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狄坎特酒店的評價

3 out of 5
狄坎特酒店
106 Calle San José, Old San Juan, San Juan, PR

評價

9.4

完美

10 分評分，優異；1002 則評價中有 734 則" "
8 分評分，不錯；1002 則評價中有 187 則" "
6 分評分，一般；1002 則評價中有 48 則" "
4 分評分，欠佳；1002 則評價中有 21 則" "
2 分評分，很差；1002 則評價中有 12 則" "

9.6/10 

整潔度

9.6/10 

職員與服務

8.6/10 

設施服務

9.4/10 

住宿狀況

9.0/10 

環保程度

評價

2/10 很差

Samantha

於 2022 年 9 月住了 2 晚

8/10 不錯

brian

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place great location in old San Juan
於 2024 年 4 月住了 1 晚
Angel V 於 2024年4月29日的回應
Thank you for your feedback, Brian!

10/10 優異

Bianca

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved our stay at Decanter. The hotel is so cute and boutique. The location is great if you want to explore old San Juan, which I recommend doing. The staff was so friendly and helpful. It’s a little noisy on the weekends, being so close to the party street, but we still loved it.
於 2024 年 4 月住了 4 晚
Angel V 於 2024年4月26日的回應
Thank you for the high rating & feedback, Bianca. We hope you had an amazing time in PR!

10/10 優異

Andrew

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Angel V 於 2024年4月26日的回應
Thank you for the high rating, Andrew!

8/10 不錯

Sherene

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is located in a nice area in Old San Juan. It was close to restaurants and shops. The room was only refreshed once during my stay and we ran out of toilet paper. Daily room refreshers would have enhanced my stay at the hotel.
於 2024 年 4 月住了 3 晚
Angel V 於 2024年4月26日的回應
We appreciate your feedback, Sherene. We hope you had a great time in PR!

10/10 優異

andrew

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful and relaxing. Nice rooms, wonderful view and a stunning restaurant/bar.
於 2024 年 4 月住了 1 晚
Angel V 於 2024年4月26日的回應
We appreciate your feedback, Andrew! We hope you had an amazing time in Old San Juan!

10/10 優異

Deborah

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was amazing. They had great suggestions on where to eat and what to see. I wanted a historical look at San Juan and I got exactly that. The food was incredible at the suggested places. I can’t wait to go back.
於 2024 年 2 月住了 5 晚
Angel V 於 2024年4月26日的回應
Thank you for the high rating & kind words Deborah. We hope you had an amazing time!

10/10 優異

Mireya

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice and cozy! Great location
於 2024 年 4 月住了 1 晚
Angel V 於 2024年4月16日的回應
Thank you for staying with us, Mireya! We hope you had an amazing time.

10/10 優異

Edgardo

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
impecable. excelente servicio. la terraza de la habitación amplia. las atenciones en el bar. nos hicieron sentir como en casa
於 2024 年 4 月住了 1 晚
Angel V 於 2024年4月16日的回應
Gracias por la puntuación y los comentarios, Edgardo. Esperamos que lo haya pasado increíble!

10/10 優異

GABRIEL

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice hotel in the area. Excellent service and friendly staff. We got a complimentary bottle of Chardonnay, which was a pretty good bottle from California. The area might be a bit noisy, but ear plugs solve the problem. I slept for 12.5 hours after a long flight. What more can I expect from a hotel?
於 2024 年 4 月住了 1 晚
Angel V 於 2024年4月26日的回應
Thank you for the high rating and kind words. We hope you had an amazing time in San Juan!

10/10 優異

Li

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Angel V 於 2024年4月16日的回應
Thank you for the high rating, Li! We hope you had an amazing time in San Juan.

10/10 優異

Ellen M

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved our stay at the Decanter. In the center of everything. Lovely suites. Would definitely return again.
於 2024 年 3 月住了 6 晚
Angel V 於 2024年4月13日的回應
We're glad you loved your stay with us! Thank you for the high rating & feedback, Ellen.

