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克拉倫斯花園酒店的評價

3 out of 5
克拉倫斯花園酒店
Scarborough 4-5 Blenheim Terrace, Scarborough, England

評價

8.0

很好

10 分評分，優異；183 則評價中有 66 則" "
8 分評分，不錯；183 則評價中有 68 則" "
6 分評分，一般；183 則評價中有 28 則" "
4 分評分，欠佳；183 則評價中有 15 則" "
2 分評分，很差；183 則評價中有 6 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

7.6/10 

設施服務

7.4/10 

住宿狀況

評價

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 3 月住了 1 晚

10/10 優異

Carol

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely stay
Breakfast was great fresh fruit as well as continental and cooked breakfast available. Room small but clean and comfortable
於 2020 年 2 月住了 2 晚

8/10 不錯

Stephen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Enjoyed a couple of stays at this hotel and we will definitely come again
於 2020 年 1 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was fine and the communal areas were nice. Our room was adequet but rather small. The staff at breakfast and the food were excellent.
於 2020 年 1 月住了 1 晚

4/10 欠佳

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Overpriced and disappointing
My wife and I booked a room to stay for two nights over NYE. As we initially considered bringing our dog, that seemed to be a convenient place to stay. As we managed to get a pet sitter, we ended coming on our own. The room we stayed in was quite dated and the smell coming from the toilet was very unpleasant. The bedroom was awful and quite uncomfortable. The breakfast is very good and well served, though there was only one member of the staff doing the tables and serving with the help of someone from the kitchen. She was clearly doing her best, but it was not enough to accommodate the huge demand from a fully booked hotel. The hotel is clearly missing a good manager and considering the price we paid for, it's not worthing staying there again.
於 2019 年 12 月住了 2 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location and nice clean accommodation. Friendly welcoming staff
於 2019 年 12 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly and helpful staff Breakfast was lovely and filling
於 2019 年 11 月住了 2 晚
Andrea 於 2019年11月20日的回應
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your visit and we are looking forward to having you again as a guest. Kind Regards

8/10 不錯

Deborah

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Would go again
The service was great the breakfast excellent. Room was compact comfortable clean and warm.
於 2019 年 11 月住了 1 晚
Andrea 於 2019年11月16日的回應
Dear Deborah, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your visit and we are looking forward to having you again as a guest. Kind Regards

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Somewhat ok
Great service, check in was quick and easy. Disappointed that I wasn’t given a sea view, the kids would of loved it as well as my self, seeing as thought I was the first one arriving on the day! Breakfast, would of liked the option of choice brown or white bread like the other guest, as well as been told what’s for breakfast before hand...as I was traveling with children, planning in advance helps a lot!...literally had to request for things. Had a vegetarian fully English and it was great I must say. Just need to venture out more on vegan/vegetarian options, Dairy alternatives, Meat replacement meals & drink! Multi choice Coffee machine, as well as a water dispenser. Bedroom was very cosy and warm, kids had a great night too! Games room wasn’t available, unknown why! Late check out request pre visit was told on the day not available, very disappointed...was even offered an option to hold my luggage while I take the kids along the beach for a walk, literally dragged it around from 10am-4pm, not practical at all!
於 2019 年 11 月住了 1 晚
Andrea 於 2019年11月16日的回應
Thank you for your review, your booking was a non sea view and unfortunately on that occasion the option of a sea view was not available as all had been booked and waiting arrival of guests. The hotel actually closed after check out Sunday, however had you asked to leave your bags then arrangement would have been made, as we pride ourselves on making every stay as comfortable as possible. The games room is under refurbishment which would have been mentioned at reception if questioned. We are pleased however that your stay was comfortable and the children had a good time. Kind Regards Reception

8/10 不錯

Samantha

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stayed with my mum and Dog, we had a Beautiful room 16 and the staff where wonderful and couldn’t do enough for us to have a pleasant stay.
於 2019 年 11 月住了 1 晚
Andrea 於 2019年11月16日的回應
Thank you for taking the time to review your visit with us. I am very pleased to hear that our staff made your stay pleasant. We really appreciate the time taken to post this review and look forward to seeing you again soon. Kind Regards

4/10 欠佳

真實旅客

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
The view from this hotel is amazing, if you pay extra for a sea view! The 2 staff members were pleasant enough and when you arrive go to reception and pay the £2.50 for a 2 day parking permit-Bargain! However they are the only positives. The hotel smelt like boiled cabbage in the lobby and old wood chip wall paper in the room. I regret paying extra for the sea view as the room (14) was so tiny it was only ever meant to be a single Approx 3 metre squared at a maximum, the bathroom was approx 2 metres by 75cm....even at my 4ft 11 stature it was beyond tiny! The whole room was 1970 wood chip, that was very very tired. The bedding sheets were really clean, but i made the mistake of looking under the sheets to see a very dirty divan and pillows. The bin still had rubbish from the previous occupants, plus a cup had been used and they forgot to put in a kettle which i had to go source from reception. This hotel doesnt do food either and a good walk to the local amenities, but remote is what i wanted. Fortunatly due to a family emergency we had to leave after only being in the room a total of 1 hour. The staff member suggested he would speak to his manager to let them know the amount of time we were there to see if a partial refund could happen...Im guessing not as not heard a thing from them. Needs a good strip down and redecorating job.
於 2019 年 10 月住了 1 晚

