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迦密山聖地牙哥索內斯塔 ES 套房酒店的評價

3 out of 5
迦密山聖地牙哥索內斯塔 ES 套房酒店
11002 Rancho Carmel Dr, San Diego, CA

評價

8.4

很好

10 分評分，優異；650 則評價中有 346 則" "
8 分評分，不錯；650 則評價中有 172 則" "
6 分評分，一般；650 則評價中有 59 則" "
4 分評分，欠佳；650 則評價中有 37 則" "
2 分評分，很差；650 則評價中有 36 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.6/10 

設施服務

8.6/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Jun

讚好：職員與服務、設施服務和住宿狀況
於 2021 年 12 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
值得推薦的旅館
早餐不錯，但沒有太多變化如果，住的天數太多到後來會有點膩，房內廚房用具配備齊全，非常方便，附近交通方便離交流道很近，但夜晚某些房間會聽到車聲，旁邊就有一些賣場、超市和好市多，採買方便，周一、二、三晚上餐廳都有供應一些小餐點味道也都不錯。綜合來說，有機會的話還會再選擇入住
Alicia Clements 於 2018年4月16日的回應
Thank you for choosing to stay with us. We are very delighted to hear that you liked our fully equipped kitchens that each guestroom has, our centralized location to many shops, restaurants, and grocery stores, and our evening Mix we host every Monday, Tuesday, and Wednesday evening with complimentary beer and wine. I'm very happy to see that we meet your expectations and would stay with us again when your travels bring you back to the San Diego area. We look forward to hosting you again in the near future. Sincerely, Alicia Clements Assistant General Manager

10/10 優異

Chein Min

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很棒的飯店
這家飯店的服務品質非常好，每位員工都很有服務熱忱，每週一到三晚上還會提供免費小餐點及啤酒。客房舒適還有付小廚房，不過鍋具的size選擇少。另外 這邊的水只要碰到皂性的東西都會變的異常的滑，感覺洗不太乾淨。整體來說這家飯店還是非常值得推薦的。
於 2018 年 1 月住了 21 晚
patel 於 2021年4月2日的回應
Thank you for the Great feedback. hope to see you soon.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
和善的櫃檯，樂於幫顧客解決問題
於 2017 年 11 月住了 7 晚
patel 於 2021年4月2日的回應
Thank you for the Great feedback. hope to see you soon.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
patel 於 2021年4月2日的回應
Thank you for the Great feedback. hope to see you soon.

8/10 不錯

Chichung

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
CP值很高的飯店
無限上網很快，週邊吃的東西不少。
patel 於 2021年4月2日的回應
Thank you for the Great feedback. hope to see you soon.

10/10 優異

Clark (Glendora)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was spacious and clean. Check in and checkout staff were very nice. Will plan to stay here for future SD visits
於 2024 年 4 月住了 1 晚
Bengie 於 2024年4月24日的回應
Thank you so much for the wonderful comments you had during your stay!.., we are happy whenever our guests has a satisfactory experience in our hotel. We hope to have you back in our hotel again.

6/10 一般

Ernest

商務旅客
讚好：職員與服務
不滿：整潔度
Water pressure was so low, it’s better to get a garden watering can to take a shower with. There is trash piled outside of some builds in bins that need to be disposed of. Lights in the along the walkways for each floor turned off before the morning light was even present. This caused the corner of the walkways to be dark and creepy. Not safe for a redident.
於 2024 年 4 月住了 1 晚

10/10 優異

Ananta (Sioux Falls)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel. Good breakfast. There is a pool, hot tub and pickleball court
於 2024 年 4 月住了 3 晚
Bengie 於 2024年4月17日的回應
Thank you for the wonderful feedback that you have provided, it is always a delight to know that our guests had a wonderful stay in our property. We hope that you visit us again soon.

10/10 優異

Muhannad

讚好：整潔度、職員與服務和住宿狀況
I was very satisfied with my stay..the place was wonderful..the room was excellent i advice every body to choose this place it is overwhelming...if i travel next time to san diago..I'll choose this place..it is amazing..
於 2024 年 4 月住了 4 晚
Bengie 於 2024年4月16日的回應
Thank you for your wonderful review Muhannad! We are happy to hear that the wedding was a success. We hope you can visit us again whenever you are in San Diego.