10/10 優異

John

家人同遊
讚好：職員與服務、設施服務和住宿狀況
This hotel is at the heart of old San Juan. It’s very convenient. Staff is friendly.
於 2024 年 4 月住了 3 晚
Angel V 於 2024年4月11日的回應
Thank you for the high rating and feedback, John!

10/10 優異

Cheryl

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent 2 night stay prior to our cruise. Staff very welcoming and informative. No problems checking in and were granted late check out. They also called a taxi for us. Would definitely stay here again. Decanter has a lot of character and give you the historical vibes of Old San Juan! Thank you so very much; it was so enjoyable & simply perfect.
於 2024 年 4 月住了 2 晚
Angel V 於 2024年4月11日的回應
Cheryl, thank you for the high rating and feedback! We hope you had an amazing time in Old San Juan!

10/10 優異

Hanna

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Angel V 於 2024年4月11日的回應
We hope you had an amazing time in PR, Hanna! Thank you for the high rating.

10/10 優異

Vidonni

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I have never been somewhere where my expectations have been far surpassed!!! This started before I even went to the hotel. The hosts were already contacting me to assure that I was good to go and let me know what to do if I needed anything. There was a Fernando that really helped as well as the other staff who went above and beyond, even as far as reserving taxis for us during our stay. Our room was more than we could ask for. I didn't know the sofa bed was in a separate room, we felt like we were staying at an Airbnb! The location is smack dab in the center of Viejo San Juan, so if you plan to spend a lot of time there, pretty much everything is walking distance. It was perfect. Yes, behind the Decanter are a few bars so you do hear the last night crowds going home at night. A sleep sound machine we brought helped us avoid those noises! Oh and they have a great tapas and cocktail bar upstairs called El Cathedral! Give it a try!!! We hope to return soon!!! (I also wrote this on my Yelp : 5 Star Review)
於 2024 年 3 月住了 4 晚
Angel V 於 2024年4月6日的回應
Vidonni, thank you for the high rating and detailed feedback. We're very happy that you had such a great time in San Juan!

10/10 優異

Paul

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great experience
於 2024 年 3 月住了 2 晚
Angel V 於 2024年4月4日的回應
Thank you for the high rating, Paul! We hope you had an amazing time in PR!

10/10 優異

Vivian

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nicely updated vintage building.. great location.
於 2024 年 3 月住了 1 晚
Angel V 於 2024年4月4日的回應
Thank you for the high rating and feedback, Vivian!

10/10 優異

Karen (Huntington Beach)

於 2024 年 3 月住了 2 晚
Angel V 於 2024年4月20日的回應
Thank you for the high rating, Karen! We hope you had an amazing time in San Juan!

10/10 優異

Gary

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
From check in to the check out, the staff treated us like family. I really felt pampered, and that they really cared! Our room 301 had a magnificent view of the cathedral. It was air conditioned and the king bed was just the right amount of comfy. We particularly loved the rooftop bar, which became our hideaway. I couldn’t recommend this more. We don’t necessarily jump on the American style 4 star hotels, and prefer local owned and managed places that contribute directly to the local economy.
於 2024 年 3 月住了 3 晚
Angel V 於 2024年4月4日的回應
We greatly appreciate your kind words and high rating. We hope you had an amazing time in San Juan, Gary!

10/10 優異

Allison

讚好：整潔度、職員與服務、設施服務和住宿狀況
A lovely little spot in the heart of old San Juan. Walkable to most everything you could want. Staff was super friendly and helpful. A delightful spot-get the terrace room
於 2024 年 3 月住了 1 晚
Angel V 於 2024年3月30日的回應
Thank you for the high rating and feedback, Allison! We hope you had an amazing time in Old San Juan.

