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聖塔芭芭拉凱悅嘉軒酒店的評價

3.5 out of 5
聖塔芭芭拉凱悅嘉軒酒店
4111 State Street, Santa Barbara, CA

評價

8.2

很好

10 分評分，優異；1000 則評價中有 483 則" "
8 分評分，不錯；1000 則評價中有 256 則" "
6 分評分，一般；1000 則評價中有 116 則" "
4 分評分，欠佳；1000 則評價中有 78 則" "
2 分評分，很差；1000 則評價中有 67 則" "

9.0/10 

整潔度

8.4/10 

職員與服務

7.8/10 

設施服務

8.6/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Lin

讚好：整潔度、職員與服務和住宿狀況
Ok
於 2023 年 11 月住了 1 晚
Thomas Springer, General Manager 於 2023年11月9日的回應
Thank you, we hope to see you again soon.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
溫馨的
環境舒適
於 2021 年 10 月住了 1 晚
Thomas Springer, General Manager 於 2021年10月16日的回應
We are please to know that you found our property comfortable. Thank you for staying with us.

10/10 優異

Ashley

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved how kind everyone was. Enjoyed the pool!
於 2024 年 4 月住了 5 晚
Thomas Springer, General Manager 於 2024年4月30日的回應
We are pleased to know our location met your needs. We hope to see you again.

10/10 優異

Mae (Fresno)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean. Accommodated request for early check in.
於 2024 年 4 月住了 1 晚
Thomas Springer, General Manager 於 2024年4月27日的回應
Thank you for taking the time to review our property. We are happy to know that you enjoyed your stay. We hope to see you again soon.

8/10 不錯

Stella

讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall stay was 4stars, noise level from busy street brought the stay down.
於 2024 年 2 月住了 1 晚
Thomas Springer, General Manager 於 2024年4月26日的回應
Thank you for letting us know about your experience. We hope to have another opportunity to host you during your future travels.

8/10 不錯

Pearl

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Not a walking area. Not convenient for pet. No grass area or planting for pets.
於 2024 年 4 月住了 3 晚
Thomas Springer, General Manager 於 2024年4月23日的回應
Thank you for taking the time to provide feedback from your time with us. We hope to have another opportunity to serve you in the future.

8/10 不錯

badhri

家人同遊
讚好：整潔度、設施服務和住宿狀況
Its a bit far from downtown but otherwise ok for a night or two.
於 2024 年 4 月住了 1 晚
Thomas Springer, General Manager 於 2024年4月22日的回應
Thank you for taking the time to provide feedback from your stay. We hope to see you again.

10/10 優異

Nora

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice property, helpful staff, free breakfast
於 2024 年 3 月住了 1 晚
Thomas Springer, General Manager 於 2024年4月22日的回應
Thank you for taking the time to let us know about your experience here. We are happy our location met your needs. We hope to see you again soon.

10/10 優異

Nora

商務旅客
讚好：住宿狀況
Nice property; friendly staff, free breakfast
於 2024 年 4 月住了 1 晚
Thomas Springer, General Manager 於 2024年4月22日的回應
We are glad our location met your needs. We hope to see you again soon.

6/10 一般

Kristin

家人同遊
讚好：整潔度、職員與服務和住宿狀況
This is a clean, no frills place. The location is right off the freeway, all cement, very little green space, remote and a 10 minute drive to shopping
於 2024 年 4 月住了 1 晚
Thomas Springer, General Manager 於 2024年4月22日的回應
Thank you for reviewing our property. We appreciate the feedback.

8/10 不錯

Jaydeep

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Thomas Springer, General Manager 於 2024年4月18日的回應
It is great to know you enjoyed your stay with us. We hope to see you again soon.

10/10 優異

Yahya

讚好：整潔度、職員與服務、設施服務和住宿狀況
I really loved the stay here. A modern feel for a pretty good price and complementary breakfast included. Would definitely stay here again.
於 2024 年 4 月住了 1 晚
Thomas Springer, General Manager 於 2024年4月15日的回應
It is great to know you enjoyed your time with us. Thank you for choosing to stay with us and we hope to see you again soon.

