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三藩市君悅酒店的評價

4 out of 5
三藩市君悅酒店
5 Embarcadero Center, San Francisco, CA

評價

9.0

卓越

10 分評分,優異;1887 則評價中有 1287 則" "
8 分評分,不錯;1887 則評價中有 343 則" "
6 分評分,一般;1887 則評價中有 129 則" "
4 分評分,欠佳;1887 則評價中有 62 則" "
2 分評分,很差;1887 則評價中有 66 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

8.6/10 

設施服務

9.2/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Yazhou

於 2023 年 11 月住了 2 晚
Hyatt Regency San Francisco 於 2023年12月6日的回應
Dear Yazhou, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hyatt Regency San Francisco; we hope to see you again soon. -Hyatt Regency San Francisco

10/10 優異

zhuangmin

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Hotel Management 於 2023年9月10日的回應
Dear Zhuangmin, Thank you for being our guest at Hyatt Regency San Francisco. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.-Hyatt Regency San Francisco

4/10 欠佳

Siyan

於 2023 年 8 月住了 4 晚
-Hyatt Regency San Francisco 於 2023年9月4日的回應
Dear Siyan, We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.-Hyatt Regency San Francisco

8/10 不錯

Zhiyong

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
可惜没有早餐服务,停车也有点不方便
於 2023 年 2 月住了 2 晚
General Manager 於 2023年2月28日的回應
Dear Zhiyong, Thank you for choosing Hyatt Regency San Francisco for your visit. We hope you enjoyed your time with us and that your overall experience was pleasant. However, we regret not meeting your expectations concerning the breakfast and are sorry for the inconvenience you encountered with the parking. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and allow us to show you the stay we are known for providing. -Hyatt Regency San Francisco

8/10 不錯

真實旅客

家人同遊
讚好:職員與服務、住宿狀況和客房舒適度
於 2021 年 9 月住了 4 晚

10/10 優異

Ariana

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
beautiful and quality service
於 2024 年 5 月住了 1 晚

10/10 優異

Chenxin

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good service, welcoming people and great location
於 2024 年 5 月住了 3 晚
-Hyatt Regency San Francisco 於 2024年5月24日的回應
Dear Chenxin, It was a pleasure reading your review of Hyatt Regency San Francisco. We have an exceptional team whose top priority is ensuring every guest is comfortable and has a fulfilling stay, so we will share your compliments with them. We are also happy you loved our ideal location. Thank you for being our guest, and we look forward to your next stay. -Hyatt Regency San Francisco

10/10 優異

Madisun

讚好:住宿狀況
Great
於 2024 年 5 月住了 1 晚
Director of Operations 於 2024年5月23日的回應
Dear Madisun, Thank you for the great review for choosing us during your visit to San Francisco. It is always exciting to know that we exceeded our guest's expectations. It was a pleasure hosting you at Hyatt Regency San Francisco, and we hope to see you again soon. -Hyatt Regency San Francisco

10/10 優異

Yomaira

讚好:住宿狀況
於 2024 年 5 月住了 1 晚
-Hyatt Regency San Francisco 於 2024年5月24日的回應
Dear Yomaira, It was a pleasure having you as our guest at Hyatt Regency San Francisco. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your rating tells us we are meeting our goals. Thank you for your visit, and we look forward to hosting you again soon. -Hyatt Regency San Francisco

10/10 優異

Michael

於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月23日的回應
Dear Michael, Thank you for sharing about your stay at Hyatt Regency San Francisco. We appreciate the flattering remarks and are glad you enjoyed everything about your visit. Thank you for choosing us, and we look forward to your return!-Hyatt Regency San Francisco

10/10 優異

ALIDA

讚好:整潔度和住宿狀況
於 2024 年 5 月住了 1 晚
Director of Operations 於 2024年5月22日的回應
Dear Alida, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Hyatt Regency San Francisco.-Hyatt Regency San Francisco

