在海灘附近

卡納里奧精品酒店的評價

2.5 out of 5
卡納里奧精品酒店
1317 Ashford Avenue, Condado, San Juan

評價

7.0

不錯

10 分評分,優異;1003 則評價中有 316 則" "
8 分評分,不錯;1003 則評價中有 236 則" "
6 分評分,一般;1003 則評價中有 178 則" "
4 分評分,欠佳;1003 則評價中有 111 則" "
2 分評分,很差;1003 則評價中有 162 則" "

7.0/10 

整潔度

7.4/10 

職員與服務

6.2/10 

設施服務

6.6/10 

住宿狀況

6.8/10 

環保程度

評價

10/10 優異

christopher

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
J
於 2024 年 5 月住了 1 晚

10/10 優異

Dayanara

讚好:整潔度、職員與服務和住宿狀況
N/A
於 2024 年 5 月住了 1 晚
Canario Boutique Hotel 於 2024年5月21日的回應
Hello! Thank you for sharing your feedback with us. Your kind words mean a lot to us. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved stay in the future. Best regards,

4/10 欠佳

Charles (brooklyn)

多人同遊
不滿:整潔度和設施服務
Windows that closed or the very least have screens. Shower drain covers.
於 2023 年 4 月住了 3 晚
Canario Boutique Hotel. 於 2024年5月19日的回應
Hello!Thank you for sharing your feedback with us. We understand the importance of functional amenities such as windows that close securely and shower drain covers, for this reason, we make sure to have them for all of our rooms, if not, the front desk agent is always there to assist with any situation. Rest assured, we are actively addressing these issues to enhance the comfort and convenience of our accommodations. Your input helps us improve, and we appreciate your patience and understanding as we work to make necessary improvements.Best regards,

10/10 優異

Jaime

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Friendly and informative m
於 2024 年 5 月住了 1 晚
Canario Boutique Hotel. 於 2024年5月14日的回應
Hello!Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our staff to be friendly and informative during your stay. Providing excellent customer service is one of our top priorities, and it's always gratifying to know when we've succeeded in making our guests feel welcomed and well-informed.Best regards,

10/10 優異

Iris

讚好:整潔度、職員與服務和住宿狀況
The property is located in a very popular area for dining, shopping and bar hopping. Its near the north coast shoreline. Beautiful sunsets.
於 2024 年 5 月住了 1 晚
Canario Boutique Hotel. 於 2024年5月15日的回應
Hello!Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our property's prime location nestled in the heart of Condado. From the array of dining options to the bustling shopping scene and the allure of bar hopping, there's always something exciting to explore just steps away. And yes, those sunsets over the north coast shoreline truly are breathtaking! We're thrilled you got to experience the beauty of our surroundings. We hope to welcome you back soon for another memorable stay!Best regards,

10/10 優異

ISAAC

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The employees were great they met all my needs and complaints
於 2024 年 5 月住了 5 晚
Canario Staff 於 2024年5月14日的回應
Thank you so much Isaac for your incredible review! We're thrilled to hear that you had such a fantastic experience with us! Delivering exceptional service and exceeding expectations is what we strive for, and it's reviews like yours that truly make our day.Best regards,

8/10 不錯

Alberto

讚好:整潔度和職員與服務
For the price is awesome really cool place. The rooms are cozy.
於 2024 年 5 月住了 1 晚
Canario Boutique Hotel. 於 2024年5月8日的回應
Hello!Thank you so much for your wonderful review! We're thrilled to hear that you found our place to be awesome and cool, especially considering the value for the price. Creating a cozy and comfortable environment for our guests is always a top priority, so we're delighted that you enjoyed the rooms!Best regards,

