Gd. But little far from celtrain but good service!
Also free coffee
Thank you
真實旅客
於 2020 年 1 月住了 2 晚
PaulineBurrows 於 2020年2月9日的回應
Thank you for your review. We hope to serve you again soon!
10/10 優異
Julian
家人同遊, 商務旅客
2024年4月22日
讚好:整潔度、職員與服務和住宿狀況
Very friendly staff breakfast staff were really kind had great food options and great service
Julian
於 2024 年 4 月住了 1 晚
Seema Kumar General Manager 於 2024年4月23日的回應
Hello Julian,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
10/10 優異
María Isabel
2024年4月20日
讚好:整潔度、職員與服務和住宿狀況
María Isabel
於 2024 年 4 月住了 1 晚
Seema Kumar General Manager 於 2024年4月22日的回應
Hello Maria Isabel,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
10/10 優異
Alejandro
伴侶同遊, 商務旅客
2024年4月15日
讚好:整潔度、職員與服務和住宿狀況
No, everything is pretty nice and clean and happy
Alejandro
於 2024 年 4 月住了 1 晚
Seema Kumar 於 2024年4月16日的回應
Hello Alejandro,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
6/10 一般
Richard
2024年4月8日
讚好:整潔度、職員與服務和住宿狀況
ok nothing special
Richard
於 2024 年 4 月住了 3 晚
Seema Kumar General Manager 於 2024年4月10日的回應
Hello Richard,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
8/10 不錯
Steven
親子同遊, 商務旅客
2024年3月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Overall, good. Biggest complaint is that I went to the desk to purchase a bottled soda. And it tasted kind of flat. I looked at the date and it was expired. Most of the sodas they had, had been expired for several months.
Steven
於 2024 年 3 月住了 1 晚
Seema Kumar General Manager 於 2024年3月18日的回應
Hello Steven,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
10/10 優異
Petelo
商務旅客
2024年3月13日
Property was nice and liked that the breakfast was open early because I had to leave early to the airport.
Petelo
於 2024 年 3 月住了 1 晚
Seema Kumar General Manager 於 2024年3月14日的回應
Hello Petelo,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
8/10 不錯
Marisol
2024年3月8日
讚好:整潔度、職員與服務和住宿狀況
Staff was friendly
Marisol
於 2024 年 3 月住了 2 晚
Seema Kumar 於 2024年3月8日的回應
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
10/10 優異
Daniel
2024年2月26日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything excellent! Congrats to Sofia , she was helping us a lot!
Daniel
於 2024 年 2 月住了 2 晚
Seema Kumar 於 2024年3月8日的回應
Hello Daniel,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
6/10 一般
真實旅客
2024年1月19日
讚好:職員與服務
不滿:住宿狀況和客房舒適度
Rooms smell like wet carpet and elevators were broke and the bed is hard
真實旅客
於 2024 年 1 月住了 2 晚
Fairfield Inn 於 2024年1月19日的回應
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.
2/10 很差
Antonio (Lemoore)
家人同遊
2024年1月19日
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
Antonio
於 2024 年 1 月住了 2 晚
Fairfield Inn 於 2024年1月19日的回應
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.
4/10 欠佳
Andy
2023年12月29日
Andy
於 2023 年 12 月住了 1 晚
Fairfield Inn 於 2024年1月19日的回應
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.
8/10 不錯
Bhavana
2023年12月27日
Bhavana
於 2023 年 12 月住了 1 晚
Fairfield Inn 於 2024年1月19日的回應
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 優異
Jeff
2023年12月3日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Jeff
於 2023 年 12 月住了 1 晚
Fairfield Inn 於 2024年1月19日的回應
On behalf of the entire hotel team, I want to thank you for sharing about your experience at Fairfield Inn.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 優異
Cesar g
2023年11月23日
Cesar g
於 2023 年 11 月住了 2 晚
Fairfield Inn 於 2024年1月19日的回應
On behalf of the entire hotel team, I want to thank you for sharing about your experience at Fairfield Inn.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
8/10 不錯
Michael
2023年11月10日
Michael
於 2023 年 11 月住了 1 晚
Fairfield Inn 於 2023年11月15日的回應
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Fairfield Inn
4/10 欠佳
Walter
2023年11月5日
Walter
於 2023 年 11 月住了 1 晚
Fairfield Inn 於 2024年1月19日的回應
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.