10/10 優異

ALLY

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月22日的回應
Dear Ally, Thank you for letting us know your visit to Hyatt Regency San Francisco was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.-Hyatt Regency San Francisco

10/10 優異

Johanna

讚好:整潔度、職員與服務和住宿狀況
Safe hotel
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月20日的回應
Dear Johanna, Thank you for the great review for choosing us during your visit to San Francisco. It is always exciting to know that we exceeded our guest's expectations. It was a pleasure hosting you at Hyatt Regency San Francisco, and we hope to see you again soon. -Hyatt Regency San Francisco

8/10 不錯

Michael

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean hotel. Staff were good, nothing special. Loved the room and the view! Area outside the hotel a little sketch late at night/ early morning.
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月21日的回應
Dear Michael, We are pleased you chose Hyatt Regency San Francisco for your recent visit to our area. We are thrilled that you loved our resort and that the breathtaking views helped to energize your stay. We will certainly share your generous compliments regarding our thoughtful hospitality with our entire staff. It was a pleasure hosting you, and we hope you will choose to stay with us again the next time you visit the area.-Hyatt Regency San Francisco

4/10 欠佳

Rodelfita

家人同遊
不滿:職員與服務和設施服務
The hotel is beautiful but the staff was extremely rude and you have to pay for parking
於 2024 年 5 月住了 1 晚
Director of Operations 於 2024年5月21日的回應
Dear Rodelfita, Thank you for providing a review of your experience at our hotel. We sincerely apologize for the unpleasant interaction you had with some of our associates and for the service shortfalls you experienced while here. This is not typical of our service, and we certainly understand your frustration and are grateful for your patience. We have addressed these matters with the appropriate team to ensure this is not repeated. Also, we are sorry for any disappointment you had with the parking fee. We do hope you will revisit so we can provide you with the hospitality and accommodations you deserve.-Hyatt Regency San Francisco

6/10 一般

Donald

讚好:整潔度
不滿:職員與服務
於 2024 年 5 月住了 1 晚
Director of Operations 於 2024年5月19日的回應
Dear Donald, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.-Hyatt Regency San Francisco

10/10 優異

Natalia

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月20日的回應
Dear Natalia, Thank you for sharing about your stay at Hyatt Regency San Francisco. We appreciate the flattering remarks and are glad you enjoyed everything about your visit. Thank you for choosing us, and we look forward to your return!-Hyatt Regency San Francisco

10/10 優異

NARESH (brampton)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a nice experience
於 2024 年 5 月住了 4 晚
-Hyatt Regency San Francisco 於 2024年5月16日的回應
Dear Naresh, Thank you for the great review for choosing us during your visit to San Francisco. It is always exciting to know that we exceeded our guest's expectations; we love knowing how much you enjoyed your stay with us. It was a pleasure hosting you at Hyatt Regency San Francisco, and we hope to see you again soon. -Hyatt Regency San Francisco

10/10 優異

Bill

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location, very clean, excellent shower head!!
於 2024 年 5 月住了 4 晚
-Hyatt Regency San Francisco 於 2024年5月15日的回應
Dear Bill, Thank you for choosing us and for the outstanding review. We are glad our location was perfect for your needs and that you also had a relaxing shower. We hope to welcome you to the Hyatt Regency San Francisco again soon!-Hyatt Regency San Francisco

10/10 優異

Julius

伴侶同遊
讚好:設施服務和住宿狀況
Amazing stay, friendly staff
於 2024 年 4 月住了 1 晚
-Hyatt Regency San Francisco 於 2024年5月15日的回應
Dear Julius, It was a pleasure reading your review of Hyatt Regency San Francisco. We have an exceptional team whose top priority is ensuring every guest is comfortable and has a fulfilling stay, so we look forward to sharing your compliments with them! We are grateful for the feedback and look forward to welcoming you back soon.-Hyatt Regency San Francisco

