大堂

聖荷塞矽谷溫德姆花園酒店的評價

3.5 out of 5
聖荷塞矽谷溫德姆花園酒店
399 Silicon Valley Boulevard, San Jose, CA

評價

6.4
10 分評分,優異;1325 則評價中有 344 則" "
8 分評分,不錯;1325 則評價中有 258 則" "
6 分評分,一般;1325 則評價中有 249 則" "
4 分評分,欠佳;1325 則評價中有 197 則" "
2 分評分,很差;1325 則評價中有 277 則" "

6.6/10 

整潔度

7.0/10 

職員與服務

5.8/10 

設施服務

6.0/10 

住宿狀況

6.6/10 

環保程度

評價

2/10 很差

Nicholas

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Terrible! Moldy and completely unsafe! Health and safety are compromised when staying at this hotel! STAY CLEAR!
於 2024 年 4 月住了 2 晚
Manager 於 2024年5月15日的回應
Hello Nicholas, We're disappointed to learn about your experience and take feedback seriously. We encourage guests with concerns to reach out to management directly for further assistance. Your well-being is our top priority, and we are dedicated to providing a safe environment for all our guests.

10/10 優異

sanjeev

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good experience
於 2024 年 5 月住了 3 晚
Manager 於 2024年5月11日的回應
Hello sanjeev,We are delighted to hear that you had a good experience with us. Our team strives to ensure all guests enjoy their stay to the fullest. Should you have any feedback or suggestions for us, please feel free to reach out to our management team directly. Your input is valuable to us as we continuously aim to enhance our guest experience.

6/10 一般

Leslie

家人同遊
不滿:設施服務和住宿狀況
Easily accessible
於 2024 年 5 月住了 3 晚
Manager 於 2024年5月6日的回應
Hello Leslie,We appreciate your feedback on our hotel's accessibility. Your comfort is important to us, and we're glad you found your stay convenient. If you have any more comments or suggestions, we'd love to hear them. Thank you for choosing to stay with us!

8/10 不錯

Ana (Mabton)

家人同遊
讚好:整潔度、職員與服務和住宿狀況
It was neat. The greeting staff was very friendly and helpful.
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月7日的回應
Hello Ana,We're delighted to hear you found our greeting staff friendly and helpful during your stay. We aim to provide top-notch service to all our guests. Your positive feedback is greatly appreciated and we look forward to welcoming you back in the future.

4/10 欠佳

Ellie

家人同遊
不滿:整潔度、設施服務和住宿狀況
於 2023 年 3 月住了 1 晚
Manager 於 2024年5月4日的回應
Hello Ellie,We appreciate your feedback and regret to learn of your experience. Should you wish to discuss your stay further, please don't hesitate to reach out to our management team. Thank you for sharing your thoughts with us.

6/10 一般

EVONY J

伴侶同遊, 商務旅客
讚好:職員與服務
The bed was uncomfortable and hard.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月23日的回應
Hello EVONY J, We appreciate your feedback regarding your recent stay. Your comments will be shared with our team for their review. Our goal is to ensure all guests have a comfortable experience. Thank you for bringing this to our attention.

2/10 很差

Jeff

家人同遊, 商務旅客
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Absolutely terrible. Our room was riddled with small roaches. Room was very worn down and it didn’t appear to be renovated very well. Upon checking in, our toilet didn’t flush at all. I notified front desk and no one was ever sent. Good thing it was a simple fix. I fixed it myself. Our front door didn’t even lock. Will never stay at this hotel again.
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月16日的回應
Hello Jeff, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 欠佳

Mary (Santa Rosa)

伴侶同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
There were long term residents at this property. Our neighboring room was very loud like a party was going on. One resident was living in her car as well..We stayed in a delapidated room with a mildewed shower curtain. The bed was clean.They would not allow my husband to check us in and I waited an hour to get a blow dryer from storage. Our maid was the only great thing about the stay. She was very accomodating and nice. From the looks of it, she is doing all of the hard work.I witnessed a man pushing the towel cart yell and bang very agressively on the door of a room and it startled me! I felt unsafe.the whole time we were there.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月16日的回應
Hello Mary, I'm sorry to hear about your experience at our property. We take all feedback seriously and will address this with the appropriate teams. Your safety and comfort are important to us, and we regret that you felt uneasy during your stay. It's great to hear that our maid provided excellent service to you. We appreciate your feedback and hope you will consider giving us another chance in the future.

