公共浴室

札幌克羅斯酒店的評價

4 out of 5
札幌克羅斯酒店
2-23 Kita 2-jo Nishi Chuo-ku, Sapporo, Hokkaido

評價

9.0

卓越

10 分評分,優異;1006 則評價中有 595 則" "
8 分評分,不錯;1006 則評價中有 310 則" "
6 分評分,一般;1006 則評價中有 75 則" "
4 分評分,欠佳;1006 則評價中有 18 則" "
2 分評分,很差;1006 則評價中有 8 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.8/10 

設施服務

9.0/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Wing Yin Joyce

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Walking distance to shopping malls, restaurants and Sapporo Station.
於 2024 年 3 月住了 2 晚
クロスホテル札幌 於 2024年4月11日的回應
Thank you very much for choosing Cross Hotel Sapporo. We are located within easy access from JR Sapporo Station and Odori Subway Station, and within walking distance of tourist attractions such as Clock Tower, TV Tower and Odori Park, so you can enjoy walking around the streets of Sapporo and eating out. We hope you will stay at our hotel when you visit Sapporo. We look forward to welcoming you again.

10/10 優異

Ching Han Boogie

於 2024 年 3 月住了 1 晚
クロスホテル札幌 於 2024年4月19日的回應
Thank you very much for choosing Cross Hotel Sapporo. Thank you again for your high evaluation. We hope you had a relaxing stay with us. We will continue to improve our services so that you can enjoy an extraordinary and relaxing time at Cross Hotel Sapporo. If you have any suggestions or comments, please do not hesitate to contact us. We look forward to welcoming you again.

8/10 不錯

Ka ming

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
check in 在2 櫃.. 比較不方便.. 其他都很好
於 2024 年 2 月住了 2 晚
クロスホテル札幌 於 2024年2月22日的回應
Thank you very much for staying at Cross Hotel Sapporo. We apologize for any inconvenience caused upon your arrival. In order to alleviate the stress caused by waiting time for check-in and check-out, we have introduced a self-check-in machine to shorten the time required for check-in and check-out. Our staff is available to assist you if you have any problems during the operation of the machine. While we have received feedback from our customers that check-in went smoothly and the operation was easy, we have also received feedback that the operation was difficult to understand, and we are constantly working to improve the system based on your comments and requests. We will continue to work on improving our service based on the feedback we have received from our customers. We thank you for your valuable feedback and look forward to serving you again.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
クロスホテル札幌 於 2024年2月21日的回應
Thank you very much for the great score and we are very pleased that you enjoyed at Cross Hotel Sapporo.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 優異

Hau Lam Glora

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
這次入住是cross floor ,空間很足夠,可以同時打開三個行李箱。 感覺非常良好,職員很友善的
於 2024 年 1 月住了 1 晚
クロスホテル札幌 於 2024年1月24日的回應
Thank you very much for choosing Cross Hotel Sapporo. We are very pleased to hear your compliments about our staff and facilities. We will continue to strive to provide you with services that will impress you even more in the future.

10/10 優異

ruide

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚
クロスホテル札幌 於 2024年1月18日的回應
Thank you very much for choosing Cross Hotel Sapporo. Thank you again for your high evaluation. We hope you had a relaxing stay with us. We will continue to improve our services so that you can enjoy an extraordinary and relaxing time at Cross Hotel Sapporo. If you have any suggestions or comments, please do not hesitate to contact us. We look forward to welcoming you again.

10/10 優異

Angelina

讚好:整潔度、職員與服務和客房舒適度
於 2023 年 12 月住了 1 晚
クロスホテル札幌 於 2023年12月30日的回應
Thank you very much for the great score and we are very pleased that you enjoyed at Cross Hotel Sapporo.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 優異

Vivian Wai Yan

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Clean
於 2023 年 12 月住了 1 晚
クロスホテル札幌 於 2023年12月22日的回應
Thank you very much for choosing Cross Hotel Sapporo. Thank you again for your high evaluation. We will do our best to provide you with even more impressive service in the future, and we look forward to welcoming you again.

