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三藩市聯合廣場萬豪酒店的評價

4 out of 5
三藩市聯合廣場萬豪酒店
480 Sutter Street, San Francisco, CA

評價

8.8

優異

10 分評分，優異；1002 則評價中有 603 則" "
8 分評分，不錯；1002 則評價中有 253 則" "
6 分評分，一般；1002 則評價中有 73 則" "
4 分評分，欠佳；1002 則評價中有 30 則" "
2 分評分，很差；1002 則評價中有 43 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

9.0/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Kenny

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Jeffrey B. Colon 於 2024年2月13日的回應
Dear Kenny,Thank you for taking the time out of your day to give us your feedback on your past stay. We thank you for the feedback provided and we hope that you had a pleasant and wonderful stay. We hope that if your travels bring you back to the San Francisco area, we have the honor of hosting you once more. Best Regards,Jeffrey B. ColonRooms Operations ManagerSF Marriott Union Square415-398-8900

8/10 不錯

Sin Mui Selina

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 3 晚
Nathan W 於 2023年2月12日的回應
Thank you for sharing your feedback. Please let us know if there is anything we could have done better.

10/10 優異

Mei Chin

於 2022 年 12 月住了 1 晚
Marvin V. Front Office Manager 於 2023年1月2日的回應
Thank you for the feedback.

6/10 一般

Zhiheng

於 2021 年 11 月住了 4 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The location is very good.
於 2018 年 7 月住了 3 晚

4/10 欠佳

Jonathan

伴侶同遊, 商務旅客
不滿：職員與服務
The front desk service was poor. They over charged both us as well as a colleague. They were reluctant to change anything. Very poor
於 2024 年 4 月住了 7 晚
Ally 於 2024年5月23日的回應
Thank you for giving us this feedback. I apologize for the issues you experienced during your stay. I have shared your feedback with the Leadership Team to ensure we have better front desk experiences. We apologize for not meeting expectations. Thank you for choosing to stay with us during your trip to San Francisco! We look forward to hosting you again when travels bring you back this way! Safe Travels and have a great day!

10/10 優異

Kirsten

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean and convenient. Very quiet through the night.
於 2024 年 4 月住了 1 晚
Ally 於 2024年5月23日的回應
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!

10/10 優異

Kathleen

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Ally 於 2024年5月19日的回應
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!

6/10 一般

bianca

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The experience was okay. They have an extra "destination fee" ($35 per day) which would have been nice to be informed in advanced. You can use the "credit" but you only have 5 options and they aren't that great. For example you can get 2 tickets for one way cable cart ride. It was less expensive to just buy it directly from the cable cart station for $8. Another disappointing item was I was unable to connect to the wifi so I had to use my own internet.
於 2024 年 5 月住了 4 晚
Ally 於 2024年5月19日的回應
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!

10/10 優異

Stephen

家人同遊
讚好：設施服務
Cleanliness
於 2024 年 5 月住了 4 晚
Ally 於 2024年5月14日的回應
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!

6/10 一般

Megan (Santa Rosa)

讚好：整潔度和設施服務
They tack an extra $30 per day to your bill, tell you you can use it in the restaurant. We went to breakfast the last day of a two night stay. The breakfast buffet was $35 dollars, I thought I’d get $60 off. But he told me you “can’t carry it over”! You have to use the $30 each day! Such nonsense. Garage guy was rude. Desk people were nice. Union square area doesn’t have good walkable restaurants, we had to Uber everywhere. Also beware- there are 4 Marriott hotels by union square. I was meeting my sisters there who said to book at union square Marriott. Turns out we were in two different hotels two blocks from each other. One is Marriott, the other JW Marriott. Inconvenient, but they wouldn’t let us move around. It’s weird. Otherwise an average Marriott.
於 2024 年 5 月住了 2 晚
Ally 於 2024年5月14日的回應
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!

