房內夾萬、書桌、熨斗/熨衫板、免費嬰兒床
查看供應

聖塔克魯茲海灘大道溫德姆豪生酒店的評價

2 out of 5
聖塔克魯茲海灘大道溫德姆豪生酒店
130 W Cliff Drive, Santa Cruz, CA

評價

7.0

不錯

10 分評分，優異；1000 則評價中有 186 則" "
8 分評分，不錯；1000 則評價中有 357 則" "
6 分評分，一般；1000 則評價中有 245 則" "
4 分評分，欠佳；1000 則評價中有 117 則" "
2 分評分，很差；1000 則評價中有 95 則" "

7.6/10 

整潔度

7.2/10 

職員與服務

6.2/10 

設施服務

6.8/10 

住宿狀況

6.8/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
於 2017 年 9 月住了 1 晚

8/10 不錯

Tamarine

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Staff was very nice
於 2024 年 4 月住了 1 晚

6/10 一般

Brittany

不滿：住宿狀況
於 2024 年 4 月住了 3 晚

10/10 優異

Debbie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Santa Cruz stay
We love staying here . Great views close enough to the beach , walking trails etc We weren’t aware of the construction but that was fine The office woman was absolutely wonderful! Huge family with kids running wild and parents not even making a fake attempt at keeping them in line was the only negative
於 2023 年 12 月住了 3 晚

10/10 優異

Elvia

於 2023 年 12 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
greatstay
great stay
於 2023 年 12 月住了 4 晚

8/10 不錯

Kent

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 3 晚

8/10 不錯

Diana

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Location is great
Location is great! Short walk to wharf and boardwalk. Room was clean. The balcony had an ocean view just beyond the buildings. Beautiful view of the sunrise.
於 2023 年 12 月住了 2 晚

10/10 優異

Maria

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Family getaway
Very comfortable beds, quiet and friendly staff! Only thing was the cable wasn’t working
於 2023 年 10 月住了 1 晚

10/10 優異

Richard

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

4/10 欠佳

Tiara

讚好：職員與服務
不滿：住宿狀況
於 2023 年 10 月住了 1 晚

8/10 不錯

Fumihide

讚好：整潔度和住宿狀況
於 2023 年 9 月住了 1 晚

10/10 優異

Victoria Ann

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice
於 2023 年 9 月住了 1 晚

10/10 優異

Carol (Atwater)

讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was nice. We would ask for a room two rooms to the left of ours as ours was a little noisy. We had a nice balcony, but with NO chairs outside to sit on. Why? Wi-fi was sketchy and didn't work. Breakfast was good, but would have preferred some sugar-free waffle syrup and butter that was not so hard and some plain yogurt (not flavored).
於 2023 年 9 月住了 1 晚

10/10 優異

Daisy

於 2023 年 8 月住了 1 晚

10/10 優異

frank

讚好：整潔度和職員與服務
於 2023 年 8 月住了 3 晚
GM 於 2023年8月12日的回應
thank you for staying with us

4/10 欠佳

Michael

家人同遊, 多人同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Staff was great. Rooms were not kept up. Toilet very loose, furniture dirty, holes in wall, chipped paint everywhere. TV did not work after first day. Furniture all chipped and pieces missing. I expect a NICE clean upkept room for 200.00 a night. I was very disappointed. Place said it had a pool, it did not. It advertised an actual kitchen, it did not have. Not what I expect for so much money!!
於 2023 年 8 月住了 2 晚
GM 於 2023年8月12日的回應
Thank You for staying with us and has we just took over the management of the motel we will be replacing furniture, floors etc etc by the end the year, so sorry the bad experience

8/10 不錯

Andi

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 3 晚
GM 於 2023年8月12日的回應
Thank You for staying with us, we appreciate your business

8/10 不錯

Andrea

於 2023 年 8 月住了 1 晚
GM 於 2023年8月12日的回應
Thank You for Staying with us and we appreciate for your business

10/10 優異

Linda

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice!
Great location, friendly and accommodating staff. Room fit the bill.
於 2023 年 7 月住了 1 晚
Celeste 於 2023年7月28日的回應
Thank For Staying With US

8/10 不錯

Cheryl

於 2023 年 7 月住了 2 晚

8/10 不錯

Jody

讚好：整潔度、職員與服務和住宿狀況
Beautiful clean
於 2023 年 7 月住了 5 晚
Celeste 於 2023年7月28日的回應
Thank You for staying with us and hopefully see you next time

8/10 不錯

Irene

家人同遊
讚好：職員與服務和客房舒適度
於 2023 年 7 月住了 1 晚
Celeste 於 2023年7月28日的回應
Thank You for staying with us and hopefully see you next time

4/10 欠佳

Mathew

家人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Celeste 於 2023年7月28日的回應
Thank You for staying with us and hopefully see you next time

10/10 優異

Debbie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Ocean view
I would come back !
於 2023 年 7 月住了 3 晚
Celeste 於 2023年7月28日的回應
Thank You for staying with us and hopefully see you next time

