The room was clean and most of the staff were friendly, which we appreciated. However, I do want to make a formal complaint about an incident at the pool involving a staff member named Sabrina. We had our dog, Dolly, with us—who we paid to have on the property—and we had asked for permission to be at the pool area with her.
Later in the day, Sabrina came outside and immediately began yelling at us in a very condescending tone. She said things like “you’ve already checked out” and made rude comments about Dolly running around the pool patio, even though no one appeared to be bothered. Some women had briefly come out earlier, then returned inside before Sabrina showed up, so it’s likely a complaint was made. That’s understandable, but the situation could’ve been handled with more professionalism and respect.
The interaction felt unnecessarily aggressive and left a bad impression after what had been an otherwise enjoyable stay. I hope management takes this feedback seriously, as no guest should be treated that way—especially when following the property’s rules and being respectful.