Niceforo Alarcon Front Office Supervisor 於 2022年4月7日的回應
Dear Guest,
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and keep improving to meet your expectations.
10/10 優異
Zhiyun
2019年8月5日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Zhiyun
於 2019 年 8 月住了 1 晚
Alma 於 2019年8月18日的回應
We are happy to know that you enjoyed your stay! - See you soon
Alma Thomas
Assistant General Manager
8/10 不錯
真實旅客
2018年9月17日
讚好:住宿狀況和客房舒適度
房間舒服, 但清潔人員的整理隨便不專業
真實旅客
於 2018 年 9 月住了 3 晚
4/10 欠佳
Sleeps
家人同遊, 商務旅客, 多人同遊
2024年4月29日
不滿:職員與服務
Breakfast could be better, no water or drinks out available to grab, was told you must ask for juices. Over all dingy feel as if I was in a 1980s hotel
Sleeps
於 2024 年 4 月住了 1 晚
4/10 欠佳
Douglas
家人同遊
2024年4月28日
不滿:職員與服務和住宿狀況
Staff not at the desk. Carpets were torn and patched sometimes. Killed 2 cockroaches. Facility had a large parking lot but had to pay for $13 for parking there. The bathroom was very clean and everything looked clean. Not sure why the cockroaches. Just a very worn facility.
Douglas
於 2024 年 4 月住了 1 晚
10/10 優異
eric
家人同遊
2024年4月12日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Safe, comfortable and friendly staff.
eric
於 2024 年 4 月住了 3 晚
Nice Alarcon Front Office Supervisor 於 2024年4月18日的回應
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
10/10 優異
Tracey (San Francisco)
2024年4月9日
Tracey
於 2024 年 4 月住了 1 晚
10/10 優異
Tracey (San Francisco)
2024年4月8日
Tracey
於 2024 年 4 月住了 2 晚
10/10 優異
Tracey (San Francisco)
家人同遊
2024年4月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I like Larkspur landing because it is convenient for me to get to work and there are amenities that I like to have when I travel for work.
Tracey
於 2024 年 4 月住了 2 晚
Nice Alarcon Front Office Supervisor 於 2024年4月18日的回應
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
10/10 優異
Tracey (San Francisco)
家人同遊
2024年3月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Its a nice setting easy to access.
Tracey
於 2024 年 3 月住了 1 晚
Nice Alarcon Front Office Supervisor 於 2024年3月28日的回應
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations
8/10 不錯
John (San Diego)
2024年3月20日
Clean, spacious room with kitchen in it.
Free parking and ok free breakfast spread.
John
於 2024 年 3 月住了 1 晚
Nice Alarcon Front Office Supervisor 於 2024年3月28日的回應
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
6/10 一般
Winnie
2024年3月17日
不滿:職員與服務、設施服務和住宿狀況
I use to love this place
Ten years ago. When I went back again yesterday it wasn’t pleasant. Kinda smelly. Garbage was full the whole time
By elevator
Winnie
於 2024 年 3 月住了 1 晚
Nice Alarcon Front Office Supervisor 於 2024年3月28日的回應
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience. Your comments have been shared with the appropriate departments so that they may be addressed
10/10 優異
Anthony
2024年2月29日
讚好:整潔度、職員與服務和住宿狀況
Cozy comfortable, full kitchens, and reasonably priced in south San Fran. Safe area. I enjoyed staying here and it will not be my first location to check as I travel for work and the full studio or 1 bed suite is perfect and reasonable
Anthony
於 2024 年 2 月住了 2 晚
Nice Alarcon Front Office Supervisor 於 2024年3月28日的回應
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
10/10 優異
irenda
2024年2月22日
讚好:整潔度、職員與服務和住宿狀況
Great customer service
irenda
於 2024 年 2 月住了 1 晚
Nice Alarcon Front Office Supervisor 於 2024年3月28日的回應
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
8/10 不錯
Kiani
2024年2月5日
讚好:整潔度
Kiani
於 2024 年 2 月住了 1 晚
Marlon Smith-GM 於 2024年2月14日的回應
Thank you for taking the time to provide us with Feedback on your stay.
2/10 很差
Yun
2024年2月1日
不滿:整潔度、職員與服務、設施服務和住宿狀況
There is no one at the front desk constantly. I had to call the number for the staff to come out from the back when I was checking in. Even during the day, the front desk is always empty.
Room is dirty, and amenities are old, I also found stains on my bedsheet.
Yun
於 2024 年 1 月住了 1 晚
Marlon Smith-GM 於 2024年2月14日的回應
Yun, I am terribly sorry that we did not meet your expectations during your stay. I do Thank you for this feedback as I will be using this for training purposes Thank you again
8/10 不錯
Dana
2024年1月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Dana
於 2024 年 1 月住了 4 晚
Marlon Smith-GM 於 2024年2月14日的回應
Thank you for the kind words!!
