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Melissa 於 2024年4月9日的回應
Thank you so much for your positive feedback! We look forward to hosting you again on your next trip to San Diego!

10/10 優異

Marcela

於 2024 年 3 月住了 3 晚
Isabel 於 2024年4月28日的回應
Thank you for your feedback!

10/10 優異

Uvaldo

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Isabel 於 2024年4月9日的回應
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 不錯

Peter K

家人同遊
讚好：設施服務
Only 1 staff member at check in counter. Otherwise hotel is nice and clean. Suite is spacious. Heater is a bit too loud when it turned on in the middle of the night. It woke me up. Complimentary cook to order breakfast is good though the orange juice was bit light. Walk few minutes to Seaport village and USS Midway.
於 2024 年 4 月住了 1 晚
Isabel 於 2024年4月9日的回應
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 優異

Taro

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Isabel 於 2024年4月9日的回應
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 優異

Jessica (Upland)

於 2024 年 3 月住了 2 晚
Melissa 於 2024年4月22日的回應
Thank you so much for your positive feedback - we look forward to hosting you again on your next visit to San Diego!

10/10 優異

james

讚好：整潔度、職員與服務和住宿狀況
Great value
於 2024 年 3 月住了 2 晚
Isabel 於 2024年4月2日的回應
We appreciate your feedback!

10/10 優異

Benjamin

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful hotel close proximity to the waterfront. Breakfast was great. Staff were super friendly and helpful. Interior lobby/atrium was cool, kids loved the glass elevators. Suite had plenty of room for our family and a separate lounge area from the sleeping area, which is very nice.
於 2024 年 3 月住了 2 晚
Melissa 於 2024年3月31日的回應
Thank you so much for your positive feedback - we are delighted you had a great stay and will be sharing it with our team! We look forward to hosting you again in the future!

2/10 很差

Mat

於 2024 年 3 月住了 1 晚
Melissa 於 2024年3月31日的回應
Hello, I sincerely apologize for any issues that occurred during your stay - is there anything in particular that you can expand on in order to improve on our end?

8/10 不錯

Alejandra

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very pleased with our stay here. I like the option that we got to stay with three kids, not out of hotels gave us that option
於 2024 年 3 月住了 2 晚
Melissa 於 2024年3月31日的回應
Thank you so much for your feedback! We hope to host you again in the near future!

10/10 優異

Brian

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great view, convenient location, nice rooms.
於 2024 年 3 月住了 2 晚
Isabel 於 2024年4月2日的回應
Thank you for your feedback!

10/10 優異

Fidel Eduardo

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Isabel 於 2024年4月2日的回應
We appreciate your feedback!

10/10 優異

KENYATTA

親子同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
great property
於 2024 年 3 月住了 1 晚
Isabel 於 2024年4月2日的回應
Thank you for your feedback!

10/10 優異

Christopher

於 2024 年 3 月住了 5 晚
Isabel 於 2024年4月2日的回應
Thank you for your feedback!

10/10 優異

Lee Ann (Dallas)

多人同遊
讚好：職員與服務、設施服務和住宿狀況
The property, the room and the front desk staff were amazing - and checked in with us to make sure we had everything we needed. The area that could use improvement is the restaurant staff. We went in when there were very few customers, and it still took about 10 minutes for someone to come take our order. Then, a grilled cheese and French fries took almost 30 minutes to get!
於 2024 年 3 月住了 2 晚
Melissa 於 2024年3月31日的回應
Thank you so much for your positive feedback - we are delighted you had a great stay and will be sharing it with our team! We look forward to hosting you again in the future!

8/10 不錯

Leslie (Hilo)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 7 晚
Isabel 於 2024年4月2日的回應
Thank you for your feedback!

8/10 不錯

Joel

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was nice, spacious and comfortable. It would have been nice to have better options to connect a streaming stick to the TVs as the provided cable was kind of pointless. The breakfast was good, above average. However the $60 price for valet was kind of outrageous as well as the additional $25 per night fee tacked on as the hotel was already a bit pricey for what it was. So although I had a nice stay and the location was great I am not sure the value for the money was all that great.
於 2024 年 3 月住了 2 晚
Melissa 於 2024年3月31日的回應
Thank you so much for your feedback! We hope to host you again in the near future! We will ensure that the pricing for valet and destination fee is forwarded to our management team as well. Thanks again and have a lovely day!

10/10 優異

Sharon

家人同遊, 伴侶同遊
讚好：設施服務和住宿狀況
I’ve stayed at ES SD many times. The location is the best. Love breakfast and Happy Hour. So much to do in see in the surrounding area. Views from the bay view room are stunning. Staff is excellent. Iniego (celebrated his 32 anniversary while we were there) Donna and Mike, all in breakfast dining were exceptionally helpful.
於 2024 年 3 月住了 3 晚
Melissa 於 2024年3月31日的回應
Thank you so much for your positive feedback - we are delighted you had a great stay and will be sharing it with our team! We look forward to hosting you again in the future!

10/10 優異

Maira

於 2024 年 3 月住了 1 晚
Isabel 於 2024年4月2日的回應
Thank you for your feedback, we hope to see you next time on your trip to San Diego!