2/10 很差
David
商務旅客
2023年11月3日
不滿:職員與服務
David
於 2023 年 11 月住了 1 晚
Fairfield Inn 於 2023年11月15日的回應
Thank you for taking the time to let us know about your experience while staying with us. Your experience of the room is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.
8/10 不錯
Yu (Kennesaw)
2023年10月21日
讚好:整潔度、職員與服務和住宿狀況
Yu
於 2023 年 10 月住了 3 晚
Fairfield Inn 於 2023年10月24日的回應
On behalf of the entire hotel team, I want to thank you for sharing about your stay at Fairfield Inn.
10/10 優異
Christina
家人同遊
2023年10月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Awesome choice
The place was super clean! It sucks that I had to pay $7 for parking
Christina
於 2023 年 10 月住了 1 晚
Fairfield Inn 於 2023年10月24日的回應
On behalf of the entire hotel team, I want to thank you for sharing about your stay at Fairfield Inn.
8/10 不錯
Rodrigo
2023年9月23日
讚好:整潔度
Good enough
Rodrigo
於 2023 年 9 月住了 1 晚
Fairfield Inn 於 2023年10月24日的回應
On behalf of the entire hotel team, I want to thank you for sharing about your stay at Fairfield Inn.
10/10 優異
alejandro
伴侶同遊
2023年9月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Muy comfortable
alejandro
於 2023 年 9 月住了 1 晚
Fairfield Inn 於 2023年9月12日的回應
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at Fairfield Inn.
8/10 不錯
Rogelio
2023年9月4日
讚好:整潔度、職員與服務和客房舒適度
Fair
Rogelio
於 2023 年 9 月住了 1 晚
Fairfield Inn 於 2023年9月5日的回應
On behalf of the entire hotel team, I want to thank you for sharing about your experience at Fairfield Inn.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered.
10/10 優異
Tanith
家人同遊
2023年8月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff & nice rooms!
Tanith
於 2023 年 8 月住了 4 晚
Fairfield Inn 於 2023年8月30日的回應
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at Fairfield Inn.
8/10 不錯
Woo
2023年8月24日
Woo
於 2023 年 8 月住了 4 晚
10/10 優異
Kamalanand
2023年8月24日
Kamalanand
於 2023 年 8 月住了 3 晚
6/10 一般
Frank
2023年8月16日
Frank
於 2023 年 7 月住了 2 晚
Front Desk 於 2023年8月25日的回應
Sorry about the few issues you had during your stay here at Fairfield Inn.Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.
10/10 優異
Criag
2023年8月13日
Criag
於 2023 年 8 月住了 1 晚
Fairfield Inn 於 2023年8月15日的回應
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us here at Fairfield Inn. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!
10/10 優異
Christine
2023年8月10日
Christine
於 2023 年 7 月住了 2 晚
Fairfield Inn 於 2023年8月30日的回應
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at Fairfield Inn.
4/10 欠佳
Stephanie
2023年8月8日
讚好:職員與服務
不滿:住宿狀況
Stephanie
於 2023 年 8 月住了 1 晚
Fairfield Inn 於 2023年8月12日的回應
Thank you for taking the time to let us know about your experience while staying with us. Your experience at Fairfield Inn is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the upper management leadership team to ensure the necessary guidelines are in place. I hope you choose to stay with us again when your travels bring you back to the area.
4/10 欠佳
Jorge
家人同遊
2023年8月7日
讚好:整潔度
不滿:住宿狀況
Tv didn’t work. We had problem with the ac,people next door were having a party on their room with loud music
Jorge
於 2023 年 8 月住了 1 晚
Fairfield Inn 於 2023年8月12日的回應
Thank you for taking the time to let us know about your experience while staying with us. Your experience at Fairfield Inn is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the upper management leadership team to ensure the necessary guidelines are in place and reviewed to prevent problems from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
10/10 優異
Jose
2023年7月16日
Jose
於 2023 年 7 月住了 1 晚
Fairfield Inn 於 2023年8月12日的回應
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us here at Fairfield Inn.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our upper management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
6/10 一般
Michael
商務旅客
2023年7月11日
不滿:整潔度
Michael
於 2023 年 7 月住了 1 晚
Fairfield Inn 於 2023年8月12日的回應
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us here at Fairfield Inn.