8/10 不錯

John

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I've stayed at a few hotels in OSJ and I'd stay at this one again. > Front desk was very friendly and very helpful. They held my bags pre-check-in and post-check-out. I'd feel better if they were put away during that time, although they were behind the inner door. > Very clean. > My room had high windows, but had pretty good light in the daytime - wasn't like a cave. > Bathroom was a good size - shower was large and the water pressure was good, and the hot water was hot. Vanity had counter space (some other hotels did not) and there was a swing-arm magnifying mirror. > The room and the bathroom in particular could've benefitted from some brighter lighting when needed, especially by the vanity. They seemed receptive to the suggestion. > The rooftop bar is only open from Thursday through the weekend, but the roof is always available and I spent time up there stretching and meditating in the morning and writing at night. It looks south over the cathedral and toward the bay. > My room had two twin beds. The bed was comfortable but I'm guessing it was twinXL - long enough but narrow. I'd prefer wider, but I'm small so it wasn't really a problem for me. You might feel differently. > Location is great! Next to the cathedral, near the square with "4 Estaciones" cafe, busking musicians and the Poets Passage. Lots of restaurants near by - including Almacen (Argentinian) with amazing churrasco and desserts, and just a short walk from the arts museum and the Morro fort.
於 2024 年 3 月住了 4 晚
Angel V 於 2024年3月30日的回應
John, thank you for the high rating and detailed feedback. We hope you had an amazing time in Old San Juan!

10/10 優異

Steve

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent location, clean hotel, and friendly staff. Highly recommended for pre-cruise accommodations.
於 2024 年 3 月住了 1 晚
Angel V 於 2024年3月27日的回應
Thank you for the high rating and feedback, Steve! We hope you had an amazing time in San Juan!

10/10 優異

Kenneth

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was well appointed loved having the purvate open terrace, my check in was delayed by about an hour un fortunately. But the staff was courteous and kind. And it is very noisey at night not the hotels fault it was the neighboring buildings they partied til.past 3am. It was a saturday night that could be why
於 2024 年 3 月住了 1 晚
Angel V 於 2024年3月22日的回應
Thank you for the high rating & feedback, Kenneth!

6/10 一般

Jennifer

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

4/10 欠佳

Homero

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Old San Juan has a shortage of hotel space, so the price value doesn’t seem to add up. $300 night for a somewhat rundown facility. No services. Not much usable public space. Rooftop has minimal shade, interior courtyard has an open roof that gets rained on and becomes unusable. Free coffee (machine) but the machine hardly worked. Compared to many other places and many other stays, there was little provided that would make me come back to this hotel and was a turn off for our old San Juan experience. The staff was friendly but it’s difficult to correct this price / value deficit
於 2024 年 3 月住了 3 晚
Angel V 於 2024年3月19日的回應
Thank you for your feedback, Homero!

6/10 一般

Sally

伴侶同遊
讚好：職員與服務
不滿：設施服務
It is an older property, so expect things to be not as modern as you may want. Sheets and towels are due to be replaced soon, hopefully. The staff were very nice. The downstairs restaurant isn't part of the hotel, so no breakfast or lunch is available and you can't bill to your room. The staff there are also great. Didn't get a chance to go to the rooftop bar as that was reserved the night we were there for an event. Good location to walk around.
於 2024 年 3 月住了 1 晚
Angel V 於 2024年3月17日的回應
Thank you for your feedback & rating, Sally!

8/10 不錯

Sharon

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Angel V 於 2024年3月11日的回應
Thank you for the high rating, Sharon!

8/10 不錯

Philip (Westerville)

多人同遊
讚好：整潔度、職員與服務和設施服務
We were on the first floor and the property was noisy. For what we paid vs what we got, I didn't feel like this was a good deal. The people running the place were nice and helpful.
於 2024 年 2 月住了 1 晚
Angel V 於 2024年3月4日的回應
Thank you for the high rating and feedback, Philip!