6/10 一般

Benjamin

不滿:職員與服務和設施服務
No habia nadie que me ayudara con el equipaje
於 2024 年 5 月住了 1 晚
Canario Boutique Hotel. 於 2024年5月8日的回應
Hola!Agradecemos sinceramente sus comentarios y lamentamos mucho cualquier inconveniente que haya experimentado durante tu estancia. Sin embargo, queremos aclarar que actualmente no ofrecemos servicios de asistencia con el equipaje. Nos tomamos muy en serio las opiniones de nuestros huéspedes y siempre estamos buscando formas de mejorar nuestros servicios. Apreciamos que hayas compartido tu experiencia con nosotros y tomaremos en cuenta tus comentarios para seguir mejorando.Atentamente,

10/10 優異

Justin

讚好:整潔度和職員與服務
Great value for your money. Definitely worth staying here.
於 2024 年 5 月住了 3 晚
Canario Boutique Hotel. 於 2024年5月6日的回應
Hello!Wow! Thank you so much for such a glowing review. We're so happy to hear that you enjoyed your stay with us. Hope to see you again soon!Best regards,

10/10 優異

milane

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excelente
於 2024 年 4 月住了 1 晚
Canario Boutique Hotel. 於 2024年4月30日的回應
Hola!Muchas gracias por tomar su tiempo para dejarnos una reseña. Fue nuestro placer asistirle durante su estadia. Atentamente,

8/10 不錯

Jean Carlos

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
First room was a bit dirty and had dried red ish marks on pillows and bedding which we think was blood. Second room was good and much cleaner but didn’t have towels or anything. So thank god we brought them from first room.
於 2024 年 4 月住了 1 晚
Canario Boutique Hotel. 於 2024年4月29日的回應
Hello!Thank you for taking the time to share your experience with us. We sincerely apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is paramount to us, and we regret that we fell short of your expectations in the first room. We are glad to hear that your experience improved in the second room. Your feedback is valuable to us as it helps us identify areas for improvement.Best regards,

8/10 不錯

Emily

伴侶同遊, 商務旅客
Would enjoy a smoking section, maybe upstairs on the roof.
於 2024 年 4 月住了 1 晚
Canario Boutique Hotel. 於 2024年4月29日的回應
Hello!Thank you for sharing your feedback with us. We understand that preferences vary, and we appreciate your suggestion for a smoking section. However, as a non-smoking hotel, we adhere to policies aimed at providing a comfortable and healthy environment for all our guests.While we can't accommodate smoking within our premises due to regulations and the comfort of our non-smoking guests, we'll certainly take your suggestion into consideration for future improvements.We are still so happy that you enjoyed your stay with us and find our facilities and services to your satisfaction. Best regards,

2/10 很差

Ivonne

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
No tienen estacionamiento no tienen piscina no tienen elevador
於 2024 年 4 月住了 2 晚
Ivelisse Medina 於 2024年4月26日的回應
Entendemos la importancia de estas comodidades para muchos de nuestros huéspedes. Como boutique hotel ubicado en una zona encantadora y privilegiada, nuestras instalaciones están diseñadas para ofrecer una experiencia íntima y acogedora, con un enfoque en la hospitalidad personalizada y la autenticidad local.Para la conveniencia de nuestros huéspedes, proporcionamos información sobre opciones de estacionamiento cercanas, que incluyen estacionamiento en la calle y privado, y estamos siempre dispuestos a ayudar con recomendaciones y servicios para que su estadía sea lo más placentera posible. Igualmente indicamos y especificamos en todas nuestras plataformas nuestras facilidades para su fácil referencia y que puedan hacer los arreglos necesarios de antemano.Apreciamos sus comentarios y los tomaremos en consideración mientras buscamos mejorar y adaptar nuestras ofertas para satisfacer las necesidades de nuestros huéspedes.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y ofrecerle una experiencia más satisfactoria. Estamos seguros que disfrutó de nuestra bella isla y sus maravillas.

8/10 不錯

William

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Excellent location in tha heart of Condado, very touristic area, with lots of restaurants and nights life.
於 2024 年 4 月住了 1 晚
Canario Boutique Hotel. 於 2024年4月24日的回應
Hello!Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your experience with us. Your kind words mean a lot to our team, and we're grateful for your support. We look forward to serving you again in the future!Best regards,

10/10 優異

Carlos I.