8/10 不錯
Alex
2024年1月24日
讚好:整潔度、職員與服務和住宿狀況
Alex
於 2024 年 1 月住了 1 晚
10/10 優異
Shirleye
2024年1月21日
讚好:設施服務
Shirleye
於 2024 年 1 月住了 2 晚
Marlon Smith-GM 於 2024年2月15日的回應
Thank you Shirley, Have a great day!!
8/10 不錯
Ilse
2024年1月15日
讚好:住宿狀況
Ilse
於 2024 年 1 月住了 7 晚
10/10 優異
Raymond
2024年1月13日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Raymond
於 2024 年 1 月住了 1 晚
Marlon Smith-GM 於 2024年2月15日的回應
Can't wait to have you back as our guest!!
8/10 不錯
Clara
2024年1月13日
讚好:設施服務
Clara
於 2024 年 1 月住了 2 晚
8/10 不錯
Paul
商務旅客
2024年1月7日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Breakfast Issues Ruined Our Stay!
Great hotel, but we were told weekend breakfast was served until 10, but it was over before 9:15 when we came down to eat. Front Desk cited low occupancy. Not Pleased!
Paul
於 2024 年 1 月住了 1 晚
Marlon Smith-GM 於 2024年2月15日的回應
Paul, Thank you for bringing this to our attention, I will be speaking with the appropriate managers to solve this issue moving forward.
8/10 不錯
Tracy
伴侶同遊
2024年1月7日
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
When we got there at about 2 pm , no front desk person to take care of guests! We had to wait at lobby for more than an hour! Other than that it’s good hotel.
Tracy
於 2023 年 12 月住了 1 晚
10/10 優異
Jose
2024年1月6日
Jose
於 2024 年 1 月住了 1 晚
Marlon Smith-GM 於 2024年2月15日的回應
Thank you for the kind words!
10/10 優異
Diane
伴侶同遊
2023年12月31日
讚好:職員與服務
We were visiting family in the city. Hotel was relatively close, had onsite parking without charging too much, clean rooms, breakfast, and easy access to CA 101. We also could walk around the bay--not too far.
Diane
於 2023 年 12 月住了 6 晚
Marlon Smith-GM 於 2024年2月15日的回應
We are so happy that we able to meet your expectations during your stay!!
10/10 優異
Marsha
2023年12月17日
Marsha
於 2023 年 10 月住了 1 晚
Niceforo Alarcon Front Office Supervisor 於 2023年12月20日的回應
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations
10/10 優異
grace ann
2023年12月13日
讚好:整潔度、職員與服務和住宿狀況
grace ann
於 2023 年 12 月住了 2 晚
Niceforo Alarcon Front Office Supervisor 於 2023年12月20日的回應
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations
10/10 優異
Masahiko
2023年12月12日
Masahiko
於 2023 年 12 月住了 2 晚
Niceforo Alarcon Front Office Supervisor 於 2023年12月20日的回應
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations
10/10 優異
Lucky
親子同遊
2023年12月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff there is wonderful and very friendly my family and I had a wonderful visit
Lucky
於 2023 年 12 月住了 2 晚
Niceforo Alarcon Front Office Supervisor 於 2023年12月20日的回應
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations
10/10 優異
Nonika
商務旅客
2023年12月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay. Very happy with the room, which unexpectedly included a kitchen with full refrigerator and cooktop. The provided breakfast was just ok. This was ok because i was able to cook my own food in my room. Overall, very clean and a great value.
Nonika
於 2023 年 12 月住了 9 晚
Niceforo Alarcon Front Office Supervisor 於 2023年12月20日的回應
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations
10/10 優異
Guillermo
商務旅客
2023年12月5日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
wonderful stay at larkspur landing
I liked the kitchen and and cleanliness, it was nice size may try half moon bay suite next time I stay here. Wonderfull time breakfast was good as well
Guillermo
於 2023 年 12 月住了 1 晚
Nice Alarcon Front Office Supervisor 於 2023年12月7日的回應
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
6/10 一般
Randal
2023年12月4日
讚好:職員與服務
Randal
於 2023 年 11 月住了 4 晚
Nice Alarcon Front Office Supervisor 於 2023年12月7日的回應
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience. Your comments have been shared with the appropriate departments so that they may be addressed.
