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三藩市日航酒店的評價

4.5 out of 5
三藩市日航酒店
222 Mason St, San Francisco, CA

評價

9.2

卓越

10 分評分，優異；1802 則評價中有 1332 則" "
8 分評分，不錯；1802 則評價中有 294 則" "
6 分評分，一般；1802 則評價中有 102 則" "
4 分評分，欠佳；1802 則評價中有 41 則" "
2 分評分，很差；1802 則評價中有 33 則" "

9.6/10 

整潔度

9.6/10 

職員與服務

9.2/10 

設施服務

9.4/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

su

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Lesley Dill 於 2023年9月30日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

Yusheng

於 2023 年 9 月住了 5 晚
Lesley Dill 於 2023年9月30日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

6/10 一般

SHIHEN

商務旅客
讚好：整潔度和客房舒適度
不滿：住宿狀況
於 2023 年 8 月住了 1 晚
Philippe 於 2023年9月7日的回應
Good day,On behalf of Hotel Nikko San Francisco, Thank you for taking the time to submit a review of your stay at the Hotel Nikko San Francisco; your feedback is essential. I want to apologize for the disappointment you experienced during your recent stay. It is always our highest priority to ensure that our guests leave the hotel happy and satisfied at all times. We appreciate your feedback, and we are sorry that we did not meet your expectations. We will share your feedback with our staff to better improve. If there is any additional feedback that you would like to share, please do not hesitate to contact me, and I would be happy to assist you. Thank you again, and we look forward to an opportunity to serve you again.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

??

讚好：整潔度、職員與服務和住宿狀況
.
於 2023 年 8 月住了 5 晚
Philippe 於 2023年8月14日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 不錯

YANG

讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 4 晚
Lesley Dill 於 2023年7月25日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

ChienHung

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 2 晚
Philippe 於 2023年7月5日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

JIAN

於 2023 年 6 月住了 2 晚
Philippe 於 2023年7月5日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

JIAN

讚好：整潔度、設施服務和住宿狀況
於 2023 年 6 月住了 3 晚
Philippe 於 2023年7月5日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

真實旅客

家人同遊, 商務旅客, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Quality stay
Quality stay with good services
於 2023 年 5 月住了 2 晚
Philippe 於 2023年6月5日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 不錯

Christine

於 2023 年 4 月住了 1 晚
Lesley Dill- Assistant Director of Quality 於 2023年4月28日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

hsenglin

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 1 晚
Lesley Dill- Assistant Director of Quality 於 2023年2月15日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

Sylviane

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 2 晚
Philippe 於 2022年12月28日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

Yusheng

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very clean and well arrangement
於 2022 年 12 月住了 6 晚
Lesley Dill- Assistant Director of Quality 於 2022年12月20日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

Yi

於 2022 年 12 月住了 4 晚
Lesley Dill- Assistant Director of Quality 於 2022年12月13日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good location, good staff, comfortable room
The 1st floor of the hotel is under construction. And the noise is too loud to hear clearly at lobby. The rooms of me and my colleague’s are clean and comfortable. The room service breakfast is awesome, which is beyond my expectation.
於 2022 年 10 月住了 1 晚
Philippe 於 2022年10月26日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

Tunghuan

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The hotel is great! But we need to find the parking space by ourselves. It’s better to go there by Bart. That would be more comfortable during the traveling time.
於 2022 年 9 月住了 2 晚
Lesley Dill- Assistant Director of Quality 於 2022年9月28日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

Zhiling

於 2022 年 9 月住了 4 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 12 月住了 2 晚
Matthew Salvan- Assistant Director of Quality 於 2022年1月6日的回應
Good day, Thank you for your fantastic rating of your experience at Hotel Nikko. On behalf of the entire team we would like to wish you a Happy New Year! We do hope to welcome you back in the very near future!

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 8 月住了 5 晚
Anna Marie Presutti- GM Hotel Nikko San Francisco 於 2021年8月31日的回應
Good day Clark, Thank you very much for your great rating and feedback of your experience at Hotel Nikko. We are pleased to see that you enjoyed your overall stay with us. We look forward to welcoming you back in the very near future. May you always have safe travels.

8/10 不錯

chan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice
於 2021 年 7 月住了 1 晚
Lesley 於 2021年7月16日的回應
Good day, Thank you for your great rating and feedback of Hotel Nikko. We are delighted to see that our hotel staff was of service to you during your stay with us. We look forward to your return when your travels take you back to San Francisco. Thank you for staying and recommending us! Sincerely, Lesley Dill - Assistant Director of Quality Assurance

10/10 優異

Jenny

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 5 月住了 1 晚
philippe 於 2024年5月6日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

JIM (Naperville)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location and a very clean
於 2024 年 5 月住了 2 晚
philippe 於 2024年5月6日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

Jacqueline

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
What a fabulous hotel from the moment we checked in Ricky was Lovely and gave me 2 free Birthday drinks, Danny the Food and Beverage Manager in the Anzu restaurant was so lovely it was really lovely talking to him such a nice guy ,He wanted to give me a free dessert for my Birthday but we were so full after eating dinner ,The room was amazing and totally spotless and the View was Amazing,When we were checking out Michael assisted us ,What an amazing Person he was so lovely to talk to and went totally over and above for us he was just an amazing guy ❤️, Everyone was fantastic really and made our trip so much more enjoyable and memorable.We would totally recommend this hotel without a doubt and we will definitely be coming back Thanks Hotel Nikko you definitely are a 5 ⭐️⭐️⭐️⭐️⭐️ Hotel
於 2024 年 4 月住了 4 晚
philippe 於 2024年5月2日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

kiomars

讚好：住宿狀況
Nice area
於 2024 年 4 月住了 3 晚
philippe 於 2024年5月1日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