8/10 不錯

Julia

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location and a 24-hour gym
於 2024 年 5 月住了 1 晚
-Hyatt Regency San Francisco 於 2024年5月15日的回應
Dear Julia, Thank you for choosing us and for the outstanding review. We are glad our convenient location and well-equipped fitness center added to the enjoyment of your visit. It was a pleasure serving you, and we hope to welcome you to the Hyatt Regency San Francisco again soon!-Hyatt Regency San Francisco

10/10 優異

Josh

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
-Hyatt Regency San Francisco 於 2024年5月14日的回應
Dear Josh, On behalf of our team at Hyatt Regency San Francisco, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city.-Hyatt Regency San Francisco

8/10 不錯

Robert

讚好:整潔度、職員與服務和住宿狀況
Very nice
於 2024 年 5 月住了 1 晚
-Hyatt Regency San Francisco 於 2024年5月12日的回應
Dear Robert, Thank you for the great review for choosing us during your visit to San Francisco. It is always exciting to know that we exceeded our guest's expectations; we love knowing how much you enjoyed your stay with us. It was a pleasure hosting you at Hyatt Regency San Francisco, and we hope to see you again soon. -Hyatt Regency San Francisco

10/10 優異

Janet

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
-Hyatt Regency San Francisco 於 2024年5月12日的回應
Dear Janet, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting the city. It was our pleasure accommodating you. We hope you will make Hyatt Regency San Francisco your home away from home whenever your travels bring you to our area.-Hyatt Regency San Francisco

10/10 優異

Aaron

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everyone on the staff was very helpful and so very nice. This hotel was wonderful and very beautiful. This was our last stop on a four city trip and was by far the best hotel we stayed at. Everything was perfect. And a special thank you to the staff at the Market, very friendly and helpful.
於 2024 年 5 月住了 3 晚
Management 於 2024年5月7日的回應
Dear Aaron, Thank you for sharing about your stay at Hyatt Regency San Francisco. We appreciate the flattering remarks and are glad you enjoyed everything about your visit. We love providing a seamless travel experience with our outstanding location and service. Thank you for choosing us, and we look forward to your return!-Hyatt Regency San Francisco

10/10 優異

Reza

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Management 於 2024年5月8日的回應
Dear Reza, Thank you for your stay at Hyatt Regency San Francisco. We appreciate the excellent rating and are glad you enjoyed everything about your visit. Thank you again for choosing us, and we look forward to your return!-Hyatt Regency San Francisco

10/10 優異

jeffrey

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月7日的回應
Dear Jeffery, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Hyatt Regency San Francisco.-Hyatt Regency San Francisco

10/10 優異

Blanca

家人同遊
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
Bartender was a jerk Enrique due to not leaving a tip. Security was an ass cause we were in my room laughing at 9:00 pm they said a complaint was done on my room and at 12 midnight there was so much noise I was pissed
於 2024 年 5 月住了 1 晚
Management 於 2024年5月8日的回應
Dear Blanca, Thank you for being our guest. While your rating reflects you enjoyed your stay overall, except for the disappointment you felt due to the specific concerns you outlined. Your total satisfaction is our top priority; therefore, we extend our apologies for the frustration and inconvenience these issues caused. We will take the appropriate action to ensure this does not happen again. We appreciate your patience and would love to provide you with the service and hospitality you deserve from us.-Hyatt Regency San Francisco

10/10 優異

Gaston

讚好:整潔度、職員與服務和住宿狀況
Magnifique wow
於 2024 年 4 月住了 3 晚
General Manager 於 2024年5月5日的回應
Dear Gaston, Thank you for the great review of Hyatt Regency San Francisco. We appreciate the kind comments about our hotel design. We value hearing from our guests and love knowing how much you enjoyed our property. We hope to welcome you again soon.-Hyatt Regency San Francisco

10/10 優異

Nicole

讚好:整潔度、職員與服務、設施服務和住宿狀況
The room with balcony was lovely with a view of the water. Loved the intriguing layout of the hotel … I hope to be able to visit again!
於 2024 年 4 月住了 2 晚
Management 於 2024年5月5日的回應
Dear Nicole, Thank you for your kind words about Hyatt Regency San Francisco. We are delighted to know that you had an excellent stay with us. We are particularly glad your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. We look forward to welcoming you back soon.-Hyatt Regency San Francisco

