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馬里亞尼旅館的評價

3 out of 5
馬里亞尼旅館
2500 El Camino Real, Santa Clara, CA

評價

6.0
10 分評分，優異；998 則評價中有 121 則" "
8 分評分，不錯；998 則評價中有 244 則" "
6 分評分，一般；998 則評價中有 284 則" "
4 分評分，欠佳；998 則評價中有 196 則" "
2 分評分，很差；998 則評價中有 153 則" "

6.4/10 

整潔度

7.2/10 

職員與服務

5.2/10 

設施服務

5.4/10 

住宿狀況

評價

10/10 優異

jimmy c

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
賓至如歸，旅遊愉快。
環境安靜，交通方便，櫃台服務人員親切熱❤️。安全舒適。
於 2019 年 7 月住了 7 晚
Linda Leca General Manager 於 2019年8月13日的回應
Thank you for your kind words! We are glad to hear you enjoyed your stay and hope to have you back for a visit soon. Kind regards, Linda

8/10 不錯

YUANPO

讚好：整潔度、職員與服務和住宿狀況
隔音較差
隔音較差，部分房間wifi訊號差
於 2019 年 2 月住了 14 晚
Linda Leca General Manager 於 2019年2月27日的回應
Thank you for your candid review. We will provide this feedback to our contractors— we are gearing up for our upcoming renovation and want to capture every change necessary to improve the guest experience.

6/10 一般

真實旅客

讚好：整潔度
房間隔音超級糟糕，空調的噪音非常吵雜，早餐菜色普通，只有餐廳服務員態度親切值得推薦．
於 2018 年 9 月住了 3 晚
Linda Leca General Manager 於 2018年10月3日的回應
Thank you for your feedback

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
於 2018 年 8 月住了 3 晚
Linda Leca General Manager 於 2018年8月29日的回應
Thank you for your review

8/10 不錯

Michel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Better than expected
Having read the somehow mixed reviews, I was a bit worried about the hotel. But my actual experience was better than expected. All the staff I met at at front deck are friendly and helpful. The room is comfortable. And the breakfast is much better than other hotels in this price range. Wifi connectivity is a bit hit-and-miss, though. Be sure to ask for a renovated room.
Linda Leca General Manager 於 2018年5月7日的回應
Thank you for the review! We are looking to update the look and feel of the property. At the moment, we remodeled some rooms but have a full property renovation planned. We hope to have the pleasure to host your stay in the future!

6/10 一般

Szuping

讚好：職員與服務、住宿狀況和客房舒適度
Linda Leca General Manager 於 2018年4月3日的回應
Thank you for your kind review!

6/10 一般

Susan (Taiwan)

Normal Motel
I could not find any available hotel during hot week so I choose to stay in this hotel , Breakfast is normal , room is clean but water quality is very bad . Internet speed is very slow .
於 2017 年 11 月住了 3 晚
Linda Leca General Manager 於 2017年11月18日的回應
Thank you for your comments. We are in the process of renovating our rooms. Please consider us in the future for accommodations.

8/10 不錯

真實旅客

讚好：整潔度和住宿狀況
Linda General Manager 於 2016年7月27日的回應
Thank you for your positive feedback. We hope you visit us in the future.

6/10 一般

Peilin

讚好：整潔度、職員與服務和客房舒適度
Nice experience
Nice hotel,clean and quite but room is small
Linda General Manager 於 2016年7月18日的回應
Thank you for your nice review of your most recent stay here at Marianis Inn. We certainly look forward to hosting you again during your next visit to Santa Clara.

4/10 欠佳

CHING YI

不滿：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

Watson (Taiwan)

不滿：職員與服務、住宿狀況和客房舒適度
Shuttle service need to reserv 24 hourse by phone call & only start serve from 7am

6/10 一般

DER HUA (Taiwan)

不滿：住宿狀況
Wifi needs to be improved
Wifi speed is too slow

8/10 不錯

lu

讚好：整潔度、職員與服務和客房舒適度

6/10 一般

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
沒牙膏牙刷，吹風機要自己跟櫃台要
ＷＩＦＩ不穩 沒牙膏牙刷，吹風機要自己跟櫃台要 ＷＩＦＩ不穩 沒牙膏牙刷，吹風機要自己跟櫃台要

6/10 一般

Kevin Yang (Taiwan)

