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提爾燈酒店的評價

2 out of 5
提爾燈酒店
345 Taylor St, San Francisco, CA

評價

7.2

不錯

10 分評分，優異；891 則評價中有 215 則" "
8 分評分，不錯；891 則評價中有 306 則" "
6 分評分，一般；891 則評價中有 213 則" "
4 分評分，欠佳；891 則評價中有 97 則" "
2 分評分，很差；891 則評價中有 60 則" "

7.8/10 

整潔度

7.8/10 

職員與服務

6.6/10 

設施服務

7.0/10 

住宿狀況

評價

10/10 優異

Yueho

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 1 晚
Kunal - Operations Manager 於 2018年12月29日的回應
Thank you for a great review!

8/10 不錯

Yueho

讚好：整潔度和職員與服務
於 2018 年 12 月住了 2 晚
Kunal - Operations Manager 於 2018年12月27日的回應
Thank you

2/10 很差

真實旅客

不滿：整潔度和職員與服務
糟糕的住宿經驗
已在訂房網站完成費用支付，卻在退房後被另外收取了每晚$27.97USD的費用，明細包含Amenity Dee $24USD, Occupancy Tax $3.36USD, CA Tourism Tax $0.05USD, SFTourism Tax (TID TAX) $0.54USD, 後來發現訂房頁面最下方有加註"您必須在住宿地點支付以下費用：休閒設施費：USD33.77 / 每間住所 / 每晚，休閒設施費包括：上網、報紙、電話、傳真、客房內保險箱、客房內提供咖啡、使用圖書館和借書、客房清潔服務、其他服務"，感覺相當莫名其妙。若以總共所支付的費用對比住宿品質及周邊環境，只能說不推薦此飯店。
於 2018 年 10 月住了 4 晚

6/10 一般

真實旅客

讚好：整潔度和職員與服務
於 2018 年 8 月住了 2 晚
Kunal - Front Office Manager 於 2018年8月21日的回應
Thank you

4/10 欠佳

mei hui

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
浴室超小，洗手槽無法想像的小 附近流浪漢多，房間也小，不知道為什麼會被評4星，只有2星的水準 酒店設計很奇怪，電梯只有一個也是超小 前台服務冷淡，只有門童Paul很親切
於 2018 年 6 月住了 2 晚
Kunal - Front Office Manager 於 2018年7月2日的回應
Thank you

6/10 一般

Rung Jen

讚好：整潔度和職員與服務
Good location Nice service But noisy
於 2017 年 8 月住了 3 晚
Thank you for your feedback!

8/10 不錯

真實旅客

讚好：整潔度和客房舒適度
飯店地點位處市中心，地點方便，距離市中心景點皆近，但夜間週邊複雜。入住期間正值新舊僱主交接期間，比較適合商務人士入住。

6/10 一般

真實旅客

地點方便，地鐵站步行十分鐘，酒店乾淨，就是樓下有工程，進出有點不方便但沒大影響。整體來說以這樣的價錢來說還不錯。

6/10 一般

真實旅客

多人同遊
讚好：整潔度
不滿：職員與服務
Elevators are uncomfortably small. Room was nice but everything felt cheap, it felt like you had to be extra careful. Staff isn’t friendly.
於 2018 年 8 月住了 1 晚

6/10 一般

Steve

家人同遊
讚好：職員與服務
不滿：客房舒適度
Small space
Room is very small, especially the bathroom. The pictures on hotels.com and online are deceiving. The bathroom and the sink are much smaller than shown. The hotel elevator only fits 4 people with luggage. It's a very small elevator and hotel, as well as room.
於 2020 年 3 月住了 2 晚
Joe 於 2020年3月24日的回應
Thank you for very much for your feedback! We love hearing from all of our guests. Please take care of yourself and stay safe during these trying times. We hope to see you again in the near future!

10/10 優異

Svetlana Sulimani

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very friendly and helpful staff, good location
It was not good time to stay in hotel because of Covid-19, but the staff did everything to make our stay better. Very friendly and helpful staff
於 2020 年 3 月住了 3 晚
Joe 於 2020年3月16日的回應
We have an amazing staff and I am glad they were able to make your stay a little more enjoyable especially during such a crazy time with all the issues the virus is causing. Thank you for staying with us and we hope to see again after everything is better.

6/10 一般

John K

家人同遊
讚好：整潔度
Overnight in San Francisco
於 2020 年 3 月住了 1 晚
Joe 於 2020年3月13日的回應
Hey John, thanks for leaving a review of your recent stay. We appreciate your feedback and look forward to seeing you again!

