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赫克拉福斯酒店的評價

3 out of 5
赫克拉福斯酒店
Brjansstadir, Skeida- og Gnupverjahreppi, Selfoss

評價

8.4

很好

10 分評分，優異；115 則評價中有 49 則" "
8 分評分，不錯；115 則評價中有 45 則" "
6 分評分，一般；115 則評價中有 14 則" "
4 分評分，欠佳；115 則評價中有 6 則" "
2 分評分，很差；115 則評價中有 1 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

8.8/10 

設施服務

8.2/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Johnny

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚
Aneta 於 2019年10月22日的回應
Dear Valued Guest, Thank you for your feedback. Your opinion is very imortant to us and we are glad You enjoyed your stay in our hotel Kind regards, Aneta

10/10 優異

Susan

於 2022 年 8 月住了 1 晚

6/10 一般

Simona

讚好：整潔度
於 2022 年 7 月住了 1 晚

8/10 不錯

Guy (Paris)

家人同遊
讚好：整潔度和職員與服務
L’ hôtel est bien situé agréable pour voir aurores boréales, petit déjeuner parfait’ les chambres sont un peu vieillottes et bruyantes.
於 2020 年 2 月住了 2 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property location was beautiful and remote. The rooms were lovely, clean and nicely furnished. The bathroom was nice too but the shower curtain was a little moldy
於 2020 年 2 月住了 2 晚

10/10 優異

andrew

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Zuzanna and the whole staff treated me like royalty. Small room but great bed and chef. Will go back.
於 2019 年 11 月住了 2 晚
Aneta 於 2019年11月26日的回應
Dear Valued Guest, Thank you for your feedback. Your opinion is very imortant to us and we are glad that You enjoyed your stay in our hotel. Kind regards, Aneta

10/10 優異

Arminas

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Really cosy!!! There’s also hot tub and sauna free of charge. Really recommend.
於 2019 年 11 月住了 1 晚
Gabriela 於 2019年11月17日的回應
Dear Arminas, Thank you for taking your time to write a review based on your recent stay in Fosshótel Hekla. I am happy to hear you enjoyed our hot tubs and the sauna, We hope we will have the opportunity of welcoming you again in or hotel. Kind regards, Gabriela Ungureanu Reception Manager

8/10 不錯

Kathrin (Köln)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Einfache, gepflegte Unterkunft. Nicht sehr modern aber in Ordnung. Liebevoll gemachte Schlüsselanhänger. Für die reine Übernachtung ausreichend und mehr wollten wir nicht daher total ok. Aufgrund sehr hoher Preise des Restaurants haben wir dort nicht gegessen und Vorräte mitgenommen. Es gibt einen kühlschrank und einen wasserkocher. In der Umgebung ausschließlich Natur, man sollte seine Einkäufe daher planen. Restaurant kann ich nicht bewerten da wir es weder zum frühstücken noch zum Abendessen genutzt haben. Tolle Aussicht auf den Vulkan Hekla.
於 2019 年 11 月住了 2 晚
Aneta 於 2019年11月4日的回應
Dear Valued Guest, Thank you for your feedback. Your opinion is very imortant to us and we are glad that You enjoyed your stay in our hotel. Kind regards, Aneta

8/10 不錯

真實旅客

讚好：住宿狀況和客房舒適度
Comfortable, as expected. Great breakfast choice.
於 2019 年 10 月住了 1 晚
Aneta 於 2019年11月4日的回應
Your feedback is highly appreciated! Thank you for choosing Fosshótel Hekla!

