頂級套房, 1 張特大雙人床 (Alexis) | 意大利 Frette 床單、高級寢具、羽絨被、特厚豪華床墊

西雅圖亞歷克西斯皇家索內斯塔酒店的評價

4 out of 5

評價

9.2

卓越

10 分評分,優異;1000 則評價中有 724 則" "
8 分評分,不錯;1000 則評價中有 175 則" "
6 分評分,一般;1000 則評價中有 60 則" "
4 分評分,欠佳;1000 則評價中有 24 則" "
2 分評分,很差;1000 則評價中有 17 則" "

9.6/10 

整潔度

9.4/10 

職員與服務

8.6/10 

設施服務

9.2/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

DAHENG

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
No check-in early in the morning
於 2021 年 12 月住了 1 晚

6/10 一般

sergio

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
La propiedad es muy bonita, los cuartos estupendos y el personal muy atento. El único problema es el ruido, no pudimos dormir toda la noche por el ruido de la calle. Deberían de poner doble vidrio.
於 2024 年 4 月住了 1 晚
TomtheGM 於 2024年4月29日的回應
Gracias. The hotel is located in the center of the city and some times all that chaos travels into the rooms! Hope you come back soon and give us another try on a quiet night.

10/10 優異

Pablo

讚好:整潔度、職員與服務和住宿狀況
Best sleep ever! The bed was so comfortable. Couldn’t be any happier that I was well rested on my trip due to this. Decor was beautiful. Shower was amazing. Only thing I could point out was how small the room was, it was SMALL! Which is ok, even I who doesn’t deal well with small areas was fine.
於 2024 年 4 月住了 2 晚
TomtheGM 於 2024年4月23日的回應
Pablo! Thanks so much for the great note - the Alexis has 17 different room types, some huge and some on the smaller side - hopefully your next trip - we get you into something that will work for you!

10/10 優異

Ronald

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Incredibly helpful and friendly staff!
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月22日的回應
Ronald, it's delightful to hear that you valued the friendliness and assistance offered by our team at The Alexis Royal Sonesta Hotel Seattle. We're overjoyed that our dedicated team members left such a positive impression. They'll surely be celebrated for their outstanding service. We look forward to your next visit!

10/10 優異

Serghei

All
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月27日的回應
Serghei, thank you! It's wonderful to hear that you had a great experience at The Alexis Royal Sonesta Hotel Seattle. We hope to welcome you back on your future visits to the city.

10/10 優異

Robert

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel, staff could not do enough to help
於 2024 年 4 月住了 1 晚
TomtheGM 於 2024年4月15日的回應
Appreciate your comments Robert! Look forward to welcoming you back soon!

10/10 優異

Gerallyn

伴侶同遊
Beautiful room and very comfortable.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月15日的回應
Gerallyn, it's delightful to hear that you found the room at The Alexis Royal Sonesta Hotel Seattle to be beautiful and comfortable. Our priority aims at providing comfort in style. We hope to have the pleasure of serving you again in the future.

10/10 優異

Rhesa

伴侶同遊, 寵物同遊
讚好:住宿狀況
First I would like to say thanks to all the staff at this Hotel! They were so kind, professional, friendly, helpful and treated our dog so well. You guys are Amazing!! The hotel was clean, the bathrooms are large which is really nice, the room was great, there are 2 workout areas and it’s super walkable to many things. Great hotel bar as well. We will definitely stay here again in the future. Thanks for making our stay so enjoyable.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月15日的回應
Rhesa, your kind words truly warmed our hearts. We are thrilled to hear how much you and your furry friend appreciated the hospitality of our team members at The Alexis Royal Sonesta Hotel Seattle, the large bathrooms, and our well-positioned workout areas. Our impeccable cleanliness and great bar are other features we take pride in. We eagerly look forward to making your future stays just as enjoyable! Thank you for choosing us and spreading the word about your delightful experience.

6/10 一般

Connie (Sacramento)

家人同遊
不滿:住宿狀況
The hotel started out at the beginning, kind of OK the rooms that I requested we did not get! Somebody pulled a fire alarm which they made us all get out of the hotel in the middle of the night! Then there was a cleaning service that they had to do on both floors that my brother and myself were in the hotel and we literally had to get out of the room then they rescheduled it for the following day so it was just a mess. After this so-called dry shampoo, cleaning service on the carpets the room smelled like a wet dog. The hallway smelled like wet dog, and it was just ridiculous. Some of the floor was still wet inside of our rooms so I was not too pleased.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月11日的回應
Connie, we understand your experience wasn't as smooth as it should have been and we appreciate your patience. It's unfortunate that unforeseen events such as fire alarms impacted your stay and we regret any inconvenience this caused. We also acknowledge your notes about our cleaning process and any discomfort it caused in your room. Our aim is always to maintain our guest rooms to the highest standard, and it seems we missed the mark this time. Your feedback will be noted as we continuously seek to improve the guest experience. We hope to have the opportunity to host you and your brother again in future, with an experience more reflective of our usual high-standard quality of service.