10/10 優異

Michele

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Great
於 2024 年 4 月住了 4 晚
Bengie 於 2024年4月16日的回應
Thank you for the wonderful comments, Michele! We are glad that you had a pleasant stay with us. Please visit us again.

8/10 不錯

Menucha

伴侶同遊
不滿：整潔度
The hotel was nice. It wasn’t exactly what we were expecting. I booked the queen suite which comes with a full kitchen. It does not have an oven or toaster. So you have to bring your food fully cooked. It wasn’t the cleanest. The chemicals they use to clean the rooms made us really itchy the first night until the room aired out. The worst part was that there was hair on the heaped (short hair like pubes) and there was a bug in the bed as well. The hotel is okay I would reccomend but only if the price is cheap
於 2024 年 4 月住了 2 晚

2/10 很差

ellani

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
DO NOT STAY HERE ! I made the mistake of staying at this hotel with my Husband and our 6year old over the weekend (04/06/24-04/07/24 ) Checking in was okay, they gave us the room key, we got to room 922. The Room was an absolute mess. Keep in mind, we checked in later than the regular check in time (There was traffic coming from LA) I called the front desk and told them about the situation. The person at the front desk said he would have a worker bring us a key to another room and to “just wait there”. We waited….and waited. It’s 8:30pm at this point, My son is already whining and tired, so we decide to load up everything into the car and drive up to the front desk ourselves. We end up getting the key and going down to room 817, everything in the room was ok EXCEPT there were no sheets, blankets or pillows. At this point we call the front office, the man working front desk can already tell how annoyed and upset I was, so he would bring them to us himself since we had already went all the way to the front desk. Morning comes around and it’s almost time to check out. My son goes in for a quick shower and removes his gold chain and pendant, leaves it on the desk by the TV where he was sitting prior to his shower. I see he leaves it there and in the back of my mind I plan on putting it away, but I’m busy packing everything and getting ready to leave (checkout time was at 11am it was already 10:30am). We end up rushing out. 40 min. Later my son tells me he forgot his chain!
於 2024 年 4 月住了 1 晚

6/10 一般

Reenu

不滿：職員與服務
於 2024 年 4 月住了 3 晚

10/10 優異

Sreevidya (englewood)

讚好：整潔度和住宿狀況
於 2024 年 3 月住了 3 晚

8/10 不錯

iiyshaa

親子同遊
讚好：設施服務和住宿狀況
The stay was nice. Suites are great for families 😃
於 2024 年 3 月住了 1 晚
Bengie 於 2024年3月31日的回應
Thank you so much for your wonderful feedback, it makes us happy to know that your stay went well. We hope that you visit us again soon.

4/10 欠佳

Jessica

不滿：職員與服務
於 2024 年 3 月住了 1 晚

8/10 不錯

Yong

於 2024 年 3 月住了 5 晚
Bengie 於 2024年3月31日的回應
Thank you for your wonderful review, we are happy that your stay went well. We hope to see you again.

10/10 優異

Stephanie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I love this hotel most definitely will be coming back
於 2024 年 3 月住了 2 晚
Bengie 於 2024年3月28日的回應
Thank you for your wonderful review, Stephanie! We hope to have you back soon.

6/10 一般

Jennifer

多人同遊
不滿：職員與服務和住宿狀況
It was nice at first site. Shower was dirty there was toilet paper wrapped around the smoke detector and the dead bolt didn’t lock. Other then the that it was ok.
於 2024 年 3 月住了 2 晚

2/10 很差

Luca

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Do NOT go to this hotel. If u plan on staying just a few days more than a week, they won’t clean (and not tell you that), your trash will pile up as there aren’t any possibilities of throwing them out if u are in building 10 or 9 or one of the other ones that aren’t close to the breakfast area. The hotel smelled so horrible at least 3 times a week. You physically need to throw yourself against the door to close it and the safety bolts are disabled. The pool was not accessible (without any explanation) at 6pm. There were wasp nests in the lamps and the whole hotel was run down. (The pool was quite nice, a bit dirty but nice) The area is perfect if u plan on seeing much of San Diego and Los Angeles as most things are just 15 minutes away. The breakfast is a joke… for a 10 building hotel to only have a max occupancy in that room of 40 is just ridiculous… everything is plastic… pancake machine was broken 4 out of 9 days. It has like 5 things to eat as well… so yeah… most of the time things either weren’t refilled or were broken. 10$ per night for parking also is a joke when there is free parking right next to it. The staff basically doesn’t do anything… either no one is there or no one knows what is what. And I could continue with more and more negative things