10/10 優異

Manuel

於 2024 年 4 月住了 1 晚
Manager 於 2024年5月4日的回應
Hello Manuel,Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

4/10 欠佳

Alfredo

伴侶同遊, 商務旅客
讚好:整潔度和職員與服務
En la aplicación no desia que había que dar deposito y nos cobraron más de lo que decía.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月12日的回應
Hello Alfredo, We apologize for any confusion regarding the deposit required during booking. For further clarification on our policies, please contact our management team directly. Thank you for sharing your feedback with us.

4/10 欠佳

Gloria

商務旅客
不滿:整潔度、設施服務和住宿狀況
This property is in need of a maintenance overhaul. The first room they put us in (2ndflr) the door would not close all the way so it wouldn't lock, we had to be assigned a different room on the third floor. The elevator does not go down from the third floor, so you need to take the stairs to the second floor and the elevator is at the opposite end of the building, so you just take the stairs down to the lobby. The second room the water nozzle in the shower came off in my hand and the bathroom fan made a terrible screeching noise when the light was turned on. The carpets are filthy, and the windows really need to be washed. The bed was comfortable. Will not stay there again.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月12日的回應
Hello Gloria, We appreciate your feedback and apologize for any inconveniences you encountered during your stay. Your comments have been shared with the relevant teams for their immediate attention. Thank you for highlighting the comfortable bed. Should you choose to stay with us again in the future, we hope to provide a more seamless experience for you.

2/10 很差

MA DEL ROCIO

不滿:整潔度、職員與服務和住宿狀況
Very bad service
於 2024 年 4 月住了 4 晚
Manager 於 2024年4月9日的回應
Hello MA DEL ROCIO, We are sorry to hear about your experience and appreciate your feedback. We encourage you to reach out to our management team to discuss your concerns further. Thank you for bringing this to our attention.

6/10 一般

MARYJANE

讚好:職員與服務
不滿:整潔度和住宿狀況
The common/reception area is nice. The room needs a good cleaning and updating. Mold in the bathroom, stains on walls, wallpaper peeling. But lots of bugs. I killed 7 or 8 bugs every day in my room, with more i couldn't be bothered to kill.
於 2024 年 3 月住了 6 晚
Manager 於 2024年4月13日的回應
Hello MARYJANE,We appreciate your feedback on our common areas and have noted your observations regarding your room. Our team will look into the maintenance issues mentioned to ensure improvements. Thank you for bringing this to our attention.

8/10 不錯

Sergio

讚好:整潔度和職員與服務
於 2024 年 3 月住了 2 晚
Manager 於 2024年4月5日的回應
Hello Sergio,We are delighted to hear that you had a pleasant stay at our hotel. We hope to welcome you back soon for another enjoyable experience!

8/10 不錯

Sam

讚好:整潔度、職員與服務和住宿狀況
It was clean
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月5日的回應
Hello Sam,We are pleased to hear that you found our hotel clean during your stay. Our team works hard to ensure a comfortable and enjoyable experience for all our guests. If you have any further feedback or concerns, please don't hesitate to contact our management team directly.