10/10 優異

Rebecca

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
An overnight stay, booked last minute, very friendly and accomodating
於 2019 年 10 月住了 1 晚
Andrea 於 2019年11月2日的回應
1. Dear Rebecca Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your visit and we are looking forward to having you again as a guest. Kind Regards

10/10 優異

Jamie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Highly recommended
Great place, friendly staff and the place was immaculate throughout. We had a family room with a sea wow which was perfect for us. Great food as well.
於 2019 年 10 月住了 2 晚
Andrea 於 2019年11月2日的回應
Dear Jamie, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next visit is just around the corner. Call us if there is anything we can help you with. Kind Regards

2/10 很差

Kyle

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Do not let the relatively high rating device you
Bedding not changed during our five night stay. Coffee cups not replaced once. When I checked in the man at reception complained that he had just been sacked with two days notice. I was told that the hotel owner is struggling due to its sister hotel near Whitby losing a lucrative business contract with miners. I've stayed in hotels in Mozambique during a civil war when it was the poorest country on the works with one item was on the menu yet I've never ever experienced not having beds with fresh linen made daily at a hotel
於 2019 年 10 月住了 5 晚
Andrea 於 2019年11月2日的回應
Dear Kyle, I’m so sorry to hear about your unfortunate experience. That was truly not our intention. We really appreciate your feedback and have passed your comments on to the relevant departments – we really want everyone who visits us to leave happy. We do hope you give us the chance to make it right and we do hope to see you again soon. Kind Regards

6/10 一般

Simon

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Great views & location, needs an update
於 2019 年 10 月住了 1 晚
Andrea 於 2019年11月2日的回應
Dear Simon – Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. Per your comments, we are working extremely hard to ensure guests have the best experience possible.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Pleasantly surprised
We had a lovely modern, clean room (16) that seemed to be recently refurbished. Great view over sea. Daughter’s room wasn’t as modern, but still clean. Good bar area and friendly staff. Others areas of hotel not as modern. We didn’t book breakfast but lots of local cafes.
於 2018 年 12 月住了 3 晚

4/10 欠佳

Sukhbir

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
I am sorry but the whole hotel smells. Including the room which has a separate smell of it's own. And then bathroom had a third different kind of smell. I have been to cheap hotels before but never before have i stayed at a hotel that smelled! The service was fine. The view from the room was great. But the stink of the place made the stay really forgettable for me
於 2018 年 12 月住了 1 晚

2/10 很差

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
This is now a contractors hotel . The room advertised is not available and the other ones offered are like a dirty prison cell . Do not stay !!!!!!
於 2018 年 12 月住了 3 晚

10/10 優異

Danielle (hartlepool )

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Our time in Scarborough
First class clean hotel would highly recommend it
於 2018 年 8 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Nice hotel and the staff were excellent
Nice hotel and the staff were excellent and very friendly. In the given conditions, with all hotels in terrace style is difficult to ask for more. However, the view to the see makes a lot of the money (at least half).
於 2018 年 8 月住了 2 晚

8/10 不錯

louise (durham)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent location, very welcoming
Location couldn’t be better, gorgeous sea view! Room was lovely, breakfast was very good. Staff were all very friendly. Would definitely stay here again
於 2018 年 8 月住了 1 晚

8/10 不錯

kez (hull)

讚好：整潔度和職員與服務
Nice hotel with a nice view
The hotel was a small bit pleasant little establishment the guy on check in desk was great and loved the little bar area, sea view room was nice touch and bed was comfy with a nice breakfast to finish the stay off Only criticisms are the toilet/shower room is very small and could do with another chair to sit on Otherwise great stay
於 2018 年 8 月住了 1 晚

8/10 不錯

真實旅客

讚好：職員與服務
Friendly staff
The location was good, overlooking the beach and only 10min walk to town. Parking is not guaranteed and can be a bit hit & miss. The shower wasn’t warm or powerful & could do with improvement. I wouldn’t not stay again.
於 2018 年 8 月住了 2 晚

8/10 不錯

Susan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 1 晚

8/10 不錯

Christine

讚好：整潔度、職員與服務和客房舒適度
於 2018 年 8 月住了 1 晚

8/10 不錯

Daniel

讚好：整潔度和職員與服務
於 2018 年 8 月住了 1 晚

8/10 不錯

GILLIAN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay
Had one night stay in a family room .great location, comfortable beds, bar prices very reasonable .
於 2018 年 8 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent B&B
From the moment we walked in we were made to feel very welcome. Lovely bar to sit and have a drink and chat to other guests and bar staff. Room was wonderful and exceptionally clean. Loads to choose from at breakfast, all freashly prepared. Will definitely be booking again.
於 2018 年 8 月住了 1 晚