10/10 優異

WEN CHIN

多人同遊
於 2023 年 12 月住了 2 晚
クロスホテル札幌 於 2023年12月30日的回應
Thank you very much for the great score and we are very pleased that you enjoyed at Cross Hotel Sapporo.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 優異

CHIAKUNWU

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
絕佳的品質與寬敞的空間
絕佳的品質與寬敞的空間,是我住過最好的旅館
於 2023 年 12 月住了 3 晚
クロスホテル札幌 於 2024年1月6日的回應
Thank you very much for staying at Cross Hotel Sapporo. We are honored and humbled to receive a perfect score and the words "the best hotel" from you. We will continue to make every effort to provide you with services that exceed your expectations. We look forward to welcoming you again.

10/10 優異

nicky

讚好:整潔度、職員與服務、設施服務和住宿狀況
服務很好,交通算方便,只是酒店不再提供洗衣服務
於 2023 年 12 月住了 4 晚
クロスホテル札幌 於 2023年12月11日的回應
Thank you very much for staying at Cross Hotel Sapporo.There is no washing machine in the hotel, but cleaning services are available at the front desk.We apologize for any inconvenience caused. We look forward to welcoming you again.

8/10 不錯

Kwok Wang

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The spa is good but the window is quite blurred and cannot see the views clearly. The room is quite clean and with everything basic available. Extra amenities are available at the lobby for collection. The hotel location is also near Sapporo Station.
於 2023 年 11 月住了 5 晚
クロスホテル札幌 於 2023年11月29日的回應
Thank you very much for staying at Cross Hotel Sapporo. However, we are very sorry for your disappointment regarding the large bathroom. We will continue to improve our services and create a more relaxing atmosphere based on the feedback from our guests. We look forward to welcoming you again.

8/10 不錯

Cheng

讚好:職員與服務和住宿狀況
於 2023 年 10 月住了 5 晚
クロスホテル札幌 於 2023年11月9日的回應
Thank you very much for the great score and we are very pleased that you enjoyed at Cross Hotel Sapporo.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 優異

Chieh

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
於 2023 年 10 月住了 3 晚
クロスホテル札幌 於 2023年10月29日的回應
Thank you very much for staying at Cross Hotel Sapporo. We would also like to thank you for your high evaluation of our hotel and we are very proud of you. We will continue to make every effort to ensure that all of our guests enjoy a pleasant stay with us, and we hope that you will have another opportunity to relax and unwind at our hotel. We look forward to welcoming you again.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful
Wonderful breakfast buffet. Room is spacious and comfortable. Public bath is also nice. The only downside is there is no coin laundry. But this is a great hotel
於 2023 年 10 月住了 7 晚
クロスホテル札幌 於 2023年10月25日的回應
Thank you very much for staying at Cross Hotel Sapporo. We are very honored to receive your compliments on many items. We will do our best to make you want to come back again, and we look forward to welcoming you again.

8/10 不錯

Wai Man

於 2023 年 9 月住了 4 晚
クロスホテル札幌 於 2023年9月11日的回應
Thank you very much for staying at Cross Hotel Sapporo. Thank you again for your high evaluation. All of our staff will continue to make every effort to improve our services so that all of our guests can enjoy a pleasant stay with us. We sincerely look forward to welcoming you again.

