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聖達菲蘭喬恩坎塔杜四季度假酒店的評價

5 out of 5
聖達菲蘭喬恩坎塔杜四季度假酒店
198 State Road 592, Santa Fe, NM

評價

9.4

完美

10 分評分，優異；246 則評價中有 185 則" "
8 分評分，不錯；246 則評價中有 40 則" "
6 分評分，一般；246 則評價中有 13 則" "
4 分評分，欠佳；246 則評價中有 6 則" "
2 分評分，很差；246 則評價中有 2 則" "

9.8/10 

整潔度

9.4/10 

職員與服務

8.8/10 

設施服務

9.6/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

gary (Calistoga)

讚好：整潔度、職員與服務和住宿狀況
One of the best resort hotels we have had the pleasure of visiting. I cannot recommend this hotel strongly enough!
於 2024 年 4 月住了 1 晚

10/10 優異

Kathryn

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Gorgeous landscape, year round pool, super friendly staff
於 2024 年 4 月住了 5 晚

8/10 不錯

John

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚

4/10 欠佳

真實旅客

讚好：整潔度
Just Not a Good Four Seasons experience
I’ve stayed at 18 different Four Seasons properties around the world. This one is just not worthy of the Four Seasons name. I don’t even know how to explain it - maybe it was just because we came in January, and maybe that’s a rotten time to come. Starting with an unbelievably foul methane smell right at the front desk, to agonizingly slow service in the bar, to no-show services that were offered,…….it was just a not-good experience. Even great hotels get it wrong sometimes, so I’m just going to assume this was one of those times. It seemed like it just wasn’t meant to be. We won’t be back, and we suggest if you are going, do it some other time than January. Just bein’ honest.
於 2024 年 1 月住了 1 晚
Natalie D. Reservations Manager 於 2024年1月19日的回應
Thank you for taking the time to provide your feedback for your stay. We are so sorry your stay didn't meet your expectations. Our management team would love the opportunity to reach out directly to follow up on your feedback. If there is a good way to connect, please let us know and we will reach out directly.

6/10 一般

Abraham

伴侶同遊
讚好：整潔度和住宿狀況
Nice property outside Santa Fe with amazing rooms
於 2023 年 10 月住了 2 晚
Natalie D. Reservations Manager 於 2023年11月1日的回應
Thank you so much for taking the time to provide your review. We hope to have the opportunity to welcome you back in the future.

10/10 優異

Marie-Helene

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Come on Four Seasons, get with it...
Everything and everyone was excellent. But for environment conscientious guests it was a disappointment that they did not give the opportunity to let the guests decide to reuse towels and bed linens, there was no recycle waste basket in the room and in the restaurant and bar they are still using plastic straws...
於 2023 年 7 月住了 4 晚
Natalie D. Reservations Manager 於 2023年7月25日的回應
Good Afternoon Marie-Helene,Thank you so much for taking the time to provide feedback and a review from your stay. I am so pleased you enjoyed your stay and thank you for providing opportunities in our continuing efforts towards a greener property. I hope we have the opportunity to welcome you back in the future.

4/10 欠佳

Denis

伴侶同遊
不滿：住宿狀況
Oh my. This should not be a Four Seasons branded property at all. Nearly empty with guests, and after seeing their outdated, grubby pool area and other amenity areas, we checked out within the hour and moved to another hotel (with thanks to the Four Season general manager who facilitated this at my request). We will try this "resort" again after they complete a promised (long-overdue) renovation later in 2023.
於 2023 年 5 月住了 3 晚

10/10 優異

Kelly

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Accommodating and friendly
The staff was so friendly and accommodating. Beautiful views. Heated outdoor pool, we swam in the March rain.
於 2023 年 3 月住了 2 晚
Roberto 於 2023年3月17日的回應
Thank you for staying and visiting us.Looking forward to seeing you again in a near future.Four Seasons Santa Fe Family

10/10 優異

Bret

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The in-room fireplace service was an excellent touch during the March season when the nights are still a bit chilly.
於 2023 年 3 月住了 2 晚
Roberto 於 2023年3月17日的回應
Thank You for sharing your experiences in the resort.Looking froward to seeing you here again in a near future.