10/10 優異

真實旅客

讚好：整潔度和職員與服務
Modern, clean, nice restaurant & cafe. Lovely, helpful staff.
於 2020 年 3 月住了 4 晚
Joe 於 2020年3月11日的回應
I am beyond happy to hear you had a great stay with us! I will sharing your review with our staff. We hope to see you again soon!

4/10 欠佳

Elisha

於 2020 年 3 月住了 2 晚

8/10 不錯

Sandra Maria

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
buena opción precio/valor
El hotel es cómodo pero las instalaciones tienen un olor raro, parecido a humedad pero diferente. El personal muy atento y es buenísimo que tienen restaurante y café dentro del hotel.
於 2020 年 2 月住了 1 晚
Joe 於 2020年3月17日的回應
Hey Sandra, Muchas gracias por escribir una reseña para nosotros. Me alegra saber que disfrutaste de The Douglas Room and Cafe. ¡Esperamos que te mantengas a salvo durante estos tiempos difíciles y esperamos verte de nuevo en el futuro!

10/10 優異

Maria (New York)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property is clean, cozy and centrally located. Everybody was very nice and helpful. I enjoyed the complimentary coffee and the afternoon cookies :) Would definitely recommend this place.
於 2020 年 2 月住了 3 晚
Joe 於 2020年3月5日的回應
Hey Maria! Thank you for writing such a nice review regarding your recent stay with us. I am delighted to hear you enjoyed the coffee and cookies we provide in the early evenings. We look forward to having you stay with us again in the near future!

8/10 不錯

Royer

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚
Joe 於 2020年3月4日的回應
Thanks for staying with us and we appreciate your feedback!

8/10 不錯

真實旅客

家人同遊
Nice room. Very,very noisy had trouble sleeping last night
於 2020 年 2 月住了 1 晚
Joe 於 2020年3月2日的回應
Thank you so much for writting a review about your recent stay. Im glad you thought you room was nice and I am sorry about the noise from the outside. Next time call the Front Desk and we'll send some ear plugs right up. Thank you for staying with us and we look forward to hosting you again in near future!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff. Ping pong table. Unexpected restaurant credit.
於 2020 年 2 月住了 2 晚
Joe 於 2020年2月25日的回應
Thank you for writing such a nice review for us! I am super pumped that you took advantage of our ping pong table. Glad you enjoyed your F&B credit in our Douglas Room for yummy eats. Hope to see you soon next time in the city!

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hip little hotel conveniently located. Front desk was awesome and super friendly. Thanks
於 2020 年 2 月住了 3 晚
Joe 於 2020年2月25日的回應
Thanks for taking the time out of your busy day to write such a nice review about us! I agree our Front Desk staff is awesome! Can't wait to share your feedback with them! Thanks for staying with us and hope to see in the near future!

6/10 一般

Thomas

讚好：整潔度和職員與服務
於 2020 年 2 月住了 1 晚
Joe 於 2020年2月19日的回應
Thank you for rating our hotel during your recent stay with us. We love hearing from our guest and see where we can improve. We hope to see you soon!

6/10 一般

Sydelle

伴侶同遊
讚好：整潔度和職員與服務
Hotel was cute, and modern. Room looked a lot different than what was in the pictures. Also disgusting dirty area as soon as you walk out of the hotel. Homeless urinating in the streets, etc.
於 2020 年 2 月住了 2 晚
Joe 於 2020年2月19日的回應
Thank you for taking the time to write a review of your recent stay. We appreciate all of our guests feedback and look forward to having stay again with us next time in the city.

10/10 優異

Abigail

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The hotel is great! It was convenient
於 2020 年 2 月住了 3 晚
Melisa M. 於 2020年2月17日的回應
Thank you so much for staying with us! We sincerely appreciate your feedback and we hope to welcome you again in the future!

8/10 不錯

真實旅客

於 2020 年 2 月住了 4 晚
Ayana 於 2020年2月17日的回應
Thank you for taking the time out to rate your stay at the Tilden Hotel. We hope to see you nect time.

6/10 一般

真實旅客

商務旅客
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
I had adjoining room. I can hear everything even a whisper. I was trying to keep the volume down but the next door had TV on all night. I couldn’t sleep. I could hear candy unwrapping. Not sure if different room would be different. Good location & reasonably clean. Tiny sink in bathroom. U could hit ur head on glass shelf over the sink if u are not careful.
於 2020 年 2 月住了 2 晚
Melisa M. 於 2020年2月16日的回應
Thank you for your feedback! We are glad to hear you enjoyed the location and cleanliness of our hotel. We are sorry to hear about the noise. We are more than happy to move guests to another room, if available. We hope we can impress you in the future.