6/10 一般

Izak

讚好:整潔度
The property is marketed as parking on property however they had a full valet every day we went. They advised we park somewhere offsite, far away
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月11日的回應
Izak, thank you for your feedback regarding the parking situation. While we try to accommodate all our guests, sometimes our valet service can get quite busy. We regret any inconvenience caused by the suggestion to park offsite. Your comments have been noted and will be passed onto our team members. We hope for another opportunity to serve you better.

10/10 優異

Lana

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The room was huge and very comfortable.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月9日的回應
Lana, it's fantastic to hear that you enjoyed your stay at The Alexis Royal Sonesta Hotel Seattle and found the spaciousness and comfort of your room to your liking. We strive to provide our guests with the utmost comfort and your feedback is truly appreciated. We look forward to welcoming you back in the future.

10/10 優異

Tuan

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月10日的回應
Tuan, thank you for choosing The Alexis Royal Sonesta Hotel Seattle. It's fantastic to know that your experience was excellent. We value your patronage and look forward to welcoming you back on your next trip to Seattle.

10/10 優異

Maddisen

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I would recommend staying at The Alexis! The staff were incredibly kind and helpful, the location is amazing if you're wanting to go and visit waterfront, Pike Place or go to one of the arena's for an event and our room was clean and modern. The area that the hotel is in is also very safe feeling both during the daytime and the evening.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月5日的回應
Maddisen, your recommendation of The Alexis Royal Sonesta Hotel Seattle is truly appreciated. We're delighted to hear you enjoyed our prime location and found your room to be fresh and contemporary. It's also wonderful to know our team members made your stay even more enjoyable with their kindness and helpfulness. We look forward to welcoming you back in the future.

8/10 不錯

Sheila (Coquitlam)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The employees at his hotel are excellent and a special shout out to the front desk staff! Great location and an easy walk to the Piers. We were in Seattle for a Mariners and a Kraken game and both were easy to get to from the hotel. Wish there was breakfast available within the hotel and room service would have been nice but there were enough options close by that we didn't feel too put out. Would definitely stay here again.
於 2024 年 3 月住了 3 晚
TomtheGM 於 2024年4月1日的回應
Thanks so much Sheila - we are working hard on the breakfast program and room service - from permits to staffing it has been a Titanic process - but coming soon! Yep you can walk to the Mariners and Kraken games (bit of a walk to the Kraken games - but its good to work off the beer!

10/10 優異

Rhys

家人同遊, 寵物同遊
讚好:整潔度、職員與服務和住宿狀況
Everyone was SO friendly and helpful! Thank you for being so sweet to our dog! The only downside was that we believed there would be guaranteed parking and there wasn't. We ended up having to park blocks away, which was a bit stressful. But otherwise, it was excellent!! Can't wait to come back!
於 2024 年 3 月住了 2 晚
TomtheGM 於 2024年4月1日的回應
thank you so much Rhys. I am sorry about the parking, the lot is below the hotel and limited - sometimes it just gets too much to for us! come back soon and we will save a spot just for you.

8/10 不錯

Doris

於 2024 年 3 月住了 1 晚
Bryan 於 2024年4月20日的回應
Thank you so much for the great feedback! We hope to see you again! Take care and safe travels!

10/10 優異

Carol

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
They gave me my room early and made a reservation for a stay next month at a better rate under their membership program.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月1日的回應
Carol, it's fantastic to hear about your rewarding experience at The Alexis Royal Sonesta Hotel Seattle. We're thrilled you were able to check in early and could benefit from our loyalty program for your upcoming stay. We appreciate your kind words and eagerly anticipate your return next month. Safe travels until then!

10/10 優異

Matthew

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月1日的回應
Matthew, thank you for choosing The Alexis Royal Sonesta Hotel Seattle. It's great to see you had an enjoyable stay! Your high rating is much appreciated. If you find yourself back in Seattle, we look forward to welcoming you back.

