室外泳池;泳池傘

聖達菲西葡特色住宿 - 臻品之選度假村及 SPA的評價

4.5 out of 5

評價

8.2

很好

10 分評分,優異;1003 則評價中有 473 則" "
8 分評分,不錯;1003 則評價中有 271 則" "
6 分評分,一般;1003 則評價中有 141 則" "
4 分評分,欠佳;1003 則評價中有 78 則" "
2 分評分,很差;1003 則評價中有 40 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

Eva

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Properly is beautiful. Lots of amenities for guest. The shuttle was super convenient and the staff was friendly.
於 2024 年 4 月住了 5 晚
Gabriela 於 2024年4月12日的回應
Dear Eva.Thank you for taking the time to let us know about your experience at our resort. We are so happy to hear that our staff was able to provide a quality service for you. We look forward to having you stay with us once more.

6/10 一般

michelle

讚好:住宿狀況
於 2024 年 4 月住了 2 晚
Gabriela 於 2024年4月8日的回應
Dear Michelle, Thank you for taking the time to let us know about your experience at our resort. We are sorry to hear that our property was not able to meet your expectations. We hope that if your travels bring you back into town you will choose to stay with us once again.

10/10 優異

Vikram

親子同遊
讚好:設施服務
The cozy and inviting lobby, the restaurant and the library are something unique. The staff was courteous and patient. We enjoyed lounging around both the indoor places and outdoors. The property doubles as an art gallery with eye catching Southwest and NM sceneries.
於 2024 年 3 月住了 3 晚
Hector Calles / Front Office Director 於 2024年4月4日的回應
Dear Vikram.Thank you so much for providing great feedback. It is always pleasant to hear when our important guest enjoyed their stay. We would be so honored to have you back soon. Looking forward to seeing you again.

10/10 優異

Dee

伴侶同遊
Love staying at La Posada when visiting Santa Fe. Awesome property grounds, fantastic staff, fabulous food, great bars and amazing valets! The accommodations are spectacular as well! I just love this place! They’re all about their guests’ comfort and well being. Outstanding place to stay!
於 2024 年 3 月住了 4 晚
Hector Calles/ Front Office Director 於 2024年4月2日的回應
Dear Dee.Thank you for providing such great review. We are glad you enjoyed your stay in our beautiful hotel. I will communicate all the associates how gracefully they delivered service to you. We really hope you can come back in the near feature. Best wishes.

10/10 優異

Susan

伴侶同遊
very slow, why not have self-parking? Otherwise beautiful place, clean, quiet
於 2024 年 3 月住了 4 晚
Hector Calles / Front Office Director 於 2024年3月28日的回應
Dear Susan.Thank you for the feedback provided. We try to avoid the hassle of you parking your own car since there is limited parking around town, We are super glad to hear you enjoyed your stay in our beautiful hotel. We hope you can give us another opportunity in the near future. Best wishes.

10/10 優異

Erik

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient walking distance from The Plaza. Beautiful resort with helpful staff.
於 2024 年 3 月住了 3 晚
Hector Calles/Front Desk 於 2024年3月26日的回應
Dear Erik.Thank you for such a great review from your most recent stay with us. Our prime location makes a big difference when staying in town. Three blocks for everything. You scape the crowds, and our beautiful gardens are about to start blooming. Once again, thank you for staying with us.We hope to see you back soon.

10/10 優異

Dorian

於 2024 年 3 月住了 3 晚
Hector Calles / Front Office Director 於 2024年4月10日的回應
Dear Dorian.Thank you the rating provided in your review. It was a pleasure to be able to serve you while staying with us. We are really looking forward to seeing you in the near future. Best wishes!!!

8/10 不錯

Andrew

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We enjoyed our stay.
於 2024 年 3 月住了 2 晚
Hector Calles / Front Office Director 於 2024年3月16日的回應
Dear Andrew.Thank you for staying with us. It was a pleasure to be able to serve you while staying with us. We really hope to see you back in the near future.

10/10 優異

Genesis

讚好:整潔度、職員與服務、設施服務和住宿狀況
We absolutely loved staying at La Posada staff was always so welcoming and friendly. Julias restaurant needs improvement on their staff and menu. Other than that everything was perfect!
於 2024 年 2 月住了 4 晚
Gabriela 於 2024年3月1日的回應
Thank you for taking the time to let us know about your experience at our property. We are happy to hear that our staff was able to provide a wonderful service to you. We will make sure our food and beverage director takes this into consideration for our current and future guest.