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Canario Boutique Hotel. 於 2024年4月24日的回應
Hello!Wow! We're truly honored by your glowing review. It's fantastic to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we're delighted to have met your expectations. Thank you for choosing us, and we can't wait to welcome you back soon!Best regards,

8/10 不錯

melanie

家人同遊
讚好:整潔度和職員與服務
The staff was wonderful and Eddy made check-in very easy. He also told us we could use the hot tub at a sister hotel, which is very nice and we took advantage of that to relax. The room was fine, but it wasn’t cleaned after our first night there. Also, the sheets were very Thread and pilled. Other than that, it was and a great location for restaurants and beach.
於 2024 年 4 月住了 2 晚
Canario Boutique Hotel. 於 2024年4月24日的回應
Hello!Thank you for your fantastic review! We're thrilled to hear that you had such a great experience with us. Providing excellent service is what we strive for, and we're delighted that we could exceed your expectations. Your feedback means the world to us.Best regards,

10/10 優異

Jessica

不滿:整潔度和住宿狀況
於 2024 年 4 月住了 3 晚
Eddy 於 2024年4月19日的回應
Dear Jessica,Thank you for staying with us. We appreciate your feedback.Best regards,Eddy,Canario Boutique Hotel,Guest Services Host

6/10 一般

Martin

讚好:整潔度
於 2024 年 4 月住了 3 晚
Eddy 於 2024年4月19日的回應
Dear Martin,Thank you for staying with us. We appreciate your feedback.Best regards,Eddy,Canario Boutique Hotel,Guest Services Host

10/10 優異

Daniel

讚好:整潔度、職員與服務、設施服務和住宿狀況
Está super limpia y acojedora,lo malo es que no tiene estacionamiento, lo demás, excelente
於 2024 年 4 月住了 1 晚
Ambassador Team 於 2024年4月14日的回應
Thank you very much

10/10 優異

Diana

伴侶同遊
讚好:設施服務
I love that it was clean and very comfortable, I also loved that it was close to the beach. Also they had other hotels that had amenities for us to experience so it was nice to have that as well. The staff was always nice and attentive to our needs. I would recommend this Canario boutique and the other hotels they have as well.
於 2024 年 4 月住了 4 晚
Ambassador Team 於 2024年4月14日的回應
Thank you very much

10/10 優異

Ryan

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really nice people and close to everything
於 2024 年 4 月住了 1 晚
Canario Boutique Hotel. 於 2024年4月13日的回應
Hello!We're so happy to hear you had a nice stay with us, we loved to host your stay and hopefully can see you again soon!Best regards,

10/10 優異

Quacy Gerard

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property a good, I enjoyed my stay quit and assessable to food,beach and shopping
於 2024 年 4 月住了 2 晚
Canario Boutique Hotel. 於 2024年4月11日的回應
Hello!We're so happy to hear you had a stay with us; especially enjoying our nearby activities in the heart of Condado. Hopefully we get to see you again soon!Best regards,

6/10 一般

Richard

讚好:整潔度、職員與服務和住宿狀況
Close to the beach.
於 2024 年 4 月住了 3 晚
Canario Boutique Hotel. 於 2024年4月8日的回應
Hello!We're sorry to hear you didnt have a perfect stay with us, regardless of anything, we're so happy you enjoyed our prime location a block a way from the beach. Best regards,

6/10 一般

Joseline

於 2024 年 4 月住了 1 晚
Canario Boutique Hotel. 於 2024年4月29日的回應
Hello!Thank you for taking the time to leave us a rating. We appreciate your feedback and strive to ensure that every guest has a positive experience with us. If there are any specific areas where you feel we can improve or if you have any suggestions for us, please don't hesitate to reach out. Your insights are invaluable in helping us enhance our services and facilities for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,