8/10 不錯

Frederic

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel se situant au sud du Cercle d'Or, idéal point de chute pour combiner le Cercle d'Or et la cote sud en deux jours. Parfaitement isolé, idéal pour voir des aurores boréales, si vous avez de la chance d'y séjourner au bon moment. Etablissement qui mériterait peut être un petit rafraichissement, mais c'est propre et fonctionnel, c'est ce que nous recherchions. Petit déjeuner copieux et avec beaucoup de choix. La personne à la réception a été très avenante lors de notre départ, en nous avertissant de fortes rafales de vents sur la cote Sud,.. petite attention très appréciée si vous rencontrez une tempête de vent comme celle que nous avons vécue.
於 2019 年 10 月住了 1 晚
Gabriela 於 2019年10月30日的回應
Bonjour Frederic, Merci beaucoup d'avoir pris le temps de nous partager votre avis. Nous faisons nos meilleurs efforts pour offrir à nos invités le séjour le plus agréable possible et sommes ravis lorsque cela se reflète dans votre feedback. Cordialement, Gabriela Ungureanu

10/10 優異

A

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our room was very warm at night and hard to control the temperature, but overall it was a great experience!
於 2019 年 10 月住了 1 晚
Aneta 於 2019年10月15日的回應
Dear Valued Guest, Thank you for your feedback. Your opinion is very imortant to us and we are glad that You enjoyed your stay in our hotel Kind regards, Aneta

8/10 不錯

Sara

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Island zum Kennenlernen
Sehr gute Lage im Süden von Island. Wir hatten 2 Familiensuites. Die Zimmer und Badezimmer waren sehr gross. Bequemes Bett. Wasserkocher mit Tee und Kaffee, kleiner Kühlschrank im Zimmer. Badezimmer mit Dusche und Fön. Leider ohne Schminkspiegel. Frühstücksbuffet mit Salzigem und Süssem (auch Waffeln zum selber machen :-)). Selber gemachter Hauskuchen und Brot. Feine Butter. Abendessen à la carte ziemlich teuer und kleine Auswahl.
於 2019 年 10 月住了 2 晚
Gabriela 於 2019年10月9日的回應
Dear Sara, Thank you for taking your time to write about your recent stay in Fosshótel Hekla. I am happy to hear that you enjoyed your rooms and out breakfast buffet. I hope to see you again in our hotel!

10/10 優異

Bjarni

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚
Gabriela 於 2019年10月9日的回應
Dear Bjarni, Thank you for your feedback! I hope we will get to see you again in our hotel.

8/10 不錯

真實旅客

於 2019 年 10 月住了 2 晚
Aneta 於 2019年10月8日的回應
Dear Sara Thank you for staying in Fosshotel Hekla and for your positive feedback. We appreciate that

8/10 不錯

Maria

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 2 晚
Dumi 於 2019年10月1日的回應
Dear Maria, Thank you for staying with us. Your feedback is highly appreciated.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 7 晚
Dumi 於 2019年10月1日的回應
Dear Guest, Thank you for staying with us. Your feedback is highly appreciated.

6/10 一般

真實旅客

於 2019 年 7 月住了 1 晚
Fosshótel Hekla 於 2019年8月7日的回應
Your feedback is highly appreciated! Thank you for choosing Fosshótel Hekla!

10/10 優異

George

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The property and the surrounding region are both beautiful and great for exploring. The hotel itself was incredible - the staff were friendly, the bed was very comfortable, the ammenities were new, and the hot tub was excellent!
於 2018 年 11 月住了 1 晚
Gabriela 於 2018年12月13日的回應
Dear George, Thank you for taking your time to write a review. I am glad to hear you enjoyed the location and our property. I hope we will have the opportunity of welcoming you again here at Fosshótel Hekla! Kind regards, Gabriela

10/10 優異

Val (Montreal)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Comfortable, amazing breakfast, great sauna and spa. The place was well located and very quiet.
於 2018 年 11 月住了 2 晚
Gabriela 於 2018年11月20日的回應
Dear Val, Thank you for taking your time to share your experience with Fosshótel Hekla! I am very happy to hear you enjoyed your stay with us. We hope we will have the chance of welcoming you back to our hotel! Kind regards, Gabriela Ungureanu

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hot tub for viewing the Northern Lights. The restaurant was excellent, too.
於 2018 年 10 月住了 1 晚
Gabriela 於 2018年10月31日的回應
Dear guest, Thank you for taking your time to write a review. Your feedback is very important to us and I am happy to hear you had a nice experience in our hotel, enjoying the hot tubs and your meal. I hope we will have the opportunity of welcoming you again at Fosshótel Hekla!