2/10 很差
Kishan
親子同遊
2023年7月3日
讚好:整潔度、職員與服務和住宿狀況
It wasn’t made clear at the time of booking that it’s paid parking at this hotel.
Kishan
於 2023 年 7 月住了 1 晚
Fairfield Inn 於 2023年8月12日的回應
Hello, Mr. Kishan, Thank you for contacting us about parking. We appreciate your time. As per parking it's on our website and all the other booking websites. Sorry about the inconvenience. Hope you have a wonderful weekend. Thank you.
8/10 不錯
Sherry
2023年6月17日
Sherry
於 2023 年 6 月住了 1 晚
Neha 於 2023年8月12日的回應
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us here at Fairfield Inn.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our upper management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Neha NamrataFront Office Manager
8/10 不錯
MIHIR
家人同遊
2023年6月5日
讚好:整潔度、職員與服務和住宿狀況
Really friendly front desk and breakfast room staff. Good location.
MIHIR
於 2023 年 5 月住了 3 晚
Neha 於 2023年6月9日的回應
Thank you for leaving a positive review, we continuously strive to serve you better.
10/10 優異
virginia
2023年5月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
virginia
於 2023 年 5 月住了 1 晚
Neha 於 2023年6月9日的回應
Thank you for leaving a positive review, we continuously strive to serve you better.
10/10 優異
Maureen
家人同遊
2023年4月23日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good location for the price
Maureen
於 2023 年 4 月住了 1 晚
Neha 於 2023年4月24日的回應
Thank you for leaving a positive review, we continuously strive to serve you better.
8/10 不錯
Diane
2023年4月22日
讚好:整潔度和職員與服務
Diane
於 2023 年 4 月住了 1 晚
Neha 於 2023年6月9日的回應
Thank you for leaving a positive review, we continuously strive to serve you better.
8/10 不錯
Anesiha
商務旅客
2023年4月14日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Anesiha
於 2023 年 4 月住了 3 晚
Neha 於 2023年4月24日的回應
Thank you for leaving a positive review, we continuously strive to serve you better.
8/10 不錯
Felix
商務旅客
2023年3月8日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel is far away from any shops , there is nothing nearby! Walking distance is 20 mins
IT’s inconvenience unless you have a car,
Felix
於 2023 年 3 月住了 3 晚
Team 於 2023年3月9日的回應
Thank you for your valuable feedback. We apologize that our location wasn’t entirely convenient for you. We hope that our service, was worth the trip.
4/10 欠佳
Cindy
家人同遊
2023年1月9日
讚好:整潔度和職員與服務
不滿:住宿狀況
The staff is friendly. The breakfast was OK no complaints. It’s what I expected. My big complaint is The room fan/air conditioning is so loud. It sounds like an airplane taking off when you turn it on.
Cindy
Moustafa Blaih 於 2023年1月12日的回應
Dear Cindy,On behalf of the entire hotel team, I want to thank you for sharing your feedback about your most recent stay with us at the Fairfield Inn & Suites San Carlos.It is humbling and mostly exciting to hear such an awesome and warm feedback, particularly when it comes from those who matter the most – you!Knowing that we delivered on our promise of a memorable experience and exceeding your expectations is indeed rewarding to the entire team.Please accept my sincere apology for any inconvenience the room AC may have caused you. Your comments were communicated to our engineering team to make sure that the inconvenience may not occur in the future.We hope to welcome you again soon and thank you for making us your home while away from home.
4/10 欠佳
Amy
商務旅客
2023年1月8日
不滿:整潔度、職員與服務和住宿狀況
No cleaning service
Room service is every other day which is okay. I asked for room service twice because I stayed 6 days. Not one time did anyone come in to tidy the room and refresh with new towels etc
Amy
於 2023 年 1 月住了 4 晚
Moustafa Blaih 於 2023年1月8日的回應
Dear Amy,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the hotel team. One thing I promise you that we will work to improve our guests experience.Please accept my sincere apology for less than a memorable stay. We indeed dropped the ball on your guest room cleaning. Excuses is not our style but I promise you we will not make the same mistake twice. Please know that we are extremely disappointed on not delivering on our promise and we hope you choose to stay with us again when your travels bring you back to the area.
6/10 一般
ANA
2023年1月2日
ANA
於 2022 年 12 月住了 2 晚
Moustafa 於 2023年1月7日的回應
Dear Ana,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the hotel team. We will work to improve guest experience. Would you kindly provide some feedback on the reasoning behind your low scoring.I hope you choose to stay with us again when your travels bring you back to the area.