6/10 一般

Danny

商務旅客
讚好：整潔度和職員與服務
於 2020 年 2 月住了 2 晚
Joe 於 2020年2月14日的回應
Thank you for filling out a survey for our hotel. We appreciate your feedback and look forward to seeing you in the near future!

10/10 優異

真實旅客

讚好：職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 1 晚
Joe 於 2020年2月14日的回應
Thank you for staying with us and giving us a 5 out 5! I am happy to see you enjoyed your recent stay with us and look forward to having you back soon!!

6/10 一般

真實旅客

商務旅客
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
The $29 resort fee is a joke. It covers a $10 credit at the bar plus a weight room they should be embarrassed about (tiny and barely equipped). Room was a decent size but could have used a dresser and comfortable chair to sit in
於 2020 年 2 月住了 3 晚
Joe 於 2020年2月14日的回應
Thank for taking the time out of your day to write a review for our hotel. I just wanted you to know we listen to our guest and are looking into options for some kind of dresser and seating options. Again, thank you for feedback and we hope to see you soon!

10/10 優異

Peter

於 2020 年 2 月住了 4 晚

8/10 不錯

Terah

多人同遊
讚好：整潔度和職員與服務
於 2020 年 2 月住了 2 晚
Joe 於 2020年2月12日的回應
Thank you for your feedback! We appreciate you taking the time out of your busy day to write about your stay with us. We hope to see you back in the near future!

8/10 不錯

JimL (Devon)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Reception staff were very helpful and friendly. Breakfast and bar good. The rooms were a bit dark and old fashioned, but very clean and comfortable. Location close to Union Square, althoughTaylor St is a bit rough - many vagrants on the street.
於 2020 年 2 月住了 3 晚
Joe 於 2020年2月12日的回應
Thank you so much for taking the time to write a review of your recent stay with us. I am glad to hear you were able to enjoy breakfast and drinks in the Douglas Room. We have a great staff and I am glad we were able to help you during your stay. We thank you for your feedback and look forward to having you back in the near future!

10/10 優異

Jorge

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚
Ayana 於 2020年2月5日的回應
Thank you for choosing the Tilden Hotel. We apprecate you taking the time to review the hotel. We are looking forward to seeing you again.

10/10 優異

真實旅客

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is an older building that has been renovated. Some of the interiors feel their age, and there is a single elevator which may lead to a wait to get to a high floor. What makes the Tilden Hotel feel special is exactly the fact that it is comfortable in the Hygge sense with exceptionally good service. The lobby has ample space for relaxing, working, and playing board games. The morning coffee shop is excellent, serving great complementary coffee and tea, as well as fruit and pastires, including Kouign Aman, a delightful baked good that is often hard to find! The attached restaurant, the Douglas Room, is both hip and delicious, and is also a good place to get plated breakfast items like avocado or salmon toast and vegetable hash with eggs. The rooms have comfortable beds and Malin Goetz amenities. There are also in room K-cups (the compostable kind) and a Keurig, but the guys at the lobby desk were always nice enough to give us cups of hot water from the coffee shop to take up to our room when we wanted to make tea. We stopped by the Hilton lobby bar and rooftop bar next door, but always preferred hanging out in the Tilden hotel because we felt much more at home!
於 2020 年 1 月住了 4 晚
Ayana 於 2020年2月5日的回應
Hello, Thank you for the kind review and staying at the Tilden Hotel, looking foward to seeing you again.

8/10 不錯

RK (Sacramento)

商務旅客
讚好：整潔度、職員與服務和住宿狀況
The hotel is located in union square so it is close various shopping centers. Ideal for business or pleasure.
於 2020 年 1 月住了 2 晚
Ayana 於 2020年2月5日的回應
Thank you for choosing the Tilden Hotel. We apprecate you taking the time to review the hotel. We are looking forward to seeing you again.

4/10 欠佳

Miya (Orange County California )

家人同遊
不滿：設施服務和住宿狀況
No temperature control in room. Ceiling fan instead of air conditioning. Heat is regulated and only comes on from 6pm-6am. Was offered a space heater. Rooms appear larger on website then actuality. Neighborhood is dirty.
於 2020 年 1 月住了 1 晚
Ayana 於 2020年2月5日的回應
Hello Miya, Thank you for the review we will be looking into these problems, we are curretly making improvements to the hotel.