10/10 優異

Christy

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful property! The staff was excellent. Our valet was prompt. The breakfast was wonderful, the plates were large enough to share.
於 2024 年 2 月住了 2 晚
Hector Calles / Front Office Director 於 2024年2月9日的回應
Dear ChristyThank you for the feedback provided. I will communicate all our associates how satisfied you were with the service provided. It is always great to hear positive feedback from our important guests. You!.We hope to see you back soon.Best wishes.

8/10 不錯

Douglas

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Hector Calles/ Front Office Director 於 2024年2月3日的回應
Thank you for the feedback provided. It was a great pleasure to had you stay with us. We hope to see you back soon.

10/10 優異

Rose

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Quiet setting with easy walking distance to all the sites. Nice spa, good on site testaurant and cozy gathering spots
於 2024 年 1 月住了 2 晚
Hector Calles/ Front Office Director 於 2024年2月3日的回應
Dear, Rose.Thank you for providing such great feedback. It is always important to us to know how our important guest feel while and after their stay. We hope to see you back soon.Best wishes!!!

10/10 優異

Noemi

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent Little Resort
於 2024 年 1 月住了 3 晚
Hector Calles/Front Desk 於 2024年1月22日的回應
Dear NoemiThank you for staying in our beautiful Village. I will communicate all our associates how satisfied you were with the service provided. It was a complete honor to be able to serve you. Our most sincerest hope is to see you back soon.Best wishes!!!

6/10 一般

nicole

伴侶同遊
讚好:整潔度
Staff is friendly/ but overall vibe of hotel was not our favorite
於 2024 年 1 月住了 3 晚
Hector Calles/Front Desk 於 2024年1月16日的回應
Dear nicole.Thank you for the feedback provided. I sincerely apologize for not meeting your expectations during this time. I wish you could explain a little bit more why you could not enjoy your stay. It would help us out tremendously. I really hope you can give us another opportunity in the near future.Best wishes!!!

10/10 優異

Erin

家人同遊
讚好:整潔度、職員與服務和住宿狀況
We always love our stay at La Posada
於 2024 年 1 月住了 3 晚
Hector Calles / Front Office Director 於 2024年1月10日的回應
Dear Erin.Thank you for visiting our lovely hotel. I appreciate the great score provided. I will communicate all our associates how satisfied you were with the service received. Once again, thank you for staying with us. We hope to see you back soon.

10/10 優異

Frank

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
One of my favorite places to stay in Santa Fe!
於 2024 年 1 月住了 1 晚
Hector Calles / Front Office Director 於 2024年1月10日的回應
Dear Frank.Thank you for the loyalty. We appreciate you coming to stay with us. It is always a big pleasure to be able to serve you.We are looking forward for your next visit.

10/10 優異

Roe

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Hector Calles / Front Office Director 於 2024年1月1日的回應
Dear Roe.Thank you for the feedback provided. It is awesome to start the year with the right foot and great scores. We appreciate the loyalty, and we look forward to seeing you in the near future, Best wishes!!!

4/10 欠佳

paul

伴侶同遊
讚好:職員與服務
不滿:住宿狀況
Our room was nothing like rooms depicted on website. Very small. No view. Had to keep shade closed for privacy. Desperately in need of electrical work. Extension cords and tv cable hanging out all over the place. Very third world. Phone wouldnt stop ringing last nite of our stay. Valet service was very slow. Staff was very kind and overworked on a property that needs major attention. We had higher expectations and were sadly disappointed. Shout out to Angel with valet and Hector for their professionalism. Julias social club was overwhelmed on Christmas Eve and needs serious help.
於 2023 年 12 月住了 4 晚
Hector Calles / Front Office Director 於 2023年12月28日的回應
Dear Paul.I would like to sincerely apologize for not meeting your expectations during your most recent stay. I have communicated your concerns to our leadership team, so they can review all policies and regulations ir order to avoid the same issues from happening in the future. I really hope you can give us another opportunity. Best wishes!!!

10/10 優異

John

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Hector Calles / Front Office Director 於 2023年12月27日的回應
Dear John.Thank you for staying with us. We appreciate the loyalty. I will share your feedback with the entire hotel staff to let them know how satisfied you were during the time you spent with us. It is so important to us to receive this positive feedback. It helps us to become even stronger in this industry.We hope to see you back in the near future.