8/10 不錯

Elora

伴侶同遊
讚好:職員與服務和設施服務
Everything was great! valet parking was super easy. We did have one an issue where a huge roach ran over my foot as I was walking to the bathroom in our room. My husband tried to squash it, but it ran under the door and out into the hallway. Could have done without that. We shoved a towel under our door for the remainder of the night. I know it’s a busy city and roaches are par for the course, but I’ve never had that happen in other Seattle hotels.
於 2024 年 3 月住了 1 晚
TomtheGM 於 2024年3月28日的回應
Hello Elora - thank you for the note - wow - that must have been a sight - I am so very sorry that you have a memory of the invader. We have never had an issue with this in the past, possibly from a guest luggage or ?? but we are on it! Hope the rest of the journey was uneventful and positive.

8/10 不錯

jeffrey

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
staying with our pet is always a pleasure.....
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月27日的回應
Jeffrey, it's fantastic to hear that both you and your pet consistently enjoy your stays at The Alexis Royal Sonesta Hotel Seattle. We delight in making sure all our guests, even the four-legged ones, feel welcome and at ease. It's our pleasure to have you with us and we look forward to your next visit.

10/10 優異

Debbie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Room was nice, big. Bed was comfortable. Check in was easy. They held our luggage before check in time. Hotel is close to many main attractions and restaurants and shopping. Its even dog friendly. Would definitely stay again !!!!!!
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月27日的回應
Debbie, it's wonderful to hear that your stay at The Alexis Royal Sonesta Hotel Seattle was a positive one. We're glad you appreciated the room size and bed comfort, the convenient check-in process, and the location offering proximity to attractions, dining, and shopping. It's great to hear that our pet-friendly policy was a plus for you! We're eagerly expecting your return visit!

10/10 優異

Laronda

讚好:整潔度、職員與服務、設施服務和住宿狀況
I enjoyed my stay. Close to everything the staff was nice and accommodating
於 2024 年 3 月住了 3 晚
Bryan 於 2024年3月26日的回應
Thank you so much for your great feedback Laronda, it was a pleasure getting to meet you and have you visit with us. We hope to see you again. Take care and safe travels!

10/10 優異

Breanne

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Bryan 於 2024年3月26日的回應
Thank you so much for the great feedback Breanne! It was a pleasure having you stay with us. We hope to see you again on your next visit to Seattle. Take care and safe travels!

8/10 不錯

Dylan

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
TomtheGM 於 2024年3月25日的回應
Thanks Dylan for staying with us! hope to see you back again soon.

8/10 不錯

Jodi

於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月10日的回應
Jodi, thank you for your 4-star rating of The Alexis Royal Sonesta Hotel Seattle. We are delighted to know that you had a positive experience with us. Our team looks forward to welcoming you back in the near future.

8/10 不錯

Erma

讚好:整潔度、職員與服務、設施服務和住宿狀況
Overall the hotel is very nice. But, as a traveler, why do hotels have to charge for every little thing? Why charge for watching TV or simply listening to music? If you pay the hotel rate and the daily charge to even be there, why charge for everything. That’s price gouging. All hotels should make it about customer service and not about money. I bought water outside the hotel and listened to music on my phone. Would have been nice to even watch a bit of TV without having to pay. Hotels should stop that.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月5日的回應
Erma, thank you for your comments. We value hearing from our guests and appreciate your perspective on additional charges. Here at The Alexis Royal Sonesta Hotel Seattle, we strive to make our guests' stay as enjoyable as possible. Your feedback helps us better understand our guests' needs, thus, it will be certainly shared with our team. We are glad your overall experience with us was pleasing and look forward to having the opportunity to serve you again in the future.

10/10 優異

Colleen

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location. Rooms very spacious
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年3月6日的回應
Colleen, we're thrilled to hear that you appreciated the spacious rooms and prime location at The Alexis Royal Sonesta Hotel Seattle. Your feedback is valued and it's wonderful to know our hotel exceeded your expectations. We're looking forward to welcoming you back for another pleasant stay when you visit Seattle again.

10/10 優異

Mahan

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年3月1日的回應
Thank you for the excellent rating, Mahan!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Alexis Royal Sonesta Hotel Seattle! We look forward to hosting you again soon.

8/10 不錯

Terri

伴侶同遊
讚好:整潔度
nice hotel…didn’t like resort fee..not enough lights in room, phone didn’t work, maid service less than
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年2月28日的回應
Terri, thank you for sharing your experience at The Alexis Royal Sonesta Hotel Seattle. It's great to hear that you found our facilities pleasing. However, it seems there were a few areas that didn't meet your expectations. We appreciate your feedback about lighting, telephone, and housekeeping service, as it helps us improve. Rest assured, our team is already addressing these issues. As for the resort fee, it's designed to provide guests with a range of amenities for an enhanced stay. We hope to get the chance to host you again for an improved experience.