2/10 很差

Teresa

於 2024 年 4 月住了 3 晚
Canario Boutique Hotel. 於 2024年4月29日的回應
Hello!We appreciate you taking the time to leave a review, although we're sorry to hear that your experience didn't meet your expectations. However, we do not see any complaints you might have had during your stay. Your satisfaction is important to us, and we'd like to ensure that your concerns are addressed. Please feel free to reach out to our customer support team so we can better understand your experience and work towards a resolution.Best regards,

8/10 不錯

PETER

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Typical Boutique expectations. Very satisfied
於 2024 年 3 月住了 3 晚
Canario Boutique Hotel. 於 2024年4月7日的回應
Hello!We're so happy to hear you had a nice stay with us! Hopefully we get to see you again soon!Best regards,

2/10 很差

Jack

多人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
My guest was robbed of $300.00 by the housekeeping staff. Our first morning upon our arrival we went to breakfast. When we returned to the room we noticed additional towels had been delivered. When my guest opened his travel bag hed noticed his wallet had been moved. once he counted his funds he realized $300.00 was gone.
於 2024 年 3 月住了 4 晚
Canario Boutique Hotel. 於 2024年4月24日的回應
Hello!We're truly sorry to hear about your less-than-satisfactory experience. We take feedback seriously, and I want to extend my sincerest apologies for any inconvenience or disappointment you may have encountered. We're committed to improving, and your feedback helps us do just that. Please know that we're taking steps to address your concerns and investigate the matter further. If there's anything specific you'd like to discuss, please don't hesitate to reach out. Your satisfaction is important to us, and we hope to have the opportunity to make things right.Best regards,

8/10 不錯

Lou

家人同遊
讚好:整潔度、職員與服務和住宿狀況
The location was great and the staff were very helpful and friendly.
於 2024 年 3 月住了 1 晚
Canario Boutique Hotel. 於 2024年4月4日的回應
Hello!We're so happy to hear you had a nice stay with us, it was our pleasure hosting your stay in our beautiful Island!Best regards,

6/10 一般

Nancy

讚好:職員與服務
Quaint little place, charming with personality. Thin walls and NO bang for your buck BUT great location, safe and clean. If you are just looking for somewhere to lay your head but not really hang out in - this is your place.
於 2024 年 3 月住了 3 晚
Ambassador Team 於 2024年4月2日的回應
Thank you

10/10 優異

YOJAIMY

讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything good!
於 2024 年 3 月住了 1 晚
Canario Boutique Hotel. 於 2024年3月30日的回應
Hello!We're so happy to hear you had a nice stay with us! Hopefully we get to see you again soon!Best regards,

8/10 不錯

Lou

家人同遊
讚好:整潔度、職員與服務和住宿狀況
The staff was great and the location can’t be beat.
於 2024 年 3 月住了 2 晚
Canario Boutique Hotel. 於 2024年3月29日的回應
Hello!We're so happy to hear you had a nice stay with us. Hopefully we get to see you again soon!Best regards,

4/10 欠佳

Maria

家人同遊
不滿:設施服務和住宿狀況
We arrived late and found parking nearby. The hotel is centrally located and easy to find. We were hoping for nicer furnishings and decor from a Spanish style local. Instead it was gloomy and a little depressing. We did not have hot water, instead we were met with cold water in the shower after a long day of travel.
於 2024 年 3 月住了 1 晚
Canario Boutique Hotel. 於 2024年3月28日的回應
Hello!We're sorry to hear you did not have a good stay with us. Our hotel prides itself in improving every day, including such things as our funiture and decor. However, we do provide hot water, if any issue, our front desk agents are always there to help. Best regards,

2/10 很差

Carmen

於 2024 年 2 月住了 3 晚
Ambassador Team 於 2024年3月24日的回應
Thank you

8/10 不錯

iris

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Solo pasé la noche, todo bien
於 2024 年 3 月住了 1 晚
Canario Boutique Hotel. 於 2024年3月19日的回應
Hola!Muchas gracias por tomar su tiempo para dejarnos una reseña. Fue nuestro placer asistirle durante su estadia. Atentamente,

