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聖塔克拉拉德爾塔酒店的評價

3 out of 5
聖塔克拉拉德爾塔酒店
2151 Laurelwood Rd, Santa Clara, CA

評價

8.8

優異

10 分評分，優異；238 則評價中有 157 則" "
8 分評分，不錯；238 則評價中有 46 則" "
6 分評分，一般；238 則評價中有 13 則" "
4 分評分，欠佳；238 則評價中有 12 則" "
2 分評分，很差；238 則評價中有 10 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.6/10 

設施服務

9.0/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Steven

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 13 晚
The Delta Team 於 2022年12月2日的回應
Thank you for your feed back! We are glad that you enjoyed your stay with us.

6/10 一般

真實旅客

商務旅客
不滿：整潔度
住宿體驗不佳
連續住宿兩天, 第二天沒有清潔房間, 另外訂單有付早餐, 但飯店端堅持沒有, 溝通了很久才解決
於 2022 年 5 月住了 2 晚
Front Desk Team 於 2022年6月22日的回應
I am so sorry for the inconvenience for the duration of your stay. We strive to make sure everyone enjoys there stay and do apologize for this instance. Have a great day and we hope to see you again soon!

8/10 不錯

Lexi

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was accommodating and very helpful.
於 2024 年 5 月住了 1 晚

10/10 優異

Lance

家人同遊, 伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Conveniently located and nice property. I did not like that they charge their guests for parking.
於 2024 年 5 月住了 1 晚
Odette Hernandez 於 2024年5月21日的回應
Thank you for your kind review. We are glad that you enjoyed your stay. We do charge for parking like all other hotels, we do inform our guests who book online of the parking charge paid at the property. For future, we do offer packages that include breakfast and parking in the rate already. We hope to see you again soon!

10/10 優異

Tracie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Odette Hernandez 於 2024年5月21日的回應
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

6/10 一般

Kelsey

親子同遊
讚好：整潔度、職員與服務和設施服務
Rooms were cute, but AC vent was coming undone from ceiling. Entry door would stick. Shower head was broken. We traveled with a child and needed WiFi to connect baby monitor, unfortunately they don’t have a protected wifi to use so we couldn’t connect. So bring a hotspot if you need to connect a baby monitor. I wish there was an upgrade you could pay for a better wifi. Staff was nice, bed was comfy.
於 2024 年 5 月住了 1 晚
Odette Hernandez 於 2024年5月20日的回應
Thank you for your review. I will forward this to management to see if there is anything that we can do for the security on the WIFI. I hope that asides from the WIFI, that you enjoyed your stay with us.

8/10 不錯

Jason

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Odette Hernandez 於 2024年5月10日的回應
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

8/10 不錯

Ana (Los Banos)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Like the staff at the bar well maintained rooms
於 2024 年 4 月住了 1 晚
Odette Hernandez 於 2024年5月6日的回應
Thank you so much for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

8/10 不錯

johnvia

於 2024 年 3 月住了 1 晚
Odette Hernandez 於 2024年4月28日的回應
Thank you for your kind review. We hope that you enjoyed your stay. See you soon!

10/10 優異

Lisa

家人同遊
讚好：整潔度和職員與服務
My daughter and I were upset that the pool was not available and that we were not informed before we made the reservation. We would have chose a different hotel with a working pool.
於 2024 年 2 月住了 2 晚
Odette Hernandez 於 2024年2月12日的回應
Thank you for your review. Our pool is available for our guests, however, please note that it is an outside heated pool. I'm sorry if the weather has been cold and you couldn't enjoy our pool, however it is expected at this time of the year. We hope to see you again when the weather is not as chilly and you are able to enjoy the pool.

8/10 不錯

Mark

於 2024 年 1 月住了 2 晚
Odette Hernandez 於 2024年2月12日的回應
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

8/10 不錯

Eric

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Odette Hernandez 於 2024年2月12日的回應
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

10/10 優異

Mike

於 2024 年 1 月住了 1 晚
Odette Hernandez 於 2024年4月28日的回應
Thank you for your kind review. We hope that you enjoyed your stay. See you soon!

10/10 優異

Stephanie

於 2024 年 1 月住了 1 晚
Odette Hernandez 於 2024年1月24日的回應
Thank you for your kind review, we are glad that you enjoyed your stay. Hope to see you again soon!

10/10 優異

Victor

家人同遊
Friendly staff. Nice and quiet with clean rooms
於 2024 年 1 月住了 2 晚
Odette Hernandez 於 2024年1月23日的回應
Thank you for your kind review. We are glad that you enjoyed your stay, and hope to see you again soon!

10/10 優異

jennifer

家人同遊, 多人同遊
讚好：整潔度、設施服務和住宿狀況
Great place with clean modern design. Restaurant/bar was surprisingly very very good.
於 2024 年 1 月住了 1 晚
Odette Hernandez 於 2024年1月23日的回應
Thank you for your kind review. We are glad that you enjoyed your stay, and hope to see you again soon!