10/10 優異

Rachel

於 2023 年 2 月住了 1 晚

2/10 很差

Alexander (ORLANDO)

伴侶同遊
不滿：整潔度、職員與服務和設施服務
The hotel was below our expectations for a Four Season property. Well below. We arrived to find out that there was no food service after 10:30 PM, including room service. The following morning we ordered breakfast, but the entire order was wrong. To the managers credit he comped the breakfast. That night again we ordered food, after we ate went to bed, the next morning ants were all over the plates in our room. The entire hotel service was slow, poorly trained for Four Seasons standards. There were a ton of little things that just added up and up, like several times we went in and out there was no door opening, the staff was on the phone. There was only one food option on the property, bar food, this was the same menu for the bar, the restaurant and room service. The bright spot was the manager Roberto, who gave us a credit upon leaving and listened to our experience. We will certainly not return and like all our experiences we will share how poor it was with friends and family. The Four Seasons can do better at this property.
於 2022 年 10 月住了 3 晚

10/10 優異

George

於 2022 年 10 月住了 2 晚

10/10 優異

Ghelfi

於 2022 年 9 月住了 2 晚

10/10 優異

Neil

於 2022 年 6 月住了 3 晚
Natalie D. Reservations Manager 於 2022年9月12日的回應
Thank you so much for taking the time to provide a review. We are so pleased you enjoyed your stay. We hope we have the opportunity to welcome you back in the future.

10/10 優異

Melany

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property is in the mountains outside Santa Fe. They have a shuttle to take you into town so you don’t have to drive or try to park. Everyone of the staff was friendly and went out of their way to make us feel welcome.
於 2022 年 8 月住了 4 晚
Natalie D. Reservations Manager 於 2022年8月17日的回應
Thank you so much for taking the time to provide a review. We are so pleased you enjoyed your time in Santa Fe. We look forward to having an opportunity to welcome you back in the future.

10/10 優異

Deborah

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 8 月住了 2 晚
Natalie D. Reservations Manager 於 2022年8月17日的回應
Thank you so much for taking the time to provide a review. We are so pleased you enjoyed your time in Santa Fe. We look forward to having an opportunity to welcome you back in the future.

10/10 優異

john

於 2022 年 6 月住了 3 晚
Natalie D. Reservations Manager 於 2022年6月20日的回應
Thank you for taking the time to provide a review for your stay. We are so pleased you enjoyed your time in Santa Fe. We hope to have the opportunity to welcome you back in the future.

10/10 優異

Victor

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay
Delightful staff, beautiful setting, quiet property and guests. Loved the real fireplace in the room and on the patio. Spa staff and facilities are excellent.
於 2022 年 5 月住了 1 晚
Natalie D. 於 2022年6月13日的回應
Thank you for taking the time to provide a review of your stay. We are so pleased you enjoyed your time at Rancho Encantado. I hope we have the opportunity to welcome you back in the future.

10/10 優異

janice

伴侶同遊
讚好：整潔度和職員與服務
Excellent facility and staff.
於 2022 年 4 月住了 2 晚
Natalie D. Reservations Manager 於 2022年4月11日的回應
Thank you for taking the time to leave a review. We are so pleased you enjoyed your stay. We hope to have the opportunity to welcome you back in the future.

10/10 優異

OWEN

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 3 月住了 6 晚

8/10 不錯

Barry

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Almost excellent
This is a 5 star resort except: 1. The paper products in the bathroom, although eco-friendly, were unacceptable. 2. The size of the soap at the sink was unacceptable small. 3. All the pumps on the bottles in the shower did not function well. 4. There was an obvious bulb over the bathroom sink that was burned out and never changed during our stay.
於 2022 年 1 月住了 3 晚
Natalie D. Reservations Manager 於 2022年1月24日的回應
Good Morning, Thank you so much for taking the time to provide your positive review as well as the opportunities for us to refine our service for your future stays. I hope we have the opportunity to welcome you back in the future. Warm Regards,

10/10 優異

Season

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff are incredibly friendly helpful and welcoming . The property is gorgeous !
於 2022 年 1 月住了 1 晚
Natalie D. Reservations Manager 於 2022年1月17日的回應
Good Afternoon, Thank you for taking the time to provide a review! I hope we have the opportunity to welcome you back in the future.

