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新墨西哥聖羅莎 6 號汽車旅館的評價

2 out of 5
新墨西哥聖羅莎 6 號汽車旅館
3400 Will Rogers Dr, Santa Rosa, NM

評價

6.6
10 分評分,優異;777 則評價中有 160 則" "
8 分評分,不錯;777 則評價中有 209 則" "
6 分評分,一般;777 則評價中有 175 則" "
4 分評分,欠佳;777 則評價中有 114 則" "
2 分評分,很差;777 則評價中有 119 則" "

6.8/10 

整潔度

7.8/10 

職員與服務

6.0/10 

設施服務

6.2/10 

住宿狀況

6.8/10 

環保程度

評價

8/10 不錯

Qing

good
於 2023 年 10 月住了 1 晚
Nancy Y. 於 2023年11月7日的回應
Thank you for positively rating your stay!!Nancy Y.#Team6

10/10 優異

真實旅客

於 2019 年 3 月住了 1 晚

6/10 一般

真實旅客

讚好:整潔度和職員與服務
於 2019 年 3 月住了 1 晚
Ami 於 2019年3月27日的回應
Thank you for rating.

8/10 不錯

Melinda (Yuan)

讚好:職員與服務和住宿狀況
性价比高的酒店
性价比高,停车方便,入住快速,设施齐全。还有很赞的微波炉,方便煮方便面。床也大,舒服。交通方便。唯一不足的是,房间有点吵,向着马路,换气扇噪音太大。

10/10 優異

Cynthia

讚好:整潔度、職員與服務和住宿狀況
I was greeted by smiling helpful customer service, checkin was easy, rooms were clean.
於 2024 年 5 月住了 1 晚

4/10 欠佳

Kathy

不滿:整潔度和住宿狀況
Staff was courteous, but bed smelled of urine, room was small & poorly organized. Wifi off line. There are many other motels in Santa Rosa.
於 2024 年 4 月住了 1 晚
Brand Experience Team 於 2024年5月1日的回應
Hi Kathy, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Natalie #Team6

4/10 欠佳

MARY MARGARET

多人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Lights didn't work above bed. Not replaced when management advised. Room was bare of any amenities. No microwave, coffeepot or refrigerator. Room only marginally clean. Slight unpleasant smell. Door didn't seem secure as a gap was visible around it. Price seemed to be the only advantage. The rooms next to the interstate were noisy but that could reasonably be expected with the truck traffic.
於 2024 年 4 月住了 1 晚
Brand Experience Team 於 2024年5月1日的回應
Hi Mary, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Natalie #Team6

10/10 優異

Leslie

讚好:整潔度、職員與服務和住宿狀況
It was fine for our 1 night stay
於 2024 年 4 月住了 1 晚
Brand Experience Team 於 2024年5月2日的回應
Hi Leslie, Thank you for the 5-star rating!Natalie #Team6

8/10 不錯

Peter

Thanks
於 2024 年 4 月住了 1 晚
Brand Experience Team 於 2024年4月24日的回應
Hi Peter,Thank you for positively rating your stay!Lilith#Team6

10/10 優異

Tamia

讚好:整潔度、職員與服務、設施服務和住宿狀況
Peaceful sleep
於 2024 年 4 月住了 1 晚
Brand Experience Team 於 2024年4月24日的回應
Hi TamiaThanks for your review, we really appreciate the support. Lilith#Team6

10/10 優異

PHONG (Lemon grove)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I like
於 2024 年 4 月住了 1 晚
Brand Experience Team 於 2024年4月24日的回應
Hi Phong,Thank you for the perfect rating!Lilith#Team6

8/10 不錯

helen

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean. Traffic noise from highway
於 2024 年 4 月住了 1 晚
Nancy Y. 於 2024年4月18日的回應
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 不錯

Jeff

讚好:整潔度和職員與服務
It was nice
於 2024 年 3 月住了 1 晚
Nancy Y. 於 2024年4月18日的回應
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 優異