不滿：職員與服務
交通位置很方便
WiFi 故障5天仍未修好 很不方便 感到遺憾

6/10 一般

真實旅客

6/10 一般

真實旅客

讚好：整潔度、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：職員與服務和住宿狀況

10/10 優異

真實旅客

於 2019 年 3 月住了 1 晚

6/10 一般

Robert

不滿：住宿狀況
Soon to be remodeled
Hotel was moderately attended by staff due to closure for planned remodel. Minimum services available during stay due to anticipated closure.
於 2019 年 9 月住了 2 晚
Linda Leca General Manager 於 2019年10月1日的回應
Thank you for providing this feedback The hotel is under renovation. Our Food and Beverage is open as well as our catering We also hope you consider a return visit once the renovations are complete. Sending my best, Linda

8/10 不錯

Derrick

於 2019 年 9 月住了 1 晚

2/10 很差

Raju (Santa Clara CA)

伴侶同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
They wrote many things in website but they don’t even have no spa, no mricowave, no hair dryer etc no good and large towel and not enough too etc many I Hong’s
於 2019 年 9 月住了 2 晚

2/10 很差

真實旅客

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 1 晚
Linda Leca General Manager 於 2019年10月1日的回應
Thank you for your feedback

4/10 欠佳

Tina

商務旅客
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
於 2019 年 9 月住了 1 晚
Linda Leca General Manager 於 2019年10月1日的回應
Thank you for your feedback

2/10 很差

真實旅客

於 2019 年 9 月住了 2 晚
Linda Leca General Manager 於 2019年9月19日的回應
Thank you for the feedback

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff is fantastic. Great area. The restaurant is a highlight. Great pool. Has a hot tub but it was closed
於 2019 年 9 月住了 3 晚
Linda Leca General Manager 於 2019年9月19日的回應
Thank you for your kind words! We are glad to hear you enjoyed your stay and hope to have you back for a visit soon. Kind regards, Linda

8/10 不錯

marie

寵物同遊
讚好：整潔度、職員與服務和住宿狀況
The only thing that upset me is when i found a dirty towel on the kitchen floor so i called the front an he said sorry. The next day i had to pull outthe night stand because i dropped my phone sk when i pulled it out i found 2 pink pills an a ciuple of old dog bones. So i put them in a paper towel an gave them to the front desk. Whats upset me was not one person not even a manger didnt even call or anything Marie Ackerman 360 4407100 Memepooh1@msn.com
於 2019 年 8 月住了 13 晚

2/10 很差

真實旅客

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
When I arrived at this property, I immediately started to realize it didn’t look much like the photos online. When my girlfriend and I got to our room, we confirmed that the photos were very deceiving. Our room was NOT in good condition and very unclean. Long story short, this hotel is not upgraded and is old/rundown. Don’t waste your money. Will not be staying here, in fact we left instantly. The staff was friendly though.
於 2019 年 9 月住了 1 晚
Linda Leca General Manager 於 2019年9月15日的回應
We appreciate you taking the time to leave us a review; please know we are in the middle of a property remodel. We hope you consider staying with us once the renovation is complete and have a shot at another first impression. Sending my best, Linda

8/10 不錯

真實旅客

於 2019 年 9 月住了 6 晚
Linda Leca General Manager 於 2019年9月15日的回應
Thank you for your kind words! We are glad to hear you enjoyed your stay and hope to have you back for a visit soon. Kind regards, Linda

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Potential blast to the past
It was a nice place for the week. I really enjoyed the fact it was an actual key instead of a card/badge. Reminded me of similar places from back in my youth.
於 2019 年 9 月住了 5 晚
Linda Leca General Manager 於 2019年9月15日的回應
Thank you for your kind words! We are glad to hear you enjoyed your stay and hope to have you back for a visit soon. Kind regards, Linda

2/10 很差

may

家人同遊, 商務旅客
不滿：整潔度、職員與服務和住宿狀況
Horrible place, tolet cant flash, flies flying in room carpet very very very dirty with stain, like live in side a trash can, yet cost over 200 per night, cannot sleep, will check out asap. should graded below zero. Will not stay evan if its free.
於 2019 年 9 月住了 1 晚
Linda Leca General Manager 於 2019年9月13日的回應
We appreciate you taking the time to leave us a review; please know we are in the middle of a property remodel. We hope you consider staying with us once the renovation is complete and have a shot at another first impression. Sending my best, Linda

2/10 很差

Allen

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Do not stay or book this motel.
The carpet in the room was disgusting. Dirty and sticky. The front desk counter person (Dmitri) was rude and tried to double charge me for my room. I arrived at 230pm and because I was 30 minutes early wanted to charge me 20.00 to check in early. Absolutely absurd.
於 2019 年 9 月住了 1 晚
Linda Leca General Manager 於 2019年9月13日的回應
Please know that are main goal is to ensure your stay is comfortable and pleasant. Thank you for providing your feedback; I will follow up with the appropriate manager and use this experience for future employee training. Best regards, Linda