8/10 不錯

Kai

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel is located perfectly if you want to explore Old San Juan. Staff is very attentive and friendly. The room was clean, the beds were good and the bathroom as well. The only reason I rate this place with 4 stars is that the room we were in was quite loud - you could hear the noise from the street as if it was coming directly from the door, and as it rained pretty strong during our stay the roofers very noisy. If that doesn‘t bother you it is a very good place to stay.
於 2024 年 2 月住了 3 晚
Angel V 於 2024年3月4日的回應
We appreciate your feedback & high rating, Kai. We hope you had an amazing time in San Juan!

6/10 一般

Langwen

讚好：整潔度和住宿狀況
We were placed in a room in the courtyard and next to ana elevator. There was so much noise and we couldn't sleep at all. TV was not working, asked front desk staff to come take a look but no one ever showed up. It was almost windowless since it was so much above the ground and curtains were drawn because it was facing the public area in courtyard. Location was great, room well kept, but if you want a quiet place this is not for you.
於 2024 年 3 月住了 1 晚
Angel V 於 2024年3月4日的回應
Thank you for your feedback!

10/10 優異

Dick

家人同遊, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
It is comfortable and in a good location.
於 2024 年 2 月住了 1 晚
Angel V 於 2024年3月1日的回應
Thank you for the high rating and feedback. We hope you both had an amazing time in San Juan!

8/10 不錯

Lindsay Beth

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful staff. A bit loud in the evening and early morning, which was expected given the location.
於 2024 年 2 月住了 1 晚
Angel V 於 2024年3月1日的回應
We appreciate your high rating and feedback, Lindsay. We hope you had an amazing time in San Juan.

10/10 優異

David (Columbus)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Really great
於 2024 年 2 月住了 1 晚
Natalia N. 於 2024年2月24日的回應
Thank you for the high rating, David! We hope you had an amazing time in San Juan.

10/10 優異

Jeff

讚好：整潔度、職員與服務和住宿狀況
Staff was helpful. Room was nice and clean. Room 306 large patio overlooking two streets.
於 2024 年 1 月住了 2 晚
Natalia N. 於 2024年2月24日的回應
Thank you for the high rating and great feedback. We hope you had an amazing time in Old San Juan!

6/10 一般

Kerry (Quincy)

Tiny room
於 2024 年 2 月住了 1 晚
Natalia N. 於 2024年2月24日的回應
Thank you for your feedback!

8/10 不錯

Richard

伴侶同遊
讚好：整潔度和職員與服務
I didn’t like checking a bag that’s left in a common area. I liked the cappuccino machine. Check-in staff was very good.
於 2024 年 2 月住了 1 晚
Angel V 於 2024年2月22日的回應
We appreciate your feedback, Richard. We hope you had a great time in Old San Juan.

8/10 不錯

Nancy (Lakewood Ranch)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The staff were a delight! Friendly and helpful. The roof top view was beautiful. It was our go-to place for coffee in the morning. Too bad the bar is open only Thurs-Sun. Ditto for the restaurant. The room lighting was dark, which made it difficult to read at night.
於 2024 年 2 月住了 4 晚
Angel V 於 2024年2月20日的回應
Thank you for the high rating and feedback, Nancy!

8/10 不錯

Joseph

讚好：整潔度和職員與服務
The Decanter was wonderful however there was a plumbing issue. The staff was fabulous and really went out of their way to get us room in another hotel. It was very very nice just not in old san juan. Super nice Hilton and brand new. Wish we could have stayed with our friends. But again the decanter staff went out of their way to make us happy and we really appreciate the effort. We are returning to the decanter later in the week for an overnight stay.
於 2024 年 2 月住了 3 晚
Angel V 於 2024年2月20日的回應
We appreciate the high rating and most of all your understanding regarding this issue. We hope you both enjoyed San Juan!

10/10 優異

Shawn

讚好：整潔度、職員與服務和住宿狀況
.
於 2024 年 2 月住了 1 晚
Angel V 於 2024年2月20日的回應
Thank you for the high rating, Shawn. We hope you had an amazing time in San Juan!

