Verified review
6/10 Okay
Jui-Min
27 Jul 2025
Liked: Staff & service
Stayed 1 night in Jul 2025
HOTEL NEUSCHLOSS OTARU
Property class: 4
Choose dates to view prices
Photo gallery for HOTEL NEUSCHLOSS OTARU
At HOTEL NEUSCHLOSS OTARU, you can look forward to a bar, a full-service spa and a hot tub. For some rest and relaxation, visit the sauna. Be sure to enjoy a meal at レストラン「ブラウキュステ」, the on-site fine-dining restaurant. Stay connected with free in-room WiFi.
Reviews
4.04.0 out of 10
Popular amenities
- Spa
- Parking included
- Free Wi-Fi
- Restaurant
- Air-conditioning
- Breakfast available
The current price is HK$2,214
HK$2,214
HK$2,435 total
3 Nov - 4 Nov
Room options
Check availability for these dates
Available filters for rooms
Showing 8 of 8 rooms
View all photos for Superior Twin Room, Sea View
Superior Twin Room, Sea View
- Sea view
- 409 sq ft
- 1 bedroom
- Sleeps 2
- 2 Large Single Beds
View all photos for Standard Twin Room, Bay View
Standard Twin Room, Bay View
- Bay view
- 366 sq ft
- 1 bedroom
- Sleeps 2
- 2 Large Single Beds
View all photos for Comfort Quadruple Room
Comfort Quadruple Room
- Sea view
- 560 sq ft
- 1 bedroom
- Sleeps 4
- 2 Large Single Beds and 2 Single Futons
View all photos for Panoramic Suite
Panoramic Suite
- Sea view
- 797 sq ft
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
View all photos for Panoramic Suite
Panoramic Suite
- Harbour view
- 732 sq ft
- 1 bedroom
- Sleeps 2
- 2 Large Single Beds
View all photos for Superior Quadruple Room
Superior Quadruple Room
- Sea view
- 560 sq ft
- 1 bedroom
- Sleeps 4
- 2 Large Single Beds and 2 Single Futons
View all photos for Superior Double Room
Superior Double Room
- Sea view
- 409 sq ft
- 1 bedroom
- Sleeps 2
- 1 King Bed
View all photos for Luxury Suite
Luxury Suite
- Bay view
- 667 sq ft
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
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About the area
Located in Otaru, HOTEL NEUSCHLOSS OTARU is in the city centre and in a national park. Kiroro Resort and Kokusai Ski Resort are worth checking out if an activity is on the agenda. Niseko-Shakotan-Otarukaigan Quasi-National Park and Otaru Shukutsu Panorama Observation Deck are also worth visiting. Visit our Otaru travel guide
3-282,syukutsu, Otaru, hokkaido, 0470047
What's nearby
- Otaru Shukutsu Panorama Observation Deck3 min walk - 0.3 km
- Shukutsu Marine Land9 min walk - 0.8 km
- Otaru Aquarium9 min walk - 0.8 km
- Nishin Goten15 min walk - 1.3 km
- Otaru Kihinkan15 min walk - 1.3 km
Getting around
- Otaru Station18 min drive
- Inaho Station26 min drive
- Sapporo (OKD-Okadama)62 min drive
Restaurants
- ルタオ7 min drive
- コメダ珈琲店 小樽運河通り店7 min drive
- 小樽貴賓館11 min walk
- 青塚食堂12 min walk
- レストラン おたる三幸 水族館店8 min walk
About this property
HOTEL NEUSCHLOSS OTARU
- Upscale hotel near Otaru Canal
- Consider a stay at HOTEL NEUSCHLOSS OTARU and take advantage of a bar, a full-service spa and a hot tub. For some rest and relaxation, visit the sauna. Be sure to enjoy a meal at レストラン「ブラウキュステ」, the on-site fine-dining restaurant. Guests can connect to free in-room WiFi.
- You'll also enjoy the following perks during your stay:
- Free self-parking
- Cooked-to-order breakfast (surcharge), a vending machine and concierge services
- A 24-hour front desk, smoke-free property and meeting rooms
- Room features
- All 58 rooms offer comforts such as air conditioning, in addition to perks such as free WiFi and safes.
- More amenities include:
- Bathrooms with toilets with electronic bidets and shower/bath combinations
- 42-inch LCD TVs with cable channels
- Wardrobes/cupboards, heating and housekeeping
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Frequently asked questions
Is HOTEL NEUSCHLOSS OTARU pet-friendly?
No, pets are not allowed at this property.
How much does it cost to stay at HOTEL NEUSCHLOSS OTARU?
As of 25 Oct 2026, prices found for a 1-night stay for 2 adults at HOTEL NEUSCHLOSS OTARU on 3 Nov 2026 start from HK$2,214, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking at HOTEL NEUSCHLOSS OTARU?
Self-parking is free at this property.
What time is check-in at HOTEL NEUSCHLOSS OTARU?
Check-in start time: 3:00 PM; check-in end time: 11:30 PM. After-hours check-in is not available.
What time is check-out at HOTEL NEUSCHLOSS OTARU?
Checkout is at 11:00 AM.
Where is HOTEL NEUSCHLOSS OTARU located?
Located in the heart of Otaru, this spa hotel is steps away from Niseko-Shakotan-Otarukaigan Quasi-National Park and Otaru Shukutsu Panorama Observation Deck. Shukutsu Marine Land and Otaru Aquarium are also within 10 minutes.
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Reviews
HOTEL NEUSCHLOSS OTARU Reviews
4.0
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
6.0
Cleanliness
8.0
Staff & service
6.0
Property conditions & facilities
Rating 10 - Excellent. 0 out of 2 reviews
10 - Excellent
0
Rating 8 - Good. 0 out of 2 reviews
8 - Good
0
Rating 6 - Okay. 1 out of 2 reviews
6 - Okay
1
Rating 4 - Poor. 0 out of 2 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 2 reviews
2 - Terrible
1
Reviews
Verified review
2/10 Terrible
Yan Kuen
7 May 2026
Stayed 1 night in May 2026