10/10 優異

Wai Yee Chris

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
酒店好新,離 JR 站不遠,24 號出口較接近
於 2023 年 7 月住了 2 晚
クロスホテル札幌 於 2023年8月2日的回應
Thank you very much for staying at Cross Hotel Sapporo. Thank you again for your high evaluation. All of our staff will continue to make every effort to improve our services so that all of our guests can enjoy a pleasant stay with us. We sincerely look forward to welcoming you again.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel!
Helpful hotel front staff, breakfast is nice, room is clean and spacious.
於 2023 年 7 月住了 3 晚
クロスホテル札幌 於 2023年7月29日的回應
Thank you very much for choosing to stay at Cross Hotel Sapporo. We sincerely appreciate your kind words and compliments regarding the staff's service, breakfast, and guest rooms. We hope you had a pleasant stay with us. Our team at Cross Hotel Sapporo is dedicated to continuously improving our services to ensure that your time with us remains special and filled with wonderful memories. We eagerly await the opportunity to welcome you back again. Thank you once more for your patronage.

10/10 優異

C K Matthew

於 2023 年 7 月住了 1 晚
クロスホテル札幌 於 2023年7月6日的回應
Thank you very much for choosing Cross Hotel Sapporo. We would also like to thank you again for your compliments regarding our staff.We hope you had a pleasant stay with us during your stay. If you have a chance to come back to Sapporo, please stop by Cross Hotel Sapporo. We sincerely hope to see you again.

8/10 不錯

Kim Po

於 2023 年 6 月住了 1 晚
クロスホテル札幌 於 2023年7月6日的回應
Thank you very much for choosing Cross Hotel Sapporo. We would also like to thank you again for your compliments regarding our staff.We hope you had a pleasant stay with us during your stay. If you have a chance to come back to Sapporo, please stop by Cross Hotel Sapporo. We sincerely hope to see you again.

8/10 不錯

Lai ping

讚好:整潔度、設施服務和住宿狀況
於 2023 年 4 月住了 2 晚
クロスホテル札幌 於 2023年5月24日的回應
Thank you very much for staying at Cross Hotel Sapporo. Thank you again for your high evaluation. All of our staff will continue to make every effort to improve our services so that all of our guests can enjoy a pleasant stay with us. We sincerely look forward to welcoming you again.

10/10 優異

Siu Him

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really enjoy the stay, and the location is great. It would be perfect if the hot spring can be bigger and deeper, and add anti-fog so guest can enjoy the great view.
於 2023 年 4 月住了 1 晚
クロスホテル札幌 於 2023年5月2日的回應
Thank you very much for staying at Cross Hotel Sapporo this time. We also appreciate your high rating. We are delighted to hear that you enjoyed your stay. We will take your feedback into consideration as a future improvement task and work on it. Thank you again for taking the time to post your review, and we look forward to seeing you again.

8/10 不錯

PUI YAN

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
整體上好好,但牙刷毛太硬
於 2023 年 2 月住了 1 晚
クロスホテル札幌 於 2023年3月1日的回應
Thank you for your feedback. However, we apologize for the disappointment regarding the amenities.We will make an effort to provide you more satisfied stay.We look forward to your next stay with us.

10/10 優異

Iok Teng

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice environment, clean and neat
於 2023 年 1 月住了 3 晚
クロスホテル札幌 於 2023年2月7日的回應
Thank you very much for the great score and we are very pleased that you enjoyed at Cross Hotel Sapporo. We look forward to your next stay with us.

10/10 優異

Ting

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
方便
於 2022 年 12 月住了 3 晚
クロスホテル札幌 於 2022年12月22日的回應
Thank you very much for the great score and we are very pleased that you enjoyed at Cross Hotel Sapporo. We look forward to your next stay with us.

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Overall good services and nice hotel to stay!
於 2022 年 12 月住了 1 晚
クロスホテル札幌 於 2022年12月6日的回應
Thank you very much for the great score and we are very pleased that you enjoyed at Cross Hotel Sapporo. We look forward to your next stay with us.

