露台/庭院

三藩市聯合廣場 JW 萬豪酒店的評價

4.5 out of 5
三藩市聯合廣場 JW 萬豪酒店
515 Mason Street, San Francisco, CA

評價

8.8

優異

10 分評分,優異;1003 則評價中有 606 則" "
8 分評分,不錯;1003 則評價中有 223 則" "
6 分評分,一般;1003 則評價中有 94 則" "
4 分評分,欠佳;1003 則評價中有 49 則" "
2 分評分,很差;1003 則評價中有 31 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

9.0/10 

住宿狀況

9.0/10 

環保程度

評價

8/10 不錯

Feiyang

伴侶同遊
讚好:整潔度、職員與服務和設施服務
於 2023 年 12 月住了 3 晚
Director of Rooms 於 2023年12月27日的回應
Dear Feiyang, We are delighted you enjoyed our simple elegance and modern style during your stay with us at JW Marriott San Francisco Union Square. Thank you for sharing your experience with other travelers. It was our pleasure accommodating you, and we look forward to seeing you on your next visit to the area. We wish you a delightful holiday season and a Happy New Year!Best Regards,Anthony LeDirector of Rooms

10/10 優異

Clark

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 9 月住了 2 晚
Anthony 於 2021年9月19日的回應
Thank you for your feedback! We hope to see you again soon.

10/10 優異

CHIEHJUI

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 8 月住了 9 晚
Front Office Manager 於 2021年9月3日的回應
Dear CHIEHJUI, thank you for the great review. We are delighted we could craft an enriching experience for you with all that we have to offer. It was our pleasure serving you at JW Marriott San Francisco Union Square, and we look forward to seeing you again soon. Best Regards, Anthony Le, Front Office Manager

10/10 優異

su-jung

家人同遊
讚好:整潔度、職員與服務和客房舒適度
於 2020 年 1 月住了 2 晚

8/10 不錯

Hsien jen

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 2 晚

8/10 不錯

HSIAO

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very close to Union Swuare
Hotel is good. Also the location is good. Will choose this hotel again for next trip
於 2019 年 8 月住了 1 晚

6/10 一般

Hsiao Yun

不滿:整潔度和客房舒適度
期待重新裝潢
飯店房間陳舊 但房間空間大 冷氣聲音有點大聲 整體感覺還不錯 期待重新裝潢
於 2017 年 6 月住了 2 晚

8/10 不錯

Wai-Fan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Matthew

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This property has a few decades under its belt, but it’s still fresh and interesting. Being originally designed by legendary architect John Portman, the original thoughtful details and space have been well maintained through renovations. The staff couldn’t be friendlier or more prompt to assist—they really make it a choice place to stay. I highly recommend staying at this hotel and hope to return very soon myself!
於 2024 年 4 月住了 4 晚
Scott 於 2024年5月2日的回應
Thank you for taking the time to leave us a review. We appreciate your business and feedback. We are glad to hear you enjoyed your stay with us!

10/10 優異

Pedro (doral)

讚好:整潔度、職員與服務和住宿狀況
Good
於 2024 年 4 月住了 3 晚
Director of Rooms 於 2024年4月30日的回應
Dear Pedro, Thank you for choosing JW Marriott San Francisco Union Square. We were pleased that we exceeded your expectations during your visit to San Francisco. We look forward to having another opportunity to provide you with an exceptional stay.Best Regards,Anthony LeDirector of Rooms

10/10 優異

Jennifer

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Room was great, corner room, clean and spacious. Staff was very friendly and attentive.
於 2024 年 4 月住了 2 晚
Scott 於 2024年4月27日的回應
Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us! We hope to see you again soon!

4/10 欠佳

Nathalia

家人同遊
讚好:整潔度和住宿狀況
不滿:職員與服務
The property sells rates with BREAKFAST INCLUDED and it was a decisive factor in my reservation. However I felt deceived and disappointed when o arrived and was told that in fact there is not breakfast included but a credit of 20$ per person to spend on breakfast. Note that 20$ credit in a place where a coffee is 10$, it’s not enough. It’s ok to offer a credit, once it’s clear that is only a credit. But the property sells as “breakfast included”. I was told that I would apply my “destination guest credit” of $10 per day on breakfast as well, but when I tried to use it the restaurant was not able to apply 30$ credit, and on checkout the receptionist mentioned the he would remove the difference o my invoice, but I just saw the amount was not removed on my credit card. The costumer service was kind trying to minimize the impacts, but the resolution was not applied. Take care: breakfast included rate to JW San Francisco doesn’t mean breakfast included, but a small credit.
於 2024 年 4 月住了 3 晚
Scott 於 2024年4月27日的回應
Thank you for taking the time to leave a review. We apologize for the inconvenience of the breakfast credits. I will forward this to the executive team for review to ensure this does not happen again. We hope to see you again in the future.