10/10 優異

Million

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Had an ease free stay at the location!
於 2024 年 4 月住了 1 晚
Thomas Springer, General Manager 於 2024年4月15日的回應
Thank you for taking the time to let us know about your experience. Hope to see you again soon.

10/10 優異

Candy

讚好：設施服務
Very comfortable clean room. Breakfast was delicious and the staff was helpful and friendly.
於 2024 年 4 月住了 2 晚
Thomas Springer, General Manager 於 2024年4月10日的回應
Thank you for taking the time to review our property. We appreciate your kind words. We hope to see you again soon.

10/10 優異

Courtney

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff went above and beyond when they found my daughter’s doll after we checked out before we even realized it was missing. We were already far from the property and the front desk immediately offered to ship to our home. Our daughter has ASD and losing stuffed animals can seriously trigger her so this was truly an incredible act of kindness by the staff. We are eternally grateful and had a very lovely stay!
於 2024 年 4 月住了 3 晚
Thomas Springer, General Manager 於 2024年4月8日的回應
Thank you for taking the time to provide feedback from your stay with us. We are pleased to know we were able to make such an impact after your trip. We hope to see you again.

10/10 優異

Naveen

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Thomas Springer, General Manager 於 2024年4月8日的回應
It is great to know you enjoyed your stay with us. We hope to see you again soon.

4/10 欠佳

Ravindran

讚好：整潔度
不滿：職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Thomas Springer, General Manager 於 2024年4月8日的回應
We regret that your stay was less than satisfactory. We hope to have another opportunity to host you during your future travels.

10/10 優異

ANNA

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I like that the property is close to the areas that I wanted to visit. It is also clean and staff are friendly. Breakfast was okay.
於 2024 年 3 月住了 3 晚
Thomas Springer, General Manager 於 2024年4月4日的回應
It is great to know our location met your needs. We hope to see you again soon.

2/10 很差

Lisa

於 2024 年 4 月住了 1 晚
Thomas Springer, General Manager 於 2024年4月23日的回應
We regret that your stay with us was less than satisfactory. We hope to have another opportunity to host ou during your future travels.

10/10 優異

Ana

All good
於 2024 年 3 月住了 1 晚
Thomas Springer, General Manager 於 2024年4月1日的回應
It is really good to know you enjoyed your stay with us. We welcome the opportunity to host you again.

10/10 優異

Zach

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Thomas Springer, General Manager 於 2024年4月2日的回應
Thank you for taking the time to review our property. We are pleased to know our location met your needs. We hope to see you again soon.

10/10 優異

Jose

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice and quiet place
於 2024 年 3 月住了 3 晚
Thomas Springer, General Manager 於 2024年4月1日的回應
Thank you for choosing to stay with us. We hope to see you again.

10/10 優異

FLORES

讚好：整潔度和住宿狀況
Muy buena
於 2024 年 3 月住了 1 晚
Thomas Springer, General Manager 於 2024年3月29日的回應
It is great to know you enjoyed your time with us. We hope to see you again soon.

8/10 不錯

Susan (Chula Vista)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was too small
於 2024 年 3 月住了 1 晚
Thomas Springer, General Manager 於 2024年3月28日的回應
We appreciate the feedback

6/10 一般

Manabu (Astoria)

The receptionist was not very welcoming mood. The room was OK.
於 2024 年 3 月住了 1 晚
Thomas Springer, General Manager 於 2024年3月28日的回應
Thank you for letting us know about your experience. We hope to see you again.

6/10 一般

Kacen

家人同遊
讚好：職員與服務
It’s a bit of a strange location next to the freeway and a U-Haul rental. The room was average and breakfast was okay. There is a Mexican restaurant next door but otherwise expect to drive.
於 2024 年 3 月住了 2 晚
Thomas Springer, General Manager 於 2024年3月27日的回應
Thank you for taking the time to review our property.

10/10 優異

Izabela

於 2024 年 3 月住了 2 晚
Thomas Springer, General Manager 於 2024年3月26日的回應
It is great to know you enjoyed your time here. We hope to host you again during your future travels.