10/10 優異

Peter

於 2023 年 12 月住了 3 晚
Hector Calles / Front Office Director 於 2023年12月24日的回應
Dear Peter,Thank you for staying with us and providing such a great review. We appreciate your loyalty and we hope to see you back soon.Happy Holidays!!!

6/10 一般

Kevin

伴侶同遊
讚好:住宿狀況
Stay here for a convenient, walkable location to the square and downtown. The property needs a culture shift though from can-don't so don't expect a smooth guest experience. Front desk has no cash drawer for valet tipping, so valets make change from their wallets clogging up the valet stand. Bartender was downright Eeyore to every customer. Room was never vacuumed during 3-night stay and amenities never refreshed. It took 2 days to get Kiva fireplace-sized wood refill - fought too large wood that smoked out the room and sent ashes around it. Etc.
於 2023 年 12 月住了 3 晚
Hector Calles / Front Office Director 於 2023年12月20日的回應
Dear Kevin,I would sincerely like to apologize for not meeting your expectations during your most recent stay with us. I have communicated all your concerns to our leadership team, so they can review all norms and policies with the respective department leaders in order to avoid the same issues from occurring in the future. Once again, thank your for staying with us. We hope you can give us another opportunity.

10/10 優異

Laurie

家人同遊
讚好:整潔度和職員與服務
於 2023 年 12 月住了 1 晚
Hector Calles / Front Office Director 於 2023年12月20日的回應
Dear Laurie,Thank you for providing such a great feedback. We appreciate your loyalty. We hope to see you back soon in order to keep creating more memorable stays.Happy Holidays!!!

10/10 優異

Spencer

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay, room was awesome. Only drawback was the lighting for the walkway leading to the room was out and we had to use a flashlight to see to get in.
於 2023 年 12 月住了 3 晚
Hector Calles / Front Office Director 於 2023年12月20日的回應
Dear Spencer,Thank you for staying in our beautiful village. We will always have open doors for your return. Thank you for letting us know about the lighting situation. Our engineering team already took care of the issue. Once again, thank you for staying with us.We look forward to seeing you again.

6/10 一般

真實旅客

家人同遊
讚好:整潔度、職員與服務和客房舒適度
於 2023 年 11 月住了 2 晚
Hector Calles / Front Office Director 於 2023年12月17日的回應
Dear Reviewer.Thank you for taking the time to provide this review. We would have loved if you gave us some feedback why we could not get a higher score. Guest satisfaction is our main priority. We really appreciate your business, and we hope to see you back in the near future. Happy Holidays!!!

10/10 優異

Cheryl

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Hector Calles / Front Office Director 於 2023年12月12日的回應
Dear Cheryl.Thank you for the feedback provided. We appreciate your loyalty. I will communicate all the hotel staff how satisfied you were with the service provided. I really hope you can come back soon.Best of Holidays!!!

10/10 優異

Karin

於 2023 年 11 月住了 1 晚
Hector Calles / Front Office Director 於 2023年12月24日的回應
Dear Karin,Thank you for staying in our beautiful village. It was a pleasure to be able to serve you. We wish you the best holidays for you and your family. Once again, thank you for the loyalty, and we hope to see you back in the near future.Best wishes!!!

8/10 不錯

William

家人同遊
讚好:整潔度、設施服務和住宿狀況
Unique place . Convenient location. Rooms are rustic but nice
於 2023 年 11 月住了 2 晚
Hector Calles / Front Office Director 於 2023年11月28日的回應
Dear William Thank you for the feedback provided. It was a pleasure to be able to serve you. We are waiting for your return alrady.Best wishes.

8/10 不錯

Shawn

於 2023 年 10 月住了 3 晚
Hector Calles / Front Office Director 於 2023年11月23日的回應
Dear ShawnThank you for the feedback provided. We appreciate you time. Our most sincerest desire is that you can come back to experience our beautiful hotel again in the near future. Best wishes.

10/10 優異

Ricardo

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
Hector Calles / Front Office Director 於 2023年11月23日的回應
Dear Ricardo.Thank you for taking the time to provide feedback from your most recent stay with us. It was a complete pleasure to be able to serve you. I will share your feedback with the entire hotel staff as a way of celebrating the great service we provided. We hope to see you back soon.

10/10 優異

Robert (Heber City)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff is great. Dining is great. Drink options are great.
於 2023 年 11 月住了 1 晚
Hector Calles / Front Office Director 於 2023年11月23日的回應
Dear Robert.We appreciate your feedback. It is very important to us. We are so happy you enjoyed your stay at beautiful La Posada. Now, we are extending a new invitation for you to come back in the near future. As always, thank you for staying with us. We hope to see you back soon.