6/10 一般
TERRI
家人同遊
2023年1月2日
讚好:整潔度和職員與服務
不滿:住宿狀況
Room had window leak carpet was soaked. I was told that they are starting renovations
TERRI
Moustafa 於 2023年1月7日的回應
Dear Terri,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the hotel team. We will work to improve our guests experience.Please accept my sincere apology for less than a memorable stay. We will indeed be going through renovation in the near future and we are excited to share our new look with our valued guests.Please know that we are extremely disappointed on not delivering on our promise and we hope you choose to stay with us again when your travels bring you back to the area.
8/10 不錯
Christine
家人同遊
2022年12月28日
讚好:整潔度、住宿狀況和客房舒適度
perfectly acceptable for the purpose of our visit. we needed a comfortable place to stay while celebrating the holidays with our family. We were not around much during the day and did not require much in the way of amenities.
Christine
於 2022 年 12 月住了 5 晚
Moustafa Blaih 於 2022年12月28日的回應
Dear Christine,On behalf of the entire hotel team, I want to thank you for sharing your feedback about your most recent stay with us at the Fairfield Inn & Suites San Carlos.It is humbling and mostly exciting to hear such an awesome and warm feedback, particularly when it comes from those who matter the most – you!It is guests like you that makes the job enjoyable and fun. Knowing that we delivered on our promise of a memorable experience and exceeding your expectations is indeed rewarding to the entire team.We hope to welcome you again soon and thank you for making us your home while away from home.
10/10 優異
Marjan
2022年12月20日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful and friendly staff, management. We love to stay at this hotel because everyone here so accommodating and welcoming. Very helpful.
Marjan
於 2022 年 12 月住了 4 晚
Moustafa Blaih 於 2022年12月22日的回應
Dear Marjan,On behalf of the entire hotel team, I want to thank you for sharing your feedback about your most recent stay with us at the Fairfield Inn & Suites San Carlos.It is humbling and mostly exciting to hear such an awesome and warm feedback, particularly when it comes from those who matter the most – you!It is guests like you that makes the job enjoyable and fun. Knowing that we delivered on our promise of a memorable experience and exceeding your expectations is indeed rewarding to the entire team.Every visit is like a treat for the entire team.We hope to welcome you again soon and thank you for making us your home while away from home.
10/10 優異
Janice
2022年12月20日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Decent room, mediocre breakfast
Everything from checking in and out, room cleanliness was good, quiet.
The breakfast in the morning was mediocre. The waffles were not heated through (the make your own are much better) and the oatmeal was tasteless. Dissappointed in the breakfast
Janice
於 2022 年 12 月住了 1 晚
Moustafa Blaih 於 2022年12月22日的回應
Dear Janice,On behalf of the entire hotel team, I want to thank you for sharing your feedback about your most recent stay with us at the Fairfield Inn & Suites San Carlos.It is humbling and mostly exciting to hear such an awesome and warm feedback, particularly when it comes from those who matter the most – you!It is guests like you that makes the job enjoyable and fun. Knowing that we delivered on our promise of a memorable experience and exceeding your expectations is indeed rewarding to the entire team.Please accept my sincere apology for your experience with our breakfast. Your feedback will definitely assist us in improving our offerings and provide our guests with the experience they are expecting.We hope to welcome you again soon and thank you for making us your home while away from home.
8/10 不錯
Patricia (Lathrop)
2022年12月12日
Patricia
於 2022 年 12 月住了 1 晚
8/10 不錯
Barbara
多人同遊
2022年12月3日
讚好:整潔度、職員與服務和住宿狀況
Very friendly staff. The bathroom was a bit tired, and the toilet is very low - I almost had to call my friend to get me up. I will have to remember to ask for an ADA room to hopefully get a taller toilet.
Barbara
Moustafa Blaih 於 2022年12月3日的回應
Dear Barbara,On behalf of the entire hotel team, I want to thank you for sharing your feedback about your most recent stay with us at the Fairfield Inn & Suites San Carlos. It is definitely humbling to hear such an awesome and warm feedback. It is guests like you that makes the job worthwhile.Thank you for making us a part of your experience. My sincere apologies that the toilet in your room did not meet with your expectations. ADA rooms indeed have higher toilets.We hope to welcome you again soon and thank you for making us your home while away from home.