Thank you for staying with us! We appreciate your feedback.

Thank you for staying with us! We appreciate your feedback.

Thank you for staying with us ! We appreciate your feedback.

Thank you for your feedback!

Thank you for your feedback!

Thank you for your feedback!

Thank you for your feedback!

Thank you for coming to stay with us. We do hope that you enjoyed your time at West Wind and on Sanibel in general. With regards to the pricing, I have double-checked your account and I can assure you that there was no additional charge for the room. The only charge that the hotel applied was the standard resort fee that is always charged when guests are booked through a 3rd party such as hotel.com I can only apologize if there was a miscommunication with one of the Front Desk agents, who may in conversation, have told you that the room had been recently upgraded. It is always our practice to be completely upfront about our pricing, and so once again, I can assure you that there was no additional charge applied to your bill. If you would like me to forward you a copy of the bill, please feel free to contact us and I will gladly do so. I hope that this clears up any confusion.

Thank you for staying with with us! We appreciate your feedback.

Thank you for staying with us! We appreciate yur feedback.

Thank you for your feedback. Our Hotel Resort does not have a Continental Breakfast that would be included in the price of the room. It would be separate charges. We do have a Restaurant on our property that is open for breakfast.

Thank you for staying with us! We appreciate your feedback.

Thank you for stay with us! We appreciate your feedback.

Thank you for staying with us! We appreciate your feedback.

Thank you for staying with us! We appreciate your feedback.

We are saddened to hear that your stay did not meet your expectations. We strive to create a family-friendly environment where our guests are able to relax, and enjoy their stay on the beaches of Sanibel Island. We are currently in the process of renovating some of our rooms, and look forward to rolling our future phases of renovations as well. We are excited to be taking these steps to further improve our guests experiences here at West Wind. We regret to hear you had some noise concerns in your room. After checking the reservation notes, I see this was never brought to our teams attention. Our team is available 24/7 at the Front Desk and are happy to assist our guests with concerns such as these. We are unsure where the miscommunication happened in regards to your reservation. I do see in your stay notes that a new room accommodation was offered to your by our front desk team on two different occasions. We are sad to see you declined this offer on both occasions. When Expedia reaches out for matters such as this, our team simply relays all of the information from a Guest’s stay notes, or information that was brought to the Front Desk’s attention. When booking, you are in contract with Expedia. We have no control or say in refunds through 3rd booking parties. If Expedia did not refund you we apologize, however this is something we have no control over. Thank you for sharing your feedback and we hope this clears up any confusion.

Thank you for staying with us! We appreciate your feedback

Thank you for staying with us ! We appreciate your feedback.

Thank you for taking the time to submit a review of your recent stay. We are sorry that the property did not meet your expectations. It is an older resort but constantly being upgraded and remodeled. We pride ourselves on high standards so I am concerned that you found the room to be "dirty". If we had been informed of an issue during your stay, we would have done our utmost to remedy it. Unlike Captiva, the beaches on Sanibel are deliberately left untouched and natural as the entire island is a wildlife refuge.; the attraction here for most visitors being the shelling. We hope that you will be able to find somewhere that caters to your specific preferences on our islands in the future

Thank you Claudia for taking the time to submit your review. I understand that you brought your dog with you, without notifying our team. As only certain rooms are 'pet-friendly' this is why your room would have been changed at check-in. We do ask guests to notify us at time of booking, if they require a pet-friendly room. We are sorry that you felt your room was unsatisfactory, but I believe that the AC was checked by the maintenance department, and was found to be cooling the room to 58 degrees. They did also leave a fan in the room for you, and we did offer to relocate you if you still felt the AC was inadequate. As far as the mattress is concerned, it is hard to provide one that is suitable for all tastes. However, we did get our Housekeeping team to place a mattress topper on the mattress for you, and hope that this made it more to your liking. We trust that you enjoyed the rest of your stay with us

Thank you so much for coming to stay at West Wind Island resort, and for taking the time to rate your recent stay. It sounds like you had a great time! Come back and stay with us again soon!

Thank you so much for your review! We are so glad you had a great time and we look forward to having you stay with us again in the Future.

Thank you for staying with us! We appreciate your feedback.

We are very sorry that you felt unsatisfied with your recent stay. I am concerned about your experience as it isn't consistent with the overwhelming majority of positive reviews that we receive. I would like to speak with you about it at your leisure.

Thank you for staying with us! We appreciate your feedback.

Dear Jasmine, Thank you very much for coming to stay with us and then taking the time to submit your review. We are so pleased that you enjoyed your time here and look forward to seeing you back again soon!

Dear Gina, We are so glad that you enjoyed your time here! Our staff strive hard to make your stay as positive and enjoyable as possible. We are constantly upgrading the resort and adding new amenities, so we hope you will be able to come back and sample those too!

Thank you so much for taking the time to submit your review. We are so glad that you enjoyed your stay and hope that you will come back again soon!

Thank you for staying with us! We appreciate your feedback.

Thank you so much for coming to stay and then submitting your review. We are so pleased that you enjoyed yourselves. We hope that you will be able to come back and stay with us again!