10/10 優異

Mike

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent stay for peace and quiet
Fantastic property with individual casitas each with their own fireplace. Tranquil, quiet, overall fantastic
於 2021 年 11 月住了 3 晚
Natalie D 於 2021年12月2日的回應
Greetings from Santa Fe, Thank you for taking the time to provide your feedback from your stay. I am so pleased you enjoyed your visit. We look forward to having an opportunity to welcome you back in the future. Warm regards and happy holidays!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 10 月住了 2 晚
Natalie D 於 2021年10月26日的回應
Thank you for taking the time to provide a review. We look forward to having the opportunity to welcome you back to Santa Fe.

6/10 一般

Noah Josh (PORTLAND)

商務旅客
讚好：整潔度
Couldn’t get transportation easily via Uber. Front desk was unable to find a car to ABQ. It’s a nice property but the details seem to fall short of a Four Seasons.
於 2021 年 10 月住了 1 晚
Roberto 於 2021年10月9日的回應
Thank You for your time to write us and I do appreciate your comments. I am so sorry to know that our Front Desk was not able to assist you to get shuttle transportation to Albuquerque. We are in process to expand our agreements with other limo services companies to offer more options in transportations for our guests. Again, thank you for visiting and staying in Four Seasons Resort Rancho Encantado

10/10 優異

Ray

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was a bit removed from town, but that was part of the charm. It was beautifully situated in the hills of Santa Fe. Very peaceful and the scenery was stunning. Loved our casita. It was well appointed and spacious. The indoor and outdoor fireplaces were such a nice surprise! The bathrooms were huge and heated floors were a thoughtful touch. We hiked the trail on property one day (highly recommend). We tried to get to the spa, but they were booked. Planning a return trip for a girls’ weekend and will be sure to book ahead next time! We ate several meals at the restaurant and the food was excellent. The only issue was the room key cards are very sensitive and demagnetized easily. We had to call the front desk and have them send new cards. To their credit, we had a new key in minutes! I’m sure it’s as frustrating to the staff as it is to guests. Can’t recommend this property highly enough. Will definitely be back!
於 2021 年 10 月住了 2 晚
Natalie 於 2021年10月18日的回應
Good Afternoon, Thank you for the wonderful review. We are so pleased your enjoyed your time at the Four Seasons and in Santa Fe. We look forward to having the opportunity to welcome you back. Warm Regards, Reservations Team.

2/10 很差

Lisa

不滿：職員與服務和設施服務
於 2021 年 8 月住了 2 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Quiet place. Beautiful secluded property. Definitely will be back!
於 2021 年 7 月住了 4 晚
Four Seasons Rancho Encantado Team 於 2021年8月20日的回應
Thank you for your feedback! We look forward to welcoming you back!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful Desert Mountain Inn
Fantastic place, a great getaway
於 2021 年 7 月住了 3 晚
Four Seasons Rancho Encantado Team 於 2021年8月20日的回應
Thank you for your response, we are glad that you enjoyed your stay! We hope to welcome you back in the future!

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Girls weekend with spa services, hiking, shopping, eating and relaxing. All on site or close by. Great facilities, room and staff. We had a great time!!
於 2021 年 5 月住了 3 晚

10/10 優異

Clinton

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 3 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
small resort—with only 65 casitas and spread out over 57 acres—so you never feel that you have people around you - amazing staff
於 2021 年 4 月住了 3 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved the food and the friendly staff
於 2021 年 4 月住了 4 晚

8/10 不錯

Yvette

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Relaxing retreat
Great hotel about 20 minutes out of the Center of sante fe. Good spot if you are looking for a relaxing retreat. The yoga was awesome!
於 2021 年 4 月住了 2 晚

6/10 一般

真實旅客

伴侶同遊
讚好：整潔度和職員與服務
For the cost of the Four Seasons and being a five star hotel, I expected more. The staff was excellent, rooms were well appointed and clean, but the overall quality of our room was not on par with what we've experienced at other five star hotels. For example, the window screen in our bathroom was totally bent out of shape, the door to the toilet was falling apart, and there was just no privacy between units. We could hear everything our neighbors were doing and the casitas are very close together as well (which you really notice when air conditioners kick on while you're trying to have a quiet afternoon on your patio). The restaurant was hit or miss, we ate there or had room service for most meals during our stay. The steak for two was phenomenal but the prime rib dinner was just weird - we each ordered it and it was totally inconsistent in that one had the taste and texture of a NY strip and the other was more like pot roast than prime rib. All in all, if their room rates aren't a big deal to you then you'll probably have a nice stay. If you're splurging on your room and are looking to get the most for your money, you might be better off looking at other hotels.
於 2021 年 4 月住了 3 晚

10/10 優異

Raghav

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Just Amazing!
Just amazing! I want to go back there to stay for longer. The facility is fantastic. Great food and wine selection at Terra. All in all i had a fantastic vacation!
於 2021 年 4 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Excellent, beautiful accommodations. Food was great. Service was very good and there is a destination charger! Will return.
於 2021 年 4 月住了 4 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 3 月住了 5 晚

10/10 優異

Hina

於 2021 年 2 月住了 3 晚

10/10 優異

Nathaniel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 2 月住了 3 晚
Rancho Encantado 於 2021年2月22日的回應
Thank you for your staying with us.