2/10 很差

Andreas

伴侶同遊
不滿:職員與服務、設施服務和住宿狀況
We chose the location knowing it was kind of isolated because it was near the venue of the wedding we were attending. We also chose this because we wanted something a little nicer than a motel 6. But honestly save you money and skip. Place was kind of a dump. Everything was really outdated, clientele at the hotel were kind of sketchy, and the elevator for the third floor didn't work so we had to call to get it to pick us up. Normally that's not that big of a deal but every time we called no one answered. So we'd take the stairs and then see someone sitting at the front desk so not really sure what was going on. Also, deposit didn't clear once we paid for the room and had to wait forever for it to refund. Never had this happen. Overall just kind of an isolated dump so I'd recommend staying elsewhere.
Manager 於 2024年4月4日的回應
Hello Andreas, We apologize for any inconveniences you experienced during your stay. Our team strives to ensure all guest interactions are dealt with promptly and professionally. We appreciate your feedback and will address these issues internally. Thank you for choosing our hotel, and we hope your future travels are more enjoyable.

10/10 優異

Rose

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Manager 於 2024年4月5日的回應
Hello Rose,We are stoked to hear that you had an excellent stay with us. We look forward to welcoming you back soon!

10/10 優異

Francisco (Oakland)

讚好:整潔度、職員與服務和住宿狀況
Good
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月2日的回應
Hello Francisco,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

6/10 一般

Tilomai

讚好:職員與服務
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月3日的回應
Hello Tilomai, We appreciate you choosing our hotel for your stay. We hope you had a pleasant experience overall, and we would love to welcome you back soon.

10/10 優異

Sam

於 2024 年 3 月住了 1 晚
Manager 於 2024年4月2日的回應
Hello Sam,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

4/10 欠佳

Kevin

家人同遊
不滿:設施服務和住宿狀況
Meh
於 2024 年 3 月住了 4 晚
Manager 於 2024年3月31日的回應
Hello Kevin,We appreciate your feedback and regret to hear that your experience was not up to expectations. If there are any specific details you'd like to share with us, please feel free to reach out to our management team. Customer satisfaction is our top priority, and we welcome the opportunity to address any concerns you may have.

8/10 不錯

Vince

讚好:整潔度、職員與服務和住宿狀況
Manager 於 2024年3月25日的回應
Hello Vince,We are glad to hear you had a positive experience at our hotel! We hope to welcome you back soon for another great stay.

4/10 欠佳

Mamdouh (Encinitas)

商務旅客
讚好:職員與服務
不滿:整潔度和住宿狀況
Place is a last resort. Nice staff, but poorly cleaned. Last resort.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月24日的回應
Hello Mamdouh,We appreciate your feedback regarding our staff and take cleanliness seriously. Your comments will be shared with our team for review and improvement. For any further assistance or feedback, please do not hesitate to contact our management team directly.

4/10 欠佳

Robert

伴侶同遊, 商務旅客
不滿:住宿狀況
Property looks run down ,spattered paint all over property interior including rooms ,broken elevator,broken toilet seat ,no bathtub stopper to fill tub up,loud tv in room Nextdoor loud people in halls
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月22日的回應
Hello Robert,We appreciate you bringing your experience to our attention. Guest feedback is valuable for our constant improvement. Rest assured, we will investigate these issues internally. Thank you for choosing to stay with us.

6/10 一般

Chloe

親子同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
.
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年3月19日的回應
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 不錯

Phillip

讚好:整潔度、職員與服務和住宿狀況
Good
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月20日的回應
Hello Phillip,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

10/10 優異

Ethen

親子同遊
讚好:設施服務
Outside: People do not park in appropriate spaces. Trash not picked up
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月16日的回應
Hello Ethen,Thank you for sharing your feedback with us. We encourage guests to park in designated areas and our team will be reminded to monitor this closely. Rest assured, we will address the trash pickup concern promptly to uphold our standards of cleanliness.

10/10 優異

Mayra

家人同遊, 親子同遊
讚好:整潔度、職員與服務和住宿狀況
Nice quiet area and clean
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月16日的回應
Hello Mayra,We are delighted to hear that you enjoyed the peaceful ambiance and cleanliness of our hotel. Your satisfaction is our top priority, and we strive to maintain high standards for all our guests. Should you have any further feedback or need assistance, please don't hesitate to reach out to our management team directly.

