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聖胡安米拉馬萬怡酒店的評價

3.5 out of 5
聖胡安米拉馬萬怡酒店
801 Ponce De Leon Avenue, San Juan

評價

8.4

很好

10 分評分，優異；1001 則評價中有 480 則" "
8 分評分，不錯；1001 則評價中有 326 則" "
6 分評分，一般；1001 則評價中有 121 則" "
4 分評分，欠佳；1001 則評價中有 37 則" "
2 分評分，很差；1001 則評價中有 37 則" "

8.8/10 

整潔度

9.0/10 

職員與服務

8.0/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

Luis

讚好：整潔度和職員與服務
Good area with good access to restaurants and main roads. Hotel is very good with excellent attention from the staff
於 2024 年 5 月住了 2 晚

10/10 優異

Majorie (Union)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

6/10 一般

Julie

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Room reeked of stale cigarette smoke. Electrical outlets were not functioning.
於 2024 年 5 月住了 4 晚

10/10 優異

Xavier

家人同遊
讚好：整潔度和職員與服務
Needs update
於 2024 年 5 月住了 1 晚

8/10 不錯

Sandra

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Personal y limpieza muy bien Los muebles y el interior del cuarto no muy buenos
於 2024 年 5 月住了 1 晚

10/10 優異

Olivia

商務旅客
Will stay again
於 2024 年 4 月住了 1 晚
Francisco 於 2024年4月26日的回應
Thank you for staying with us. We appreciate your feedback.

8/10 不錯

Gary

讚好：整潔度、職員與服務、設施服務和住宿狀況
$17 worth of available snacks free each day. Restaurant, at least for brunch was so so. There's what looked to be a decent little place for breakfast about about 2-3 blocks heading to Old San Juan, same side of the street.E-scooters all over which are great for a quick trip.
於 2024 年 4 月住了 4 晚
Francisco 於 2024年4月26日的回應
Thank you for staying with us. We appreciate your feedback.

8/10 不錯

Angela Maria (West Palm Beach)

於 2024 年 4 月住了 3 晚

10/10 優異

Ricardo

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy
於 2024 年 3 月住了 2 晚
Francisco 於 2024年4月26日的回應
Thank you for staying with us. We appreciate your feedback.

6/10 一般

Farid Julio

伴侶同遊
於 2024 年 4 月住了 3 晚
Francisco 於 2024年4月26日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

Kimberly Suerte (Las Vegas)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 6 晚
Francisco 於 2024年4月26日的回應
Thank you for staying with us. We appreciate your feedback.

6/10 一般

Jonathan William

家人同遊, 伴侶同遊
讚好：整潔度和住宿狀況
When checking in there were no issues. Moises was very informative and helpful and ven assured that my request for a microwave was fulfilled in a timely manner. The room was beautiful and clean. The housekeeper, Nitza, was very thorough when cleaning and assuring that we received anything we were needing. She even brought more shampoo expeditiously. Some concerns were the vallet parking. You are forced to use this service if you have a car rental needing to be parked. The amount of time you have to wait for your car is a while. I even attempted to call in advance, but the button for vallet parking in the in the rooms line seems not to work. Also, there was a vallet workers was very unprofessional and created a bad experience for me as they were being homophobic towards me and my spouse. They have made comments on numerous occasions. There was even an issue where they didn’t put our room number down for the vallet parking and I had to bring this to the attention of the front desk for them to correct this. Another experience that was kind of offputting was ordering from the comedor restaurant downstairs. I ordered 2 comedor burgers well done and when I received it, it was burned. When brought to their attention they offered to remake them but even then they were burnt again. The following day when we went for drinks the staff just gave us looks due to the previous day issue with the burgers. Besides these things the experience was ok.
於 2024 年 4 月住了 6 晚
Francisco 於 2024年4月19日的回應
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling to meet your expectations.I have shared your feedback with the leadership team to ensure the necessary guidelines are in place so we can immediately address the concerns noted on your survey response.