8/10 不錯

Kevin

於 2024 年 2 月住了 1 晚
-Hyatt Regency San Francisco 於 2024年5月3日的回應
Dear Kevin, We are happy you had such a lovely stay at Hyatt Regency San Francisco! Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.-Hyatt Regency San Francisco

2/10 很差

Jinyu (Winchester)

不滿:職員與服務和住宿狀況
We let the hotel know of our wish to have a room that’s quite as we are very light sleepers. We put in301 the woman at the reception told us it’s quite. It turn out that the outside and inside were very noisy for the three nights we stained in this hotel. Someone played music at a little after 7 am on Sunday! The location is convenient in terms of public transportation. The room was very basic, no water bottles, no sleepers were provided. You only jhave two paper cups and 2 glasses provided.
於 2024 年 4 月住了 3 晚
Management Team 於 2024年5月2日的回應
Dear Jinyu, Thank you for sharing your experience with us. We apologize for the inconvenience you experienced due to noise disturbances during your stay. We understand the importance of a quiet environment, especially for light sleepers, and we regret that we were unable to fulfill your room request. We will address your concerns with our team to ensure better assignment of accommodations for future guests with similar preferences. We also regret your disappointment with the in-room amenities provided. Your feedback is valuable, and we will review our offerings to see how we can enhance the guest experience. On a positive note, we are happy to know that you found our location convenient for your needs during your visit. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.-Hyatt Regency San Francisco

10/10 優異

Colleen

讚好:整潔度、職員與服務和住宿狀況
Beautiful facility with nice staff, beautiful area clean rooms, nice stay!
於 2024 年 4 月住了 2 晚
-Hyatt Regency San Francisco 於 2024年4月30日的回應
Dear Colleen, Thank you for the great review for choosing us during your visit to San Francisco. It is always exciting to know that we exceeded our guest's expectations; we love knowing how much you enjoyed our spotless property and exceptionalstaff. It was a pleasure hosting you at Hyatt Regency San Francisco, and we hope to see you again soon. -Hyatt Regency San Francisco

6/10 一般

Jan Aram

於 2024 年 4 月住了 1 晚
Managing Director 於 2024年5月19日的回應
Dear M. Aram, Thank you for your feedback. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused, and we hope you will return for the perfect stay you deserve.-Hyatt Regency San Francisco

10/10 優異

Kimberly

於 2024 年 4 月住了 2 晚
Director of Operations 於 2024年5月19日的回應
Dear Kimberly, Thank you for the great review for choosing us during your visit to San Francisco. It is always exciting to know that we exceeded our guest's expectations. It was a pleasure hosting you at Hyatt Regency San Francisco, and we hope to see you again soon. -Hyatt Regency San Francisco

10/10 優異

Helen

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Interior design of building was unique
於 2024 年 4 月住了 1 晚
-Hyatt Regency San Francisco 於 2024年4月30日的回應
Dear Helen, Thank you for the great review of Hyatt Regency San Francisco. We appreciate the kind comments about our hotel design. We value hearing from our guests and love knowing how much you enjoyed our property. We hope to welcome you again soon.-Hyatt Regency San Francisco

8/10 不錯

Rashawnda

讚好:整潔度、職員與服務和住宿狀況
Nice property to stay at.
於 2024 年 4 月住了 1 晚
Hyatt Regency San Francisco 於 2024年4月30日的回應
Dear Rashawnda, Thank you for the great review of Hyatt Regency San Francisco. We appreciate the kind comments about our hotel. We value hearing from our guests and love knowing how much you enjoyed our property. We hope to welcome you again soon.-Hyatt Regency San Francisco

