客房景觀
查看供應

IC 酒店三泰家庭渡假村 - 全包式的評價

5 out of 5
IC 酒店三泰家庭渡假村 - 全包式
3 Kum Tepesi Mevkii, Serik, Antalya

評價

8.8

優異

10 分評分，優異；248 則評價中有 136 則" "
8 分評分，不錯；248 則評價中有 81 則" "
6 分評分，一般；248 則評價中有 16 則" "
4 分評分，欠佳；248 則評價中有 6 則" "
2 分評分，很差；248 則評價中有 9 則" "

8.6/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.4/10 

住宿狀況

8.6/10 

環保程度

評價

2/10 很差

Raminder

於 2024 年 4 月住了 5 晚
İrina Yılmaz 於 2024年4月29日的回應
Dear Raminder,Thank you for the evaluation of our hotel.We kindly ask you to share with us more detaily information via crm @i chotels. com. tr - without space, so we will be able to forward your remarks to relevant departments and hotel management to make your stay more comfortable.Best Regards,IC HotelsCRM Department

6/10 一般

Aimin

Basically suitable for kids. Too noisy for too adults only who seek for quiet vacations.
於 2024 年 3 月住了 6 晚
İrina Yılmaz 於 2024年4月8日的回應
Dear Aimin,First all thank you for choosing IC Hotels Santai Family Resort and for taking the time to wright a comment about our hotel. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 優異

huseyin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Tavsiye olunur.
Çalışanlar çok yardimsever ve ilgili idi. Yemekler güzel ve yeterli idi. Tavsiye ederim.
於 2024 年 1 月住了 5 晚
İrina Yılmaz 於 2024年1月29日的回應
Sayın Huseyin,Konaklamanızda IC Hotels Santai Family Resort ailesini tercih ettiğiniz ve değerli görüşlerinizi bizimle paylaşma nezaketiniz için çok teşekkür ederiz. Siz değerli misafirlerimizden gelen her geri bildirim, her geçen gün kendimizi daha da geliştirebilmek ve maksimum seviyede misafir memnuniyetini sağlayabilmek adına önem teşkil etmektedir.IC Hotels ailesi olarak sizleri ağırlamaktan memnuniyet duyduk. En kısa zamanda sizi tekrar aramızda görmek dileğiyle.Saygılarımızla,IC HotelsCRM Department

10/10 優異

huseyin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Güleryüzlü hizmet.
Çalışanlar çok ilgili ve yardımsever idi. İşlerini severek ve gönülden yapıyorlardı. Yemekler iyi idi. Hotel biraz eski idi, ama düzenli bakıldığı anlaşılıyordu.
於 2024 年 1 月住了 5 晚
İrina Yılmaz 於 2024年1月29日的回應
Sayın Huseyin,Öncelikle zamanınızdan ayırarak tarafımıza iletmiş olduğunuz övgü dolu yorumlarınız için sizlere teşekkür ederiz. Konaklamanızdan ve hizmetlerimizden memnun kalmanız ve mutlu ayrılmış olmanız bizi çok mutlu etmiştir. IC Hotels ekibimiz hakkında iletmiş olduğunuz yorum yönetimimiz ile paylaşılmıştır. Teşekkür ederiz. Sizleri en yakın zamanda tekrar IC Hotels ağırlamak dileğiyle.Saygılarımızla,IC HotelsCRM Department

10/10 優異

Basak

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 4 晚
İrina Yılmaz 於 2024年1月29日的回應
Sayın Başak,IC Hotels Santai Family Resort tatiliniz için tercih ettiğiniz ve oteli değerlendirdiniz için bizleri son derece sevindirdi.Sizleri en yakın zamanda yeniden IC Hotels ağırlama arzumuzu dile getirmek isteriz.Saygılarımızla,IC HotelsCRM Departmanı

