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"We checked in late in the evening , after we had to search for someone that was supposed to be at the front desk. If you have luggage there are only steps no elevator , you have to drag your bags up a flight of step. you cannot reach the toilet paper roll from the toilet , the water pressure was low and there is a 27,00 dollar they don't tell you about until you check your statement which they email you."

"The air conditioning in the room was not working properly. They sent someone and he said it was fixed but there was no change. The bed did not have any blankets. We asked for one and it was never provided. My wife went to talk to the front desk person who was extremely rude and belligerent. She told my wife that she was not her servant and there was no one else to give us a blanket! Finally we were able to get a couple of sheets to cover ourselves while sleeping. The water pressure in the bathroom was varying a lot and one time one of the sink faucets stopped working! All and all, a very unpleasant experience!"

"The location excellent for travelers, it is quiet, no airplanes noises. The breakfast was good, they only need a variety of teas and fresh orange juice."

"Great hotel to stay. The staff was amazing. Breakfast served was delicious. Recommend to eat at the restaurant inside of hotel is delicious "

"Property could use updates. Smells moldy. Booked a stay Friday- Monday AM, house keeping only came once to empty trash. Had to request fresh towels, toilet tissue, bedding. Paid for parking, had to validate ticket for every exit. Upon checking I requested to speak with management to express my concerns, waited about 20-30 minutes. They stood in corner talking and looking at me, then proceeded to walk right by me. Nice young lady at the front desk witnessed this- took my complaint. Do not recommend. "

"If you want a off the wall grungy authentic puerto rican experience, have zero expectations here and you will enjoy yourself. Very laid back experience. "

"Amazing staff and property. Loved everything "

"Great place. Very walkable. The beach is very small and also the general public. Only thing I would complain about is the 1 wonky elevator "

"Absolutely gorgeous hotel with outstanding service! Close to everything, excellent restaurants right in the hotel. Truly a 5 star resort! "