季節性室外泳池

貝斯特韋斯特聖羅莎酒店的評價

2.5 out of 5
貝斯特韋斯特聖羅莎酒店
2491 Historic Route 66, Santa Rosa, NM

評價

9.2

卓越

10 分評分,優異;1001 則評價中有 693 則" "
8 分評分,不錯;1001 則評價中有 234 則" "
6 分評分,一般;1001 則評價中有 39 則" "
4 分評分,欠佳;1001 則評價中有 20 則" "
2 分評分,很差;1001 則評價中有 15 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

8.8/10 

設施服務

9.2/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

??

讚好:職員與服務、設施服務和住宿狀況
Good!Very good!
於 2021 年 11 月住了 1 晚
Guest Experience Team 於 2021年11月19日的回應
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

10/10 優異

Richard (Charlotte )

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent hotel will come back again
於 2020 年 6 月住了 1 晚

10/10 優異

真實旅客

於 2020 年 5 月住了 1 晚
Customer Care Team 於 2020年5月28日的回應
Dear Guest,We are very grateful you have taken the time to comment. Our goal is to provide an experience worth repeating for every guest, every time. When you need us in the future, we'll be here for you with clean and comfortable rooms and great rates. Guests who trust us are rewarded with complete satisfaction in almost every case. We're confident in our abilities and guest experience and always strive to be the best hotel in this area. We'll be here for you when you choose to stay with us again. We appreciate your efforts in writing this useful review, and we're acting on your comments. Thanks again. Best Regards, Customer Care Team

10/10 優異

Peter (Gallup)

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Very clean property excellent beds, quiet they had hot food for breakfast.
於 2024 年 4 月住了 1 晚
Customer Care Team 於 2024年4月19日的回應
Dear Peter, it's our absolute pleasure to know you loved your stay with us at Best Western. We strive to provide excellent value to our guests through our clean property, cozy beds, quiet ambiance, and delicious breakfast. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Santa Rosa.Best Regards, Guest Experience Team

10/10 優異

Terry

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very friendly and helpful person at check in.
於 2024 年 4 月住了 1 晚
Customer Care Team 於 2024年4月15日的回應
Dear Terry, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our friendly and helpful services. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at Best Western Santa Rosa Inn with the finest of our facilities and services!Best Regards, Guest Experience Team

10/10 優異

WILTZ M

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice, clean Best Western facility.
於 2024 年 4 月住了 1 晚
Customer Care Team 於 2024年4月15日的回應
Dear Wiltz, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Best Western guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards, Guest Experience Team

10/10 優異

Joyce

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It’s an older property but clean. Staff is friendly & accommodating. We were traveling from Texas to home in CA after visiting Waco. It was nice to come across this place for a nights rest.
於 2024 年 4 月住了 1 晚
Customer Care Team 於 2024年4月15日的回應
Dear Joyce, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Best Western guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards, Guest Experience Team

10/10 優異

Susan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice, clean, comfortable rooms. Nice hot breakfast. Highly recommended.
於 2024 年 4 月住了 1 晚
Customer Care Team 於 2024年4月10日的回應
Dear Susan, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to Santa Rosa so we can deliver an incredible Best Western guest experience!Best Regards, Guest Experience Team

10/10 優異

Anna

讚好:整潔度、職員與服務和住宿狀況
The propert is conveniently located. The room was clean and the bed comfortable! Breakfast is s
於 2024 年 4 月住了 1 晚
Customer Care Team 於 2024年4月9日的回應
Dear Guest, we are thankful for giving our hotel a splendid rating for our convenient location and satisfactory breakfast. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Guest Experience Team

6/10 一般

June

於 2024 年 4 月住了 1 晚
Customer Care Team 於 2024年4月9日的回應
Dear June, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Best Regards, Guest Experience Team

10/10 優異

Stacy

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stayed here several times. So far it never disappoints us.
於 2024 年 4 月住了 1 晚
Customer Care Team 於 2024年4月4日的回應
Dear Stacy, we are thankful for giving our hotel a splendid rating for our services on all your visits. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Guest Experience Team