10/10 優異

Saeed

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing
In fact, I thank the IC Group in Lara and Belek. I visited the Belek Resort this time, something very special and luxurious. I thank all the workers in this beautiful resort, from the reception to the workers in the restaurant. Very diverse and excellent in food.
於 2024 年 1 月住了 1 晚
IC Hotels CRM Department 於 2024年1月13日的回應
Dear Saeed,We are glad that you stayed satisfied in our hotel and would like to thank you very much for your kind review on Expedia.We will be always happy to welcome and serve you at IC Hotels Santai Family Resort. Please, do not hesitate to contact us for your future questions and requests. Best Regards,IC HotelsCRM Department

10/10 優異

Melike (Antalya)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
İrina Yılmaz 於 2023年11月28日的回應
Dear Melike,Thank you for your evaluation of our IC Hotels Santai Family Resort. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 優異

Süleyman

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Das Hotel hat unsere Erwartungen voll und ganz übertroffen. Es war nichts zu bemängeln. Die Personal war sehr hilfsbereit und immer aufmerksam . Das Hotel ist sehr sauber . Wir werden bei nächsten Angelegenheit wieder da hinreisen. Kann nur Empfehlen !
於 2023 年 11 月住了 1 晚
İrina Yılmaz 於 2023年11月28日的回應
Sehr geehrter Süleyman Bilin, Als IC Hotels fühlen wir uns geehrt, Sie in unserem Hotel begrüßen zu dürfen und vielen Dank dafür, dass Sie sich die Zeit genommen haben. Es freut uns sehr, dass Sie sich bei uns rundum wohlgefühlt haben. Wir wünschen Ihnen alles Gute und freuen uns, wenn wir Sie bei Ihrem nächsten Aufenthalt in IC Hotels wieder begrüßen dürfen. Mit freundlichen Grüßen,IC HotelsCRM Department

10/10 優異

Mehmet Fatih

讚好：整潔度、職員與服務、設施服務和住宿狀況
İlgi alaka süper
於 2023 年 11 月住了 1 晚

8/10 不錯

Hasan sivgin

家人同遊
讚好：整潔度和職員與服務
於 2023 年 11 月住了 2 晚
IC Hotels CRM Department 於 2023年11月18日的回應
Dear Hasan Sivgin,We thank you for the high evaluation of our services. We will be always happy to welcome you at IC Hotels Santai Family Resort.Kind Regards,IC HotelsCRM Department

8/10 不錯

BURAK

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 11 月住了 4 晚
IC Hotels CRM Department 於 2023年11月18日的回應
Sayın Burak Bey,IC Hotels olarak öncelikle güzel ve sağlıklı günler dileriz.Expedia sitesindeki değerlendirmeniz için çok teşekkür ederiz.Sizi ve sevdiklerinizi her zaman otelimizde ağırlamaktan mutluluk duyarız.Saygılarımızla,IC HotelsCRM Departmanı

4/10 欠佳

Ertan

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Beim Checkin wurden wir beim Empfang nach einem Voucher gefragt und ohne den konnten Sie unseren Zimmer nicht bereitstellen. Die Mitarbeiter vom Empfang könnten auch ein bisschen sagen wir mal aktiver sein und nicht desinteressiert sein. Wir mussten zuerst in der Esshalle etwas essen damit das entsprechende Zimmer bereitgestellt wird. Die Zimmer sind rennovationsbedürftig. Die Duschstange springt zwischendurch raus und auch sonst sind die Zimmer alt und nicht schön. Essensauswahl OK aber die Esshalle ist zu gross und es riecht nach Chlor zwischendurch. Die Servicemitarbeiter sind verbesserungswürdig, es gab sogar 1-2x die Szene das wir schon gegessen haben und uns beim Dessert erst gefragt wurde ob wir etwas trinken möchten.
IC Hotels CRM Department 於 2023年11月14日的回應
Sehr geehrter Ertan, Als IC Hotels fühlen wir uns geehrt, Sie in unserem Hotel begrüßen zu dürfen und danken Ihnen, dass Sie uns Ihre Meinung in unserer Online-Umfrage mitgeteilt haben.Kommentare von Ihnen sind für uns immer sehr wichtigIhre Kommentare wurden an die Hotelleitung weitergeleitet und werden detailliert ausgewertet. Ich möchte erwähnen, dass die Probleme, die Sie hatten, nicht unserem Standard an Servicequalität entsprechen und wir werden unser Bestes tun, um Ihnen für Ihren nächsten Aufenthalt schönere Erinnerungen zu hinterlassen. Bitte zögern Sie nicht, uns für Ihre Fragen und Wünsche zu kontaktieren. Mit freundliche GrüsseIC HotelsCRM Department