10/10 優異

Ramesh

家人同遊
Courteous staff, well kept rooms on a daily basis, nice breakfast, central location
於 2024 年 3 月住了 3 晚
Thomas Springer, General Manager 於 2024年3月25日的回應
Thank you for providing feedback from your stay. We are pleased to know you enjoyed your time here. We hope to see you again soon.

2/10 很差

Deli-Hussein

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
To our greatest disappointment, we were met with insects in the bathroom as well as severely scuffed bed sheets upon arriving to our assigned room. We decided to give the management benefit of the doubt and kindly returned to the front desk to report the issue to the representative on duty. He apologized for this incident and promised the sheets would be changed promptly. We left the property to give the cleaning team the opportunity to remediate to the situation. We returned a couple hours later and noticed the same issues. The front desk offered no solution, no compassion and no regrets as to what customers were being met with at this Hyatt location. We decided to check-out immediately and not stay for the night we had initially booked. The thought of spending the night in such hazardous environment was inconceivable.
於 2024 年 3 月住了 1 晚
Thomas Springer, General Manager 於 2024年3月26日的回應
Thank you for taking the time to provide feedback from your stay. We are reviewing the details of your experience.

8/10 不錯

Lore

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was very clean and comfortable and the front desk staff friendly and efficient. The breakfast was very plentiful with a great assortment of foods. While the location is convenient, it was hard to access coming from the south. The train was a bit on the loud side. Parking fee was a surprise to me.
於 2024 年 3 月住了 1 晚
Thomas Springer, General Manager 於 2024年3月22日的回應
Thank you for taking the time to provide feedback from your stay. We hope to see you again soon.

6/10 一般

Kiera Marie

於 2024 年 3 月住了 1 晚
Thomas Springer, General Manager 於 2024年4月8日的回應
Thank you for taking the time to review our property. We hope we have another opportunity to serve you.

8/10 不錯

doug

讚好：整潔度和住宿狀況
於 2024 年 3 月住了 1 晚
Thomas Springer, General Manager 於 2024年3月19日的回應
It is great to know our location met your needs. We hope to see you again soon.

10/10 優異

Sofia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Spacious room, friendly staff, awesome shower, comfortable bed. Super clean. Loved the breakfast.
於 2024 年 3 月住了 1 晚
Thomas Springer, General Manager 於 2024年3月18日的回應
We are very pleased to know you enjoyed your time with us. Thank you for sharing your experience. We hope to see you again soon.

10/10 優異

Kelly

讚好：整潔度、職員與服務和住宿狀況
O
於 2024 年 2 月住了 2 晚
Thomas Springer, General Manager 於 2024年3月18日的回應
It is great to know you enjoyed your time with us. We hope to see you again soon.

10/10 優異

zully

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Thomas Springer, General Manager 於 2024年3月18日的回應
Thanks for reviewing our property.

8/10 不錯

John

讚好：整潔度
於 2024 年 3 月住了 1 晚
Thomas Springer, General Manager 於 2024年3月18日的回應
Thank you for revewing our property. We hope to see you again.

8/10 不錯

Audrey

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean hotel, staff nice and professional/helpful. Gym was clean and well maintained. There is a nice little Mexican restaurant right next door. Parking is in a structure and was convenient. Pillows were way too soft and bed was uncomfortable. The room was nice. For the price, I would stay here again, but I would bring my own pillow.
於 2024 年 3 月住了 2 晚
Thomas Springer, General Manager 於 2024年3月15日的回應
Thank you for taking the time to provide feedback from your stay. We regret that our pillows were not to your liking. We hope to see you again.

8/10 不錯

Brian

於 2024 年 3 月住了 1 晚
Thomas Springer, General Manager 於 2024年3月29日的回應
We appreciate you taking the time to review our property. Thank you for choosing to stay with us. We hope to see you again.

10/10 優異

Freddy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay. Very family oriented. Staff was friendly and helpful. The complimentary breakfast was great for what it was. I highly recommended this property.
於 2024 年 2 月住了 2 晚
Thomas Springer, General Manager 於 2024年3月6日的回應
It is great to know you enjoyed your time here. We hope to see you again soon.