10/10 優異

Stephanie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Bengie 於 2024年3月25日的回應
Thank you for your great comments, Stephanie. We hope to have you back in our property.

8/10 不錯

Brittany

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Bengie 於 2024年3月20日的回應
Thank you for you wonderful review. We are happy to hear that you enjoyed your stay with us. We hope you visit us again soon.

10/10 優異

Otacilio

讚好：整潔度、職員與服務和住宿狀況
Great property, wonderful breakfast! Had a wonderful stay!
於 2024 年 3 月住了 7 晚
Bengie 於 2024年3月20日的回應
Thank you for your wonderful comments. We are happy that you had a very satisfied experience with us. We hope you visit us again soon.

8/10 不錯

Carlos

於 2024 年 3 月住了 1 晚
Bengie 於 2024年3月31日的回應
Carlos, thank you very much for your feedback, we are glad that you enjoyed your stay with us. We hope to have you back in our property soon.

8/10 不錯

Eva

讚好：整潔度
於 2024 年 2 月住了 3 晚
Bengie 於 2024年3月6日的回應
Thank you so much for your comments. We are happy to hear that you enjoyed your stay. We hope to have you back again.

10/10 優異

BHAVESH (Pflugerville)

於 2024 年 1 月住了 28 晚
Bengie 於 2024年2月29日的回應
Thank you so much for your wonderful comments! We are happy that you had a great stay with us here at Sonesta ES. We hope to have you back soon.

10/10 優異

Maria Consuelo Leones (pleasant Hill)

讚好：整潔度、職員與服務、設施服務和住宿狀況
I like that it is busy.I dont like the late breakfast
於 2024 年 2 月住了 3 晚
Bengie 於 2024年2月28日的回應
Thank you for your response, we are always trying to experiment with our breakfast options based on feed backs from our guests!..

8/10 不錯

LEE MAN CHEONG (Longmont)

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Close to customer
於 2024 年 2 月住了 1 晚

10/10 優異

Chau

讚好：整潔度、職員與服務和住宿狀況
A good choice for a good stay.
於 2024 年 2 月住了 2 晚
Bengie 於 2024年2月28日的回應
Thank you for your wonderful review, we're always happy to get wonderful feedback with our guests.

8/10 不錯

Monica

家人同遊, 伴侶同遊
讚好：整潔度和職員與服務
I didn't like how infrequently housekeeping would come. I didn't like that I asked the deadbolt on my room be fixed but it never was. I didn't like the weird little stains on the walls or the ripped carpet.
於 2024 年 1 月住了 6 晚

6/10 一般

Adina

不滿：職員與服務
於 2024 年 1 月住了 7 晚

2/10 很差

Wiliam

於 2024 年 1 月住了 1 晚
Bengie 於 2024年1月20日的回應
Thank you for taking time in filling out a comment card William. If you can please provide more details about your experience so that we can address the issues and correct them.

10/10 優異

Mike

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 6 晚
Bengie 於 2024年1月20日的回應
Thank you very much for the wonderful comments you provided with your reviews, are team is happy to know that we were able to provide you with a wonderful experience and we hope to have you back in our property again!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Would stay here again
Would stay here again for sure! Pros: Great layout of kitchen, living room, and then a door between the bedroom and these 2 areas. Also, access to the 1 bathroom from both the kitchen and the bedroom. Also, close to TONS of restaurants and shops and grocery stores. Felt quiet and safe. Cons: The TV service will intermittently go out while you're watching a show and come back on 20-50 seconds later, which is annoying. Also, they don't have CBS if you need it for football or the Golden Globes. But they do have NBC, ABC, and a lot of cable channels and you can sign in to Netflix too.
於 2024 年 1 月住了 2 晚

10/10 優異

sharon (skyforest)

於 2023 年 12 月住了 2 晚

8/10 不錯

manhing

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚

10/10 優異

rosemary

家人同遊
於 2023 年 12 月住了 3 晚
Bengie 於 2024年1月7日的回應
Thank you for your wonderful review! It makes our team feel great.