10/10 優異

Nilufer

家人同遊
讚好：整潔度和職員與服務
Eten, personeel en faciliteiten zijn uitstekend. Sommige kamers zijn gedateerd.
於 2023 年 10 月住了 7 晚
İrina Yılmaz 於 2023年10月28日的回應
Sehr geehrte Nilufer Akpinar,Als IC Hotels fühlen wir uns geehrt, Sie in unserem Hotel begrüßen zu dürfen und vielen Dank dafür, dass Sie sich die Zeit genommen haben, Es freut uns sehr, dass Sie sich bei uns rundum wohlgefühlt haben. Wir wünschen Ihnen alles Gute und freuen uns, wenn wir Sie bei Ihrem nächsten Aufenthalt in IC Hotels wieder begrüßen dürfen. Mit freundlichen Grüßen,IC HotelsCRM Department

10/10 優異

Timur

讚好：整潔度、設施服務和住宿狀況
於 2023 年 10 月住了 6 晚
IC Hotels CRM Department 於 2023年11月18日的回應
Sayın Timur Bey,IC Hotels olarak öncelikle güzel ve sağlıklı günler dileriz.Expedia sitesindeki değerlendirmeniz için çok teşekkür ederiz.Sizi ve sevdiklerinizi her zaman otelimizde ağırlamaktan mutluluk duyarız.Saygılarımızla,IC HotelsCRM Departmanı

8/10 不錯

Andrey

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel met expectations and in some areas (lake area and villas, aqua park) even exceeded them. The food was OK but much simpler than in Rixos we stayed last year, but it was reflected in a lower price. The pools were not heated and water relatively cold, but no one promised the heating. Otherwise, I liked the hotel, the facilities were excellent, the territory relatively compact, the lake area very beautiful. The hotel is built years ago, but is renovated and very well maintained. Children enjoyed the water park. Also, the hotel is very close to Land of Legends
於 2023 年 10 月住了 7 晚
İrina Yılmaz 於 2023年10月31日的回應
Dear Andrey,We are so glad to hear that as the IC Hotels we fulfilled your expectations and your stay in our hotel has caused you so many enthusiastic emotions! We wish you to know that our top priority is to maintain our superior quality approach, and your feedback is highly important in helping us to review our processes, procedures and services.We would like to information you that in the winter season from 1.st of November some of the outdoor pools is heated in the winter.However, in order to improve the quality of the service provided, we want to inform you that all your comments have been passed on to the responsible departments and senior management.We would be delighted to accommodate you again in one of IC Hotels.Best Regards.IC HotelsCRM Department

4/10 欠佳

Ekrem

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
於 2023 年 10 月住了 7 晚
IC Hotels CRM Department 於 2023年10月18日的回應
Sayın Ekrem Bey,IC Hotels olarak öncelikle güzel ve sağlıklı günler dileriz.Misafirlerimizden aldığımız düşünce ve öneriler bizler için çok önemli olup, düşük değerlendirmeniz hakkında detaylı bilgi vermek isterseniz memnun oluruz. Bizlerle iletişime geçmekten lütfen çekinmeyiniz. Sizlere tekrar hizmet edebilmek umuduyla,Saygılarımızı sunarız.IC HotelsCRM Departmanı

10/10 優異

Elham

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
perfect
於 2023 年 10 月住了 4 晚
İrina Yılmaz 於 2023年10月28日的回應
Dear Edona Alimi,First all thank you for choosing IC Hotels Santai Family Resort and for taking the time to wright a comment about our hotel. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 優異

ralph

於 2023 年 10 月住了 5 晚
İrina Yılmaz 於 2023年10月30日的回應
Dear Isabella Büeler,Thank you for your evaluation of our IC Hotels Santai Family Resort. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