10/10 優異

Steven

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Outstanding stay!
This place is simply enchanting! By far the best resort I've had the pleasure to stay at in the states! All the staff were fantasic and very accommodating. From the time I booked the service began. I received a call from Roberto within hours asking if I was celebrating a special occasion or would like anything ready for me when I get there. When I checked in with Joseph he explained all the activities we could sign up for and registered us. PRO TIP: If you are an NM Resident the resort offers a residency rate. It was about $150 less than (on my visit) only plus a $70 breakfast credit, 15% off all food and drink including alcohol and 25% off spa services and NO resort fee. I made the mistake of booking through a 3rd party site for the first night. Don't make the same mistake ;). When we walked into our room there was a charcuterie board and a thank you card. The "fire butler" was there preparing our fire. We stayed in a View casita and it was beyond expectations. The restaurant Terra is phenomenal! Please see the photos of the outstanding fare. It was exquisite and perfectly executed. Catalina assisted us a couple of times and she did a fantastic job! PRO TIP: If they offer a mixology class register! The drinks were amazing and its no cost! The spa was beautiful! We did not get any services this trip but did take advantage of the complimentary soaks with our stay. I could go on and on but I'll finish up by saying you should go experience for yourself.
於 2020 年 12 月住了 1 晚
Keith S 於 2021年1月27日的回應
Thank you for the feedback, we are so happy to hear you enjoyed your visit with us. We hope to welcome you back soon!

10/10 優異

jay

於 2020 年 8 月住了 4 晚
Keith 於 2020年11月4日的回應
Thank you so much for visiting our resort and for the feedback!

10/10 優異

Antonio

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 6 月住了 2 晚
Keith 於 2020年7月6日的回應
Thank you so much for your feedback!

10/10 優異

Amy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect romantic getaway
Four Seasons Resort Rancho Encantado was fabulous! We really enjoyed sitting on the patio and watching the sunset with a cocktail. The service was excellent and loved the free shuttle downtown. Especially during these COVID times, the Four Seasons was the best choice. Rooms are spread out, there is plenty of space, very clean and staff wearing masks at all times.
於 2020 年 6 月住了 1 晚
Keith 於 2020年7月6日的回應
Thank you so much for your feedback!

10/10 優異

Amy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
lean, convenient, beautiful and relaxing
The Four Seasons was fantastic! Excellent cleanliness and social distancing procedures. Room was spacious with a lovey patio. The shuttle to town was super convenient to avoid having to park downtown. Very close to excellent hiking and mountain biking. Finally, the staff was very friendly and top level of service.
於 2020 年 6 月住了 4 晚
Keith 於 2020年7月6日的回應
Thank you so much for your feedback!

10/10 優異

g (nyc)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Liked that it was quiet, somewhat remote. Was disappointed in hiking trail - too close to other houses. Found broken wine glass near the path.
於 2020 年 2 月住了 1 晚

8/10 不錯

G

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Check in was fine but I had to wait several minutes. Because there was only one person checking guests in. That one guy spent time explaining the facilities to the people ahead of me. When another check in person finally came, she couldn’t get into the system. Kinda ludicrous for a Four Seasons hotel.
於 2020 年 2 月住了 1 晚

10/10 優異

Anjanette

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 4 晚
Rancho Encantado Team 於 2020年1月9日的回應
Thank you so much for staying with us Anjanette! We are so happy that you enjoyed your stay, we hope to see you and your family again really soon!

10/10 優異

Justin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 2 晚
Rancho Encantado Team 於 2019年11月27日的回應
Thank you Justin for staying with us and thank you for your feedback!

10/10 優異

真實旅客

於 2019 年 10 月住了 4 晚
Rancho Encantado Team 於 2019年11月27日的回應
Thank you for your feedback!