10/10 優異

Delbert

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was very friendly, room was very clean. The whole property looked great and breakfast wasnt just a muffin or gronalo bar.
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年3月14日的回應
Dear Delbert, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to Santa Rosa so we can deliver an incredible Best Western guest experience!Best Regards, Guest Experience Team

10/10 優異

Christopher

Very clean! Great breakfast
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年3月14日的回應
Dear Christopher, it's our absolute pleasure to know you loved your stay with us at the Best Western Santa Rosa Inn. We strive to provide excellent value to our guests through our clean accommodations and top-notch breakfast service. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Santa Rosa.Best Regards, Guest Experience Team

8/10 不錯

Fred

於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年3月27日的回應
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 優異

Thomas

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年3月7日的回應
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 一般

WAYNE

讚好:整潔度和職員與服務
Its a older motel that has been fixed up a bit. The property and room was clean. I found the bed to be comfortable. It was nice parking in front of your room which made unloading easy. Dinning options in the area are very limited and the restaurants that are there are very busy. So be prepared to wait for a table.
於 2024 年 1 月住了 1 晚
Customer Care Team 於 2024年2月8日的回應
Dear Wayne, thank you for your feedback regarding your recent stay with us. We are pleased that you found our property clean, our beds comfortable, and our parking situation convenient. We are sorry to hear the limited dining options in the area disappointed you. We hope that no other disturbances hindered your experience with us. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve.Best Regards, Guest Experience Team

10/10 優異

Max

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月6日的回應
Hey Max, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Best Western Santa Rosa Inn!Best Regards, Guest Experience Team

10/10 優異

David

Good location near I 40. Not a lot going on in Santa Rosa but the hotel is fine for an overnight stay.
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月5日的回應
Dear David, we are thankful for giving our hotel a splendid rating for our lovely location near the freeway. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Guest Experience Team

8/10 不錯

Angelica

於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年3月20日的回應
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 優異

Jackie

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月5日的回應
Dear Jackie, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at Best Western Santa Rosa Inn. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards, Guest Experience Team

10/10 優異

Thomas

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A step back in time
Outstanding renovation of an older property. Nothing has been untouched by way of updating. It's a 60's property updated for todayl
於 2024 年 1 月住了 1 晚
Customer Care Team 於 2024年2月5日的回應
Dear Thomas, we are thankful for giving our hotel a splendid rating for our well-renovated property and incredible updates. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Guest Experience Team

10/10 優異

Stephen

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great motel! Am staying here again on way home.
Very very clean, totally refurbished, very nice with sink off room and in toilet/shower/tub room. 2 sinks in motel! Very nice. Grohe faucets and very comfortable bed. I see why they get good ratong. Breakfast was fine...more than adequate...very clean and well presented. Check in.perdon was extremely nice and welcoming.
於 2024 年 1 月住了 1 晚
Customer Care Team 於 2024年2月1日的回應
Hi Stephen,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found the motel very clean, totally refurbished, and equipped with modern amenities. It's great that you appreciated the thoughtful design with two sinks, and we're delighted to know that the bed was very comfortable. We're also pleased that the breakfast met your expectations and was well presented. Providing a warm and welcoming check-in experience is important to us, and we're glad you had a positive interaction with our staff. If there's anything specific you enjoyed or anything more we can do to enhance your future stays, please feel free to let us know. We look forward to welcoming you back for another enjoyable visit!Best Regards, Guest Experience Team

6/10 一般

Rachel

家人同遊
讚好:客房舒適度
於 2024 年 1 月住了 1 晚
Customer Care Team 於 2024年1月25日的回應
Dear Rachel, thank you for rating your stay at Best Western Santa Rosa Inn. We thrive on customer feedback, so our hotel's value lies in knowing that our guests are genuinely content with our amenities and services. However, we couldn't help but notice that you were not fully satisfied during your stay. It would be helpful if you could let us know which part of your stay was not on par with your expectations. This will only help us grow with the excellence we aim to attain. We'll be sure to make up for any issues and give you a rewarding experience on your next visit!Best Regards, Guest Experience Team