4/10 欠佳

gladys

讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
Room to small,is dark no mirrors in the room,they don’t clean the room only after you lived , no parking, no swimming pool and no security box not even in the front desk 🙁
於 2024 年 3 月住了 4 晚
DRL 於 2024年3月19日的回應
We are sory your stay didnt go as expected the room is dark because the guests normally prefer it like tha. The rooms here are cleaned every two days after the guests arrival. Also we apologize we didnt have security boxes in the front desk because they are being replaced by more modern ones

2/10 很差

Maria

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
I am writing to you regarding the itinerary mentioned below which I recently purchased from you. I have booked all my hotel stays and flights with you for years and have never ever had a problem. You are definitely my go to online travel agents. However I can not overemphasize my disappointment on this particular reservation. If nothing else you can prevent other loyal tourists from experiencing what I did. This hotel needs to be shut down. It was disgustingly dirty, old, and unfit for guests. From broken toilets, to broken ice machine, commune refridgerator that had not been cleaned out in weeks as such advised by the maintenance worker, window locks that were broken and probably the icing on the cake would have to have been the hole in the wall where the smoke detector should of been. I was accompanied by my partner and have never been so embarrassed in all of my travel days. I am requesting some type of compensation from Expedia as I would like to think that you stand behind the hotels you help promote and book on your site. I have attached pictures of my room
Ivelisse Medina 於 2024年3月19日的回應
Thank you for sharing your feedback. We take guest concerns seriously and will address these issues with the concerned departments immediately. We apologize for any inconvenience caused and will work to ensure a more pleasant experience for our guests. We would have liked your letting us know during your stay of any inconveniences encountered as we would have been able to address any issues at that moment either by having maintenance or giving you an upgrade. Besides that we are sure you enjoyed our beautiful Island and our privilege location.

6/10 一般

Mona

讚好:整潔度
不滿:住宿狀況
We didn't have any wash cloths, from Saturday until Monday check out time no hot water, Generator was on from Saturday Morning unti Sunday evening, It was extremely loud.
於 2024 年 3 月住了 3 晚
Canario Boutique Hotel. 於 2024年3月18日的回應
Hello!We're sorry to hear you did not enjoy your stay. Our maintance as well as our front desk agents are always there top assist any type of situation, if given the problem, they can fix it. Sometimes the area simply has no electricity, but our hotel makes sure that all of our guest count with power through all of it. Best regards,

10/10 優異

carlos

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Like the place
於 2024 年 2 月住了 3 晚
Canario Boutique Hotel. 於 2024年3月18日的回應
Hello!We're happy to hear you had a great stay with us! We're more than delighted to have hosted your stay. . Hopefully we get to see you once again soon!Best regards,

8/10 不錯

Addison

It was located in a very convenient location. It had a variety of necessary stores and tourist attractions within its proximity.
於 2024 年 3 月住了 4 晚
Canario Boutique Hotel. 於 2024年3月18日的回應
Hello!We're happy to hear you had a great stay with us! We're more than delighted to have hosted your stay. Our central location is indeed one of best qualities. Hopefully we get to see you once again soon!Best regards,

6/10 一般

Enrique

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
the only bad thing about this hotel that they don't have parking for there customers . I had to sit in my car for two hours before some one pulled out. They should also include breakfast.
於 2024 年 3 月住了 2 晚
Canario Boutique Hotel. 於 2024年3月18日的回應
Hello!We're sorry to hear you didnt have the best stay. It is stated in our page that we do not provide any private parking nor breakfast, however, we are located in the heart of Condado where many shops and restaurants are easily accesible. Best regards,

