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聖塔安娜/奧蘭治縣機場希爾頓歡朋套房酒店的評價

2.5 out of 5
聖塔安娜/奧蘭治縣機場希爾頓歡朋套房酒店
2720 Hotel Terrace Drive, Santa Ana, CA

評價

7.2

不錯

10 分評分，優異；1002 則評價中有 361 則" "
8 分評分，不錯；1002 則評價中有 206 則" "
6 分評分，一般；1002 則評價中有 166 則" "
4 分評分，欠佳；1002 則評價中有 132 則" "
2 分評分，很差；1002 則評價中有 137 則" "

7.6/10 

整潔度

7.8/10 

職員與服務

7.2/10 

設施服務

7.0/10 

住宿狀況

7.2/10 

環保程度

評價

8/10 不錯

Thanh (dallas)

讚好：整潔度和職員與服務
於 2023 年 12 月住了 3 晚

10/10 優異

Monica (buckeye)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The only thing I didn’t like was having to pay for parking.
於 2024 年 2 月住了 2 晚

10/10 優異

Francisca Maria

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

6/10 一般

Rosaisela

不滿：整潔度和住宿狀況
The shower on the room had hair on the tub. The building is kinda old and the parking is limited.
於 2024 年 4 月住了 2 晚

10/10 優異

Brian

讚好：整潔度、職員與服務和住宿狀況
It was very clean
於 2024 年 4 月住了 2 晚

10/10 優異

Cornelius

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

8/10 不錯

Miguel

讚好：整潔度、職員與服務和住宿狀況
Staff was great.
於 2024 年 1 月住了 4 晚
Miguel 於 2024年4月10日的回應
Thank you for leaving us feedback about your stay with us. We really appreciate the 10 out of 10. We hope that if you come back to the Santa Ana area, you will return to our property and we will get the pleasure of having you as our guest once again.

2/10 很差

Lorena

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
They requested a security deposit way higher than the cost per night, 5 days later they still have not return deposit to my account. Called to ask why deposit has not been given back, they say it's for parking, and kept saying the rest will be given back. Nothing has happened, very disappointed they are taking so long on this deposit. Other hotels credited me back the money hours after my check out.
於 2024 年 3 月住了 3 晚
William J 於 2024年4月10日的回應
Hi Lorena,Thank you for leaving us feedback about your stay. I apologize that your bank is having a delay with returning your deposit back to you. I assure you I have personally looked into this reservation and the deposit has been released on our end. We hope that you understand that these things can take a little longer than expected however, it is being returned less any parking charges. Thank you for choosing Hampton Inn . We hope to see again soon.

4/10 欠佳

Brian

讚好：職員與服務
不滿：整潔度
於 2024 年 3 月住了 1 晚

10/10 優異

Nancy

讚好：整潔度
於 2024 年 3 月住了 3 晚
William J. 於 2024年3月20日的回應
Thank you for your feedback. We appreciate the compliment and I will let the rest of the staff know you had a great stay!

6/10 一般

Cierra

伴侶同遊
讚好：整潔度和住宿狀況
Check in took a while, arrived on-site at 3, but didn’t get into the room until 3:50. Was charged for each car that was parking over night. It was a relatively nice stay, but I wouldn’t go back.
於 2024 年 3 月住了 1 晚
William J. 於 2024年3月20日的回應
Thank you for your feedback. I am sorry you had a less than perfect stay with us. I do apologize for the incorrect billing and if you contact the hotel directly, we will go ahead and correct this for you. We hope that you will come stay with us again.

10/10 優異

Jazzmyne

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent service and staff!
於 2024 年 3 月住了 3 晚
William J. 於 2024年3月20日的回應
Thank you for your feedback. We appreciate the compliment and I will let the rest of the staff know you had a great stay!

6/10 一般

Yona

伴侶同遊, 商務旅客
讚好：職員與服務
The property is in a good location with access to many places. The breakfast was good, the staff were very nice. However, our room was kind of falling apart, AC didn't work, window blinds didn't work, shower took forever to get hot and then if too hot forever to adjust temp. It did look like they might be in process of revamping so may get better. Gym was kind of a joke, had a peloton but the seat adjustment handle was broke off. stretching space in the loft but very hot, no weights. Pool as also very small and awkward.
於 2024 年 3 月住了 2 晚
William J. 於 2024年3月20日的回應
Thank you for your feedback about your stay with us. I apologize that you had so many issues during your stay and that the hotel was lacking what you were expecting. We are constantly working to improve so having feedback from our guest such as yourself is important. I hope that you will consider giving us a second chance if you are in the area again.

2/10 很差

Gordon

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Two night stay. First room had a serious leak in the ceiling. Second room had mold in the shower. Staff did not handle things very well. Never again.
於 2024 年 3 月住了 2 晚
William J 於 2024年3月20日的回應
Hi Gordon. I do apologize that our staff was unable to help you during your stay. I assure you that we are working on correcting this and that we are taking your feedback seriously.

10/10 優異

Xiu

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved the property! It’s newly renovated/being upgraded and customer service was top tier. The complimentary breakfast was delicious and a great start to the day. Highly recommend
於 2024 年 3 月住了 4 晚
William J 於 2024年4月10日的回應
XiuThank you for leaving us feedback about your stay with us. We really appreciate the 10 out of 10. We hope that if you come back to the Santa Ana area, you will return to our property and we will get the pleasure of having you as our guest once again.