6/10 一般

Brenda

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Customer Care Team 於 2024年1月23日的回應
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 優異

Stephen (Dolton)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Overall nice. Room was clean. Check in was easy and fast. Dog relief area is in need.of cleanup, there are bags provided for us dog owners to pick up after their dogs but people are not responsible! This is a guest problem! Expedia needs a way to pay for the pet fee and to notify hotel that they are bringing a pet.
於 2024 年 1 月住了 1 晚
Customer Care Team 於 2024年1月23日的回應
Dear Stephen, thank you for your positive feedback! We're pleased to hear that you had a pleasant experience, and we appreciate your acknowledgment of our clean rooms and smooth check-in process. We apologize for any inconvenience caused by the unhygienic state of the dog relief area. We have heard your concern about responsible pet ownership; we'll continue to address the shortcomings related to this issue and explore ways to improve the highlighted problems. We hope no other disturbances hindered your experience with us. Please book in advance for your next visit and let us know, for we shall be thrilled to accommodate you with all our facilities running at their best.Best Regards, Guest Experience Team

8/10 不錯

Jeff

家人同遊
讚好:整潔度
We weren’t aware this was a motel. We don’t like to stay where the rooms are outside. The price was almost double of what other motels were in the area. Another reason I didn’t think it was a motel. Room was clean which is the most important thing for us. We left early and didn’t eat breakfast there.
於 2024 年 1 月住了 1 晚
Customer Care Team 於 2024年1月16日的回應
Dear Jeff, thank you for choosing our hotel and sharing your review. We're pleased to hear that the cleanliness of the room met your expectations. We understand your preference for enclosed spaces and apologize for any confusion regarding our motel-style setup. We appreciate your feedback and will work on ensuring that our guests are well-informed about our layout. We hope to have the opportunity to welcome you back and provide a more suitable experience.Best Regards, Guest Experience Team

6/10 一般

Thomas (Merrimack)

於 2024 年 1 月住了 1 晚
Customer Care Team 於 2024年1月16日的回應
Dear Thomas, thank you for rating your stay at Best Western Santa Rosa Inn. We thrive on customer feedback, so our hotel's value lies in knowing that our guests are genuinely content with our amenities and services. However, we couldn't help but notice that you were not fully satisfied during your stay. It would be helpful if you could let us know which part of your stay was not on par with your expectations. This will only help us grow with the excellence we aim to attain. We'll be sure to make up for any issues and give you a rewarding experience on your next visit!Best Regards, Guest Experience Team

10/10 優異

Jo

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Beds were Amazingly comfortable!!
於 2024 年 1 月住了 1 晚
Customer Care Team 於 2024年1月16日的回應
Dear Jo, thank you for letting us know you had a great stay at Best Western Santa Rosa Inn. We're glad our cozy beds were perfect for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Guest Experience Team

8/10 不錯

Diane

於 2024 年 1 月住了 1 晚
Customer Care Team 於 2024年1月16日的回應
Dear Diane, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Best Western Santa Rosa Inn on your next visit!Best Regards, Guest Experience Team

8/10 不錯

Clyde

家人同遊
Nice place to stay
於 2024 年 1 月住了 1 晚
Customer Care Team 於 2024年1月9日的回應
Dear Clyde, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Best Western Santa Rosa Inn on your next visit!Best Regards, Guest Experience Team

10/10 優異

Diane

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great Hot Breakfast. Better than the average.
於 2023 年 12 月住了 1 晚
Customer Care Team 於 2024年1月9日的回應
Dear Diane, many thanks for your glowing review of our hotel. At Best Western Santa Rosa Inn, we take great pleasure in making our guests comfortable from the get-go. We are super excited to hear your beautiful praises of our breakfast. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Santa Rosa!Best Regards, Guest Experience Team

10/10 優異

Alejandro

於 2024 年 1 月住了 1 晚
Customer Care Team 於 2024年1月9日的回應
Dear Alejandro, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Best Western guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards, Guest Experience Team