10/10 優異

Kristi

讚好：整潔度、職員與服務和住宿狀況
於 2018 年 10 月住了 1 晚
Gabriela 於 2018年10月25日的回應
Dear Kristi, Thank you for your feedback! This is very important for us.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 5 晚
Gabriela 於 2018年10月21日的回應
Dear guest, thank you for your feedback!

8/10 不錯

Chunda

讚好：整潔度、職員與服務和住宿狀況
於 2018 年 9 月住了 2 晚
Gabriela 於 2018年10月16日的回應
Dear Chunda, Thank you for your feedback!

8/10 不錯

Benjamin

讚好：職員與服務和住宿狀況
於 2018 年 9 月住了 2 晚
Gabriela 於 2018年10月16日的回應
Dear Benjamin, Thank you for your feedback!

4/10 欠佳

Jessica

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
paid for 2 nights, left after 1. Do not recommend
This hotel is in a beautiful location along the Golden Circle and close to the bigger town of Selfoss. The hotel itself is in desperate need of renovation and repair. Our room was tiny, with extremely old furniture, no bathroom space to even brush your teeth and a weird shower combination that left the entire bathroom floor wet. Just touching the greasy remote for the television was disgusting. We booked and paid for two nights and we were so unhappy that we left after the first night, losing our second night's payment. For the money, this hotel is well below the standards of any hotel we stayed in Iceland. The pictures on the website depict modern rooms with nice furniture, which was obviously nothing like our room. The breakfast was fine. The staff were not necessarily rude, but were definitely not friendly.
於 2018 年 9 月住了 2 晚
Gabriela 於 2018年9月29日的回應
Dear Jessica, Thank you for taking your time to write a review on Fosshótel Hekla. I am deeply sorry to hear about the experience you had in our hotel. I wish you told me about this problem and we could have done something for you (changing the room was possible since we had few other rooms available at the moment). We are usually receiving positive feedback regarding our staff members and this news surprises me. We are always doing our best to make our guests happy but it seems that this time we failed and I am sorry that this reflected on your stay. I wish we could have you here again to prove that we can do better. Kind regards, Gabriela Ungureanu, Front Desk Manager

10/10 優異

Laura

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overall it was good. The remote for the tv did not work. There should really be a phone in the rook, in case for emergencies. This is a great place to stay if you want to stay outside of the city!
於 2018 年 9 月住了 1 晚
Gabriela 於 2018年9月27日的回應
Dear Laura, Thank you for taking your time to share your experience at Fosshótel Hekla. I am glad to hear you enjoyed your stay here and our quiet and peaceful location. I apologize for the tv remote issue and thank you for the telephone suggestion. We will have this in mind. Kind regards, Gabriela Ungureanu

10/10 優異

Serafin (MADRID)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Digno de un Fosshotel
Agradable y tranquilo hotel cerca de el Circulo Dorado , la habitación impecable, la mas grande de todo mi circuito que agradezco sobre manera al ser tres personas. Habitacion calentita con buen baño- El personal atento y agradable, el desayuno bueno. Para nosotros lo catalogamos en 2º lugar de nuestra visita a la isla, el primero el fosshotel Myvatn.
於 2018 年 9 月住了 1 晚
Gabriela 於 2018年9月20日的回應
Hola Serafin, Gracias por su resena! Nos alegra mucho saber que hayan apreciado nuestro hotel y nuestro personal. Esperamos tenerle de nuevo aquí en Fosshótel Hekla!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Our first room was older and had a bad smell. Luckily the front desk attendant moved us with no problem to another room that was newer and had no smell. Good hotel and had a nice restaurant with a great view.
於 2018 年 9 月住了 1 晚
Gabriela, Reception Manager 於 2018年9月18日的回應
Dear Guest, Thank you for taking you time to write a review. I am sorry to hear about the problem with the first room assigned to you, but I am glad that our front desk staff was able to help you with this issue. Thank you for your words of appreciation and hope to see you again at Fosshótel Hekla!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stayed in the suite. It was fantastic. Clean. All amenities needed. Staff were extremely helpful and courteous. Even the food in the restaurant was wonderful. Location is great with horses and mountains all around. Great location for viewing northern lights!
於 2018 年 9 月住了 2 晚
Gabriela, Reception Manager 於 2018年9月18日的回應
Dear Guest, Thank you for the kind words and for taking the time to write such a great review! We work really hard to offer the best accommodation and food, so we are happy to see that this reflected on your stay here at Fosshótel Hekla. We look forward to having you again as a guest in our hotel!