10/10 優異

Marion

讚好：職員與服務和住宿狀況
N/a
於 2024 年 4 月住了 1 晚
Ally 於 2024年4月26日的回應
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!

8/10 不錯

Katharine

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Ally 於 2024年4月26日的回應
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!

10/10 優異

evangelia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent hotel
於 2024 年 2 月住了 8 晚
jeff 於 2024年4月23日的回應
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!

10/10 優異

Antonio

讚好：整潔度、職員與服務和住宿狀況
Excellent
於 2024 年 4 月住了 2 晚
Ally 於 2024年4月20日的回應
Thank you so much for staying with us. We look forward to hosting you again soon.

10/10 優異

John

商務旅客
讚好：整潔度、職員與服務和住宿狀況
The staff on this property was amazing… Check in and in the restaurant, people were exceptionally friendly. Also, the rooms are very quiet and clean.
於 2024 年 4 月住了 5 晚
Ally 於 2024年4月17日的回應
Dear John,Thank you so much for taking the time to share your feedback with us! We greatly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. It was our pleasure to host you, and we're delighted that you had a pleasant experience. We strive to provide exceptional service and a comfortable atmosphere for all our guests, and it's always rewarding to hear that we've succeeded in doing so. Your positive review serves as a great motivation for our team to continue delivering memorable experiences to all who walk through our doors. We hope to have the opportunity to welcome you back again soon for another wonderful stay. Please don't hesitate to reach out if there's anything we can assist you with in the future.

10/10 優異

RICARDO

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
El servicio y atención sin excelentes
於 2024 年 3 月住了 2 晚
Ally 於 2024年4月17日的回應
Thank you so much for staying with us. We look forward to hosting you again soon.

8/10 不錯

Foon

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
As selected per above.
於 2024 年 4 月住了 2 晚
Ally 於 2024年4月20日的回應
Thank you so much for staying with us. We look forward to hosting you again soon.

10/10 優異

Aarthi

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The service from the staff was excellent.
於 2024 年 4 月住了 7 晚
Ally 於 2024年4月17日的回應
Thank you so much for staying with us. We look forward to hosting you again soon.

8/10 不錯

Ricardo

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Hayley (I think that was her name) did an outstanding job doing my check in… went beyond my expectations
於 2024 年 4 月住了 2 晚
Ally 於 2024年4月17日的回應
Thank you so much for staying with us. We look forward to hosting you again soon.

10/10 優異

pedro

讚好：整潔度、職員與服務和住宿狀況
Amazing staff especially the Filipino staff at the door .Always smiling and happy.
於 2024 年 4 月住了 2 晚
Ally Conrardy 於 2024年4月10日的回應
Dear Pedro, Thank you so much for taking the time to share your feedback with us! We greatly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. It was our pleasure to host you, and we're delighted that you had a pleasant experience.We strive to provide exceptional service and a comfortable atmosphere for all our guests, and it's always rewarding to hear that we've succeeded in doing so. Your positive review serves as a great motivation for our team to continue delivering memorable experiences to all who walk through our doors.We hope to have the opportunity to welcome you back again soon for another wonderful stay. Please don't hesitate to reach out if there's anything we can assist you with in the future.

10/10 優異

Winnie

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The hotel room was very clean and well maintained.
於 2024 年 4 月住了 3 晚
Ally Conrardy 於 2024年4月10日的回應
Dear Winnie, Thank you so much for taking the time to share your feedback with us! We greatly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. It was our pleasure to host you, and we're delighted that you had a pleasant experience.We strive to provide exceptional service and a comfortable atmosphere for all our guests, and it's always rewarding to hear that we've succeeded in doing so. Your positive review serves as a great motivation for our team to continue delivering memorable experiences to all who walk through our doors.We hope to have the opportunity to welcome you back again soon for another wonderful stay. Please don't hesitate to reach out if there's anything we can assist you with in the future.