10/10 優異

Ken

於 2023 年 11 月住了 3 晚
Hector Calles / Front Office Director 於 2023年11月23日的回應
Dear KenIt was a complete pleasure to have had you stay with us. Our doors are always open for your return. We hope to see you back soon.

2/10 很差

chloe

不滿:住宿狀況
The rooms were old and run down. The property was undergoing construction.
於 2023 年 11 月住了 3 晚
Hector Calles / Front Office Director 於 2023年11月23日的回應
Dear Chloe.We are so sorry for not meeting your expectations during your most recent stay with us. I would like to inform you that La Posada will have a full renovation pretty soon. I really hope you can come back to see our beautiful property at that time.Best wishes.

10/10 優異

Susanrachel

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
What I loved - great location and the staff were all wonderful. Nice breakfast options. What I didn't love - while they made some effort to minimize single use plastics, could have been better (they gave plastic water bottles to everyone who wanted one whenever they wanted one and plastic cups wrapped in plastic in the rooms). The valet parking was really a nuisance. I had not expected this. I would have preferred a place where I could park myself and have easy access to my car without depending on others. They were great, but always busy... so we had to plan ahead and didn't know how busy they would be so our reservations were hard to keep on time.
於 2023 年 10 月住了 3 晚
Hector Calles / Front Office Director 於 2023年11月23日的回應
Dear SusanrachelThank you for such a great review. We love hearing out important guest feedbacks. I will communicate your concerns to our leadership team in order to be more efficient with recycling. We try to make your parking experience more efficient since Santa Fe does not have too much parking around. I will communicate our valet team your feedback, so norms and regulations are reviewed in order to be more efficient and proactive while performing their duties. We hope to see you back soon.

10/10 優異

Thomas

於 2023 年 9 月住了 5 晚
Hector Calles / Front Office Director 於 2023年11月23日的回應
Dear Thomas.Thanks for providing such great feedback. It is always a pleasure to be able to serve you while staying with us. We really hope to see you back soon.

8/10 不錯

Mimi

家人同遊
讚好:職員與服務
The environment is lovely;staff and food are both great. We had trouble with the hvac so were moved. The rooms are comfy but very poorly lit. Bathtub and showers could use more handrails. Great location and excellent valet parking service.
於 2023 年 10 月住了 4 晚
Hector Calles / Front Office Director 於 2023年11月23日的回應
Dear MimiThank you for taking the time to provide feedback from your most recent stay with us. I would like to mention that La Posada will go trough a full renovation in the near future. This will definitely fix the hvac issues you suffered during your stay. We really hope you can see that refreshed face of La Posada. Once again, thank you for staying with us. Looking forward to seeing you again.

10/10 優異

chantip

於 2023 年 10 月住了 2 晚
Hector Calles / Front Office Director 於 2023年11月23日的回應
Dear chantip.Thank you for the great rating. Guest satisfaction is our number one priority at La Posada. We are so happy you were able to experience it firs hand. We are extending an invitation for you to come back in the future to keep creating more memorable memories. Best wishes.

4/10 欠佳

Chad

不滿:住宿狀況和客房舒適度
The room was supposed to be an upgrade but was very small. It also had zero natural light. The tv was small and didn’t work properly and the toilet was so loud when flushed it could wake up someone across the property.
於 2023 年 10 月住了 2 晚
Cesar Alonso | Concierge/Lobby Ambassador 於 2023年10月15日的回應
Thank you for your feedback. I apologize for not meeting your expectations, I will mention this to our upper management in hopes of getting this situation corrected for any of our future guests. We hope to welcome you back soon after our complete remodel and hopefully we can reach that 10 out of 10.Cesar AlonsoConcierge / Lobby AmbassadorLa Posada de Santa Fe505-986-0000

2/10 很差

Nemi

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Your pictures of Rooms! Very deceiving! Nothing!!! Like what was shown on line for 8 out of 10, Extremely Expensive! for the Room we got, Dark Old @ dingy, Horrible Old Bathroom, No furniture or tables to set anything on, Put us to the very back of Property w/Air conditioner!! What a Joke, Unacceptable!!! @ I want a Refund!!!
於 2023 年 10 月住了 1 晚
Hector Calles / Front Office Director 於 2023年11月28日的回應
Dear Nemi.We are so sorry for not meeting your expectations during your most recent stay with us. We have 157 casitas in house and every single one is different than the other. I hope you can give us another opportunity in the near future, so you can see how different our rooms can be. Once again, thank you for staying with us.Best wishes.