10/10 優異

Mohamed

讚好:設施服務
Attentive staff, excellent rooms. Restaurant could be better - but bar was good!
於 2024 年 4 月住了 3 晚
Scott 於 2024年4月15日的回應
Thank you for taking the time to write a review. We appreciate the feedback and your business. We are glad to hear you enjoyed your stay. We hope to see you again in the future!

6/10 一般

Dieter

多人同遊
讚好:整潔度、設施服務和住宿狀況
Most of the staff was professional and courteous. There was an instance during happy hour where my friend waited over 30 minutes to order a drink only for the bartender to never take the order. My other friend had to directly confront the bartender to ensure we all had our orders.
於 2024 年 4 月住了 2 晚
Scott 於 2024年4月8日的回應
Thank you for taking the time to leave a review. We are glad to hear that most of your stay was enjoyable. I do apologize for the issues with the bar. I will share the feedback with the food and beverage manager to use this as a training opportunity. We hope to see you next time you are in town!

10/10 優異

Donald

於 2024 年 3 月住了 2 晚
Jacob H., Front Office Manager 於 2024年4月21日的回應
Good morning, and thank you for your feedback! We were delighted to welcome you for this trip, and are glad that you had such an excellent experience while you were here. Please let us know if there is anything else that we can do to assist with this or future travels, and Bon Voyage until your next stay in San Francisco!

10/10 優異

Iman

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice rooms, good vibe in the lobby
於 2024 年 3 月住了 1 晚
Director of Rooms 於 2024年4月1日的回應
Dear Iman, Thank you for choosing us and leaving your warm remarks. We are delighted we could enrich your journey with our newly renovated and spacious rooms, featuring pillow top mattresses, soft down duvets, and modern amenities. We look forward to welcoming you back to JW Marriott San Francisco Union Square.Best Regards,Anthony LeDirector of Rooms

6/10 一般

Ozell

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
There weren’t any ice machines available. Also no mini fridge which was very inconvenient.
於 2024 年 3 月住了 2 晚
Scott 於 2024年3月30日的回應
Thank you for taking the time to leave us a review. I do apologize for the inconvenience of us not having ice machines on the floors. However, we do deliver it upon request 24 hours a day. We do have mini fridges available upon request as well. We hope to see you again in the future.

10/10 優異

Tito

家人同遊
讚好:設施服務
Convenient location. Valet parking is also nice to have. Very close to union square.
於 2024 年 3 月住了 1 晚
Scott 於 2024年3月26日的回應
Thank you for taking the time to leave a review. We are glad to hear that you enjoyed your stay with us. We hope to see you again soon!

10/10 優異

Sunil

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The facility is clean and very close to local attractions.
於 2023 年 12 月住了 2 晚
Scott 於 2024年3月25日的回應
Thank you for taking the time to write a review. We appreciate your business and feedback! We are glad to hear you enjoyed your stay. We loved having you hear. We hope to see you again in the future.

4/10 欠佳

Ujjwal

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
Scott 於 2024年2月28日的回應
Thank you for taking the time to leave a review. We are sorry to hear that your stay was not a good experience. We would like to hear about what went wrong. Please contact the hotel to tell us about your stay.

10/10 優異

Christian

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very peaceful and clean! Great for a quiet getaway when you want to relax w/ your wife or girlfriend. But never with both of them. Never. Don’t do it… The hotel is beautiful and the staff are all friendly and helpful!
於 2024 年 2 月住了 3 晚
Anthony 於 2024年2月19日的回應
Hello Christian, we are happy you enjoyed your stay with us! We hope you and your company can return soon. Have a great rest of your year!