8/10 不錯

Ashley

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great option for an event at Levi’s. Would stay again!
Odette Hernandez 於 2024年1月23日的回應
Thank you for your kind review. We are glad that you enjoyed your stay, and hope to see you again soon!

8/10 不錯

Jeremy

於 2024 年 1 月住了 1 晚
Odette Hernandez 於 2024年2月12日的回應
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

10/10 優異

young

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Odette Hernandez 於 2024年1月23日的回應
Thank you for your kind review. We are glad that you enjoyed your stay, and hope to see you again soon!

10/10 優異

Kellee

商務旅客
讚好：設施服務
The SERVICE is OUTSTANDING, INCREDIBLY COMFORTABLE BEDS, PILLOWS. SUPER CLEAN, QUIET, NOT TOO BUSY and DELICIOUS FOOD CHOICES! HIGHLY RECOMMEND!!!
於 2024 年 1 月住了 2 晚
Odette Hernandez 於 2024年1月23日的回應
Thank you for your kind review. We are glad that you enjoyed your stay, and hope to see you again soon!

8/10 不錯

Pablo Benvenuto

商務旅客
於 2024 年 1 月住了 3 晚
Odette Hernandez 於 2024年1月26日的回應
Thank you for your kind review, we are glad that you enjoyed your stay. We hope that you come back soon!

6/10 一般

MARC

商務旅客
Nice but too expensive
I arrived about 8pm for my one night stay for a work conference the next morning. The front desk attendant asked if I’d prefer to stay in a 2-queen room on the first floor because the king room required me to go outside. I took the room on the first floor and it was nice but basically in the parking lot so it was a little weird with people walking by my window while I was getting ready in the morning.
於 2024 年 1 月住了 1 晚
Odette Hernandez 於 2024年1月12日的回應
Thank you for your review, our classic standard rooms do face the parking lot. We also offer Tower Suites in the main building that might be better suited for your needs. We hope that otherwise you enjoyed your stay.

10/10 優異

India

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Odette Hernandez 於 2024年1月10日的回應
Thank you for your kind review. We are glad that you enjoyed your stay with us. Hope to see you again soon!

10/10 優異

Noemi

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Odette Hernandez 於 2024年1月10日的回應
Thank you for your kind review. We are glad that you enjoyed your stay with us. Hope to see you again soon!

10/10 優異

Lakesha

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Na
於 2023 年 10 月住了 3 晚
Odette Hernandez 於 2024年1月2日的回應
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

10/10 優異

Aubree

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Liked that there was food and drinks available
於 2023 年 12 月住了 1 晚
Odette Hernandez 於 2024年1月2日的回應
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

10/10 優異

Paula

於 2023 年 12 月住了 1 晚
Odette Hernandez 於 2024年1月2日的回應
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

10/10 優異

Jan

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Odette Hernandez 於 2023年12月22日的回應
Thank you for your kind review, we are glad that you enjoyed your stay. Hope to see you again soon!

4/10 欠佳

SUNG HO

商務旅客
讚好：整潔度和職員與服務
Odette Hernandez 於 2023年12月22日的回應
Thank you for your review. Was there anything in particular that did not meet your expectations? It would help us know on what areas we are lacking to make sure that all of our guest's stays are comfortable ones.

2/10 很差

SUNG HO

於 2023 年 12 月住了 3 晚
Odette Hernandez 於 2023年12月22日的回應
Thank you for your review. Was there anything in particular that did not meet your expectations? It would help us know on what areas we are lacking to make sure that all of our guest's stays are comfortable ones.

10/10 優異

Kimiko

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Employee are so nice kind and helpful. Hotel room was clean and new. We had a really great stay. Thank you
於 2023 年 12 月住了 1 晚
Dennis A. 於 2023年12月8日的回應
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

10/10 優異

Kimiko

讚好：整潔度
於 2023 年 12 月住了 1 晚
Dennis A. 於 2023年12月8日的回應
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

10/10 優異

Brian

於 2023 年 11 月住了 2 晚
Odette Hernandez 於 2023年12月22日的回應
Thank you for your kind review, we are glad that you enjoyed your stay. Hope to see you again soon!

10/10 優異

Heather

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Odette Hernandez 於 2023年11月22日的回應
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Snarky Front Desk
The employees at the lobby were not very helpful with our arrival. One of the card machines was broken and kept saying that the card was declining, so I had to go back out to my car to keep getting new credit cards to use. The lady who was “helping” us through all this had a snarky attitude and did not really seem to know what she was doing. Overall it was a good stay, but just started out a little rocky.
於 2023 年 11 月住了 1 晚
Odette Hernandez 於 2023年11月11日的回應
Thank you for your review, I will forward this to my Front Desk manager and we will make sure that our staff is well trained to help our guests in a kinder manner. We are glad to hear that you enjoyed your stay regardless.

6/10 一般

John

商務旅客
讚好：整潔度和客房舒適度
於 2023 年 11 月住了 3 晚
Odette Hernandez 於 2023年11月11日的回應
Thank you for your review. Was there anything in particular that we could work on to make your stay more enjoyable? Please do let us know, it help us grow if we knew where we could improve.