10/10 優異

Susan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lucky to stay here
Great place for a stop over. Always clean and comfy bed.
於 2023 年 12 月住了 1 晚
Customer Care Team 於 2024年1月1日的回應
Dear Susan, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Best Western guest experience on your next visit to Santa Rosa.Best Regards, Guest Experience Team

10/10 優異

Milos

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We have stopped by for one night during our trip to Colorado. Room was clean and in good condition. Morning breakfast was also pleasant surprise. Staff was very friendly.
於 2023 年 12 月住了 1 晚
Customer Care Team 於 2024年1月1日的回應
Dear Milos, thank you for letting us know you had a great stay at Best Western Santa Rosa Inn. We're glad our well-maintained accommodations and breakfast options worked out so well for you. Providing excellent facilities and friendly staff services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Guest Experience Team

4/10 欠佳

YUNPENG

於 2023 年 12 月住了 1 晚
Customer Care Team 於 2023年12月30日的回應
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 很差

vishal

家人同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
Property is renovated to give it a new look but the moss smell is very prevalent in rooms. Staff is very friendly. Breakfast is included but its anot a running kitchen. Its a red roof basically. I paid 130 and i found it extremely overpriced.
於 2023 年 12 月住了 1 晚
Customer Care Team 於 2024年1月1日的回應
Dear Vishal, we apologize for any inconvenience caused by the persistent moss smell in the renovated rooms. Your feedback is important, and we will address this issue to ensure a more pleasant stay for our guests. We appreciate your kind words about our friendly staff and included breakfast. We are let down that your experience at the hotel has left you feeling our services are overpriced. We shall take an in-depth look at our facilities and identify any areas of improvement to deliver the value of an excellent guest experience to our customers. Thank you very much for your review - honest reviews like yours help us improve the quality of service for all of our guests. We hope to take all measures required to rectify the situation and have you back here as a contended guest! Best Regards, Guest Experience Team

6/10 一般

soe

於 2023 年 12 月住了 1 晚
Customer Care Team 於 2023年12月26日的回應
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 優異

William

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
We enjoyed our stay here after driving over 500 miles from North Texas. The room was clean and well cared for. There are several restaurants close by.
於 2023 年 12 月住了 1 晚
Customer Care Team 於 2023年12月26日的回應
Dear William, many thanks for your glowing review of our hotel. At Best Western Santa Rosa Inn, we take great pleasure in making our guests comfortable from the get-go. We are super excited to hear your beautiful praises of our hospitality. Our clean, comfy rooms and convenient location make a stay at our hotel a desirable experience, and we could not have been happier to serve you to the best of our efforts. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Santa Rosa!Best Regards, Guest Experience Team

6/10 一般

Lenora

Customer Care Team 於 2024年1月11日的回應
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Always great each time we stay!
於 2023 年 12 月住了 1 晚
Customer Care Team 於 2023年12月23日的回應
Dear Guest, we are pleased to learn that you have given us a lovely review of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Best Western Santa Rosa Inn!Best Regards, Guest Experience Team

8/10 不錯

Frederick

於 2023 年 12 月住了 1 晚
Customer Care Team 於 2023年12月20日的回應
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 欠佳

Jeffrey

讚好:整潔度
不滿:職員與服務和住宿狀況
Older “motel” property which has been marginally updated. It was clean. However it was a poor value for the price charged for the stay.
於 2023 年 12 月住了 1 晚
Customer Care Team 於 2023年12月19日的回應
Dear Jeffrey, we appreciate your feedback regarding our property, and we're glad you found it clean. While we are sorry to hear that you were disappointed with our updates and pricing, we assure you we're continuously working on improvements that provide great value and match our rates. Your insights significantly contribute to our efforts. We guarantee to extend our best services and give you a 100% satisfying Best Western experience if you choose to stay with us on your next Santa Rosa trip.Best Regards, Guest Experience Team