6/10 一般

真實旅客

Frustrating stay
This previously family owned property has many things in its favour but still a way to go to offer a consistent experience to its customers. It is located well to visit key local attractions, we were welcomed professionally and liked the times we used the bar area. The dining area décor is good and the evening meal menu ok (but not good enough to be tempted to eat there twice. Unfortunately the quality of the room was well below average. 1970s style work furniture and a small rather musty smelling bathroom really soured the experience, despite there being tea and coffee making facilities which was a bonus compared to other properties we used. The shower temperature was very unreliable too despite supposedly being thermostatically controlled. Breakfast was generally good but if we ate later in the morning some choices were no longer available such as fruit and yogurt. By our third and final day the only fruit on offer was rather brown-coloured apple hacked into chunks! It was a frustrating stay - hopefully, over time, they will address the issues with the hotel as it has so much potential
於 2018 年 8 月住了 3 晚
Gabriela 於 2018年9月18日的回應
Dear Guest, Thank you for sharing your experience with us! It is extremely helpful to know what we need to improve in order to be able to offer our guests a pleasant stay. I would like to apologize for the room and breakfast issues. Still, I am very happy to hear that you enjoyed the location and our staff´s professionalism. I know there is no second chance to make a good impression, but I hope we will have you again here at Fosshótel Hekla! Kind regards, Gabriela Ungureanu, Reception Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Great staff made a nice experience! Rooms were comfortable and spacious.
於 2018 年 8 月住了 1 晚
Aneta 於 2018年8月8日的回應
Thank you for positive feedback. We are extremely happy that You enjoyed Your stay in our hotel. We hope to see You again

8/10 不錯

simona (New York City)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Design hotel in the beauty of Southern Region
The hotel has a great look, positions itself beautifully within the surroundings. The design inside is sleek. The rooms are comfortable, have modern look and offer the amenities you would expect from a boutique hotel. Great communal areas, too.
於 2018 年 6 月住了 1 晚
Aneta 於 2018年8月8日的回應
Thank you for positive feedback. We are extremely happy that You enjoyed Your stay in our hotel. We hope to see You again

10/10 優異

Peter

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Really nice hotel in the country
Stay in the suite; it is fantastic. Hotel staff were super and friendly. Breakfast was very good. Only drawback was it is located far from the main cities in the area.
於 2018 年 4 月住了 1 晚
Aneta 於 2018年8月8日的回應
Thank you for positive feedback. We are extremely happy that You enjoyed Your stay in our hotel. We hope to see You again

8/10 不錯

真實旅客

讚好：整潔度和客房舒適度
Breakfast was very good. The rest of the stay was rather underwhelming, would have liked to know that the front desk did not have staffing after a certain hour. Also, the pictures of the rooms that were posted did not reflect the actual rooms. Would suggest also posting the rooms that aren’t updated so that guests know what they are getting in to
於 2018 年 5 月住了 1 晚
Mateusz Kiwitt, Fosshótel Hekla manager 於 2018年6月1日的回應
Dear guest, Thank you for taking your time to write a review. We are very happy to hear that you did like hotel breakfast. We are really proud of our fresh and homemade items on the breakfast buffet. I am really sorry to hear that you have not being pleased with your room. Pictures of all our room types and facilities are posted on booking websites. There are photos by the room type and price chart, as well. I do wish you would mention your disappointment to our staff member so we could try to make your stay more accommodating. Information about front desk working hours is available on booking website and in the hotel books that are in the rooms. Beyond that time there is a night bell for our guests so they can receive service any time from night shift staff member.

