We were scheduled to arrive week after Ian. I called before Ian asking for guidance as I had vehicle and a hotel reserved as well for this trip. Agency said they would communicate with me throughout week. Day before we headed out I had not heard from anyone so I left message at emergency phone number explaining I needed to know what to do….no response. Next morning I received check-in info so I thought surely this is agencies response to my inquiry, so we left from SC. After traveling all day, and already in FL, hours before checking in I received a phone call stating we could not be accommodated and could be rescheduled for following year. I couldn’t believe it! No communication as promised until too late. I requested a full refund. Took a chance and called another agency on island and they had an available house, same price but much bigger. Won’t go thru VRBO again, never know who stands behind it