8/10 不錯

Robert

家人同遊, 商務旅客
It’s pricey but convenient if you don’t plan on leaving the hotel
於 2024 年 4 月住了 1 晚
-Hyatt Regency San Francisco 於 2024年4月30日的回應
Dear Robert, Thank you for choosing us and for the outstanding review. We are glad you enjoyed your stay with us and that our location added to your enjoyment. We value your feedback and hope to welcome you to the Hyatt Regency San Francisco again soon!-Hyatt Regency San Francisco

10/10 優異

Ismael

讚好:整潔度、職員與服務、設施服務和住宿狀況
Will stay here again
於 2024 年 4 月住了 1 晚
-Hyatt Regency San Francisco 於 2024年4月29日的回應
Dear Ismael, We are pleased you chose Hyatt Regency San Francisco for your recent visit to the city. We are thrilled that you loved our hotel, and we will certainly share your compliments with our entire staff. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.-Hyatt Regency San Francisco

10/10 優異

Lauren (San Bruno)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
-Hyatt Regency San Francisco 於 2024年4月30日的回應
Dear Lauren, We appreciate you taking the time to leave your kind rating for Hyatt Regency San Francisco. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon! -Hyatt Regency San Francisco

10/10 優異

Jodee Ann Arellano

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
All staff were very welcoming and friendly, and I felt very safe as a lone female traveller. All of my questions and concerns were addressed respectfully. The hotel itself is in a great location nearby many shops and restaurants, and I had a great view of the bay and city from my room.
於 2024 年 4 月住了 2 晚
-Hyatt Regency San Francisco 於 2024年4月29日的回應
Dear Ms. Arellano, It was a pleasure reading your review of Hyatt Regency San Francisco. We have an exceptional team whose top priority is ensuring every guest is comfortable and has a fulfilling stay, so we look forward to sharing your compliments with them! We are also glad you enjoyed the spectacular views and found our location to be convenient for your needs. We are grateful for the feedback and thank you for choosing us.-Hyatt Regency San Francisco

10/10 優異

Mark

於 2024 年 4 月住了 3 晚
-Hyatt Regency San Francisco 於 2024年5月16日的回應
Dear Mark, Thank you for choosing Hyatt Regency San Francisco. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.-Hyatt Regency San Francisco

10/10 優異

Adam

於 2024 年 4 月住了 1 晚
-Hyatt Regency San Francisco 於 2024年5月16日的回應
Dear Adam, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting the city. It was our pleasure accommodating you. We hope you will make Hyatt Regency San Francisco your home away from home whenever your travels bring you to our area.-Hyatt Regency San Francisco

10/10 優異

Ariella

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great staff, great and clean facilities, Walkable to many shops around the property. The bed and pillows aren’t the most comfy but overall a great stay.
於 2024 年 4 月住了 3 晚
Hyatt Regency San Francisco 於 2024年4月26日的回應
Dear Ariella, Thank you for sharing about your stay at Hyatt Regency San Francisco. We appreciate the flattering remarks and are glad you enjoyed everything about your visit. We love providing a seamless travel experience with our outstanding location, service, and amenities. We are grateful for all your feedback and look forward to your return!-Hyatt Regency San Francisco