6/10 一般

shashikala

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
Hot tub not working. Service is not managed properly
於 2019 年 8 月住了 4 晚
Linda Leca General Manager 於 2019年9月15日的回應
We appreciate you taking the time to leave us a review; please know we are in the middle of a property remodel. We hope you consider staying with us once the renovation is complete and have a shot at another first impression. Sending my best, Linda

2/10 很差

Cathy

不滿：整潔度和職員與服務
Customer service lacking
Reported bugs in bath and room. Nothing. When checking in they announce lonely room number not cool/or private At checkout coffee lids were different size than cups All concerns voiced to desk prior to checkout no response from desk
於 2019 年 8 月住了 1 晚
Linda Leca General Manager 於 2019年8月26日的回應
Please know that are main goal is to ensure your stay is comfortable and pleasant. Thank you for providing your feedback; I will follow up with the appropriate manager and use this experience for future employee training. Best regards, Linda

4/10 欠佳

真實旅客

伴侶同遊, 多人同遊
不滿：整潔度、設施服務和住宿狀況
Arrived early, before 3pm check in, was told we could wait in the restaurant/bar till 3, restaurant and bar closed for the day, which was a Sunday. Thought they should know that information and no mention of this on the website. The onsite restaurant and bar was one reason in booking here. Checked into the room which appeared to not have been updated since the fifties. Everything was quite used, beat up even and not very clean. But the bed, worst bed we have ever slept in. Extremely used and very very uncomfortable. Needless to say, we didn't get much sleep. Plenty of other options nearby. We will never go back to this location.
於 2019 年 8 月住了 1 晚
Linda Leca General Manager 於 2019年8月22日的回應
Please know that the main goal is to ensure your stay is comfortable and pleasant. Thank you for providing your feedback; I will follow up with the appropriate manager anI would also like you to know our property is going under a full renovation soon which will include Food and Beverage as well as the hotel we will use this experience for future employee training. Best regards, Linda

6/10 一般

Brandon

讚好：職員與服務
The Mariana Inn shows it age, it is in somewhat need of a renovation, HOWEVER, from the front desk to cleaning people bring a ton of charm and helps mitigate the accommodations.
於 2019 年 8 月住了 2 晚
Linda Leca General Manager 於 2019年8月21日的回應
Thank you for providing this feedback; we will share it with my Front desk and Housekeeping Team Although some rooms have already been remodeled, we plan on renovating both the restaurant and hotel properties. We also hope you consider a return visit once the renovations are complete. Sending my best, Linda

6/10 一般

真實旅客

不滿：職員與服務和住宿狀況
Website doesn't reflect reality
We were told we had a nice room, no. 227. We got our key, got to our room, carried our stuff upstairs, and opened the door to another couple already in our room. They tried to move us to dark smelly room under the stairs. I asked them to change it because it reeked. They put us back upstairs in another room with full sized bed (we were supposed to have a queen) which was horribly uncomfortable and a kitchenette. The linoleum was stained around the toilet, light cord frayed with wires showing. Got in from a concert at 1 a.m. and housekeeping knocked to wake us up at 8 to see if we were still there. Don't waste your money. Seriously...Don't.
於 2019 年 8 月住了 1 晚
Linda Leca General Manager 於 2019年8月21日的回應
Thank you for providing this feedback; we will share it with the property renovation team so it can be addressed. Although some rooms have already been remodeled, we plan on renovating both the restaurant and hotel properties. We also hope you consider a return visit once the renovations are complete. Sending my best, Linda

4/10 欠佳

Traveler

伴侶同遊
不滿：設施服務和住宿狀況
The shower head was broken. Upon turning on the water the water sprayed everywhere on the toilet and floor. Adjusting it from one side to the other only made it worse. To say the least, I skipped my shower to avoid a flood.
於 2019 年 8 月住了 1 晚
Linda Leca General Manager 於 2019年8月21日的回應
Thank you for providing this feedback; we will share it with the property renovation team so it can be addressed. Although some rooms have already been remodeled, we plan on renovating both the restaurant and hotel properties. We also hope you consider a return visit once the renovations are complete. Sending my best, Linda

8/10 不錯

Tina

讚好：職員與服務
於 2019 年 8 月住了 1 晚
Linda Leca General Manager 於 2019年8月13日的回應
Thank you for your kind words! We are glad to hear you enjoyed your stay and hope to have you back for a visit soon. Kind regards, Linda