4/10 欠佳

真實旅客

商務旅客, 多人同遊
讚好：職員與服務
不滿：住宿狀況
Room quality was poor, needs updating to be accommodating and worth the price. Very much like a super 8 than upscale it represents. Will not stay there again on business or personal.
於 2020 年 1 月住了 2 晚
Joe 於 2020年1月28日的回應
Thanks for staying with us. We appreciate your feedback!

6/10 一般

真實旅客

伴侶同遊, 商務旅客
讚好：整潔度
Je fus très déçu quand je suis arrivée. Les photos laissait prétendre beaucoup mieux ,
於 2019 年 9 月住了 2 晚
Ayana 於 2020年2月5日的回應
Thank you for the review we apologize for the misleading information. The hotel is currently making improvements.

6/10 一般

真實旅客

商務旅客
讚好：整潔度和職員與服務
於 2020 年 1 月住了 3 晚
Ayana 於 2020年2月5日的回應
Thank you for choosing the Tilden Hotel. We apprecate you taking the time to review the hotel. We are looking forward to seeing you again.

6/10 一般

Frank (Durham)

商務旅客
讚好：整潔度、職員與服務和住宿狀況
The room was very small and not well sound proofed , the rate os 1000$ per night was ridiculous but the entire city is practicing price gouging during JPMorgan week for hotel room. The staff at the Tilden is great.
於 2020 年 1 月住了 3 晚
Joe 於 2020年1月22日的回應
Thank you so much for taking the time to write a review for us. We do have a pretty great staff and can't wait to share this with them!

10/10 優異

Andy

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location and price!
於 2020 年 1 月住了 2 晚
Joe 於 2020年1月22日的回應
Thanks for staying with us. We appreciate your feedback!

6/10 一般

真實旅客

於 2020 年 1 月住了 1 晚
Joe 於 2020年1月22日的回應
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

真實旅客

多人同遊
讚好：職員與服務、設施服務和住宿狀況
Tilden Hotel is very user friendly; comfy beds, great staff, good location. The rooms are small but the lobby has a comfortable lounging area.
於 2020 年 1 月住了 1 晚
Joe 於 2020年1月14日的回應
Thanks for staying with us. We appreciate your feedback! We are glad you enjoyed your stay at the Tilden.

4/10 欠佳

Dean

商務旅客
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Hotel Pictures are deceiving. In a convenient place of the town. Parking is $50 per night.
於 2020 年 1 月住了 1 晚
Joe 於 2020年1月13日的回應
Thanks for staying with us. We appreciate your feedback! Parking in the city is a bit much but we are one of the cheaper options for Hotel Valet Parking in the city.

10/10 優異

Mary Jane

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It’s a great hotel with wonderful service!
於 2020 年 1 月住了 4 晚
Joe 於 2020年1月8日的回應
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 2 晚
Joe 於 2020年1月6日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

Susan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
It was a last minute hotel change but it ended up being a great stay! Staff is very accommodating and the GM made our stay even more comfortable by his hospitality!!
於 2019 年 12 月住了 8 晚
Joe 於 2020年1月6日的回應
Thanks for staying with us. We appreciate your feedback! Can't wait to share your review with the staff.

6/10 一般

Toshio

多人同遊
讚好：整潔度
宿泊料
駅からは近いが周辺はホームレスが多く昼以外は怖い。歯ブラシも無いのに宿泊料以外にアメニティ料で30ドル以上は高すぎる エアコンが無く室内の温度調整が出来なかった。
照明が暗い
壁固定のシャワー
於 2019 年 12 月住了 2 晚
Joe 於 2020年1月6日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

真實旅客

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was so accommodating. There was a rainy day and the staff provided umbrellas for us to use. Tasty pastries in the evening. Free coffee and tea in the mornings. They stored our luggage for us until we left for the airport. The only negative thing I have to say about this place is their location. We went through streets with a heavier homeless population and didn’t feel safe, especially since there had been a stabbing at a nearby Walgreens just a few days prior. However, it was still very convenient for public transportation and walkable to delicious restaurants.
於 2019 年 12 月住了 5 晚
Joe 於 2020年1月6日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

Thanh

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Hotel Reasonable Price
Fun staycation for the family to see the festivities in SF. Love the location and convenience of this hotel.
於 2019 年 12 月住了 2 晚
Joe 於 2019年12月25日的回應
Thank you for taking the time out of your busy day to write a nice review for us. We look forward to having you stay with us again in the near future! Happy Holidays!

10/10 優異

Y (CA)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
i liked room condition but valet service was taking little longer than usual
於 2019 年 7 月住了 1 晚
JOe 於 2019年12月24日的回應
Thanks for staying with us. We appreciate your feedback!