if you feel uncomfotable, we are sorry. but i remember i guided you how to use the room;

hello sorry for your bad experience first. but here is somethings that i have to correct for other guest. basically we never get into the guest's room before there is request. so if you use next time and if you want to clean the room, please ask us. we will arrange the cleaning. and i didn't force you to pay. i thought we had enough talk. even though the chair is broken during your staying(it is our first time the chair is broken) and you didn't inform us before we found it out. and the chair price is more expensive and we even didn't know we can only buy the chair or not( it was set with the table). although our reception hour is by 10pm, you came around 10:30pm and we had talk about it and i tried my best to prepare some documents for your insurance by around 12pm. 1. you didn't inform us about the broken chair. 2. we explained why we charge this price and i thought you understood. 3. although it was not our working hour we tried our best to provide what you need. and then this review. we cannot accept it. anyway, i hope your insurance pay you back all the money for you. see you if there is next time.

sorry for your inconvenience. if elevator is neccesary, please select annex room annex building has elevator. reception opens from 9am til 10pm. we are guesthouse not hotel so that we can provide good price to our guest. please understand it. and luggage storage is available. a lot of customers are using it. next time please ask to staff :)