Please always contact any property directly if you have any questions, requests, inquiries about what is or isn’t available at a property, before you book, so there isn’t any confusion, disappointment or misunderstanding, and to allow the staff provide assistance before booking. We never want anyone to feel trapped, and will try work out a favorable outcome for everyone. We noticed that you voluntarily extended your stay with us after posting your review, so we assume you no longer felt trapped.

Thank you so much for your kind review! Brenda, as well as our other office staff members, is a local Santa Fean and a wealth of knowledge about beautiful Santa Fe and New Mexico, besides always providing an exceptional guest service experience. We are very proud to have Brenda as part of our staff and family. Thank you again!

Thank you for your review. We pride ourselves on providing very clean rooms and a tidy historic property. The housekeeping cleaning products used does have a lavender scent, that soon dissipates, which most guests find refreshingly clean. Regards.

Thank you for your review! You are CORRECT, we are NOT a B&B, just a small 18 room historic inn, circa 1800s. We are not sure where you got B&B from, as our website and 3rd party websites do NOT offer any kind of breakfast, but are within a one to two block walk to restaurants and shops. Please always call any hotel property for clarification and to answer any questions you may have BEFORE booking any reservations, to avoid any future disappointment.

Thank you very much for your great review on our beautiful, clean, historic 1800’s property and excellent staff. However, we are a small Inn, and do not advertise ourselves anywhere about being a B&B. In the future, if you have any questions about the amenities that any establishment offers or does not offer, please call and book with any property directly instead of relying upon outdated or incorrect 3rd party websites. Again thank you for your kind review.

Hi Pamela,Thank you very much for the outstanding review about not only our historic downtown SF property, but the excellent customer services our entire staff provided during your stay.We had to really hunt for your reservation, using only your first name, so that we could figure out which guestroom you were talking about in need of a new headboard.As for our mattresses, ALL of our guestrooms were recently renovated and have new top of the line CASPER pillowtop mattresses. Our mattresses are very soft and cloud-like, so if you are used to a firm mattress, our pillowtop mattresses may not be to your liking, although we have many guests asking us where they can purchase our CASPER mattresses.In the future, at any property you stay at, please let the helpful staff know of any requests, suggestions, or concerns you may have during your stay, so that they may have the opportunity to correct or fix the issue as soon as possible, instead of having to figure things out from reading a past guest review. We love your suggestion for a replacement headboard. Thank you again for your kind review and for staying with us, as we enjoyed meeting and talking with you during your very brief stay.Regards, Pueblo Bonito Santa Fe