6/10 一般

James

家人同遊, 商務旅客
讚好：職員與服務
Charge a parking fee. Not revealed when booked.
於 2024 年 2 月住了 5 晚

10/10 優異

Joan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was quiet, clean. The room was well designed a no d comfortable
於 2024 年 2 月住了 1 晚

4/10 欠佳

Brandon

於 2024 年 2 月住了 2 晚
William J 於 2024年4月10日的回應
Thank you for leaving us feedback about your stay with us. We hope that if you come back to the Santa Ana area, you will return to our property and we will get the pleasure of having you as our guest once again.

4/10 欠佳

Matthew

不滿：整潔度
於 2023 年 12 月住了 2 晚

10/10 優異

Marilyn

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was precious and the hotel was very nice. We loved it!!!!
於 2024 年 2 月住了 1 晚
William J 於 2024年4月10日的回應
Thank you for leaving us feedback about your stay with us. We really appreciate the 10 out of 10. We hope that if you come back to the Santa Ana area, you will return to our property and we will get the pleasure of having you as our guest once again.

6/10 一般

Rogelio

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
We were not notified the hotel was under remodeling, due to this the hotel turned off water from 9am to 4pm which was very inconvenient.
於 2024 年 1 月住了 1 晚

6/10 一般

NADIM Mohamed

家人同遊
不滿：職員與服務
Nice breakfast and rooms were clean but had my EarPods stolen from me and the manager did not help out. A little noisy at night.
於 2024 年 1 月住了 3 晚

2/10 很差

Cherie

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

8/10 不錯

Yohammad

於 2024 年 1 月住了 6 晚

10/10 優異

Seungheon

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 優異

Carolina (Las Vegas)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful room; clean and spacious with good amenities. Great customer service.
於 2024 年 1 月住了 5 晚

2/10 很差

Darby

家人同遊
不滿：整潔度、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚

10/10 優異

Nobutaka

於 2023 年 12 月住了 3 晚

6/10 一般

Erza Mae

商務旅客
讚好：整潔度
於 2024 年 1 月住了 2 晚

10/10 優異

Emmanuel

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great Staff!
於 2023 年 12 月住了 4 晚

4/10 欠佳

Zia (Las Vegas)

家人同遊
不滿：整潔度、設施服務和住宿狀況
The bathrooms were horrible with black markings on the bath walls. Taps were leaking. No room cleaning service.
於 2023 年 12 月住了 2 晚

4/10 欠佳

Samantha

於 2023 年 12 月住了 3 晚

2/10 很差

aurora

不滿：整潔度、職員與服務和住宿狀況
18 dls to parking ladrones!
於 2023 年 12 月住了 1 晚

4/10 欠佳

Srinivasan

讚好：職員與服務
不滿：住宿狀況
Water issue in toilets
於 2023 年 12 月住了 1 晚

10/10 優異

Gustavo

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Todos muy amables y el desayuno muy rico
於 2023 年 12 月住了 2 晚

10/10 優異

Jose

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 4 晚

8/10 不錯

liyun

讚好：整潔度、職員與服務和住宿狀況
nice for a short stay. gym is right at the entrance lobby, no wonder no one is working out there :)
於 2023 年 12 月住了 3 晚

8/10 不錯

Erika

於 2023 年 12 月住了 1 晚

8/10 不錯

Eric

商務旅客
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

8/10 不錯

Joel

於 2023 年 12 月住了 1 晚

10/10 優異

Jean Blaise

於 2023 年 12 月住了 2 晚

4/10 欠佳

Jade

家人同遊
讚好：整潔度、職員與服務和設施服務
We had no hot water and the mattress was broken. We did inform the management and they were very responsive to our comments.
於 2023 年 11 月住了 1 晚

4/10 欠佳

kimberly

家人同遊
gave us the wrong room but it was ok, arrived at 1 pm nobody at front desk and no parking whatsoever, never been to a place like that. was unable to get a hold of anybody,
於 2023 年 12 月住了 1 晚

2/10 很差

Arnoldo

於 2023 年 12 月住了 1 晚

4/10 欠佳

Iris

於 2023 年 11 月住了 5 晚

8/10 不錯

James

於 2023 年 11 月住了 1 晚

4/10 欠佳

Rick

家人同遊
不滿：設施服務
This property has clearly been remodeled recently. The building, lobby, and rooms therefore look very nice. However, there were some problems. First, the carpet in our room was filthy dirty. Within a few minutes of walking barefoot in the carpet, the soles of our feet were black. Second, the pool was not heated, making it ice cold, and the hot tub was barely luke warm. They were both unusable. Finally, this property is not ADA friendly. They do not have a single room with a roll in shower. All the bathrooms are very tight, so there is no space for a wheelchair to turn around in the bathroom and you cannot close the door with a wheelchair in the bathroom. They should NOT claim accessibility when you cannot even use the bathroom properly if in a wheelchair. Would be equally difficult for someone using a walker to navigate the tight bathroom spaces. The staff informed me that ALL of the bathrooms are the same size in all rooms. This is not OK for a hotel that claims to be accessible. Parking is very limited. As such, the hotel offers free valet overnight but the valet will park non-handicap vehicles in handicap stalls and in the striped wheelchair loading zones between handicap spaces. This prevented me from being able to park my vehicle in the handicap space and have enough room to lower my wheelchair ramp. When I asked the hotel to move the vehicles so we could properly use the handicap spaces, they did not but simply made excuses that their parking lot is too small.
於 2023 年 11 月住了 5 晚

10/10 優異

Miguel

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚

2/10 很差

Nicol

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
The hotel was average. The shower never had hot water. We took cold showers both days. It was not fun and I will not stay here again.
於 2023 年 11 月住了 1 晚

2/10 很差

Ravi Kiran

不滿：整潔度、職員與服務和住宿狀況
Too loud through the night.. complained to facility but still didn’t help
於 2023 年 11 月住了 1 晚