2/10 很差

Julia

於 2024 年 4 月住了 5 晚

10/10 優異

Rochelle A

於 2024 年 4 月住了 3 晚

8/10 不錯

Sandra Masiel

讚好：整潔度、職員與服務和住宿狀況
Tranquila, segura y buena atension
於 2024 年 4 月住了 3 晚
Francisco 於 2024年4月11日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

Winnie

讚好：整潔度和職員與服務
Old hotel conveniently located. Hotel needs a facelift but the staff who checked us in was very helpful, friendly and gave us good restaurant recommendations. There is a supermarket almost right opposite to the hotel. Also quite a selection of restaurants within walking distance. Only one lift and the door closes very fast. Would not stop closing even if one tries to manually force it to.
於 2024 年 4 月住了 1 晚
Francisco 於 2024年4月11日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

Hector

讚好：整潔度、職員與服務和住宿狀況
Excellent and convienent.
於 2024 年 4 月住了 5 晚
f 於 2024年4月11日的回應
Thank you for staying with us. We appreciate your feedback.

6/10 一般

Vijaya

親子同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
Building looks old, my room is not updated.
於 2024 年 3 月住了 4 晚
Francisco 於 2024年4月11日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

Dairobis

讚好：整潔度、職員與服務和住宿狀況
A good property for walking vacations
於 2024 年 3 月住了 3 晚
Francisco 於 2024年4月11日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

Michelle

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Their beds were very comfortable, their staff was excellent, and their restaurant staff was professional. Very convenient to cruise ships.
於 2024 年 3 月住了 1 晚
Francisco 於 2024年4月2日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

Marta

讚好：整潔度、職員與服務、設施服務和住宿狀況
Incredible Customer service. Rooms were clean and staff was amazing. Rooms are a bit small but everything else was amazing. Will definitely stay again.
於 2024 年 3 月住了 5 晚
Francisco 於 2024年4月2日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

Jon

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
staff was super
於 2024 年 3 月住了 1 晚
Francisco 於 2024年4月2日的回應
Thank you for staying with us. We appreciate your feedback.

8/10 不錯

HILROY

讚好：整潔度、職員與服務和住宿狀況
Would like to see a complimentary breakfast including, plus having a microwave in the rooms would be nice
於 2024 年 3 月住了 6 晚
Francisco 於 2024年4月2日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

AURORA

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great customer service
於 2024 年 3 月住了 2 晚
Francisco 於 2024年4月2日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

Navin

家人同遊
Everything was just great.
於 2024 年 3 月住了 4 晚
Francisco 於 2024年4月2日的回應
Thank you for staying with us. We appreciate your feedback.

8/10 不錯

Luis (Elkridge)

讚好：整潔度、職員與服務和住宿狀況
Room bathroom a little tight but clean. Door stuck.
於 2024 年 3 月住了 2 晚
Francisco 於 2024年3月11日的回應
Thank you for staying with us. We appreciate your feedback.

2/10 很差

denmar

家人同遊
不滿：職員與服務、設施服務和住宿狀況
Only one tiny elevator so the wait time is between 10-15 mins. The elevator stops every floor! It’s ridiculous!
Francisco 於 2024年3月11日的回應
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling to meet your expectation. I have shared your feedback with the appropriate leadership team to ensure consistently deliver upon guest expectations.

6/10 一般

Susan

讚好：整潔度和職員與服務
於 2024 年 3 月住了 1 晚
Francisco 於 2024年3月11日的回應
Thank you for staying with us. We appreciate your feedback.

8/10 不錯

Barbara

於 2024 年 3 月住了 6 晚
Francisco 於 2024年4月2日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

AUGUSTO

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent
於 2024 年 3 月住了 1 晚
Francisco 於 2024年3月4日的回應
Thank you for staying with us. We appreciate your feedback.

6/10 一般

Julianne

伴侶同遊, 多人同遊
讚好：整潔度和住宿狀況
Arrived from the airport at 2PM. Room not ready but was not guaranteed until 4PM so that was ok. Was told they would call when the room ready. No call! Went back at 4 and room ready. We got drinks and an appetizer in the Comodore room while waiting. That was nice. Dinner in the Ariel Restaurant did not start until 7:30 so we went to a nice steakhouse down the street.
於 2024 年 3 月住了 1 晚
Francisco 於 2024年3月4日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

Alberto (Brooklyn)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Very convenient with the Marriott logo.
於 2024 年 3 月住了 1 晚
Francisco 於 2024年3月4日的回應
Thank you for staying with us. We appreciate your feedback.