8/10 不錯

Israel

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Gran ubicación para nosottos en plan turista. Lugeres de buenos desayunos cercanos. Caminando a chinatown y muchos lugares. Lo volveria a usar
於 2023 年 12 月住了 5 晚
Director of Rooms 於 2024年2月19日的回應
Dear Israel, Thank you for choosing JW Marriott San Francisco Union Square and for the kind review. We are glad you could discover all that our outstanding location has to offer, including AT&T Park, Chinatown, Fisherman's Wharf and Ghirardelli Square. We look forward to welcoming you again soon for another well-balanced visit crafted with a personal touch.Best Regards,Anthony LeDirector of Rooms

8/10 不錯

Robert (Houston)

於 2024 年 2 月住了 1 晚
Jake H., Front Office Manager 於 2024年3月20日的回應
Good morning, and thank you for staying with us at the JW Marriott! We are glad that you found your stay welcoming and enjoyable, and would certainly be happy to speak with you again if you have feedback on how we could have improved the experience for you. We hope we will have the opportunity to welcome you again for future stays in San Francisco, and wish you Bon Voyage until then!

8/10 不錯

Wendy

家人同遊
讚好:整潔度、職員與服務和設施服務
Property could benefit from upgrades. Not at par with other JW hotels.
於 2023 年 12 月住了 5 晚
Director of Rooms 於 2024年2月9日的回應
Dear Wendy, Thank you for being our guest at JW Marriott San Francisco Union Square and we appreciate your high rating. However, we are sorry that you felt our property needed updating. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. We hope you will give us an opportunity in the future.Best Regards,Anthony LeDirector of Rooms

8/10 不錯

Farhana

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Scott 於 2024年2月6日的回應
Thank you for taking the time to leave a review. We appreciate your business and the feedback! We hope to see you again soon!

10/10 優異

Violeta

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very beautiful and clean hotel! All staff members were extremely cordial to us during our stay!
於 2024 年 1 月住了 2 晚
Director of Rooms 於 2024年1月31日的回應
Dear Violeta, Thank you for being our guest at JW Marriott San Francisco Union Square. We love knowing you had an outstanding stay and that our associates left a great impression. Thank you also for the kind review, and we look forward to accommodating you again soon.Best Regards,Anthony LeDirector of Rooms

10/10 優異

Natalie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My husband and I enjoyed a delightful staycation at JW Marriott Union Square. The hotel's stunning ambiance perfectly complements the vibrant atmosphere of San Francisco. Its prime location allowed us easy access to Union Square within minutes. The staff's warmth and helpfulness made our experience truly memorable. From spacious rooms to top-notch amenities, our stay exceeded expectations. JW Marriott Union Square is a definite recommendation for anyone seeking a beautiful and luxurious stay in San Francisco.
於 2024 年 1 月住了 1 晚
Scott 於 2024年1月28日的回應
Thank you for taking the time to leave a review. We appreciate the feedback! We are glad to hear you enjoyed your stay with us. We hope to see you in the future!

10/10 優異

Christine (Lacey)

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My family had a 2 night stay. The hotel itself felt welcoming and comfortable. I would like to mention the front desk rep Antonio who went above and beyond getting us checked in, giving us great directions and very friendly.
於 2024 年 1 月住了 2 晚
Scott 於 2024年2月3日的回應
Thank you for taking the time to leave a review. We appreciate the feedback! We are glad to hear you enjoyed your stay with us! We hope to welcome you back in the future!

10/10 優異

MAUREEN Y

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 3 晚
Director of Rooms 於 2024年1月20日的回應
Dear Maureen, Thank you for sharing your feedback. We strive to ensure our guests depart feeling balanced and rejuvenated, and we are delighted that we could curate an enriching experience for you. Our exceptional downtown location, state-of-the-art amenities, and the serene ambiance of our sleekly modern guest rooms all contribute to making JW Marriott San Francisco Union Square a perfect place to relax. It was our pleasure to host your visit, and we look forward to welcoming you back soon.Best Regards, Anthony Le Director of Rooms

10/10 優異

Estefania

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 5 晚
Director of Rooms 於 2024年1月27日的回應
Dear Estefania, Thank you for the perfect rating. We are glad you had a wonderful time at JW Marriott San Francisco Union Square. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Best Regards,Anthony Le,Director of Rooms

2/10 很差

Song-Ying

於 2024 年 1 月住了 1 晚
Director of Rooms 於 2024年1月28日的回應
Dear M. Ying, Thank you for choosing us for your recent visit. We are genuinely sorry for not delivering the exceptional stay you deserve. Everything we do aims to cultivate a distinctive experience with inspired service, and we apologize that this was not your experience. We would like to regain your trust and hope you will give us another chance on your next visit to the San Francisco area.Best Regards,Anthony LeDirector of Rooms