8/10 不錯
Shirleye
2023年12月1日
讚好:整潔度、職員與服務和住宿狀況
Shirleye
於 2023 年 11 月住了 1 晚
Nice Alarcon Front Office Supervisor 於 2023年12月7日的回應
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
8/10 不錯
manuel
2023年12月1日
讚好:設施服務和住宿狀況
They should put more attention to cleanliness sadly but i have to say it for the good, when I Arrivied to my room there was women's hair in the shower. I talked to the receptionist he was very kind he offered me a new room. I said no just a little more attetion on that.
manuel
於 2023 年 11 月住了 3 晚
Nice Alarcon Front Office Supervisor 於 2023年12月7日的回應
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations
10/10 優異
Francisco
伴侶同遊
2023年11月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice place
Francisco
於 2023 年 11 月住了 1 晚
Nice Alarcon Front Office Supervisor 於 2023年12月7日的回應
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
10/10 優異
Nestor
2023年11月29日
讚好:整潔度、職員與服務和住宿狀況
Confortable
Nestor
於 2023 年 11 月住了 3 晚
Nice Alarcon Front Office Supervisor 於 2023年12月7日的回應
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
6/10 一般
Jeannie
家人同遊, 商務旅客
2023年11月28日
讚好:整潔度、職員與服務和設施服務
The room was nice and quiet. The bed mattress needs replace you could feel the springs and here the squeaking.
Jeannie
於 2023 年 11 月住了 1 晚
Nice Alarcon Front Office Supervisor 於 2023年12月7日的回應
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience. Your comments have been shared with the appropriate departments so that they may be addressed.
10/10 優異
Zachary
伴侶同遊
2023年11月26日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay near SFO.
Zachary
於 2023 年 11 月住了 1 晚
Nice Alarcon Front Office Supervisor 於 2023年12月7日的回應
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
8/10 不錯
Jude
伴侶同遊
2023年11月26日
讚好:職員與服務
不滿:住宿狀況
Smells like cigarettes
Jude
於 2023 年 11 月住了 1 晚
Nice Alarcon Front Office Supervisor 於 2023年12月7日的回應
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
10/10 優異
Josefina S
伴侶同遊, 寵物同遊
2023年11月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly staff , the location. I find the pet fee a little pricey though compared to other hotels.
Josefina S
於 2023 年 11 月住了 1 晚
Nice Alarcon Front Office Supervisor 於 2023年12月7日的回應
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
10/10 優異
julia
家人同遊
2023年11月23日
讚好:整潔度、設施服務和住宿狀況
We had a very nice stay. When we checked in, staff wasn’t so friendly or helpful. But rooms were nice. And the parking fee, ridiculous.
julia
於 2023 年 11 月住了 1 晚
Nice Alarcon Front Office Supervisor 於 2023年12月7日的回應
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
2/10 很差
Hassan
商務旅客
2023年11月20日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
It was smelly dirty. The furniture looked old with rips in them. Amazingly bad
Hassan
於 2023 年 11 月住了 4 晚
Nice Alarcon Front Office Supervisor 於 2023年12月7日的回應
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience. Your comments have been shared with the appropriate departments so that they may be addressed.
4/10 欠佳
Jesse
2023年11月15日
不滿:整潔度、住宿狀況和客房舒適度
Jesse
於 2023 年 11 月住了 1 晚
Nice Alarcon Front Office Supervisor 於 2023年12月7日的回應
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience. Your comments have been shared with the appropriate departments so that they may be addressed.
6/10 一般
Mara
2023年11月13日
讚好:職員與服務
Mara
於 2023 年 11 月住了 1 晚
Nice Alarcon Front Office Supervisor 於 2023年12月7日的回應
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience. Your comments have been shared with the appropriate departments so that they may be addressed.
6/10 一般
Robert
2023年11月11日
Robert
於 2023 年 11 月住了 1 晚
Nice Alarcon Front Office Supervisor 於 2023年12月7日的回應
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience. Your comments have been shared with the appropriate departments so that they may be addressed.
2/10 很差
TULUS
2023年11月9日
TULUS
於 2023 年 11 月住了 3 晚
Nice Alarcon Front Office Supervisor 於 2023年12月7日的回應
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience. Your comments have been shared with the appropriate departments so that they may be addressed.
2/10 很差
Patricia
2023年11月7日
讚好:整潔度
不滿:住宿狀況
Breakfast was missing items such as pastries. They accordion door for the closet wouldn’t open because the night stand was blocking it. Even when I moved the night stand I could barely get the door open to hang up a few pieces of clothing. Also, the tv was literally two feet from the side of the bed perpendicular to the bed.
Patricia
於 2023 年 11 月住了 1 晚
Nice Alarcon Front Office Supervisor 於 2023年12月7日的回應
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience. Your comments have been shared with the appropriate departments so that they may be addressed.
6/10 一般
Anthony
2023年10月30日
讚好:整潔度和客房舒適度
Room key failed on coming staff not very friendly
Anthony
於 2023 年 10 月住了 1 晚
Niceforo Alarcon Front Office Supervisor 於 2023年11月6日的回應
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience. Your comments have been shared with the appropriate departments so that they may be addressed.
10/10 優異
Manuel
2023年10月30日
讚好:整潔度、職員與服務和住宿狀況
Nice place
Manuel
於 2023 年 10 月住了 1 晚
Niceforo Alarcon Front Office Supervisor 於 2023年11月6日的回應
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.