6/10 一般

Jorge

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 5 晚
Francisco 於 2024年2月29日的回應
Thank you for staying with us. We appreciate your feedback.

6/10 一般

Sylvia

讚好：整潔度和職員與服務
Price is not worth the Room size and facilities.
於 2024 年 2 月住了 1 晚
Francisco 於 2024年2月26日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

wayne

伴侶同遊
讚好：設施服務
Good so far
於 2024 年 2 月住了 1 晚
Francisco 於 2024年2月26日的回應
Thank you for staying with us. We appreciate your feedback.

6/10 一般

Gianni

讚好：整潔度和職員與服務
於 2024 年 2 月住了 1 晚
Francisco 於 2024年2月26日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

William

於 2024 年 2 月住了 1 晚
Francisco 於 2024年2月19日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

Thomas

讚好：整潔度、職員與服務和住宿狀況
Staff at the desk were excellent! They answered all of our questions Restaurant was great. Room was noisy with elevator noise and people in other rooms could be heard very clearly
於 2024 年 2 月住了 1 晚
Francisco 於 2024年2月19日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

Rodolfo Jr

讚好：整潔度、職員與服務和住宿狀況
Could use refurbishment but the attentiveness, friendliness and professionalism of the staff makes up for everything.
於 2024 年 2 月住了 5 晚
Francisco 於 2024年2月15日的回應
Thank you for staying with us. We appreciate your feedback.

6/10 一般

Gowtham

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2024 年 2 月住了 3 晚
Francisco 於 2024年2月14日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

Cihan (Crown Point)

讚好：整潔度、職員與服務、設施服務和住宿狀況
It is a good property and Comedor has great ambience and food and people.
於 2024 年 2 月住了 1 晚
Francisco 於 2024年2月14日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

TINA

伴侶同遊
讚好：整潔度和職員與服務
Very convenient for a pre-night stay for a cruise from the Pan American cruise port. Staff very friendly at the front desk and the Comedor Restaurant. Building can use refreshing. Corridors and our room were dark. Our room could use a paint refresh. The tub grout needs a refresh, both in the tub and where the tub meets the floor.
於 2024 年 2 月住了 1 晚
Francisco 於 2024年2月5日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

Theresa Bernal (San Francisco)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean property wit friendly staff
於 2024 年 1 月住了 7 晚
Francisco 於 2024年2月1日的回應
Thank you for staying with us. We appreciate your feedback.

8/10 不錯

Adanaida

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I don't like the price of the parking and the breakfast is not included
於 2024 年 1 月住了 4 晚
Francisco 於 2024年1月31日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

Debbie

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
clean and safe
於 2024 年 1 月住了 2 晚
Francisco 於 2024年1月29日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

Billy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice stay in a quaint part of town.
Very nice stay in a quaint part of town. Very friendly and helpful staff
於 2024 年 1 月住了 1 晚
Francisco 於 2024年1月29日的回應
Thank you fir staying with us. We appreciate your feedback.

10/10 優異

Diane

於 2024 年 1 月住了 1 晚
Francisco 於 2024年4月2日的回應
Thank you for staying with us. We appreciate your feedback.

6/10 一般

Thomas

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
We booked an accessible room as my husband uses a wheelchair. When we arrived we were allocated a room on floor 11 with no accessible features and the main lift was broken so we had to squeeze the wheelchair into the service lift.
於 2024 年 1 月住了 1 晚
Francisco 於 2024年1月29日的回應
Thank you fir taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling to meet your expectations. I have shared your feedback with the appropriate leadership team yo ensure consistently deliver upon guest expectations.

8/10 不錯

Samuel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Night before a cruise
This is a dependable hotel, close to the cruise port with restaurants and a grocery store in easy walking distance. The staff is very friendly and helpful.
於 2024 年 1 月住了 1 晚
Francisco 於 2024年1月29日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

Gregory

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Francisco 於 2024年1月29日的回應
Thank you for staying with us. We appreciate your feedback.