Great Location, but Service Could Improve
The location is great if you’d like to be near the subway, buses, restaurants, stalls to buy gifts, and cafés. It’s a great area.
For the service, I would say it was alright. There were pros and cons, with some things the staff did well and others where they fell short. I’m grateful they changed our sheets when needed due to an emergency, provided clean towels, and lent us a plug adapter when ours wasn’t working.
However, when we first arrived, I wasn’t provided with a confirmation number, which was frustrating after a delayed flight. Despite paying for an extra day so we could get into our room straight away, we still had to wait until 4 pm. I tried explaining that the delay was out of our control and mentioned a refund if we still had to wait, but nothing happened.
Room service was meant to be provided every third day, but staff didn’t communicate delays due to being short-staffed until I followed up myself. I also asked for our bathroom bin to be changed and was assured it would be, but it never happened.
Cleanliness was okay, although I did feel they took shortcuts. I’m thankful the staff apologised, and I hope they take my feedback as a learning experience. Overall, I wouldn’t go back again if these issues continue.