NORMA Patricia ZUÑIGA

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
philippe 於 2024年5月1日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

seana

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel. Very professional and friendly staff
於 2024 年 4 月住了 3 晚
philippe 於 2024年4月30日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 不錯

YUKO

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
philippe 於 2024年4月30日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

Charam

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Would definitely stay here again. Close to Union Square, shopping, all the mass transit. Clean, nice amenities, great staff. Would definitely stay here again.
於 2024 年 4 月住了 5 晚
philippe 於 2024年4月29日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

Teresa

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The only place I will stay when I go to SF. Beautiful hotel right on the edge of Union Square. Walkable to all the core sights and plenty of restaurants and shops around. Japanese-inspired decor (so many cherry blossoms!) lends a calming vibe. The entire hotel is pet-friendly and there are cute doggie touches all over the place. A perfect balance of fun, calming and luxurious! I traveled with a partner on this trip but have stayed here before as a solo female traveler and the hotel's keycard elevator and single watched entrance made me feel quite safe.
於 2024 年 4 月住了 2 晚
Lesley Dill 於 2024年5月4日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

JAVIER

讚好：整潔度、職員與服務和住宿狀況
Excelente
於 2024 年 4 月住了 3 晚
philippe 於 2024年4月29日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

Leland

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly, helpful....
於 2024 年 4 月住了 2 晚
philippe 於 2024年4月29日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

Jeannie

於 2024 年 3 月住了 1 晚
philippe 於 2024年4月26日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 不錯

arthur

讚好：整潔度、職員與服務、設施服務和住宿狀況
Resort fee should be included in price
於 2024 年 4 月住了 7 晚
philippe 於 2024年4月26日的回應
Good day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

8/10 不錯

Juan (Miami)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were extremely courteous. The hotel is very nice albeit just past its prime but it is one of the best options in downtown SF. Would definitively visit again.
於 2024 年 3 月住了 4 晚
philippe 於 2024年4月24日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

Shin

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great property. Everything are clean and comfortable. I remembered Japan quality.
於 2024 年 4 月住了 2 晚
philippe 於 2024年4月24日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

Michael

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
philippe 於 2024年4月26日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 不錯

David

家人同遊
讚好：整潔度、職員與服務和住宿狀況
It isn't that there is a particular problem with this property but it does feel like there has been some cost saving going on. For instance, the resort charge is supposed to include two bottles of water a day. What that really means is two bottles at the start and you can fill them up from a fountain. Also the main door has been closed off rather than providing full time security - meaning entry has to be through the valet parking door only.
於 2024 年 4 月住了 7 晚
philippe 於 2024年4月24日的回應
Good day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

Mykenz

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel. The added amenities I love. I can tell they really thought about the traveler. Would definitely stay again!
於 2024 年 4 月住了 3 晚
philippe 於 2024年4月23日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

Bryan (Buckeye)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel.
於 2024 年 4 月住了 2 晚
philippe 於 2024年4月22日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

Jennifer

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a wonderful experience staying here. I had never been to the area so I frequently asked the staff at the front desk for help. They gave great restaurant recommendations, helped me understand the public transportation and gave tips on how to get around. They also helped speed up our checkout process because we left at 3:30am. The area isn’t the safest but I felt safe in the hotel. I was also traveling with my 8yo son so I was a little more worried with him there. It’s also not the most convenient location if you’re looking to stay near fisherman’s wharf, but the public transportation is very easy to use and it’s just a quick bus/cable car away. We stayed here because it has an indoor pool. All in all, it was a great experience!
於 2024 年 4 月住了 3 晚
philippe 於 2024年4月22日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

Kevin

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
Just 2 blocks away were homeless people. The area around the hotel is great in downtown San Francisco. Lots of great restaurants. The hotel is terrific with a great swimming pool and healthcare facility.
於 2024 年 4 月住了 3 晚
philippe 於 2024年4月22日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 不錯

martha

讚好：職員與服務和住宿狀況
Friendly staff.
於 2024 年 4 月住了 1 晚
philippe 於 2024年4月22日的回應
Good day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

Humberto

讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything just perfect
於 2024 年 4 月住了 1 晚
philippe 於 2024年4月19日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

Olivier

讚好：整潔度、職員與服務和住宿狀況
See above
於 2024 年 4 月住了 3 晚
philippe 於 2024年4月19日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

Bernadette

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
philippe 於 2024年4月18日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

Jason

於 2024 年 4 月住了 1 晚
philippe 於 2024年4月23日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

Ajay

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 1 晚
philippe 於 2024年5月2日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

Valerie (Cuba)

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Our check in was awesome with Michael and the rest of the staff were GREAT! I can’t rave enough of the staff. Our room was upgraded (nice)/able to chk early) however, there were broken glass and took the broken pieces to front desk. They were great about it and gave us a comp drinks at their bar. On our last Saturday i caught one of the broken glass in my toe and cleaned it up and didn’t say anything, but was encouraged to let the FD mgr know, reluctantly I did and Royce took VERY GOOD CARE OF US! I would definitely go back there again.
於 2024 年 3 月住了 3 晚
Lesley Dill 於 2024年4月13日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 不錯

Marc

讚好：整潔度、職員與服務和住宿狀況
Adult swim hours for the pool don't work with kids. Both the morning hours and the evening hours were right when my kiddo wanted to swim - and we stayed at Nikko for the pool.
於 2024 年 4 月住了 2 晚
philippe 於 2024年4月11日的回應
Good day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 優異

Maria

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
philippe 於 2024年4月11日的回應
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team