8/10 不錯

Ian

讚好:整潔度
Very convenient for what I needed to do. Ubers serve the area well. Single room was very tight
於 2024 年 3 月住了 7 晚
Canario Boutique Hotel. 於 2024年3月18日的回應
Hello!We're happy to hear you had a great stay with us! We're more than delighted to have hosted your stay. Our front desk is always there to help and can gladly help with any upgrades. Hopefully we get to see you once again soon!Best regards,

10/10 優異

Nicholas

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
Nice property but there no pool and they other hotels are far away so you gotta travel for a pool
於 2024 年 3 月住了 5 晚
Canario Boutique Hotel. 於 2024年3月14日的回應
Hello!We're happy to hear you had a nice stay with us. Even thought our hotel does not provide a pool we'll always be there to help with any other needs our guest might have!Best regards,

8/10 不錯

Hector

家人同遊
Asked for beach towels and was told they didn’t have any clean ones.
於 2024 年 3 月住了 3 晚
Canario Boutique Hotel. 於 2024年3月12日的回應
Hello! We're happy to hear you had a nice stay with us regardless of anything. Hopefully we get to see you again soon!Best regards,

6/10 一般

Hector

家人同遊
Television was broken, I reported it on Thursday but staff didn’t look at it until Saturday.
於 2024 年 3 月住了 2 晚
Canario Boutique Hotel. 於 2024年3月12日的回應
Hello!We're sad to hear you did not have a nice stay with us. Our front desk is always to assist any situation if informed, in our notes we do not see any complaints during your stay. Best regards,

8/10 不錯

Rosa

家人同遊, 多人同遊
讚好:整潔度和職員與服務
Need some repairs
於 2024 年 2 月住了 24 晚
Eddy 於 2024年3月12日的回應
Dear Rosa,Thank you for staying with us. We appreciate your feedback.Best regards,Eddy,Canario Boutique Hotel,Guest Services Host

10/10 優異

julia

家人同遊
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
We stayed at this hotel for 3 nights and had a wonderful experience. The staff was very kind and helpful and did not hesitate to accommodate anything that we needed. We tried to stay for longer but they were unfortunately booked. Would definitely recommend for anybody wanting to stay somewhere that is walking distance from souvenir shops and restaurants.
於 2024 年 3 月住了 3 晚
Canario Boutique Hotel. 於 2024年3月11日的回應
Hello!We're so happy to hear you had a nice stay with us. We'd love to host your stay once again in the near future!Best regards,

2/10 很差

Joanne

不滿:職員與服務
於 2024 年 2 月住了 5 晚
Canario Boutique Hotel. 於 2024年3月11日的回應
Hello!We're sad top hear your stay wasnt the best. Our front desk agents are always there to help and we see no complaints on your behalf. We wish to have helped with any situation that might have happened during your stay. Best regards,

10/10 優異

Alondra

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Servicio al cliente Excel te. Hice check in a las 11:30pm. Todo súper bien, habitación limpia. No hay parking en el hotel, pero hay parking cerca.
於 2024 年 3 月住了 1 晚
Canario Boutique Hotel. 於 2024年3月11日的回應
Hola!Muchas gracias por dejarnos saber como estuvo su estadia. Fue nuestro placer asistirle durante su viaje y esperamos verla nuevamente. Atentamente,

10/10 優異

Evelyn

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Convenient for short stays.
於 2024 年 2 月住了 7 晚
Canario Boutique Hotel. 於 2024年3月11日的回應
Hello!We're so happy to hear you had a nice stay with us. We'd love to host your stay once again in the near future!Best regards,

6/10 一般

Rolanda

家人同遊, 商務旅客
不滿:整潔度、設施服務和住宿狀況
There was no housekeeping during our stay. Staff was pleasant and helpful
於 2024 年 3 月住了 3 晚
Canario Boutique Hotel. 於 2024年3月11日的回應
Hello!We're sad top hear your stay wasnt the best. Our front desk agents are always there to help and easily could've assisted this situation. We also have a Housekeeping team that makes sure to keep the rooms tidy and always be there for our guest. Best regards,