8/10 不錯

Debra (Santa Barbara)

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 2 月住了 1 晚
Angel V 於 2024年3月22日的回應
Thank you for your feedback, Debra!

6/10 一般

Fang

伴侶同遊
讚好：整潔度和設施服務
不滿：住宿狀況
The location is great. The front desk staff were helpful especially Francisco (the restaurants he recommended were great). But the house cleaners and staff of maintenance department were not be complimented. We stayed for 5 nights. On the 2nd day, the fan stopped working, and we reported on the 3rd day, but until our departure, it was not fixed. The house cleaners cleaned everything but there were always dusts on the floor. On the last day of our stay, there were no refill of water; no refill for bath tissue; no refill of shampoo; there was water on the bathroom counter; no replacement for the glasses. Being the guests, we always made the beds and organized our goods, and if the garbage bags were full we took them out. San Juan is a pleasant place to visit. But the stay in the Decanter Hotel was not impressive.
於 2024 年 1 月住了 5 晚
Angel V 於 2024年2月10日的回應
Fang, thank you for your feedback. We're glad you enjoyed our location and found Francisco's recommendations helpful. We apologize for the issues you experienced with cleanliness and maintenance during your stay. Your comments will be addressed with our teams for immediate improvement.

8/10 不錯

Margaret (Las Vegas)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
This was our 2nd stay with Decanter. Hotel staff were extremely knowledgeable and welcoming. We’d like to thank several people - Francisco/Saturday night - and Rosa - Sunday day. They spoke with supervisors and the hotel owner on Saturday night and Sunday day regarding an issue we had on Saturday night. The hotel owner graciously allowed us to move to a unit on the 3rd floor - for the same room rate. The hotel was fully booked and we truly appreciated the accommodation of the move. We highly recommend this hotel!
於 2024 年 2 月住了 3 晚
Angel V 於 2024年2月9日的回應
Thank you for the high rating and kind words, Margaret. We hope you and your husband had a great time in San Juan!

8/10 不錯

donna

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 2 月住了 2 晚
Angel V 於 2024年3月22日的回應
Thank you for your feedback, Donna!

10/10 優異

Lisa

伴侶同遊
讚好：整潔度和住宿狀況
Very quiet, great location, very clean, helpful and friendly staff.
於 2024 年 1 月住了 2 晚
Angel V 於 2024年2月9日的回應
Thank you for your feedback and high rating, Lisa!

6/10 一般

toby

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Not as good as it gets...
We paid top dollar for this room. We had one tiny window high up. Outside our room was an atrium from which lots of noise from the bar below continued until late in the night. The location is quite good. I have stayed in many hotels in San Juan. I was disappointed.
於 2024 年 1 月住了 1 晚
Angel V 於 2024年2月9日的回應
Thank you for your feedback!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Bed not great. Sheets and towels not great. Noise from outside.
於 2024 年 1 月住了 1 晚
Angel V 於 2024年1月29日的回應
Thank you for the high score and feedback!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great small hotel in Old San Juan
Nice room with balcony in the heart of Old San Juan. I enjoyed sitting on the balcony and watching the street scene.
於 2024 年 1 月住了 3 晚
Angel V 於 2024年1月29日的回應
Thank you for the high rating and feedback!

6/10 一般

Randall (West Bend)

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The place was beautiful, but nothing included, no breakfast, no discounts on drinks. Went barefoot in the room, my feet were black from dirt.
於 2024 年 1 月住了 2 晚
Angel V 於 2024年1月29日的回應
Thank you for the feedback and rating, Randall.

8/10 不錯

David

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Hotel is conveniently located. Staff friendly and helpful. Beds comfortable. AC was too cold, and temperature was locked so we could not change it ourselves. Second floor room above Street was noisy. We asked to change to an interior room, quieter but smaller.
於 2024 年 1 月住了 3 晚
Angel V 於 2024年1月29日的回應
David, we appreciate the high rating and feedback. We hope you had an amazing time in Old San Juan!