10/10 優異

Antonio

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Super great experience! Would love to stay again! Only stayed for one night but next time we will stay for longer! Thank you🙏
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月27日的回應
Antonio, we are thrilled you enjoyed your stay at The Alexis Royal Sonesta Hotel Seattle! It's wonderful to hear that we exceeded your expectations during your visit. We can't wait for you to come back and experience a longer stay with us. Thank you for your kind words!

10/10 優異

David

讚好:整潔度、職員與服務和住宿狀況
Cute hotel
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月27日的回應
David, thank you for your review. We're delighted to hear your experience at The Alexis Royal Sonesta Hotel Seattle was positive. We aim to provide a charming and enjoyable stay for all our guests. We hope to have the opportunity to welcome you back in the future.

10/10 優異

Bryan

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Excellent hotel and very nice staff. Will definitely stay here again for future visits.
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年2月27日的回應
Bryan, it's great to hear you thoroughly enjoyed your stay at The Alexis Royal Sonesta Hotel Seattle. Our team members are indeed dedicated to providing top-notch hospitality. We eagerly look forward to having you with us again for future visits. Safe travels until then!

10/10 優異

Tracey

讚好:整潔度、職員與服務和住宿狀況
Excellent super friendly staff
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月26日的回應
Tracey, it's wonderful to learn that you had such a positive experience at The Alexis Royal Sonesta Hotel Seattle. We truly appreciate your recognition of our friendly team members. We hope to welcome you back soon!

10/10 優異

Nicholas

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had to make sudden, unexpected changes and cancel our reservation, staff were very helpful and accommodating, very much appreciated, we would go back there anytime.
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年2月22日的回應
Nicholas, it's great to hear your positive feedback about The Alexis Royal Sonesta Hotel Seattle. Our team members strive to provide excellent service, even in unpredicted situations. We're glad their efforts left a positive impact on you and we eagerly await your return in the near future.

10/10 優異

Don

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We were upgraded and treated so well by the friendly staff. They helped us have a very enjoyable stay celebrating a special birthday. Thanks again Alexis Royal Sonesta
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月22日的回應
Don, we're thrilled to hear about your spectacular experience at The Alexis Royal Sonesta Hotel Seattle. It's always rewarding for our team members to know they made a positive difference during such special events. We appreciate your gratitude and look forward to the opportunity to celebrate with you again in the future.

10/10 優異

Samantha

於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月21日的回應
Samantha, it's fantastic to hear that your stay at The Alexis Royal Sonesta Hotel Seattle was enjoyable. We greatly appreciate your positive feedback and hope to welcome you back in the near future. Thank you for choosing our hotel.

10/10 優異

Sara

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Our room was spacious for our family. We liked how walkable the location is. It was very noisy with garbage pickup in the middle of the night.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月20日的回應
Sara, it's lovely to hear that you found The Alexis Royal Sonesta Hotel Seattle to offer ample space for your family. We're thrilled you appreciated our convenient location. On the matter of noise during the night, we recognize this can be bothersome and we're always seeking solutions to improve our guests' comfort. Your feedback is most appreciated and will be beneficial in these endeavours. We hope to welcome you and your family back soon.

6/10 一般

SHISEN (San Jose)

家人同遊
讚好:整潔度、職員與服務和住宿狀況
The hotel is close to attractions, restaurants, and pike place market. The staff is very friendly and willing to help. I’ll consider this hotel next time when I visit Seattle.
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月20日的回應
Shisen, thank you for sharing your experiences. It's great to learn that the location of The Alexis Royal Sonesta Hotel Seattle suited your needs and that you found our team members amicable and ready to assist. We're heartened that you are considering a return visit. We look forward to welcoming you back during your next visit to Seattle.

10/10 優異

Hilary

於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月21日的回應
Thanks for sharing this perfect rating, Hilary!We're thrilled to hear you enjoyed your stay at The Alexis Royal Sonesta Hotel Seattle! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

2/10 很差

LeeWei (San Francisco)

不滿:職員與服務和住宿狀況
A very dishonest establishment, with behavior like a scammer: 1: they advertised daily breakfast, yet when we inquired where the breakfast was in the morning, they simply answered: we don’t have it, without any explanation.2: they charged over 120$ for two nights valet parking, even though they claimed the daily charge for valet parking is 50$/day on the booking website. 3: they charged you close to 30$ ‘destination fee’, but only reveal that charge to you when you check out! 4: it’s an old building, the windows have very pop sounds insulation, Avoid this hotel like a plague.
於 2024 年 2 月住了 2 晚
TomtheGM 於 2024年2月12日的回應
Thank you for your note regarding your recent stay. I am sorry that you had so many issues which caused you some stress after your stay. A couple of points - the hotel does offer breakfast, sometimes in the Bookstore sometimes in Storyville, if we failed to communicate this to you, I am sorry. - Valet parking is 50/night plus taxes - this information is posted in every web site and also at the front door. The 25 destination fee is also listed on every web site and explained to you when you arrived. Yes, the hotel is a historic building, not sure what a pop sound insulation is, but we would have been happy to move you to another room without Pop sounds if you had asked - always happy to answer any questions and ensure that you have the best stay possible. I hope you will come back and give us another try soon!