8/10 不錯

Renee

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Awesome room! Very clean and comfortable. The bathroom is very spacious and had a large walk in shower. Has mini fridge, but no microwave. Bed and bedding very comfortable. Daily housekeeping. Loved the view of the bay, it wasn't a full on view though. Great location, few city blocks from pier 1 area. You could walk it if spry, otherwise an Uber will get you to the pier 39 area for about 12-15 dollars. Safe area. We did not feel unsafe at all or nervous. And the trolley is right outside!!! Recommend Ziggy's Burgers for awesome burgers and they are across the street from the hotel. However, check in was hard to find, not well marked. The walk to the room was so long! The floors are really super long, so those with a walking disability make sure they give you a room closer to the elevator. You cannot get a luggage cart, you have to have luggage service. So frustrating not to have a cart available. We had to schlep all our things down the LONG hall. DO NOT get the breakfast buffet! It was awful and was 36.00 a person. Very shameful for a Hyatt to put out this poor quality of food. I am still upset about that. I've had really good free Breakfast at numerous hotels, this was worse than a bad free breakfast. No pool or hot tub Overall, I recommend this hotel as the room itself was very nice!
於 2024 年 4 月住了 3 晚
Hyatt Regency San Francisco 於 2024年4月24日的回應
Dear Renee, Thank you for choosing Hyatt Regency San Francisco and for your nice rating. We are pleased to read that you loved our location was convenient for your needs combined with the spacious and relaxing accommodations with amazing views and thoughtful in-room amenities we provide. However, we are sorry for not meeting some of your expectations and that you did not thoroughly enjoy our breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We have also taken additional note of your comments regarding the trolley as we are always looking for ways to enhance our guest satisfaction. We hope to have another opportunity to welcome you back to our hotel.-Hyatt Regency San Francisco

6/10 一般

Umar

親子同遊
讚好:整潔度和住宿狀況
不滿:職員與服務
I DID NOT GET THE ROOM I BOOKED. IT WAS A CLUB ROOM WHEN I HAD BOOKED A DIFFERENT ROOM. RECEPTIONIST KEPT ON TRYING TO UP SELL ME A SUITE FOR MORE MONEY....
於 2024 年 4 月住了 2 晚
Hyatt Regency San Francisco 於 2024年4月24日的回應
Dear Umar, Thank you for your review. We sincerely apologize for the frustrations you encountered due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We are also sorry for the concern you had with one of our front desk associates. We will take appropriate action where necessary to serve you better in the future. We are grateful for your patience and hope you will stay with us again for a more gratifying experience. -Hyatt Regency San Francisco

8/10 不錯

Sonia

家人同遊
讚好:整潔度、職員與服務和住宿狀況
They have hidden fees
於 2024 年 4 月住了 1 晚
Hyatt Regency San Francisco 於 2024年4月23日的回應
Dear Sonia, Thank you for choosing Hyatt Regency San Francisco and for your kind rating. We are glad you enjoyed many aspects of your time and had a comfortable stay. However, we regret the disappointment you had with the extra cost associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. We understand your frustrations if these costs came as a surprise to you. We are grateful for your feedback and hope to see you again soon.-Hyatt Regency San Francisco

2/10 很差

Zakaria

家人同遊
不滿:整潔度
Room service did not come. I also called for room service to come and clean the room. I stayed there for two nights. I waited one hour for the belt to come help me with my luggage nobody came so I have to take my own luggage down. Valet is just insane will not be coming back
於 2024 年 4 月住了 2 晚
Hyatt Regency San Francisco 於 2024年4月23日的回應
Dear Zakaria, Thank you for choosing our hotel for your accommodation needs. We sincerely apologize for not meeting your expectations and for the inconvenience caused due to the oversight in responding to your request. We are reviewing these concerns with our associates to make sure we are promptly and appropriately replying to every guest. We have also taken additional note of your comments regarding the valet as we are always looking for ways to enhance our guest satisfaction. We are grateful for your patience and hope you will change your mind and give us another opportunity so we can provide you with a much-improved visit.-Hyatt Regency San Francisco

10/10 優異

Shaikh (Milpitas)

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfect location with great amenities. Walking distance from lot of transportation options and the famous Wharf.
於 2024 年 4 月住了 2 晚
Hyatt Regency San Francisco 於 2024年4月23日的回應
Dear Shaikh, Thank you for the outstanding review. We are glad to know that you loved our location was convenient to everything you wanted to do on this visit and the amenities. Thank you once more for choosing Hyatt Regency San Francisco, and we look forward to your next stay.-Hyatt Regency San Francisco

8/10 不錯

Bobette

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Hyatt Regency San Francisco 於 2024年4月23日的回應
Dear Bobette, Thank you for the wonderful rating for Hyatt Regency San Francisco! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.-Hyatt Regency San Francisco