Dear Qiang, We apologize for failing to provide you with an exceptional stay. On rare occasions, guests who do not adhere to the property rules concerning noise cause disturbance and annoyance to all those in the immediate vicinity. We regret that we could not resolve this immediately and for the inconvenience caused. Your concerns have been shared with our team, and we will take necessary measures to ensure such inconveniences don't happen again. Thank you for being so patient, and we hope this unfortunate circumstance will not prevent you from staying with us again.Sincerely,Hotel Management

Dear Qingyuan, thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us, and we are pleased that we met your expectations and that you found us to be a great value at a great location too. It would be our honor to accommodate you again in the future, and we hope that you will revisit us soon.Sincerely,Hotel Management

Via, thank you for your recent stay at Extended Stay America and for posting such a generous rating of our hotel. We are delighted to know that we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit. Sincerely, Hotel Management

Thank you for your feedback. We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices. Please consider staying with us again. Sincerely, Hotel Management

Dear Yanely, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. Thank you for taking time out of your day to recognize our efforts, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Ashley, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is so nice to know you found your suite clean and that you and your team were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Zinnia, Thank you for sharing your feedback with us. We're glad to hear that you enjoyed most aspects of your stay, including our friendly staff and cleanliness. We apologize for the disappointment with the breakfast options and the early housekeeping visit. Your comments are valuable to us as we continually strive to improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back for another stay. Sincerely,Hotel Management

Dear Aws, Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay at Extended Stay America. Providing a clean, safe environment with ample free parking is a priority for us. We're thrilled that our spacious rooms equipped with kitchen essentials and large TVs met your needs perfectly. Your positive feedback motivates us to continue delivering exceptional service. We look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Huanan, Thank you for choosing to stay with us and for your feedback. We're glad you found our pricing competitive. We apologize for any disappointment with our breakfast offerings. We're continuously looking to improve, and your comments will be shared with our team for review. We appreciate your business and hope to welcome you back for an even better experience.Sincerely,Hotel Management

Dear Grayson, Thank you for bringing this to our attention, and we apologize for any inconvenience you experienced. We take guest safety and security seriously, and our policies may sometimes require additional verification. We'll review our procedures to ensure smoother transactions in the future. Please accept our apologies for any frustration caused. We hope for another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Sekhara, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in. Please know that this differs from the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you give us another opportunity to serve you in the future.Sincerely,Hotel Management

Dear Alyssa, We deeply regret the disappointing experience you encountered during your recent stay with us. Your feedback regarding the behavior of our staff is deeply concerning and not reflective of the standards we uphold. We are committed to addressing these issues internally to ensure that such incidents are not repeated in the future. We are glad that despite these challenges, one of our younger staff members provided you with the kindness and assistance you deserve. We appreciate your recognition of their efforts. We understand your decision not to return, but we sincerely hope you will reconsider coming back for the exceptional service and experience you rightfully expect and deserve. Sincerely,Hotel Management

Dear Kangeui, We sincerely apologize for the issues you encountered during your stay. Your feedback regarding the payment accuracy, staff attitude, and location is concerning, and we regret any inconvenience caused. Providing exceptional service is our priority, and we will address your concerns with our team to ensure improvements are made. We take your comments seriously and appreciate you bringing them to our attention. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more positive experience in the future. Thank you for your understanding.Sincerely,Hotel management

Dear Jesusa, Thank you for selecting Extended Stay America for your accommodations during your recent visit to the city. We are pleased to learn that your stay was enjoyable and that you found our establishment to offer exceptional value for the area. Thank you for recommending us to fellow online travelers, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Paul, We sincerely apologize for your disappointing experience during your check-in and initial room assignment. It is disheartening to hear about the cleanliness issues and inconvenience with ants in the bathroom and main room. Please know that this does not reflect our usual standards. We are glad our team responded promptly and provided you with a new room, albeit after a challenging start. Your feedback is invaluable, and we will address these issues to ensure they do not recur. We understand your hesitation, but we hope you will consider giving us another chance to provide you with a much-improved experience in the future.Sincerely,Hotel Management

Dear Aidan, Thank you so much for this excellent review. We are glad that everything went great during your stay and that our convenient location made for a memorable experience. Thank you especially for recognizing our devoted staff, who genuinely love to deliver exceptional hospitality to every guest. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

Dear Diane, Thank you for choosing us and appreciating our clean room. However, we apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

Dear Sidney, Thank you for reviewing our hotel. It is nice you had a satisfactory stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the various issues you encountered, and we will discuss them on a priority basis so that this can be handled carefully. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Considering our ventilated room and the price, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Eugenia, Thank you for sharing your experience with other fellow travelers. What you encountered does not align with the hospitality, comfort, and services we aim to provide our guests, and we regret any inconvenience. Please know that your observations are valuable, and we will ensure a seamless visit for our future guests. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit.Sincerely,Hotel Management

Dear Jennifer, Thank you for choosing Extended Stay America for your recent stay. Your appreciation for the cleanliness of our accommodations is genuinely gratifying. Maintaining a clean and comfortable environment is our top priority. We look forward to providing you with more exceptional stays in the future!Sincerely,Hotel Management

Dear Raven, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Sabrina, Thank you for your feedback regarding your recent stay at Extended Stay America. We're glad to hear you enjoyed the spacious room, bathroom, and overall stay. Your safety is our priority, and we apologize for any inconvenience caused by the incident with the office chairs. We will address this concern to ensure a safer experience for our guests. Thank you for your understanding, and we look forward to welcoming you back for another comfortable stay.Sincerely,Hotel Management

Dear Sylvia, Thank you for taking the time to review our property. We pride ourselves on delivering a pleasant hotel experience; therefore, we apologize for the noise issues you experienced. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management

Dear Michelle, We appreciate you choosing our hotel for your visit. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced with us. We hope you will give us another chance to provide a more enjoyable stay.Sincerely,Hotel Management

Dear Tori, Thank you for sharing your feedback. We apologize for your room not being ready upon arrival and for any frustration and inconvenience caused. Please be assured that we will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for.Sincerely,Hotel Management

Thank you for your review. We are so happy you had a great stay.Come back soon!!