10/10 優異

Talia

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean rooms and friendly staff. Parking was full and did have to walk a bit but overall Would recommend.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月17日的回應
Hello Talia,We are thrilled to hear that you found our rooms clean and our staff friendly during your stay. While we apologize for any inconvenience with parking, we appreciate your recommendation and hope to welcome you back soon for another enjoyable experience.

8/10 不錯

John

讚好:整潔度
I had coffee one day
於 2024 年 3 月住了 4 晚
Manager 於 2024年3月16日的回應
Hello John,We appreciate your feedback and thank you for choosing to stay with us. If you have any concerns or feedback about your stay, please feel free to reach out to our management team directly. Your input will help us enhance the experience for future guests.

10/10 優異

Isaac L

讚好:整潔度、職員與服務和住宿狀況
Nice hotel
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月15日的回應
Hello Isaac L,We appreciate your positive feedback about our hotel. We strive to provide a pleasant experience for all our guests. If there's anything we can do to enhance your next stay, please reach out to us directly. We look forward to welcoming you back soon.

10/10 優異

Celeste

讚好:整潔度、職員與服務和住宿狀況
beautiful property and accessible location
於 2024 年 1 月住了 1 晚
Manager 於 2024年3月12日的回應
Hello Celeste,We're thrilled to hear that you enjoyed the beauty of our property and found our location convenient for your stay. Your feedback is greatly appreciated, and we hope to welcome you back again in the future.

10/10 優異

Sean

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very accommodating
於 2024 年 3 月住了 4 晚
Manager 於 2024年3月12日的回應
Hello Sean,We're delighted to hear that you found our hotel accommodating. Our team always strives to provide exceptional service. If there's anything we can improve on, please feel free to reach out to our management team directly. Thank you for your feedback.

2/10 很差

Jennifer (Avila Beach)

商務旅客
不滿:職員與服務、設施服務和住宿狀況
Hairs in the bed, torn shower curtain, clogged sink, no amenities to speak of.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月9日的回應
Hello Jennifer, We apologize for any inconvenience caused during your stay. We take all feedback seriously and will address these concerns with our team for improvement. Your comments help us enhance our guest experience.

10/10 優異

LaShay

讚好:整潔度和住宿狀況
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年3月5日的回應
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 不錯

Sam

讚好:整潔度、職員與服務和住宿狀況
Ok
於 2023 年 12 月住了 1 晚
Manager 於 2024年3月6日的回應
Hello Sam, We appreciate you taking the time to share your feedback with us. Your comments are valuable in helping us improve our services for future guests. If you have any further concerns, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us.

2/10 很差

Staci

家人同遊
不滿:整潔度和職員與服務
It was late at night when I checked in, I had no hot water. There was blood on the sheets. And there was two vodka bottles under the bed. And was not compensated for nothing. I stayed here more than once. This was the first time I’ve ever experienced something like this. Definitely won’t be coming back.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月6日的回應
Hello Staci, I'm sorry to hear about your recent experience at our hotel. Your feedback is important to us, and I would recommend reaching out directly to our management team to address your concerns further. We strive to ensure all our guests have a comfortable stay and we value your loyalty towards our property. Thank you for bringing this to our attention.

2/10 很差

Hanibal

不滿:整潔度、職員與服務和住宿狀況
Smelled funky, bathroom was filthy, and no one was able to help.
於 2024 年 2 月住了 1 晚
Manager 於 2024年3月2日的回應
Hello Hanibal, We're sorry to hear about your experience. Your feedback is valuable, and we will address this with our team to ensure we meet our high standards. For any further assistance or feedback, please reach out to our management team directly.

10/10 優異

Edna (Stockton)

於 2024 年 2 月住了 1 晚
Manager 於 2024年3月22日的回應
Hello Edna,We are delighted to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back again soon for another wonderful experience!

6/10 一般

真實旅客

家人同遊
Room door malfunction
The lock of the door doesn’t work When we left to check out, we found the door couldn’t be locked so anyone can open your room’s door when you’re out. We already told the front desk to check it out
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月24日的回應
Dear Guest,We appreciate you bringing this to our attention. Our team will investigate the issue with urgency and ensure the necessary measures are taken to address it promptly. Your feedback helps us continue to improve our services for all guests.

