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宮殿酒店 - 三藩市奢華系列酒店的評價

5 out of 5
宮殿酒店 - 三藩市奢華系列酒店
2 New Montgomery St, San Francisco, CA

評價

9.0

卓越

10 分評分，優異；1003 則評價中有 677 則" "
8 分評分，不錯；1003 則評價中有 179 則" "
6 分評分，一般；1003 則評價中有 79 則" "
4 分評分，欠佳；1003 則評價中有 36 則" "
2 分評分，很差；1003 則評價中有 32 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

8.8/10 

設施服務

9.2/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Yoyo

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I like the service and the quality of this hotel when I need something they always gave me something right away and then the hotel is very less free and I could take a lot of pictures and look so pretty! The room in the hotel is pretty clean and I think you can do it better well if the carpet not black
於 2024 年 2 月住了 1 晚

6/10 一般

Ming

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Breakfast is good.
於 2023 年 10 月住了 2 晚

10/10 優異

yi

於 2022 年 4 月住了 1 晚

6/10 一般

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Parking is super expensive. WiFi is slow, basically use my data all the time.
於 2020 年 1 月住了 1 晚
Director of Sales and Marketing 於 2020年1月4日的回應
Dear Guest, thank you for staying with us. We regret your disappointment with our parking charges and that you were unhappy with our internet service. We value your feedback and hope you will choose us again on your next visit to our area. Sincerely, Aimee King, Director of Sales and Marketing

8/10 不錯

Lina

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
位置適中，內部豪華古典精緻，美倫美奐，堪稱ㄧ流之飯店！
飯店位於舊金市區中心，交通便捷，內部裝璜古典豪華精緻，服務人員親切，房間內部尚稱寬敞，只是衛浴設備稍嫌老舊，操作不易，需由飯店人員現場式範，稍嫌不便！
於 2019 年 9 月住了 1 晚

10/10 優異

Nancy

讚好：整潔度、職員與服務和住宿狀況

10/10 優異

Lorraine

讚好：整潔度、職員與服務、設施服務和住宿狀況
This property is absolutely beautiful with a lot of history! The rooms are very clean and spacious with comfortable beds! It’s centrally located within walking distance to restaurants and shopping! The staff are friendly and professional and always there to help with your every need! There are several restaurants on property if choose not eat off property. Love love this hotel!
於 2024 年 4 月住了 2 晚

10/10 優異

Lana

讚好：住宿狀況
The property is beautiful, and all staff are friendly and helpful. Will definitely stay here again.
於 2024 年 4 月住了 2 晚

10/10 優異

patricia

讚好：整潔度、職員與服務、設施服務和住宿狀況
I've enjoyed another excellent stay at the Palace. Rooms are very comfortable, the pool is great, and staff are wonderful.
於 2024 年 4 月住了 4 晚

6/10 一般

Claire

於 2024 年 3 月住了 4 晚

8/10 不錯

sachie

讚好：職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚

10/10 優異

Brenda

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was quiet, and clean. We as a family felt safe. The employees were all very helpful. The parking was very convenient and our cars were secure
於 2024 年 4 月住了 1 晚

10/10 優異

danee m

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Literally the best hotel I’ve ever stayed at! It’s super clean, nice, classy, and the staff was so sweet! I wish our stay had been longer! I can’t wait to go back!
於 2024 年 4 月住了 1 晚

10/10 優異

Reina

讚好：整潔度和住宿狀況
The staff was extremely friendly and very accommodating. My husband and I took my son and his two friends see a concert. The front desk was helpful with locating a restaurant near the venue For my husband and I to have dinner while the kids were at the concert.
於 2024 年 4 月住了 2 晚

10/10 優異

Adrienne

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful historic hotel, great service.
於 2024 年 4 月住了 1 晚

8/10 不錯

masha (boca raton)

讚好：整潔度和住宿狀況
The hotel is OK understaffed in terms of management The hotel is understaffed Management and security take a very long time to respond, they have rowdy guests, Drunken parties at all hours of the night, and no control...
於 2024 年 4 月住了 3 晚

10/10 優異

kulwant

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful rooms very comfortable
於 2024 年 4 月住了 1 晚

10/10 優異

Tina

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel with lots of amazing architecture. Rooms are elegant and comfortable, really nice bed. Lovely stay all around.
於 2024 年 4 月住了 1 晚

8/10 不錯

Nydia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved this hotel:)
於 2024 年 3 月住了 1 晚

10/10 優異

Abhijeet

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

8/10 不錯

Sue (Oakland)

商務旅客
讚好：整潔度、設施服務和住宿狀況
Very comfortable
於 2024 年 3 月住了 2 晚

10/10 優異

Kenneth

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel.
於 2024 年 4 月住了 1 晚

10/10 優異

ARTIKA

於 2024 年 3 月住了 4 晚

8/10 不錯

Nicole

家人同遊
讚好：住宿狀況
The room had an odd smell to it
於 2024 年 3 月住了 1 晚

10/10 優異

Jason

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good value and location in the heart of SF
於 2024 年 3 月住了 2 晚