10/10 優異

Osanna Ka Yin

讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff
於 2024 年 4 月住了 2 晚
Ally Conrardy 於 2024年4月10日的回應
Dear Osanna, Thank you so much for taking the time to share your feedback with us! We greatly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. It was our pleasure to host you, and we're delighted that you had a pleasant experience.We strive to provide exceptional service and a comfortable atmosphere for all our guests, and it's always rewarding to hear that we've succeeded in doing so. Your positive review serves as a great motivation for our team to continue delivering memorable experiences to all who walk through our doors.We hope to have the opportunity to welcome you back again soon for another wonderful stay. Please don't hesitate to reach out if there's anything we can assist you with in the future.

10/10 優異

Jimmy

讚好：整潔度、職員與服務和住宿狀況
Great service!
於 2024 年 3 月住了 3 晚
Jeffrey 於 2024年3月31日的回應
Thank you for choosing to stay with us during your trip to San Francisco! We hope that this was a memorable trip for you and we hope to have the chance to host you again when yourtravels bring you back to San Francisco! Have a great day! SF Marriott Union Square

10/10 優異

Gerardo

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Todo bien
於 2023 年 12 月住了 8 晚
David 於 2024年3月24日的回應
Thank you for your review

10/10 優異

John

讚好：住宿狀況
Property is excellent and a good value. Centrally located near Union Square. The staff is one of the best!
於 2024 年 3 月住了 2 晚
Jeff 於 2024年3月19日的回應
Thank you for choosing to stay with us during your trip to San Francisco! We look forward to hosting you again when travels bring you back this way! Safe Travels and have a great day!

8/10 不錯

valerie

家人同遊
讚好：整潔度和住宿狀況
Good location in union square Plenty of restaurants, retail stores and bars near by. Walgreens across the hotel is very convenient.
於 2024 年 3 月住了 3 晚
Jeff 於 2024年3月19日的回應
Thank you for choosing to stay with us during your trip to San Francisco! We look forward to hosting you again when travels bring you back this way! Safe Travels and have a great day!

10/10 優異

Krystle

讚好：整潔度、職員與服務和住宿狀況
We went down to San Francisco for Giants fest, and we finished the event earlier than the closing time. Our hotel was a mile away from our parking lot on Brannan (with the Giants even and other things going on during a weekend in SF, traffic was a nightmare). We came down from Redding and had been awake since 5am and were exhausted. Our check in time wasn’t until 4pm, but the nice lady at the front desk let us check in at 2:30 and gave us a later check out time. This was my first time staying at a Marriot Hotel, and I will definitely continue staying with this hotel chain.
於 2024 年 3 月住了 1 晚
Jeff 於 2024年3月19日的回應
Thank you for choosing to stay with us during your trip to San Francisco! I am delighted that my front desk team was able to help you with an early check in. We hope that you had a wonderful stay! We look forward to hosting you again when travels bring you back this way! Safe Travels and have a great day!

8/10 不錯

Katrina

家人同遊
讚好：整潔度和職員與服務
Pictures of hotel are not reflective of what you get. Especially for amenities. Gym is very small and not a lot of equipment. Food options very limited. Could hear the rooms next to us talking and every time they left and came back. Floors little dirty. Staff very very nice.
於 2024 年 3 月住了 3 晚
Jeff 於 2024年3月19日的回應
Thank you for giving us this feedback. I apologize for the issues you experienced during your stay. I have shared your feedback with the Engineering and Leadership Team to ensure we look at the noise and vents from the rooms. We apologize for not meeting expectations. Thank you for choosing to stay with us during your trip to San Francisco! We look forward to hosting you again when travels bring you back this way! Safe Travels and have a great day!

10/10 優異

Rajesh

於 2024 年 3 月住了 1 晚
david 於 2024年3月30日的回應
thank you for staying with us.