10/10 優異

Ernest

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Enjoyed that there was a coffee shop and bar so we were able to enjoy a night cap and not worry about driving.
於 2023 年 10 月住了 2 晚
Odette Hernandez 於 2023年11月11日的回應
Thank you for your kind review. We are glad that you enjoyed your stay, hope to see you again soon!

10/10 優異

Michael

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location and value among other more expensive properties in the area. The reception staff was exceptionally helpful and courteous.
於 2023 年 10 月住了 3 晚
Odette Hernandez 於 2023年11月11日的回應
Thank you for your kind review. We are glad that you enjoyed your stay, hope to see you again soon!

10/10 優異

Jorge

家人同遊
Good service
於 2023 年 10 月住了 1 晚
Odette Hernandez 於 2023年11月11日的回應
Thank you for your kind review. We are glad that you enjoyed your stay, hope to see you again soon!

10/10 優異

Diana

於 2023 年 10 月住了 1 晚
Odette Hernandez 於 2023年11月11日的回應
Thank you for your kind review. We are glad that you enjoyed your stay, hope to see you again soon!

2/10 很差

Maya

讚好：整潔度
不滿：住宿狀況
Recovering from surgery without their A/C working. Incredibly hot, and the noise from the A/C fan would wake us up hourly as it sounded like a door slamming. We requested help but we were told it’s a maintenance issue and they’re not available nor are they on site at this time.
於 2023 年 10 月住了 2 晚
Dennis 於 2023年10月24日的回應
Dear Maya,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our Hotel is our goal and unfortunate noises caused by the A/C unit does keep guests wondering why the noise won't stop. I apologize that we did not fulfill that expectation during your visit. This hotel the newest Branded Marriott in the Bay Area has had a total remodel, it's an older building that has it's corks. I will address this with our Maintenance leaders to ensure this is an isolated incident, and correct it.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Dennis AlexandreFront Desk Supervisor

10/10 優異

Nicholas

於 2023 年 9 月住了 1 晚
Odette Hernandez 於 2023年10月22日的回應
Thank you for your review, we are glad that you enjoyed your stay. We hope to see you soon

10/10 優異

Rachel

讚好：整潔度、職員與服務和住宿狀況
The lobby smells fantastic, fresh and clean with aromatherapy of some sort. The entire hotel was clean and staff friendly and helpful. Definitely coming back.
於 2023 年 10 月住了 1 晚
Odette Hernandez 於 2023年10月18日的回應
Thank you for your kind review. We are happy that you enjoyed your stay with us. Hope to see you soon!

10/10 優異

Josh

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Went for the 49ers game in a good area to walk to the stadium clean great staff good place to stay
於 2023 年 10 月住了 2 晚
Odette Hernandez 於 2023年10月18日的回應
Thank you for your kind review. We are happy that you enjoyed your stay with us. Hope to see you again soon!

10/10 優異

Lisa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect stay
This was my first stay in a Delta Hotel. The hotel is the nicest, cleanest, and most comfortable hotel I have stayed in. Great job, Marriott!
於 2023 年 10 月住了 1 晚
Odette Hernandez 於 2023年10月18日的回應
Thank you for your kind review. We are happy that you enjoyed your stay with us. Hope to see you again soon!

8/10 不錯

Amanda

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff
於 2023 年 10 月住了 3 晚
Odette Hernandez 於 2023年10月18日的回應
Thank you for your kind review. We are happy that you enjoyed your stay with us. Hope to see you again soon!

10/10 優異

Ambra

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff and management especially were amazing
於 2023 年 10 月住了 1 晚
Odette Hernandez 於 2023年10月18日的回應
Thank you for your kind review. We are happy that you enjoyed your stay with us. Hope to see you again soon!

10/10 優異

Roberto

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Just a great place to go! Bar was fun, staff was very nice, place was clean! Thank you!
於 2023 年 10 月住了 3 晚
Odette Hernandez 於 2023年10月18日的回應
Thank you for your kind review. We are happy that you enjoyed your stay with us. Hope to see you again soon!

4/10 欠佳

James

伴侶同遊, 商務旅客
讚好：整潔度和住宿狀況
不滿：職員與服務
The room assign was nice and clean, yet it had a weird smell. The worst part was a motion sensor activated bright light in the bathroom. Every time the bathroom was used in the middle of the night, the light activated. The prepaid breakfast was poorly excecuted and took too long for the few people waiting. Pros: Nice and clean hotel, Cons: additional charges for parking and breakfast, plus the super bright light.
於 2023 年 9 月住了 1 晚
Odette Hernandez 於 2023年11月11日的回應
Thank you for your kind review. I will forwards this to my Food and Beverage manager and my Maintenance manager to address the issues that you encountered. We appreciate your feedback.

8/10 不錯

Steve

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall, everything was pretty good the AC just didn't seem to get cool enough. Also, the staff at the Starbucks were ok, but just not that friendly.
於 2023 年 10 月住了 2 晚
Odette Hernandez 於 2023年11月11日的回應
Thank you for your review, I will forward this to my food and beverage manager and my maintenance manager to address the issues you encounter. We appreciate your feed back!