They didnt want to honor our expedia price since they changed ownership. Made us wait till 3 for check in even though room then readyThen took 20 additional minutes to gain approval for rate and only granted when I said I wanted to cancel. No towels in our room. Clean but needs updated.
Jacquelyn
於 2022 年 8 月住了 1 晚
2/10 很差
Julie
2022年8月14日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I was quoted $172.00. At check in they charged me $262.00
Julie
於 2022 年 8 月住了 1 晚
4/10 欠佳
Teresa
家人同遊
2022年8月9日
不滿:整潔度、職員與服務和住宿狀況
Very disappointing stay!
The web site is very misleading! If you think your stay is comparable to any hotel/motel with housekeeping services, I can guarantee that you will be sadly disappointed! I rented an apartment suite x 1 wk that was dusty upon arrival. The majority of the front desk staff were not customer friendly and lacked hospitality skills. I was expecting per the website to have a sofa bed or rollaway bed which was not available!
I put dirty towels and a garbage bag outside my door which was there x 3 days! Totally unacceptable! I was told on 3 different occasions that my room would be tended … NEVER HAPPENED! I have come to understand that these units are individually owned and I needed to bring my own linens and paper products…I’m sure you’ll agree that this is ridiculous!
I’ve been visiting Port Clinton x 35 yrs… I will emphatically say that the Island House Hotel is not a desirable place to stay! You will not get what you think you’re willing to pay. The owner was not accommodating to my request for a discount for the total lack of service!
Teresa
於 2022 年 7 月住了 7 晚
8/10 不錯
J Michael
2022年8月8日
讚好:整潔度和住宿狀況
J Michael
於 2022 年 8 月住了 2 晚
8/10 不錯
stephanie
2022年7月17日
讚好:整潔度、職員與服務和客房舒適度
stephanie
於 2022 年 7 月住了 1 晚
4/10 欠佳
Stephen (Fairmont)
家人同遊
2022年6月25日
不滿:設施服務和住宿狀況
It is getting run down, as is the area.
Stephen
於 2022 年 6 月住了 1 晚
10/10 優異
Maliha
2022年6月12日
Maliha
於 2022 年 6 月住了 2 晚
4/10 欠佳
Wendy
多人同遊
2022年6月9日
不滿:整潔度、職員與服務和住宿狀況
Disappointed
The hotel was dated and the room could of been cleaner. Check in was a mess. One room booked but had me listed for 2 rooms. Fearful for being charged for a second room I did not request. Staff are not very friendly. We were in and out of the hotel several times over the 4 days and no one greeted us, in any way. Was told nothing about the hotel. Had to request the wifi password. The hotel is listed as having an onsite restaurant and bar. When I asked the hours was told, "there closed because they just bought it". Not sure who they is but there listing needs updated as this was a huge disappointment. We booked the hotel for the onsight convenience. Coffee pot in room was so dirty we could not use it. The complimentary body wash and shampoo was very watered down. Be sure to bring our own. I would not book here again
Wendy
於 2022 年 6 月住了 3 晚
10/10 優異
Jessica
多人同遊
2022年6月2日
讚好:整潔度、職員與服務和住宿狀況
I absolutely love this property. This was my 3rd time staying here, Staff is always welcoming and knowledgeable on the history. Is location is great, Directly across from the jet express ferry, Great little bars and eateries on the same road. In the past times I have stayed Here, The restaurant and bar inside Was open. This most recent trip it was not. Overall it's a great place to stay if you're visiting the islands.