10/10 優異

Carlos

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Todo excelente
於 2023 年 12 月住了 7 晚
Jeff 於 2024年2月26日的回應
Buenos Dias Carlos,Gracias por darnos su opinión sobre su estancia pasada. ¡Esperamos que haya disfrutado de su estadía y tengamos la oportunidad de recibirlo en el futuro cuando sus viajes lo traigan de regreso a San Francisco!¡Qué tengas un lindo día!Jeffrey ColonRooms Operations ManagerSF Marriott Union Square415-398-8900 x 7100jeff.colon@marriott.com

10/10 優異

Heather

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
So clean and such a beautiful hotel. Would definitely stay there again. Great location!
於 2024 年 2 月住了 3 晚
jeff colon 於 2024年3月4日的回應
Good Evening Heather,Thank you for Staying with us during your time in San Francisco, We are delighted you had a great time and we hope to host you once more! Thank you for taking the time to provide us feedback on your past stay. Jeffrey ColonRooms Operations Manager

8/10 不錯

Shinji

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚
Arlyn 於 2024年2月22日的回應
Thank you for staying with us.

10/10 優異

carmela

讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect location. Hotelwas clean and staff very helpful.
於 2024 年 2 月住了 3 晚
Arlyn 於 2024年2月22日的回應
Thank you for sharing your feedback about the outdated bathroom. We apologize for any inconvenience caused. We appreciate your understanding and hope to welcome you back soon.

6/10 一般

Kiran

讚好：職員與服務和設施服務
Bathroom really needs upgrades, really old fashioned.
於 2024 年 2 月住了 3 晚
David 於 2024年2月13日的回應
Thank you for sharing your feedback about the outdated bathroom. We apologize for any inconvenience caused. We appreciate your understanding and hope to welcome you back soon.

10/10 優異

Zev (Fremont)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good hotel walking is good Food was good for dinner and breakfast
於 2024 年 2 月住了 1 晚
David 於 2024年2月13日的回應
Thank you for your positive feedback! We're glad you enjoyed your stay and the dining options. We hope to welcome you back soon!

10/10 優異

Bianca

於 2024 年 2 月住了 2 晚
David 於 2024年3月24日的回應
Thank you Bianca, for your feedback.

8/10 不錯

Julian

於 2024 年 2 月住了 1 晚
David 於 2024年2月13日的回應
Thank you for your positive feedback!

8/10 不錯

Jiung

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Good place
於 2024 年 1 月住了 7 晚
David 於 2024年2月13日的回應
Thank you for your positive feedback!

10/10 優異

Laurie (SAN FRANCISCO)

於 2024 年 1 月住了 1 晚
David 於 2024年3月24日的回應
Thank you for your feedback!

10/10 優異

Danilo

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
David 於 2024年2月13日的回應
Thank you for your positive feedback!

6/10 一般

Jitender

家人同遊
讚好：整潔度和設施服務
The staff was unable to adjust $30 towards the food and drinks which the Hotel had charged us in advance.
於 2024 年 1 月住了 2 晚
David 於 2024年2月13日的回應
We apologize for any confusion. Please note that the 30 Destination fee is stated at the time of reservation. If there was any misunderstanding, we regret any inconvenience caused. We appreciate your understanding. Can you please email your receipt to SFOUSFrontOfficeManagers@marriott.com so we can take a look at any possible oversights from our end.

10/10 優異

Armin

家人同遊
讚好：設施服務
Very good staff and service. Great location.
於 2023 年 12 月住了 5 晚
David 於 2024年2月13日的回應
Thank you for the positive feedback!

10/10 優異

Steve

多人同遊
讚好：整潔度、職員與服務和住宿狀況
The property was great. The costs of food, drink and parking at the hotel are my only complaints. $80 dollars for parking (including $10 tax) as well as $25 dollars for continental breakfast was ridiculous. Outside of that, the room was spacious and well accommodated and the bell staff top notch! Thank you Marriott for a wonderful Nee Years 2024 stay!
於 2023 年 12 月住了 4 晚
David 於 2024年2月13日的回應
Thank you for sharing your experience with us. We appreciate your kind words about our property and staff. We understand your concerns about the costs of parking and breakfast, and we'll certainly take your feedback into consideration as we strive to provide the best value for our guests. We hope to welcome you back for another memorable stay in the future.