10/10 優異

Amy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 6 晚
Bengie 於 2024年1月7日的回應
Thank you for your wonderful review! it makes our team feel great.

10/10 優異

David

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
They have a very friendly staff and great location.
於 2023 年 12 月住了 1 晚
Bengie 於 2024年1月7日的回應
Thank you very much for your wonderful review! it makes our team feel good that we're doing the right thing for our customers.

2/10 很差

Twana

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Blood stained covers, dirty towels
One of my WORST stays ever, after being made to wait almost an hour to check in because they had so many late check outs, on the second night I noticed that my covers had blood on it, I to the front desk and let them know. No one came to change the bedding, I took them off the bed put them on the floor. The next morning I complained to a different staff member. When House keeping finally arrived, she made the bed using the same blood stained covers that were on the floor. That was the only time out of the 8 nights I stayed there that housekeeping came to clean the room, and she did not do it properly then. She folded dirty towels and hung them back up in the restroom. I am so upset, because the general manager Paxton did not seem to be phased at the behavior of housekeeping taking dirty linen off the floor and putting it back on the bed, and the same with the towels. The hotel looks NOTHING like what is advertised on the website. It is extremely outdated. I will make it my mission to report the normal disgusting behavior that housekeeping is displaying. Please take the covers off the bed and inspect them before you sleep, if you are unfortunate enough that there are no other hotels available at all. I will NEVER say here again.
於 2023 年 12 月住了 8 晚
Paxton 於 2023年12月21日的回應
Hello Twana,We are so sorry for the issues you experienced. We strive for our guests to have a perfect stay and we fell short here on this reservation. Please know that we do take the issues regarding the linen and towels very seriously and are working with our team to ensure that this is properly addressed. Thank you again for bringing your experience to our attention so that we can make sure that something like this does not occur again.

2/10 很差

jose

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Bengie 於 2023年12月15日的回應
It is sad to hear that you had a terrible stay in our property. Please contact us if you have any future planned stay so that we can make up with your previous stay.

8/10 不錯

Marie

於 2023 年 10 月住了 1 晚
Bengie 於 2023年12月15日的回應
Thank you for your survey, Marie, we are happy to hear that you had a good stay in our property. We hope to have you back in our property.

10/10 優異

Patti

讚好：職員與服務、設施服務和住宿狀況
I thourly enjoyed my stay! Great room ! Excellent staff who responded to every need that I had! Great breakfast! I will stay with you every time I come back to California and I will recommend it to all my friends and family!
於 2023 年 11 月住了 2 晚

6/10 一般

Ga Young

親子同遊
Location is good.
於 2023 年 11 月住了 2 晚

10/10 優異

Dai

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful staff!
於 2023 年 11 月住了 4 晚
Bengie 於 2024年1月7日的回應
Thank you for wonderful review. We are happy that you had a great stay with us.

8/10 不錯

Loretta (Crestview)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Liked the Property! But, the Person above us did a lot of walking & was Noisy!
於 2023 年 11 月住了 2 晚
Bengie 於 2023年11月27日的回應
We are happy to hear that your stay went well and liked the property despite the noise you experienced. Please reached out to us on your next visit so we can arrange for you to have a top floor. Until your next visit Loretta!

8/10 不錯

Lucy

於 2023 年 10 月住了 2 晚
Bengie 於 2024年1月7日的回應
Thank you for your wonderful review. We are happy that you enjoyed your stay with us.

10/10 優異

Victor

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great service
於 2023 年 11 月住了 1 晚
Bengie 於 2023年11月8日的回應
Victor! Thank you for the wonderful comments you gave for our property, it makes us happy that we are doing something right for our guest.

10/10 優異

Katie

於 2023 年 10 月住了 5 晚
Bengie 於 2023年11月27日的回應
Thank you for your wonderful comments, Katie! we are glad that we are doing something right for our valued guest!