10/10 優異

Ellen (OAKLAND)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Hyatt Place worked very well for me. It is in a bit of an odd location but if you have a car that's not a problem. The area is safe and there is a big mall with lots of stores and restaurants, even a Bristol Farms, about a half mile away, across the freeway if you are on foot. A very nice local Mexican restaurant is next door. The room was great, clean, quiet, typical Hyatt Place. Breakfast was simple but very good. The hotel has a bar so you can grab a cocktail or glass of wine in the evening and take it up to your room or enjoy by the outdoor fireplace. They do have a workout room and spa ... but I did not use either. There were some minor things like half of my room window curtain was stuck shut and they had NO regular black tea, just herbal tea at breakfast and I just drink regular black tea. Overall I would stay there again without hesitation.
於 2024 年 2 月住了 4 晚
Thomas Springer, General Manager 於 2024年3月6日的回應
Thank you for taking the time to provide a detailed review of your stay and our property. We will look into tea options; we do have English breakfast tea (black tea) but that may not be what you are looking for. We definitely appreciate the feedback and hope to see you again soon.

4/10 欠佳

Snigdha Priya

於 2024 年 2 月住了 2 晚
Thomas Springer, General Manager 於 2024年3月20日的回應
We regret that your stay was less than satisfactory.

10/10 優異

Eric

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
No complaints will stay here again and recommend
於 2024 年 2 月住了 1 晚
Thomas Springer, General Manager 於 2024年2月25日的回應
Thank you for taking the time to review our property. We welcome the opportunity to host you again.

8/10 不錯

Philip (Calabasas)

伴侶同遊
讚好：整潔度和職員與服務
It was just okay. expensive for what you got.
於 2024 年 2 月住了 1 晚
Thomas Springer, General Manager 於 2024年2月23日的回應
Thank you for taking the time to review our property. We hope to see you again.

10/10 優異

Roberson

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff. Very helpful
於 2024 年 2 月住了 1 晚
Thomas Springer, General Manager 於 2024年2月20日的回應
We are very delighted to know our location and team met your needs. Thank you for choosing to stay with us.

6/10 一般

Billie

讚好：整潔度和職員與服務
於 2024 年 2 月住了 1 晚
Thomas Springer, General Manager 於 2024年2月21日的回應
Thank you for taking the time to review our property. We hope to have another opportunity to host you.

10/10 優異

Menzi

於 2024 年 2 月住了 2 晚
Thomas Springer, General Manager 於 2024年2月21日的回應
Thank you for reviewing our property. We are thrilled to know our location met your needs. We hope to see you again soon.

8/10 不錯

Genesse

親子同遊
讚好：整潔度和住宿狀況
It’s right off the freeway and very close to everything. Less than a 5 minute drive
於 2024 年 2 月住了 1 晚
Thomas Springer, General Manager 於 2024年2月19日的回應
Thank you for taking the time to review our property. We are pleased to know you enjoyed your stay. We hope to see you again soon.

10/10 優異

Nicole

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice, clean and easy checkin. Travis was great. Been a really relaxing stay.
於 2024 年 2 月住了 2 晚
Thomas Springer, General Manager 於 2024年2月19日的回應
We greatly appreciate you choosing to stay with us. We hope to see you again soon.

10/10 優異

Gem

於 2023 年 12 月住了 2 晚
Thomas Springer, General Manager 於 2024年2月19日的回應
Thanks for reviewing our property.

8/10 不錯

Miguel

寵物同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked the location and comfort of the room. I didnt like being charged for water bottles as 2 free bottles are standard pretty much anywhere. Dog fee of $75 was also a little more than im used to paying
於 2024 年 2 月住了 1 晚
Thomas Springer, General Manager 於 2024年2月18日的回應
Thank you for taking the time to provide feedback on your stay. Please know, that our pet fee is in line with our brand and similar to all Hyatt Places around the country. We will look into the complimentary water you mentioned as our shops indicate a fee at other properties as well with our being the lowest.