4/10 欠佳

Adam

不滿：整潔度、職員與服務和住宿狀況
On first look, hotel was great, but little things started to really add up. There were two TVs in our suite, both had different stations, and neither had “guides” so we had to browse one channel at a time. Our sink randomly backed up one day and filled our sink with a gritty dirt. Room service was $25 for a single dessert item and both times, the dessert was bad. We were bothered every time we walked through the lobby to join their membership program. It was just a really irritating stay and it could easily all be fixed with a little more attention to detail.
於 2024 年 3 月住了 2 晚
Melissa 於 2024年4月4日的回應
Hello thank you so much for your feedback - I will pass this message along to my team to ensure we get it fixed for in the future. Thanks again and safe travels!

4/10 欠佳

Karen

於 2024 年 3 月住了 2 晚
Isabel 於 2024年4月9日的回應
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

8/10 不錯

Chrystal

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved staying here, close to the zoo, seaworld, USS Midway, quite a few dining options. Free breakfast, free nightly happy hour, hard to beat. Only negative is the $65/day valet parking as there is no other parking options. I will definitely stay here again!
於 2024 年 3 月住了 4 晚
Isabel 於 2024年4月2日的回應
Thank you for your feedback, we hope to see you next time on your trip to San Diego!

10/10 優異

Felicia

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent! The room was spacious and clean. Beds were comfortable and staff was VERY accommodating and hospitable! The valet fee per day was completely worth it!!! Definitely would stay again!
Melissa 於 2024年4月1日的回應
Thank you so much for your feedback - we look forward to hosting you again in the future!

10/10 優異

Dan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Chose for the pool option. Not a fan of “$25 Resort Charge” and “$60 valet charge.” Need more options for guests on a budget.
於 2024 年 3 月住了 1 晚
Melissa 於 2024年4月4日的回應
Thank you so much for your feedback - there are other parking options available across the street from us and directly behind the hotel. We will keep your request for cheaper prices on those in mind, however, and will send this message to our upper management team. Thanks again!

10/10 優異

Shanese

親子同遊
讚好：整潔度、職員與服務和住宿狀況
This is my 5th time staying here ! It’s not a cheap hotel by any means but you get what you pay for. The staff are excellent and friendly. The indoor pool is a huge hit for my 3 year old. She’s been swimming in that pool since 1 years old. The happy hour and morning breakfast are so awesome !! The best part is how huge the rooms are. Especially with kids it’s nice to have the living room and big bedroom. The balcony is a nice refreshing thing to have as well. Fridge and microwave are so clutch for leftovers and warming milk.
於 2024 年 3 月住了 1 晚
Melissa 於 2024年4月1日的回應
Thank you so much for your feedback - we appreciate your loyalty and we are delighted that the little one enjoyed the pool! We hope to see you again in the future!

10/10 優異

Britney

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Always enjoy my stay here!
於 2024 年 3 月住了 1 晚
Isabel 於 2024年4月2日的回應
Thank you for your feedback, we hope to see you next time on your trip to San Diego!

10/10 優異

Joey

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great amenities! Great included breakfast! Super well equiped rooms!
於 2024 年 2 月住了 7 晚
Isabel 於 2024年4月2日的回應
Thank you for your feedback, we hope to see you next time on your trip to San Diego!

10/10 優異

Nina

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel is perfect for families! The location is great, the room size was perfect. My kids enjoyed the pool and the breakfast. It was a great experience.
於 2024 年 3 月住了 1 晚
Melissa 於 2024年4月4日的回應
Thank you so much for the positive rating - we hope to see you again soon!

10/10 優異

Tim

於 2024 年 3 月住了 1 晚
Isabel 於 2024年4月2日的回應
Thank you for your feedback!

4/10 欠佳

Vicky

親子同遊
The entry door lock to the room was broken Sofa bed sheets had way too many stains on them. Two small garbage bins in the room. It took staff two days to pick up our garbage. The balcony sliding was extremely hard to open and close. Was charged a Resort Fee...even though this hotel isnt a resort... Some staff during breakfast were not friendly and one gentleman was very rude to my daughter when she simply asked if the cups had lids. This is the second Hilton I've stayed at in San Diego, and this will be the last. Your thinking your getting quality because of the name and your not.
於 2024 年 3 月住了 3 晚
Isabel 於 2024年4月5日的回應
I hope this note finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally.

10/10 優異

Tom

讚好：整潔度、職員與服務和住宿狀況
Awesome property everything close
於 2024 年 3 月住了 2 晚
Isabel 於 2024年4月2日的回應
Thank you for your feedback!

10/10 優異

Margaret

家人同遊
讚好：職員與服務、設施服務和住宿狀況
The location is fantastic. We were able to walk to dinners at Petco.
於 2024 年 2 月住了 3 晚
Isabel 於 2024年4月2日的回應
Thank you for your feedback!

8/10 不錯

Philip

讚好：整潔度、職員與服務和住宿狀況
no complaints
於 2024 年 2 月住了 1 晚
Isabel 於 2024年4月2日的回應
Thank you for your feedback!