10/10 優異

Ming

家人同遊, 商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Friendly and Comfortable
Great piece of night of staying
於 2024 年 2 月住了 2 晚
Manager 於 2024年2月24日的回應
Hello Ming,Thank you for choosing to stay with us! We appreciate your feedback and are pleased to hear you had a great night at our hotel. Our team strives to provide excellent experiences for all our guests. We look forward to welcoming you back in the future.

6/10 一般

gina

家人同遊
不滿:整潔度和職員與服務
於 2024 年 2 月住了 2 晚
Customer Care Team 於 2024年2月21日的回應
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 很差

Joice

家人同遊, 親子同遊
不滿:整潔度、設施服務和住宿狀況
The smell is horrible to begin with inside the lobby and in the room was worse. It says no smoking but yet rooms and hallways smell like people smoke. The bedding was beyong disgusting. Housekeeping obviously not a priority. I tried two diffremt rooms, and i was like nope not staying here at all. I left adter 30mins. Dont book here.
於 2024 年 2 月住了 2 晚
Manager 於 2024年2月22日的回應
Hello Joice, We appreciate your feedback regarding your recent stay. We take all guest concerns seriously and will address the issues you highlighted with our team. We strive to provide a pleasant environment for all our guests and regret to learn about your experience. Please contact our management team directly to discuss your concerns further.

10/10 優異

Megan

於 2024 年 2 月住了 1 晚
Manager 於 2024年2月22日的回應
Hello Megan,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality. With a perfect 10 rating, it just says it all. We look forward to welcoming you back.

10/10 優異

BETTY

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
great location
clean and comfortable sleeping area
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月17日的回應
Hello BETTY,We're delighted to hear you found our sleeping area clean and comfortable. Our team strives to ensure a restful stay for all our guests. If you have any further feedback or suggestions, please feel free to reach out to our management team directly.

6/10 一般

Philip

讚好:整潔度、職員與服務和住宿狀況
One night stay
Good value for the money. Front desk was courteous. Hotel needs upgrading but overall room was spacious and clean. Thermostat was not working.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月17日的回應
Hello Philip,Thank you for choosing our hotel and sharing your experience. We're delighted to hear that you found our hotel to be a good value for the money and that our front desk staff provided courteous service. While we understand your concerns about the need for upgrading, we're glad to know that your room was spacious and clean. We apologize for the issue with the thermostat and appreciate you bringing it to our attention. We will make sure to look into this matter further.

2/10 很差

Michael

於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年3月21日的回應
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 優異

JESSICA

讚好:整潔度、職員與服務和住宿狀況
Great
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月23日的回應
Hello JESSICA,We appreciate your feedback and are glad you had a positive experience at our hotel. We hope to welcome you back soon!

2/10 很差

Isabel (Los Banos)

伴侶同遊
不滿:設施服務和住宿狀況
Hotel needs to be updated … lobby was nice loved the lobby went to my room horrible. Had to switch rooms first room air not working and stain on ceiling furniture old. Second room horrible smell had to air out bed uncomfortable l
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月15日的回應
Hello Isabel, Thank you for sharing your experience with us. We appreciate your positive feedback on our lobby and apologize for the issues you encountered with your room. We strive to provide a comfortable stay for all our guests and will take your comments into consideration for future improvements.

4/10 欠佳

Saul

商務旅客
不滿:整潔度、住宿狀況和客房舒適度
Never again
This hotel is filthy. It’s definitely outdated and has a weird smell. I will not be staying here again especially with my family. Not a place where you can feel safe.
Toilet paper holder about to come off the wall
Dirty shower
Dirty
Wall paper falling apart
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月15日的回應
Hello Saul, We apologize that your experience at our hotel did not meet your expectations. We appreciate your feedback and will address the concerns you have raised with our team. We strive to provide a clean and comfortable environment for all our guests. Your safety is our utmost priority. Thank you for bringing these issues to our attention.