8/10 不錯

RODRIGO

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Location, great customer service
Great place, pricing was decent. Perfect location for our plans. The staff was extremely friendly.
於 2023 年 12 月住了 1 晚
Jeffrey B. Colon 於 2024年2月13日的回應
Dear Rodrigo,Thank you for taking the time out of your day to give us your feedback on your past stay. We thank you for the feedback provided and we hope that you had a pleasant and wonderful stay. We hope that if your travels bring you back to the San Francisco area, we have the honor of hosting you once more. Best Regards,Jeffrey B. ColonRooms Operations ManagerSF Marriott Union Square415-398-8900

10/10 優異

Anna R

於 2023 年 12 月住了 1 晚
Jeffrey B. Colon 於 2024年2月13日的回應
Dear Anna,Thank you for taking the time out of your day to give us your feedback on your past stay. We thank you for the feedback provided and we hope that you had a pleasant and wonderful stay. We hope that if your travels bring you back to the San Francisco area, we have the honor of hosting you once more. Best Regards,Jeffrey B. ColonRooms Operations ManagerSF Marriott Union Square415-398-8900

10/10 優異

Henri Tartt

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Only one block away from Union Square, which has a train stop to and from Warriors games. Right in the heart of action of Union Square!
於 2023 年 12 月住了 2 晚
Jeffrey B. Colon 於 2024年2月13日的回應
Dear Henri Tartt,Thank you for taking the time out of your day to give us your feedback on your past stay. We thank you for the feedback provided and we hope that you had a pleasant and wonderful stay. We hope that if your travels bring you back to the San Francisco area, we have the honor of hosting you once more. Best Regards,Jeffrey B. ColonRooms Operations ManagerSF Marriott Union Square415-398-8900

8/10 不錯

Patricio (San José del Cabo)

讚好：整潔度、設施服務和住宿狀況
It was not bad. But what we didn't like is that I have in my reservation that the breakfast was included for two people, and they just made me pay for it and told me that the 25usd fee would be deducted. So the breakfast was 76usd. The included breakfast was a lie. I would never book in that hotel again
於 2023 年 12 月住了 4 晚
Jeffrey B. Colon 於 2024年2月13日的回應
Dear Patricio, Thank you for taking the time out of your day to give us your feedback on your past stay. We thank you for the feedback provided and we hope that you had a pleasant and wonderful stay. I apologize for the confusion on the breakfast and the destination fee and not explained and the breakfast not being honored. I apologize for this failure in service. We hope that if your travels bring you back to the San Francisco area, we have the honor of hosting you once more. Best Regards,Jeffrey B. ColonRooms Operations ManagerSF Marriott Union Square415-398-8900

10/10 優異

Deborah (Oakland)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
Jeffrey B. Colon 於 2024年2月13日的回應
Dear Deborah,Thank you for taking the time out of your day to give us your feedback on your past stay. We thank you for the feedback provided and we hope that you had a pleasant and wonderful stay. We hope that if your travels bring you back to the San Francisco area, we have the honor of hosting you once more. Best Regards,Jeffrey B. ColonRooms Operations ManagerSF Marriott Union Square415-398-8900

8/10 不錯

Charles (Clackamas)

於 2023 年 12 月住了 1 晚
Jeffrey B. Colon 於 2024年2月13日的回應
Dear Charles,Thank you for taking the time out of your day to give us your feedback on your past stay. We thank you for the feedback provided and we hope that you had a pleasant and wonderful stay. We hope that if your travels bring you back to the San Francisco area, we have the honor of hosting you once more. Best Regards,Jeffrey B. ColonRooms Operations ManagerSF Marriott Union Square415-398-8900