2/10 很差

真實旅客

家人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Nice location- below average rooms and amenities
Hot tub was Not HOT. The beds were very small and uncomfortable. I was charged one thing the day of check in. My credit card was charged more than $70.00 more than my Original reciept. It was ok for a Last minute stay 4th or July weekend, but would probably nit stay here again.
於 2023 年 7 月住了 1 晚
Celeste 於 2023年7月28日的回應
Thank You for staying with us and hopefully see you next time

10/10 優異

Brenda

於 2023 年 6 月住了 3 晚
Celeste 於 2023年7月28日的回應
Thank You for staying with us and hopefully see you next time

8/10 不錯

Claire

於 2023 年 5 月住了 2 晚
Management Team 於 2023年6月15日的回應
Thanks for staying with us! We are so happy you enjoyed the hot tub and breakfast during your stay. We appreciate you taking the time to leave us a review. We hope to see you again soon! :)

4/10 欠佳

mario

家人同遊
不滿：職員與服務、住宿狀況和客房舒適度
Customer service was terrible
於 2023 年 5 月住了 1 晚
Customer Care Team 於 2023年5月23日的回應
Dear Mario, thank you so much for your valuable feedback. While we are happy about your decision to stay with us, we are sad to hear about your overall experience. We are renowned for our friendly and helpful staff along with our quality customer service. However, we are disappointed to note that we have failed to leave a positive impression on you. We sincerely apologize that you did not receive the type of service that we strive to deliver for all of our guests. We will be reviewing your comment with the relevant department, and we will ensure that such incidents do not happen again. We would love the opportunity to redeem ourselves with you, should you choose to stay with us again. Warm regards,Customer Care Team

8/10 不錯

Rachel

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 1 晚
Customer Care Team 於 2023年5月23日的回應
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 很差

Richie

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
The beds here are absolute trash the worst sleep ever. Nothing worked there ice machine hot tub. The staff was rude. It was all around one of the worst hotels I’ve ever stayed at!
於 2023 年 3 月住了 1 晚
Customer Care Team 於 2023年3月29日的回應
Dear Richie, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. We apologize for any rudeness that was aimed at you, and we are sorry that you did not have a pleasant impression of our service. This is a serious issue highlighted by you, and we will take steps to ensure this does not reoccur. We will review your comments in detail and make changes wherever possible in improving and training our staff, to ensure a better experience for our future guests. We hope you will give us another opportunity of serving you. Warm regards,Customer Care Team

10/10 優異

maria

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The attendant was excellent
於 2023 年 1 月住了 1 晚
Customer Care Team 於 2023年1月9日的回應
Dear Maria, thank you so much for your valuable feedback. We are delighted to know that you enjoyed your stay with us and liked our customer service. We always make sure to serve our guests to the best of their abilities and hence it feels great to be acknowledged for the hard work that we put in every day. Your kind words will be a great source of motivation for all of us and it's bound to make us smile. We look forward to hosting you soon!Warm regards,Customer Care Team

10/10 優異

Jonah

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 1 晚
Customer Care Team 於 2023年1月3日的回應
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 欠佳

Michelle

讚好：整潔度和職員與服務
Booked room due to location. Was very disappointed by the horrible mattress. Needed to be replaced years ago. Loudness of doors closing and footsteps quite jarring in the middle of the night. But the real nightmare was the neighbor who kept me up all night with loud music and ranting using fowl language.
於 2022 年 11 月住了 2 晚
Customer Care Team 於 2022年11月14日的回應
Dear Michelle, thank you so much for your valuable feedback. While we are glad that you chose to stay with us, we are disappointed to hear about your experience. We sincerely apologize for the issues related to the noise made by the neighbors and the thin walls that kept you from sleeping. We understand that staying in such a noisy environment can be a trying experience. You would be pleased to know that we are planning on imposing certain steps to avoid such instances in the future, and the next time, when you are here, you would be able to experience a quieter ambience. We hope you give us another opportunity to redeem ourselves and provide you with a better experience. Warm regards,Customer Care Team

4/10 欠佳

Austin

伴侶同遊
不滿：整潔度
Room squatters causing our room to be changed twice, hair in our "clean" towels, smoking rules unenforced, an unwired bedside phone just for decoration, and random people walking up off the street to take advantage of commentary breakfast. Need I say more?
於 2022 年 10 月住了 2 晚
Customer Care Team 於 2022年10月12日的回應
Dear Austin, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. We feel sad to hear that we failed to serve you better and, we sincerely apologize. We promise to look into your claims and take appropriate actions to resolve the matter. We hope you will give us another opportunity of serving you. Warm regards,Customer Care Team

4/10 欠佳

Kenneth

家人同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Liked proximity. Our first room assigned had no smoke detector and you could push the door open - the jam was broken. Reassigned and moved to a better room but still many items like screens in disrepair. Stair railing dangerous and has huge screw sticking out.
於 2022 年 10 月住了 1 晚
Customer Care Team 於 2022年10月13日的回應
Dear Kenneth, thank you so much for taking time out of your busy schedule to review us. Your feedback makes us happy and, we are delighted to hear about your impression and experience with us. However, we appreciate you for highlighting these issues and, we will take steps to ensure such experiences do not reoccur. We apologize for failing to fulfil your expectation, and if we were made aware of this, it would have helped us provide you with a better experience. We hope to remain your hotel of choice in this area and to give you a better stay on a future visit.Warm regards,Customer Care Team