Jolene

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 1 晚
Brand Experience Team 於 2024年4月18日的回應
Hi Jolene,Thank you for the perfect rating!Lilith#Team6

2/10 很差

Shelley

伴侶同遊, 寵物同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
It was one of the worst lodging experiences I've ever had and I'm 66 years old and travel fairly often.
於 2024 年 4 月住了 1 晚
Nancy Y. 於 2024年4月18日的回應
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

10/10 優異

Anna

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Brand Experience Team 於 2024年4月4日的回應
Hi Anna,Thank you for the perfect rating!! Maz K.#Team6

4/10 欠佳

Mitchell

不滿:整潔度、職員與服務和住宿狀況
you get what you pay for. Some motel 6's are ok. this one was a dissapointment.
於 2024 年 3 月住了 1 晚
Nancy Y. 於 2024年4月3日的回應
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 不錯

William

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I liked area my dog not so much. Sand biers
於 2024 年 3 月住了 1 晚
Brand Experience Team 於 2024年3月27日的回應
Hey William, thanks for taking time to share your review. We appreciate your support.Lilith#Team6

2/10 很差

Ernesto

商務旅客
不滿:整潔度、職員與服務和住宿狀況
Front desk attendant didn’t know what he was doing, he wanted to charge me again for the room, when I had already paid on expedia platform. Also the toilet was super dirty from the inside it wasn’t white it was literally brown.
於 2024 年 3 月住了 1 晚
Nancy Y. 於 2024年3月20日的回應
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 不錯

Denice

於 2024 年 3 月住了 1 晚

2/10 很差

Christy

不滿:整潔度、職員與服務、設施服務和住宿狀況
The room was very very dirty
於 2024 年 3 月住了 1 晚
Brand Experience Team 於 2024年3月12日的回應
Hi Christy,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

6/10 一般

Dianna

讚好:職員與服務
不滿:整潔度
於 2024 年 2 月住了 1 晚

4/10 欠佳

Fernando

多人同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
It isn't the best Motel 6 but if you just need a place to stay it will do.
於 2024 年 2 月住了 1 晚
Brand Experience Team 於 2024年2月14日的回應
Hi Fernando,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

10/10 優異

Angel

於 2024 年 1 月住了 2 晚

10/10 優異

Reyes

讚好:職員與服務
於 2024 年 1 月住了 1 晚

10/10 優異

Mildred

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff very friendly
於 2024 年 1 月住了 1 晚
Nancy Y. 於 2024年1月17日的回應
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

2/10 很差

Christy

於 2023 年 12 月住了 1 晚

6/10 一般

Joe

You get what you pay for. Not bad not great. Mattresses are whipped!
於 2023 年 12 月住了 1 晚
Brand Experience Team 於 2024年1月9日的回應
Hi Joe, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 優異

John

家人同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything went well.
於 2023 年 12 月住了 1 晚
Brand Experience Team 於 2024年1月9日的回應
Hi John,Thank you for the 5-star rating!Lilith#Team6

2/10 很差

Robert

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Santa Rosa Motel 6
One of the worst places we have ever stayed. The first room had dirty towels and some kind of animal hair in the bed. We were able to get a different room but the floor base strip was coming off the wall and the floor behind the toilet was cracked up and bare to the concrete.
於 2023 年 12 月住了 1 晚
Brand Experience Team 於 2024年1月9日的回應
Hi RobertAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

2/10 很差

David

不滿:整潔度、住宿狀況和客房舒適度
Avoid this one
I’ve stayed at many Motel 6s and I understand the value. However, this one is bad. Beds feel like sleeping on a pull out sofa at best. The mattresses are prob 10+ yrs old. Overall, rooms are in disrepair. Door to room so bent it wouldn’t seal when closed. Paid $82 for the night.
於 2023 年 12 月住了 1 晚
Brand Experience Team 於 2024年1月9日的回應
Hi David,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 優異