10/10 優異

Roberto

於 2024 年 1 月住了 4 晚
Director of Rooms 於 2024年1月26日的回應
Dear Roberto, Thank you for your terrific rating of JW Marriott San Francisco Union Square. We are pleased your visit with us was excellent and look forward to welcoming you back soon.Best Regards,Anthony LeDirector of Rooms

10/10 優異

JUDITH

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellente localization, excellent service and personal very nice people
於 2023 年 12 月住了 5 晚
Director of Rooms 於 2024年1月9日的回應
Dear Judith, Thank you for the great review. We are delighted we could craft an enriching experience for you with our stellar downtown location, brilliant amenities, and exceptional service. It was our pleasure serving you at JW Marriott San Francisco Union Square, and we hope to see you again soon. Best Regards,Anthony LeDirector of Rooms

10/10 優異

Jaime

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 5 晚
Director of Rooms 於 2024年1月10日的回應
Dear Jaime, Thank you for the excellent rating. We are delighted we could craft an enriching experience for you with our stellar downtown location, brilliant amenities, and multi-million dollar room renovation. It was our pleasure serving you at JW Marriott San Francisco Union Square, and we look forward to your next visit.Best Regards,Anthony LeDirector of Rooms

10/10 優異

Wayne

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Director of Rooms 於 2024年1月5日的回應
Dear Wayne, Thank you for the great review. We are delighted we could craft an enriching experience for you with our stellar downtown location, brilliant amenities, and invigorating accommodations. It was our pleasure serving you at JW Marriott San Francisco Union Square, and we hope to see you again soon. Best Regards,Anthony LeDirector of Rooms

8/10 不錯

Matthew (San Antonio)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Close proximity to Union Square and other attractions. Great staff and property. Only complaint is the cost of parking.
於 2023 年 12 月住了 4 晚
Director of Rooms 於 2024年1月5日的回應
Dear Matthew, Thank you for being our guest at JW Marriott San Francisco Union Square and for your candid comments. We are delighted to know that you enjoyed our convenient location, attentive associates, and refreshing accommodations. However, we are sorry for the inconvenience you had with our parking charges. We will share your comments appropriately, and we hope you will revisit us in the future. Best Regards,Anthony LeDirector of Rooms

10/10 優異

Liudmyla

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The room is so clean.
於 2023 年 12 月住了 2 晚
Scott 於 2024年2月3日的回應
Thank you for taking the time to leave a review. We appreciate the feedback! We are glad to hear you enjoyed your stay with us! We hope to welcome you back in the future!

10/10 優異

Knut

於 2023 年 12 月住了 3 晚
Scott 於 2024年2月3日的回應
Thank you for taking the time to leave a review. We appreciate the feedback! We are glad to hear you enjoyed your stay with us! We hope to welcome you back in the future!

10/10 優異

Brenda

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great staff!!
The staff were beyond kind & so helpful! It was such a nice stay & great service! Thank you!
於 2023 年 12 月住了 3 晚
Anthony 於 2023年12月31日的回應
Thank you for your feedback! We hope to see you again soon.

10/10 優異

Nancy

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We loved our stay at the JW Marriott, hope to go back again someday soon !!! San Francisco is such an incredible destination, we loved it, stayed there and celebrated Christmas🎄.
於 2023 年 12 月住了 7 晚
Director of Rooms 於 2023年12月31日的回應
Dear Nancy, We are delighted you chose JW Marriott San Francisco Union Square for celebrating Christmas Eve. it brings us immense pleasure that our lively festive ambiance, enhanced by our Christmas decorations, enhanced your holiday experience. Our goal is to ensure that guests bid a joyful farewell to the year, welcoming the new one with hearts filled with delightful memories. We are all excited to have you join us once again and anticipate another rewarding and fulfilling journey together. We look forward to your next visit to San Francisco. Wishing you a delightful holiday season and a Happy New Year.Best Regards,Anthony LeDirector of Rooms

10/10 優異

Greg

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 7 晚
Anthony 於 2023年12月31日的回應
Thank you for your feedback! We hope to see you again soon.

10/10 優異

Lernora

於 2023 年 12 月住了 4 晚
Scott 於 2024年2月3日的回應
Thank you for taking the time to leave a review. We appreciate the feedback! We are glad to hear you enjoyed your stay with us! We hope to welcome you back in the future!

