We liked the convenience of walking around Old San Juan and dining around the area too. We liked the view very much. The building is old and needs updates on windows, doors which are not very secure, and bathroom is outdated and tiny. Also, we suggest disclosing the fact that the building has no elevator as we are older and had to carry our luggage up to the 3rd floor on a very narrow and deeply inclined staircase.
Eve
於 2024 年 3 月住了 2 晚
2/10 很差
Lei
家人同遊, 親子同遊
2024年2月24日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Expedia, I contacted many times and no response. We booked La Caitana old San Juan hotel for 2/19 and 2/20. The owner refuse check us in and keeping told us that we have to leave, we are on the wrong address. She send us to 3different addresses until my kids can’t walk anymore. I also asked police to confirm the hotel address which lead us back to the same place. The owner is hiding from us and clean guy does not speak English. We have to find another hotel After two more hours arguments. Expedia, give me money back and I will not have a business with u anymore. Btw, I also complain to BBB and all social media bc what u did
Lei
於 2024 年 2 月住了 2 晚
4/10 欠佳
tatiana
2024年2月22日
tatiana
於 2024 年 2 月住了 2 晚
4/10 欠佳
Annmarie
家人同遊
2024年1月29日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Annmarie
於 2024 年 1 月住了 3 晚
8/10 不錯
Ming
家人同遊
2024年1月7日
Ming
於 2024 年 1 月住了 2 晚
10/10 優異
Brycen
多人同遊
2023年12月15日
讚好:整潔度、職員與服務和客房舒適度
Brycen
於 2023 年 10 月住了 2 晚
4/10 欠佳
Rika
伴侶同遊
2023年11月14日
不滿:整潔度、職員與服務、設施服務和住宿狀況
This is not a hotel. We stayed for four nights and we requested bath towels and a soap through text. Text didn’t do anything so we had to go get towels. Location and the view from balcony were great. We killed 2 cockroaches in the bathroom.
Rika
於 2023 年 11 月住了 4 晚
10/10 優異
Dennis
2023年10月26日
讚好:整潔度、職員與服務和住宿狀況
The only thing I paid for a late check out and was told it’s till 2pm for 50$
On my last day I called to confirm that I’m leaving at 2 they said no it’s 50 for every hour after 11… that’s the only thing I was upset about.. but either that it’s super nice