10/10 優異

Clara

讚好:整潔度、職員與服務和住宿狀況
lovely

10/10 優異

Nicole

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice!
I love it here. Beds are super comfy. Breakfast is decent. People are friendly. Cute little town. Joseph's restaurant was a rip off and had hair in our pizza. Would not recommend visiting while there. Comet II was amazing. Pool is closed during colder months but during summer it is an awesome salt water pool. Nice areas for dogs with bags.
於 2023 年 11 月住了 1 晚
Customer Care Team 於 2023年12月5日的回應
Dear Nicole, we're thrilled to hear that you loved your stay with us, enjoying the comfy beds, decent breakfast, friendly service, pool facility, and dog-friendly areas. We are sorry to hear about the unfortunate experience at Joseph's restaurant and appreciate your honest feedback. Other than this, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our services. We hope to continue exceeding your expectations in other aspects of your visit and look forward to hosting you again soon.Best Regards, Guest Experience Team

10/10 優異

Ashley

親子同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was clean and comfortable. The room was a pet specific room but didn’t smell like a dirty dog. Breakfast was good.
於 2023 年 11 月住了 1 晚
Customer Care Team 於 2023年12月5日的回應
Dear Ashley, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We are pleased that you enjoyed our hospitality, pet-friendly accommodations, and breakfast service. We look forward to serving you an unbeaten Best Western guest experience on your next visit to Santa Rosa.Best Regards, Guest Experience Team

2/10 很差

Andrew

不滿:住宿狀況
The heating / AC unit in our room had all of the functions worn away - making it impossible to control the heat. Also very expensive for the quality of the room. And added pet fees on top of the Expedia price. I would not stay here again.
於 2023 年 11 月住了 1 晚
Customer Care Team 於 2023年11月30日的回應
Dear Andrew, we apologize for the worn-out heating/AC unit and the additional pet fees. We shall inform our team to look at these matters, implement the required improvements, and ensure your concerns are resolved by your next visit. We are let down that your experience at the hotel has left you feeling our services are overpriced. We shall take an in-depth look at our facilities and identify any areas of improvement to deliver the value of an excellent guest experience to our customers. Thank you very much for your review - honest reviews like yours help us improve the service quality for all our guests. We hope to take all measures required to rectify the situation and have you back here as a contended guest! Best Regards, Guest Experience Team

10/10 優異

Bill

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was very helpful and eager to help.
於 2023 年 11 月住了 1 晚
Customer Care Team 於 2023年11月28日的回應
Hi Bill, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our helpful and efficient services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We prevail to provide services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Best Western Santa Rosa Inn with the finest of our facilities and resources!Best Regards, Guest Experience Team

10/10 優異

Nicole

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I love the beds. They are very comfy. They are clean and keep up on area. The food and indoor pool would be nice. When pool was open, we loved that it was salt water.
於 2023 年 11 月住了 1 晚
Customer Care Team 於 2023年11月28日的回應
Dear Nicole, we are pleased that you thoroughly enjoyed your time at Best Western Santa Rosa Inn. We appreciate you letting us know how satisfied you were with our clean property, comfy beds, and facilities. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and contended without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Santa Rosa.Best Regards, Guest Experience Team

10/10 優異

Douglas

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
No hallways, park in front of your room.
於 2023 年 11 月住了 1 晚
Customer Care Team 於 2023年11月23日的回應
Dear Douglas, thank you for choosing to stay with us. We're pleased to offer the convenience of parking in front of your room. If there's anything specific you enjoyed or if there are areas you believe we can improve upon, please feel free to share. Your feedback is important, and we hope to have the pleasure of welcoming you back to our hotel in the future.Best Regards, Guest Experience Team

10/10 優異

linda

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Traveling home
Love being able to park right in front of my room. Lady at front desk was very helpful and friendly. Will definitely stay here again
於 2023 年 11 月住了 1 晚
Customer Care Team 於 2023年11月23日的回應
Dear Linda, it's our absolute pleasure to know you loved your stay with us at Best Western Santa Rosa Inn. We strive to provide excellent value to our guests through our designated parking facility and helpful, friendly staff services. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Santa Rosa.Best Regards, Guest Experience Team