6/10 一般

Michael

伴侶同遊
讚好:整潔度和職員與服務
There were only two chairs in the room, a high one with a back and a high one with no back. Both were uncomfortable. You could not sit in them and read a book. And where am I supposed to sit to put on my shoes? Both chairs are too high. I could not find anything called "shampoo" in the bath room. "Body wash," yes, but no "shampoo." And, of course, food in the hotel was at eye-watering levels. $40 for breakfast, $6 for a cup of coffee. Two breakfast restaurants are only a block away. Go there. The HVAC sound was so intrusive that I turned it off. We reserved for two nights, but left after one because my wife became ill. The hotel nevertheless charged us for both nights, and put a $782.80 "reserve" on my credit card, even though the final charge (which I paid as I left) was only $537.09. The hotel also charged $29.06 for the first day's "destination charge" as soon as we checked in. The "free" Internet is free only if you join BonVoy for $14.99, I was told at the hotel. On-line advertising says that BoyVoy is free, so what is it? I get free internet at $89 a night hotels in Arkansas, so why do I have to pay in San Francisco? Finally, the $25 a night "destination fee." It can be applied against restaurant charges at the hotel, which forces you to eat there in order to recoup the fees. Why not jut add the "fee" to the room rate, rather than calling it something else?
於 2023 年 12 月住了 2 晚
Anthony 於 2023年12月31日的回應
Hello Michael, thank you so much for your feedback. I am sorry for falling short of your expectations and will be sharing your feedback to our leaders so that they can review their opportunities to improve. Once again, thank you for your feedback and we do hope to see you again soon.

6/10 一般

Carlos

親子同遊
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
Second time that I stayed here. Experience was not a satisfactory at the last time. This time a lot of hidden fees. Room service $ 20 to bring towels requested at the service desk. Destination fee $ 25 for 3 days = $ 75. Even if a pay in advanced I end up paying more plus the fee for expedia for $ 75. Security deposit for $ 150 per day for a total of $ 450 service desk personnel didn’t tell me about this charge or explained me about it just showed up in my credit card. Even if it will be refunded against hotel charges it will take time to apply the credit to my card. Not enough staff to take care of breakfast customers. Waitress and personal very good but management to blame for not having enough personnel to support customers.
Director of Rooms 於 2023年12月31日的回應
"Dear Carlos, Thank you for returning to stay with us once again. We regret your disappointment with some of the extra costs associated with your visit, and we are very sorry our team did not provide you with a clear explanation of these charges. While we strive to make all fees transparent during the booking process, your feedback highlights the importance of continuously improving our communication. We would also like to share that our system automatically releases this hold the moment you check out; however, the authorization of the funds depends on your banking institution. This can take up to two to three weeks. We appreciate your patience and hope you will give us another chance to show you our devotion to providing inspired and tailored hospitality. Best Regards,Anthony Le,Director of Rooms

10/10 優異

Cynthia

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Checking in was easy. Our room was available when we arrived (prior to check in time). Great location. Friendly staff. We stay here every winter to enjoy Union Square at Christmas
於 2023 年 12 月住了 1 晚
Anthony 於 2023年12月31日的回應
Thank you for your feedback! We hope to see you again soon.

10/10 優異

Binochan

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 3 晚
Anthony 於 2023年12月25日的回應
Thank you for providing feedback! We hope to see you again soon.

10/10 優異

Kelli (Palm Desert)

於 2023 年 12 月住了 2 晚
Director of Rooms 於 2024年1月13日的回應
Dear Kelli, Thank you for sharing about your stay at JW Marriott San Francisco Union Square. We appreciate your five-star rating and are glad you enjoyed your time with us. Nestled in the thriving neighborhood of Union Square, we provide our guests with access to all the exciting attractions of San Francisco. We aim for our guests to leave well-balanced and replenished, and we are pleased that you enjoyed everything we have to offer for a perfect holiday. We look forward to welcoming you again soon.Best Regards,Anthony LeDirector of Rooms

10/10 優異

Christopher

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Anthony 於 2023年12月25日的回應
Thank you for providing feedback! We hope to see you again soon.

6/10 一般

Michael

於 2023 年 12 月住了 2 晚
Director of Rooms 於 2023年12月13日的回應
Dear Michael, Thank you for being our guest and sharing your experience. While we hope your overall visit was pleasant, we are disappointed that some aspects of your stay did not meet your expectations. We never want a guest to leave us unhappy, and we encourage you to give us a chance to provide you with a more outstanding stay the next time your travels bring you this way.Best Regards,Anthony LeDirector of Rooms

10/10 優異

Ezra

於 2023 年 12 月住了 2 晚
Anthony 於 2023年12月31日的回應
Thank you for your feedback! We hope to see you again soon.