Ivy

於 2023 年 12 月住了 1 晚

6/10 一般

真實旅客

讚好:整潔度、職員與服務和住宿狀況
Room was small but fine. We left before coffee was out, which was fine, but the ice machine was empty. And all the pet waste stations were out of bags☹️
於 2023 年 12 月住了 1 晚
Brand Experience Team 於 2023年12月26日的回應
Hi Traveler, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

6/10 一般

Cesar

於 2023 年 11 月住了 1 晚

4/10 欠佳

Chris (Libertyville)

不滿:設施服務
I guess you get what you pay for. Rooms smelt, funky, shower and toilet were very nasty. It was just me and I needed a place to sleep so it did its job.
於 2023 年 12 月住了 1 晚
Brand Experience Team 於 2023年12月26日的回應
Hi Chris, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

4/10 欠佳

Jean

家人同遊
不滿:職員與服務和客房舒適度
Very poor customer service.
The biggest issue I had was with the service staff. Our toilet foot plugged up. I first tried calling. When I tried calling from my room, I got a busy signal (i tried multiple times. ) When I tried calling from my cell phone, the number couldn't be completed. I walked over to the office. She said, "ooooo. I don't think there is anything I can do. I don't have any plungers. " She did take about a minute to look in the office, but they didn't have anything. When I asked if we could switch rooms, she asked, "How long have you been here? " I said we got here tonight. She responded with, "You've been here over an hour." I explained we went out to eat. She asked if we messed up the beds, and when she found out that we had already, she said, "Sorry, I can't help you. " So now we are stuck in a room with no working toilet. The room itself was plain. The beds were uncomfortable. I was glad i was only staying one night.
於 2023 年 12 月住了 1 晚
Brand Experience Team 於 2023年12月26日的回應
Hi Jean, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J.#Team6

10/10 優異

Aritra

於 2023 年 9 月住了 1 晚

10/10 優異

Jeffrey (Dallas)

讚好:整潔度、職員與服務和住宿狀況
Easy access to I40
於 2023 年 12 月住了 1 晚
Brand Experience Team 於 2023年12月12日的回應
Thanks for your review, we really appreciate the support. We look forward to seeing you again soon! Cameron A. #Team6

8/10 不錯

Bish

於 2023 年 12 月住了 1 晚

6/10 一般

Darcey

於 2023 年 11 月住了 1 晚

6/10 一般

Krystal (Glendale)

讚好:整潔度和職員與服務
It is what you would expect for $100 less than surrounding hotels. Quite, clean but needs updates
於 2023 年 11 月住了 1 晚
Brand Experience Team 於 2023年12月12日的回應
We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Cameron A. #Team6

10/10 優異

Dale

讚好:整潔度、職員與服務、設施服務和住宿狀況
Safe and quiet.
於 2023 年 11 月住了 1 晚
Nancy Y. 於 2023年12月5日的回應
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 很差

Courtney

於 2023 年 11 月住了 1 晚

6/10 一般

William

不滿:整潔度、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

8/10 不錯

Kim

於 2023 年 10 月住了 1 晚

10/10 優異

Adam

於 2023 年 10 月住了 1 晚

8/10 不錯

Wallace (Sun City)

讚好:整潔度、職員與服務和住宿狀況
It was right off the highway, not hard to find, What wasn't, so good was my room was in the back facing the highway. Lucky I had ear plugs.
於 2023 年 10 月住了 1 晚
Nancy Y. 於 2023年11月7日的回應
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

4/10 欠佳

Blair

讚好:整潔度
不滿:住宿狀況
Things Broken
internet did not work, and TV sound was not working.
於 2023 年 10 月住了 1 晚
Brand Experience Team 於 2023年11月1日的回應
Hi Blair,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 不錯

Renee

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good safe layover motel
Clean well lit safe no frills motel. Good little cafe across the street. Good in n out road trip place to stay
於 2023 年 10 月住了 1 晚
Brand Experience Team 於 2023年11月1日的回應
Hi ReneeThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 不錯

Lucky (Desert Hot Springs)

於 2023 年 10 月住了 1 晚