8/10 不錯

Catherine

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Seaside beauty
Old hallways but rooms are nicely updated. Friendly staff. Beautiful views.
於 2018 年 7 月住了 1 晚
Clarence Hotel 於 2018年7月17日的回應
1. Dear Catherine, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your visit and we are looking forward to having you again as a guest. Kind Regards Clarence Hotel

10/10 優異

Amanda (Northants)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely hotel
Lovely hotel, really friendly staff and perfect location for the sea, outdoor theatre and town centre. Would definitely book again.
於 2018 年 6 月住了 1 晚

6/10 一般

真實旅客

不滿：住宿狀況和客房舒適度
Pictures of room very deceving.
The pictures from the internet site were very different to the real thing. Bed had a massive dip in it and the keys didn’t work in our door properly. Horrible view of peoples back yards and the parking is horrendous. Felt we were overcharged for the room too at £90 a night. Breakfast was ok and the staff were pleasant enough.
於 2018 年 6 月住了 2 晚

10/10 優異

Bridget

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great break
A lovely break very comfortable room comfy bed so a good nights sleep Room with a lovely view great breakfast and lovely bar and all the staff were friendly and just a short walk into the town nice pub close buy that makes home made meals
於 2018 年 6 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 6 月住了 1 晚

8/10 不錯

Shaun

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely family stay.
Perfect last minute half term break with two kids aged 8 and 11. Great location half way between Peasholm park and the attractions on the south bay. Clean and very comfortable beds. Free parking to the rear of the property was a big bonus and money saving!!! Small bar at the front with sea views was superbly decorated and had a lovely cosy feel. Pool table was a god send to keep the kids entertained. All the staff were exceptionaly welcoming and genuinely very nice people. Price paid for a family room without breakfast was superb value. Would definitely consider a return visit.
於 2018 年 5 月住了 3 晚

8/10 不錯

Kel (Manchester)

讚好：整潔度、職員與服務和客房舒適度
The room looks exactly like it does on the picture. Everything is ok, up to expectation. Staff were very friendly. However, the breakfast could be better, not much variety and just edible. But overall we were happy with our stay. :)
於 2018 年 5 月住了 1 晚

8/10 不錯

Graeme (Durham )

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel in a good location for accessing North and South bays. Friendly staff, Andrea in particular who made a fuss of my twin boys. Would stay there again.
於 2018 年 5 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Decent hotel Small room , tiny wardrobe. Bed clean, shower and toilet clean
於 2018 年 5 月住了 1 晚

4/10 欠佳

Planemaker (Leics)

不滿：住宿狀況和客房舒適度
Our room was very small it was a family room difficulty getting into the bathroom the door wouldn't open as the bed was in the way.
於 2018 年 5 月住了 2 晚

6/10 一般

A (Manchester)

讚好：職員與服務
Hotel staff wa very friendly and helpful upon check-in and hotel location was perfectly situated within walking distance from the beach. Family room was ok but shame it was missing a few amenities (ie hair dryer) which was provided when asked for. It was good having the separate bunk beds for small children but shame the bathroom looked very worn down (no doors to bathroom or shower, the toilet was nearly falling off the wall and the toilet handle was a hit or miss, the shower was extremely small too). Overall, we rate this room as below satisfactory.
於 2018 年 5 月住了 1 晚

8/10 不錯

Ana

讚好：整潔度、職員與服務和客房舒適度
Nice hotel and had a very beautiful sea view. The blanket had a few dark spot which has not been cleaned which was unpleasant. But overal the room was good. But resturant area down stairs which i went once for breakfast was not very clean and the breakfast was not enjoyable.
於 2018 年 5 月住了 2 晚

6/10 一般

Josh (Wakefield)

讚好：職員與服務
不滿：整潔度和客房舒適度
Location was perfect Room didn’t smell fully cleaned to say it was a non smoking hotel a stale smoke smell throughout Check in process and staff very efficient Room too small to operate around the bed
於 2018 年 5 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel, close to the beach, the staff is helpful.
於 2018 年 5 月住了 1 晚

10/10 優異

Mr A

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

2/10 很差

Ellan

讚好：整潔度
不滿：住宿狀況和客房舒適度

8/10 不錯

Darren

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Cheap clean and very good
What more could you want for a cheap clean night in Scarborough. Kids loved it, great view from the hotel.

8/10 不錯

François

讚好：整潔度和職員與服務

10/10 優異

Dora

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Nice clean hotel bed not to good as two singles pushed together and bunk bed had seen better days squeked all night .staff very nice
於 2018 年 4 月住了 1 晚

10/10 優異

Debbie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Kim (Southampton)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice clean hotel close to beach
Lovely hotel, excellent value for money and staff very friendly and helpful :)
於 2018 年 3 月住了 1 晚