8/10 不錯

真實旅客

讚好：職員與服務
於 2018 年 4 月住了 1 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
불편한 침대
침대매트리스가 작고 오래되어 제기능을 못함 온천이 있지만 사우나는 고장나고 분위기가 썰렁함 조식중 커피머신이 고장나서 클레임 건 사람만 바에서 커피 만들어다 줌. 포스호텔 이름을 보고 가기엔 매우 아쉬운 숙소입니다.
於 2018 年 4 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent hotel with splendid breakfast
Fosshotel Hekla was a great experience - staff was friendly, rooms were large and clean albeit a bit cold. I had dinner and breakfast at the hotel and was blown away both times.
於 2018 年 4 月住了 1 晚

8/10 不錯

Rosila

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good
Convenient transit

8/10 不錯

Bel (Bracknell )

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location, near Kerid crater, secret lagoon and within hour and half of black sand beach , glacier walk and many waterfalls . We stayed here after doing the golden triangle and watched the northern lights from the garden and enjoyed the hot tubs .
於 2018 年 4 月住了 3 晚

6/10 一般

James (Hartford, CT)

讚好：整潔度和住宿狀況
OK hotel but out of the way with no major features
This was the 2nd Foss Hotel we stayed in traveling west toward Reykjavik. However, the advertising was a bit deceptive as it indicated a proximity to Selfoss. Actually it was about 20 minutes outside of Selfoss and difficult to locate. The hotel itself was simple and comfortable. However, it was too far from Selfoss to explore for dinner. While the other 2 Foss hotels we stayed at (Nupar & Hellnar) had spectacular locations, this Foss Hotel was remote and didn't offer a specific attraction. We were therefore surprised that this hotel had the most expensive dinner, appetizer, and wine prices. If you're traveling the southeast part of Iceland, I'd recommend staying in Selfoss where there is more competition for hotels and meals.
於 2018 年 3 月住了 1 晚

8/10 不錯

Rupinder

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 1 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 12 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel which is close to the golden circle
The hotel is a little bit on the tired side for the rooms but everything else is good. Lovely staff and a good hotel in convenient location to the golden circle
於 2017 年 11 月住了 2 晚

10/10 優異

Ruth

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel, great service, nice area
於 2017 年 11 月住了 1 晚

10/10 優異

Slawomir

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Miło sympatycznie
Dobry czysty hotel,wyśmienite śniadanie ,bardzo przyjazny personel a barman Gorgio prawdziwy pasjonat, drinki rewelacja,dobre miejsce na wypoczynek lub baza na dalsze wycieczki Polecamy !!!
於 2017 年 11 月住了 1 晚

10/10 優異

Kyle

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best hotel during our stay in Iceland
Super nice hotel! Restaurant is pricey, but that's just the standard in Iceland
於 2017 年 10 月住了 1 晚

8/10 不錯

Mary

讚好：整潔度、職員與服務和客房舒適度
於 2017 年 10 月住了 1 晚

6/10 一般

Fred (Massachusetts)

讚好：整潔度和職員與服務
Adequate dated hotel
Clean and friendly, but hotel could do with modernizing. Many stairs Steam room and hot tub outside 100 m away - not great in heavy rain!
於 2017 年 9 月住了 2 晚

10/10 優異

Goldie (Ottawa, Ontario)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Quiet location, well situated for touring
Hotel was very comfortable, our room was a good size, with access to a balcony. The staff were all pleasant and helpful. We had a very good dinner, the food was excellent. The morning breakfast buffet was also very nice with a great selection to choose from. The hotel has two outdoor hot tubs and a steam room. Everything was very well cared for, with serve yourself coffee/tea & hot chocolate available at any time. It's a great location for touring area attractions, in a very pleasant country setting.
於 2017 年 9 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
Good Hotel with Free Breakfast
Overall this hotel was OK. Restaurant was average. Best thing was that hotel had free breakfast, which had a lot of good options like scrambled eggs, sausages, and even smoked salmon! Room was clean and good sized. Bathroom was small - bathroom sink had very little counter space to put things. This hotel was in the middle of nowhere, which is great for Northern Lights if you are lucky. Hotel has 2 floors but NO elevators. Our room was upstairs so it was a pain to carry the heavy luggages up the stairs. There were small stairs/steps along the hallway as well. Definitely not a hotel that is wheelchair/accessibility friendly.
於 2017 年 9 月住了 1 晚