8/10 不錯

Roger

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Well kept property. Liked the room but had no chairs to sit in inside the room, except a desk chair. Had to pull in balcony chairs to sit in front of the fireplace. No place to gather at night with friends - no firepit for example. Restaurant food was average.
於 2023 年 9 月住了 3 晚
Hector Calles / Front Office Director 於 2023年11月28日的回應
Dear Roger.Thank you for the feedback provided. I will communicate your comment to our leadership team, so they know the importance of having chairs in the room. Your feedback is super important to us. Once again, thank you for staying with us.We hope to see you back soon.

10/10 優異

Roy

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very "Santa Fe".
於 2023 年 9 月住了 2 晚
Hector Calles / Front Office Director 於 2023年11月28日的回應
Dear Roy.Thank you for such wonderful review. We really appreciate your loyalty. We feel so honored you decided to spend some time at Beautiful La Posada. Now, we really hope to see you back soon. Once again, thank you for staying with us.Best wishes.

8/10 不錯

Christina

讚好:整潔度、職員與服務和住宿狀況
Great location and really personable staff….room was loud…upstairs neighbor paced late night——it was way louder than you would imagine. Grateful they weren’t watching tv.
於 2023 年 9 月住了 5 晚

8/10 不錯

christine

讚好:整潔度、職員與服務和客房舒適度
於 2023 年 9 月住了 3 晚

10/10 優異

Daniel

家人同遊, 伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful property & an awesome helpful & accommodating staff. Very walkable, galleries & shops in all directions.
於 2023 年 9 月住了 3 晚

10/10 優異

Anthony (Fort Wayne)

於 2023 年 9 月住了 4 晚
Hector Calles / Front Office Director 於 2023年11月28日的回應
Dear Anthony.Thank you for taking the time to provide feedback from your most recent stay. I will communicate our team how satisfied you were during your stay. We hope to see you back soon.Best wishes.

10/10 優異

Kevin

於 2023 年 9 月住了 1 晚

10/10 優異

Julie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The outdoor dining is a peaceful and quiet area to enjoy breakfast and lunch. The Spa was amazing! Really enjoyed our massages! Staff was super friendly!
於 2023 年 9 月住了 1 晚
Hector Calles / Front Office Director 於 2023年9月9日的回應
Dear Julie.We are so glad you enjoyed your outdoor dining experience at La Posada. We have a beautiful patio. Our Spa in amazing at what they do. Every single guest comes out from there with a relax happy face. We appreciate the feedback provided. It helps us tremendously. We hope to see you back soon.

10/10 優異

Becky

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚
Hector Calles / Front Office Director 於 2023年9月9日的回應
Dear Becky.Thank you for providing feedback from your most recent stay with us. It was a complete pleasure to be able to serve you while staying with us.We hope you return soon.

4/10 欠佳

Julia

不滿:整潔度和住宿狀況
For what I paid, the experience at this "spa" was not at all up to par. My room smelled moldy and was outfitted with worn carpet. I left early.
於 2023 年 9 月住了 2 晚
Hector Calles / Front Office Director 於 2023年9月9日的回應
Dear Julia.I sincerely apologize for not meeting your expectations during this specific time. I will communicate your concerns to our leadership team, so we can review all our room standards. Our feedback is well received. I would also like to inform you that La Posada will go trough a full renovation in the near future. We hope you can see the new face of our beautiful hotel.I hope you can give us another opportunity when you are in the area.

8/10 不錯

Arthur

商務旅客, 多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Hector Calles / Front Office Director 於 2023年9月3日的回應
Dear Arthur. Thank you for providing feedback from your most recent stay with us. We hope you can come back soon to experience La Posada again. Best wishes!!!

10/10 優異

Michele (Scottsdale)

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My friend and I stayed 2 nights at La Posada and felt valued as guests. Rocky, the valet, is especially accomodating and a wonderful customer-facing associate. Our room was lovely. The pool is well kept and yoga was sublime. Thank you all for a wonderful experience.
於 2023 年 8 月住了 2 晚
Hector Calles / Front Office Director 於 2023年9月1日的回應
Dear Michele.Thank for taking the time to provide feedback from your most recent stay with us. I will communicate Rocky how gracefully he delivered service to you. I really hope you can come back in the near future. Best wishes!!!