4/10 欠佳

Stephen

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Never again. I
Room & buildings smell of smoke and urine. Cleaning was sub par, and overall appearance is unappealing. Won’t return.
於 2019 年 8 月住了 2 晚
Linda Leca General Manager 於 2019年8月13日的回應
Thank you for providing this feedback; we will share it with the property renovation team so it can be addressed. Although some rooms have already been remodeled, we plan on renovating both the restaurant and hotel properties. We also hope you consider a return visit once the renovations are complete. Sending my best, Linda

2/10 很差

真實旅客

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This place was disastrous and that's me being kind. We got the last two towels in the entire hotel. There was hair all over the bathroom. There was blood on one of the towels. There was a used syringe in the bathroom. The bathroom door didn't close. The mattresses were worn out and past ready for the garbage. The worst part was the toilet overflowed and we were given two bath mats and a plunger and told to deal with it. How is this place in business? I demand a refund!
於 2019 年 8 月住了 1 晚
Linda Leca General Manager 於 2019年8月10日的回應
Please know that the main goal is to ensure your stay is comfortable and pleasant. Thank you for providing your feedback; I will follow up with the appropriate manager. Best regards, Linda

2/10 很差

真實旅客

不滿：整潔度、設施服務和住宿狀況
於 2019 年 8 月住了 1 晚
Linda Leca General Manager 於 2019年8月10日的回應
Thank you for your feedback

6/10 一般

jose

於 2019 年 7 月住了 1 晚
Linda Leca General Manager 於 2019年8月3日的回應
Thank you for your feedback

8/10 不錯

Jan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 2 晚
Linda Leca General Manager 於 2019年7月28日的回應
Thank you for the great review

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent excellent excellent. Super clean, wonderful staff, large rooms and close to Winchester Mansion. I can’t say enough about how much we enjoyed our stay at this quaint motel.
於 2019 年 7 月住了 1 晚
Linda Leca General Manager 於 2019年7月28日的回應
Thank you for your kind words! We are glad to hear you enjoyed your stay and hope to have you back for a visit soon. Kind regards, Linda

2/10 很差

Michelle

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚
Linda Leca General Manager 於 2019年7月28日的回應
Thank you for providing this feedback; we will share it with the property renovation team so it can be addressed. Although some rooms have already been remodeled, we plan on renovating both the restaurant and hotel properties. We also hope you consider a return visit once the renovations are complete. Sending my best, Linda

8/10 不錯

Jan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 7 晚
Linda Leca General Manager 於 2019年7月28日的回應
Thank you for the great review

4/10 欠佳

Agnes

不滿：住宿狀況和客房舒適度
Not worth the stay!
The hotel is old. The room had a nasty moldy smell when I entered, the carpet is dirty. The furniture are from the 1970’s. The TV is tiny and from the 70’s as well. No microwave, no hair dryer, the a/c is so loud and it’s either goes all the time or it’s off, no in between. The price is high compared to the condition. It’s a dump!!
於 2019 年 7 月住了 3 晚
Linda Leca General Manager 於 2019年7月28日的回應
Thank you for providing this feedback; we will share it with the property renovation team so it can be addressed. Although some rooms have already been remodeled, we plan on renovating both the restaurant and hotel properties. We also hope you consider a return visit once the renovations are complete. Sending my best, Linda

8/10 不錯

Michelle

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2019 年 7 月住了 1 晚
Linda Leca General Manager 於 2019年7月28日的回應
Thank you for the great review

4/10 欠佳

Jeanette

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Seriously needs updating and better cleanliness.
The hotel is obviously very old and its situated in an old retail oriented section of town on a very busy wide road. My particular room was extremely dated and not particularly well kept. The bathroom sink is old chipped porcelain with the rust stains. The bathroom floor was sticky, I threw a towel on the floor and never went barefoot. I was only staying the one night, then moving on to family, so I opted not to even shower there but rather move on early in the morning. The check in service was friendly, and I did call the front desk due my TV not turning on. The front desk lady did come by quickly and discovered it had come unplugged. Thank goodness that's all it was, as she said there was no one else on duty to help. I expected a basic, no-frills experience, but this place was just to old and unkempt - I'll cross this one off of future consideration.
於 2019 年 7 月住了 1 晚
Linda Leca General Manager 於 2019年7月28日的回應
We appreciate you taking the time to leave us a review; please know we are in the middle of a property remodel. We hope you consider staying with us once the renovation is complete and have a shot at another first impression. Sending my best, Linda