8/10 不錯

Michael

讚好：整潔度和職員與服務
Good value for the price
The room was dated with a big hole in the black out curtains but it was clean and very close to the board walk and pier. Staff were fine and continental breakfast was good. Not posh but good value for money.
於 2022 年 10 月住了 1 晚
Customer Care Team 於 2022年10月11日的回應
Dear Michael, thank you for sharing your experience with us. We are delighted to know that you enjoyed your stay with us and the location was convenient for you. However, we are sorry to note the state of the room provided to you. We sincerely apologize for the fact that your room does not appear to have been thoroughly checked and cleaned prior to your arrival, and we will ensure that our housekeeping team is aware of your comments, and is more conscious of this going forward. We hope you give us another chance to serve you and leave a better impression the next time.Warm regards,Customer Care Team

6/10 一般

Briana

於 2022 年 9 月住了 2 晚

10/10 優異

Lori

於 2022 年 9 月住了 1 晚
Customer Care Team 於 2022年10月3日的回應
Dear Lori, thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again. Warm regards,Customer Care Team

10/10 優異

Manuel

讚好：整潔度、住宿狀況和客房舒適度
於 2022 年 9 月住了 1 晚
Customer Care Team 於 2022年9月22日的回應
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 不錯

Nicole

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Came for Ironman 70.3 and this was a GREAT location from the race venue (walking distance). Also super close to the pier and other things, great view too.
於 2022 年 9 月住了 1 晚
Customer Care Team 於 2022年9月13日的回應
Dear Nicole, thank you for sharing your experience with us. We are delighted to know that you enjoyed your stay with us and the location was convenient for you. We look forward to serving you soon! Warm regards,Customer Care Team

2/10 很差

Joanna

讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
於 2022 年 9 月住了 3 晚

2/10 很差

Lacey

於 2022 年 9 月住了 2 晚
Customer Care Team 於 2022年9月7日的回應
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 很差

Teresa Guzmán

不滿：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 8 月住了 2 晚

10/10 優異

Jack

讚好：整潔度、職員與服務和客房舒適度
於 2022 年 8 月住了 3 晚
Customer Care Team 於 2022年9月1日的回應
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

6/10 一般

Philip

家人同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Nicely located for the beach, but in all fairness it could probably do with a bit of a facelift.
於 2022 年 8 月住了 2 晚
Customer Care Team 於 2022年8月22日的回應
Dear Philip, thank you so much for your valued response. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We appreciate you for highlighting this particular issue and, we will take steps to ensure such instances aren't repeated henceforth. We look forward to hosting you soon. Warm regards,Customer Care Team

6/10 一般

Karen

家人同遊
不滿：職員與服務、設施服務和住宿狀況
Desk person rude. Curtains don’t cover the entire window. Floor has lumps in it. Beds are uncomfortable
於 2022 年 8 月住了 2 晚
Customer Care Team 於 2022年8月18日的回應
Dear Karen, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. We apologize for any rudeness that was aimed at you, and we are sorry that you did not have a pleasant impression of our service. This is a serious issue highlighted by you, and we will take steps to ensure this does not reoccur. We will review your comments in detail and make changes wherever possible in improving and training our staff, to ensure a better experience for our future guests. We hope you will give us another opportunity of serving you. Warm regards, Customer Care Team

4/10 欠佳

Holly

於 2022 年 8 月住了 1 晚

4/10 欠佳

Megan

家人同遊
不滿：職員與服務
We stayed one night. After a long day, we could not check in around 6pm because there was no one at the desk. A woman reading a book on the couch told me to come back in 15 minutes or go to the Boardwalk. My family and I went to the Boardwalk and ate dinner. I returned after 8pm and the woman berated me and said “You are late, you were supposed to be back in an hour”. My teenage son had to hold back from hysterical laughter. We were able to check in to the room that I had prepaid months before, not it was an awkward experience,
於 2022 年 8 月住了 1 晚

4/10 欠佳

Margaret

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
The man at the front desk is the biggest issue. He is so rude and bordering on hostile that it made for a difficult sign in. He was in the middle of an argument with another guest when we arrived. Although I could understand the difficult position he was in with the guest who was demanding an ocean view room for the same price as a regularly room, he continued his rude diatribe with us: NO visitors, NO smoking, etc!
於 2022 年 8 月住了 1 晚
Customer Care Team 於 2022年8月16日的回應
Dear Margaret, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. We apologize for any rudeness that was aimed at you, and we are sorry that you did not have a pleasant impression of our service. This is a serious issue highlighted by you, and we will take steps to ensure this does not reoccur. We will review your comments in detail and make changes wherever possible in improving and training our staff, to ensure a better experience for our future guests. We hope you will give us another opportunity of serving you. Warm regards, Customer Care Team