8/10 不錯

Chui Fong

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚

8/10 不錯

Chui Fong

於 2020 年 2 月住了 3 晚

8/10 不錯

Chui Fong

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 2 晚

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 3 晚

8/10 不錯

HO KWAN

讚好:整潔度、職員與服務和住宿狀況
整體滿意
酒店房間可用空間小,洗手間浪費太多空間但18樓的大浴場十分舒服
於 2020 年 2 月住了 2 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 1 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
服務非常貼心,酒店裝修精緻
於 2020 年 2 月住了 2 晚

10/10 優異

Ivy

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
10
床褥十分舒服 大浴場乾淨衛生 地下街連接到酒店附近 位於札幌JR站與大通公園之間, 位置十分方便
於 2020 年 2 月住了 1 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
性價比甚高!
由札幌站只需步行5分鐘,大浴場觀景及設施甚佳,自助早餐食物屬中上水平,客房寬敞實用,只電視機位置有改善空間,其他一流。
於 2020 年 2 月住了 2 晚

10/10 優異

真實旅客

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
交通方便,早餐好豐盛房間算大
於 2020 年 1 月住了 2 晚

8/10 不錯

Suky (Hong Kong)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It is extremely time consuming for parking th car. And also disappointed that the free drinks offer to guest is just water or fruit juice. One cup of cocktail will be much more fine.
於 2020 年 1 月住了 3 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 2 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Enjoyable night at Sapporo
good service. We arrived the hotel earlier than check-in time and stored the luggage at the reception. We were delighted that the staff had sent our luggage to the room. no need to take the luggage by ourself. We were happy with the buffet breakfast, they provided lots of choices. The osen/hot pool at 18/F is good. It is recommended to provide some skin care at 18/F for guests' use after enjoying the osen/hot pool.
於 2020 年 1 月住了 1 晚

8/10 不錯

Wan Wa Tina

家人同遊
讚好:整潔度、住宿狀況和客房舒適度
我们忘记了带适合日本用的电插头,问酒店有没有可以借用,却说要购买,这一点感觉酒店服务失分了!
於 2020 年 1 月住了 3 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 2 晚

8/10 不錯

Siu Shan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Convenient Location and Superb Breakfast
8-minutes walk from the JR station yet Sapporo is a quiet city. Room is cozy. Hotel staff is nice and speak a lot of English. The best part is the breakfast, it has so many varieties that you can't finish them without being full. And they are delicious! There is an indoor hot-bath on the top floor as well. If we have to criticize, there is some typical "onsen" (or just the draining pipe) smell in toilet if you close the door long enough time. But we don't use much anyway.
於 2020 年 1 月住了 1 晚

8/10 不錯

真實旅客

於 2020 年 1 月住了 1 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good breakfast
於 2020 年 1 月住了 2 晚

8/10 不錯

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
這裡近車站非常方便,房間寛大,兩張大單人床非常舒適,從高處望室外景觀很靚。職員服務態度很好,早餐很多選擇,只是溫泉比較細和淺水。
於 2020 年 1 月住了 2 晚

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice hotel with kindness service . The lounge drink is good and refresh feel to the stay. Hope will come again
於 2020 年 1 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel overall, but with 1 unhelpful staff
The staffs and service were very fine. However, one of the staff in the restaurant in 3/F was very unhelpful and impolite. We reached the restaurant at 9:30 on 30/12/2019 (last Monday morning). I knew that the last order should be 9:30. It might be a few seconds after 9:30, but the man in the restaurant reception told me we could not have the breakfast because it was after 9:30. I told him that it was unreasonable, it was still 9:30 and even not 9:31 yet. He finally “allowed” us to wait for the available seat, showing me an very unpleasant facial expression. Unhelpful staff!
於 2019 年 12 月住了 2 晚

6/10 一般

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
2020年1月5日入住只有部份VIP 待遇但客房沒有upgrade,房間整潔但空調只有暖氣選擇,不能開窗,比較悶熱
於 2020 年 1 月住了 1 晚

10/10 優異

CHIEN-LY

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚

8/10 不錯

Wing Shing

於 2019 年 12 月住了 1 晚