10/10 優異

Amber

讚好：整潔度、職員與服務和住宿狀況
Very accommodating and friendly staff, rooms were clean and comfortable beds!
於 2024 年 3 月住了 1 晚

10/10 優異

Kimberley

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Many aspects of the property are exceptional - such as the dining spaces, the room, cleaning, and front desk help. My only feedback is regarding coffee and WIFI. Coffee makers provided in each room. You can hide them away in the cabinets but please provide them in room. The person working the cafe downstairs (not open until 6am) is unfriendly and I was not aware of the free coffee for guests until I checked out. Also I don't think you should nickle and dime customers on the WIFI at such a nice establishment.
於 2024 年 3 月住了 3 晚

10/10 優異

Ryan

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Just a great stay all around. From facility to staff it’s my new go to SF hotel moving forward.
於 2024 年 3 月住了 2 晚

10/10 優異

jessica

於 2024 年 3 月住了 1 晚

10/10 優異

Ramesh

讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall room was nice and staff was helpful. When it got busy for breakfast, staff tried to mange the busi-nesss but it overall not handled well. Overall experience was positive.
於 2024 年 3 月住了 1 晚

10/10 優異

LeSonia

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is a beautiful luxery property :)
於 2024 年 2 月住了 2 晚

10/10 優異

Maria

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

2/10 很差

Sean

讚好：整潔度、職員與服務、設施服務和住宿狀況
The police harassed and assaulted me and kicked me oit of a paid room. Refund needed.
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月20日的回應
Thank you for your feedback. The safety of our guests and associates is a major priority for us. When a guests conduct interferes with our other guest's enjoyment, we will take action as we did in this case to rectify the situation. Regardless of how one books our hotel a standard of conduct is expected from each of our guest. A refund will not be issued in this case.

10/10 優異

Deborah

家人同遊
讚好：整潔度和職員與服務
Everything was lovely we were just disappointed that the hot tub wasn't working during our stay.
於 2024 年 3 月住了 7 晚

10/10 優異

Edwin

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
One of the staff members showed us the mezzanine where Garden Court is overlooking. Beautiful place and great staff.
於 2024 年 3 月住了 1 晚

10/10 優異

Sergio

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel with amazing amenities and very friendly staff.
於 2024 年 3 月住了 2 晚

6/10 一般

RODESSA DELROSARIO

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
The hotel itself is gorgeous. Room was smaller than expected and a little outdated. The receptionist that assisted us was nice. Things I didnt like during my stay: (1) VALET PARKING - Crowded & not organized as expected (2) SPA’s not working (3) Water pool was cold
於 2024 年 3 月住了 1 晚

6/10 一般

Rajessah

家人同遊
Pool was too cold and the jacuzzi wasn’t working. If the amenities are not working, it would have been nice that we were informed so we could have stayed somewhere else.
於 2024 年 3 月住了 1 晚

10/10 優異

Remia (Carlsbad)

於 2024 年 3 月住了 1 晚

10/10 優異

Toni (La Crescenta)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful property and wonderful stay.
於 2024 年 3 月住了 2 晚

6/10 一般

Jeremy

商務旅客
讚好：整潔度和職員與服務
Given the ratings, I was disappointed. The room was dark and charmless. The hotel was large and had a conference going on so the common areas were closed for private groups and crowded.
於 2024 年 3 月住了 1 晚

8/10 不錯

Phillip

於 2024 年 2 月住了 3 晚

10/10 優異

Xiaoxue

讚好：整潔度
於 2024 年 3 月住了 1 晚

10/10 優異

Shuhei

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very courteous and customer oriented check in response.
於 2024 年 3 月住了 2 晚

10/10 優異

Kathleen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is beautiful love the bar (The Pied Piper) and room service was fast and delicious
於 2024 年 2 月住了 1 晚

10/10 優異

David

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved the hotel. Area around hotel sketchy. I understand the problems but too many mental health and drug issues visible on Market and surrounding area. Hotel staff was uniformly terrific.
於 2024 年 2 月住了 3 晚

8/10 不錯

Albert Fook gay

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Good atmosphere
於 2024 年 2 月住了 2 晚

8/10 不錯

Paul

讚好：整潔度和住宿狀況
PROS: Beautiful room and building overall. Very clean. Very luxe. comfy bed and pillows. lovely marble-appointed bathroom. Great rainfall shower. Excellent location for downtown. CON: The only con was the quite audible sound coming into the room from the hallways. Might have something to do with the thin hall carpeting and 1.5" gap under the door.
於 2024 年 2 月住了 1 晚

10/10 優異

Rosamaria

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
absolutely stunning property, attentive staff. Perfect location!
於 2024 年 2 月住了 3 晚

10/10 優異

William

Great hotel with history! The Garden Court is stunning and breakfast there was not only a feast for the palate, but also the eye. What beautiful place! Staff is very friendly.
於 2024 年 2 月住了 2 晚