10/10 優異

Annette

讚好:整潔度、職員與服務和住宿狀況
Felt like home
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年2月8日的回應
Annette, it's delightful to hear that The Alexis Royal Sonesta Hotel Seattle provided an atmosphere that made you feel right at home. We appreciate your positive feedback and hope to welcome you back in the near future for another excellent stay.

10/10 優異

Shellie

讚好:整潔度、職員與服務和住宿狀況
We really like the location and the atmosphere of the Alexis. We were lucky to get a great view also.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月7日的回應
Shellie, it's wonderful to hear that you appreciated The Alexis Royal Sonesta Hotel Seattle's atmosphere and location. We're glad you had the chance to enjoy one of our rooms with a terrific view. Your positive feedback means a lot and we cannot wait for your next visit!

10/10 優異

Joshua

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Awesome Hotel
The Alexis hotel was amazing. Great in every way. Location, condition, service, cleanliness, comfort, and size. Promised the concierge that I will stay there again when I go back to Seattle.
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年1月31日的回應
Joshua, it's fantastic to hear your stay at The Alexis Royal Sonesta Hotel Seattle exceeded your expectations in every way. We're thrilled that the location, upkeep, service, cleanliness, comfort, and room dimensions contributed to a great experience. We eagerly await your next visit to continue delivering top-notch service.

10/10 優異

Julianne (Lynnwood)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年2月1日的回應
Julianne, thank you for rating The Alexis Royal Sonesta Hotel Seattle so highly. We hope your trip was enjoyable and look forward to having you stay with us again. Safe travels until then.

10/10 優異

Julie

於 2024 年 1 月住了 3 晚
Customer Service 於 2024年1月31日的回應
Julie, it's wonderful to hear that your stay at The Alexis Royal Sonesta Hotel Seattle was a positive one. We appreciate your rating and hope to welcome you back in the near future. Thank you!

10/10 優異

Jill

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月30日的回應
Jill, thank you for choosing The Alexis Royal Sonesta Hotel Seattle. We're delighted to know you had an excellent stay with us. We appreciate your rating and look forward to welcoming you again in the future.

10/10 優異

Manjeet

於 2024 年 1 月住了 1 晚
Customer Service 於 2024年3月21日的回應
Manjeet,Thank you for your 5-star rating of The Alexis Royal Sonesta Hotel Seattle. It's clear that you had a memorable stay and we couldn't be more thrilled. We look forward to having the opportunity to serve you again in the future. Until then, safe travels!

10/10 優異

Monika

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I was so impressed with the staff at the front desk. Incredibly friendly and helpful. It’s a great location, with walking distance to all downtown activities and lovely rooms.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月26日的回應
Monika, it's heartening to read of your standout experience at The Alexis Royal Sonesta Hotel Seattle. Our front desk team members constantly strive to be amiable and supportive, and it's wonderful that you felt that. Our central locale and beautifully appointed rooms certainly add to the overall guest experience. We look forward to your next visit.

10/10 優異

Matthew

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This was our first time staying here. We absolutely loved the hotel and the room was pretty amazing. It was like being in a small apartment which was great for us! On the other hand the staff was hands down amazing. We had a small issue with an Uber and the staff was all over it to help us out and be the most accommodating and supportive more than we ever could imagine. Thank you too one of the bartenders that help come to my wife's recuse and help calm her down. You guys were awesome. Well be staying in again for sure!!
於 2024 年 1 月住了 2 晚
TomtheGM 於 2024年1月22日的回應
Thanks so much Matthew! What a lovely note to greet me on Monday morning. Never hesitate to reach out to your friendly GM if I can help with a booking.

8/10 不錯

Tom

讚好:職員與服務和住宿狀況
This hotel is very nice. The staff was very helpful. But, the furniture looked like it was from the 70's and was not comfortable at all. They need to update the living room area badly!
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月21日的回應
Tom, it's great to hear that you appreciated our helpful team at The Alexis Royal Sonesta Hotel Seattle. We understand your feedback regarding the décor and comfort, and while we do aim to provide a unique aesthetic experience, we appreciate your suggestion for living area improvement. Thank you for sharing your thoughts.