6/10 一般

Basak

不滿：整潔度和職員與服務
於 2023 年 9 月住了 7 晚
İrina Yılmaz 於 2023年9月28日的回應
Syın Basak Bulut,IC Hotels Santai Family Resort tatiliniz için tercih ettiğiniz ve oteli değerlendirdiniz için bizleri son derece sevindirdi.Sizleri en yakın zamanda yeniden IC Hotels ağırlama arzumuzu dile getirmek isteriz.Saygılarımızla,IC HotelsCRM Departmanı

8/10 不錯

Orly

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚
İrina Yılmaz 於 2023年9月16日的回應
Dear Avivit Pinchas,Thank you for your evaluation of our IC Hotels Santai Family Resort. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

2/10 很差

Shirin

親子同遊, 多人同遊
不滿：職員與服務、設施服務和住宿狀況
Unfreundlich, dreckig, Aufzüge eine Katastrophe, essen war ok, Mitarbeiter am Empfang unfreundlich, liegen am Pool dreckig… insgesamt schrecklich!!
於 2023 年 9 月住了 3 晚
İrina Yılmaz 於 2023年9月11日的回應
Sehr geehrte Shirin Attris, Als IC Hotels fühlen wir uns geehrt, Sie in unserem Hotel begrüßen zu dürfen und vielen Dank dafür, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt in unserem Haus ausführlich zu bewerten und mit ein paar Worten auszuschmücken. Kommentare von Ihnen sind für uns immer sehr wichtigIhre Kommentare wurden an die Hotelleitung weitergeleitet und werden detailliert ausgewertet. Wir werden unser Bestes tun, um Ihnen für Ihren nächsten Aufenthalt schönere Erinnerungen zu hinterlassen. Wir wünschen Ihnen alles Gute und freuen uns, wenn wir Sie bei Ihrem nächsten Aufenthalt in IC Hotels wieder begrüßen dürfen. Mit freundliche Grüsse,IC HotelsCRM Department

10/10 優異

GÜLER

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Personeli güler yüzlü ilgiliydi çok memnun kaldık biz oda temizliği de memnuniyet vericiydi fakat karıncalar vardı o yüzden 1 puan kırdım
於 2023 年 8 月住了 3 晚
İrina Yılmaz 於 2023年9月4日的回應
Sayın Güler Demircan,Öncelikle tekrardan IC Hotels Santai Family Resort ailesini tercih ettiğiniz ve değerli görüşlerinizi bizlerle paylaştığınız için teşekkür ederiz.IC Hotels olarak, siz değerli misafirlerimize her zaman en üst kalitede hizmet vermeyi amaçlamakta ve bu doğrultuda sizlerden gelen geri bildirimlere göre kendimizi daha da geliştirmekteyiz. Yorumlarınız için sizlere teşekkür ederiz, yorumunuzda belirttiğiniz noktaların ilgili departmanlara ve üst yönetimimizle paylaşılacağını bilmenizi isteriz. Siz değerli misafirlerimizin memnuniyetleri bizim için çok önemlidir. Çok daha güzel anılarla ayrılacağınız bir sonraki tatilinizde sizleri tekrar otelimizde ağırlamak isteriz, güzel ve sağlıklı günler dileriz.Saygılarımızla,IC HotelsCRM Department

2/10 很差

Ferhat

親子同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Dringende Renovierung / stinkt /schimmel / schmutzig/ essen schmeckt nicht wenig auswahl definitiv kein 5sterne hotel.
於 2023 年 8 月住了 3 晚
İrina Yılmaz 於 2023年9月2日的回應
Sehr geehrte Ferhat Arslan,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu schreiben. Wir möchten Ihnen versichern, dass die Hotelleitung die notwendigen Maßnahmen ergreifen wird. Es tut uns sehr leid, dass Sie sich in Ihrer Bewertung von negativen Emotionen leiten ließen und nur die eingetretene Situation beschrieben und die positiven Seiten unseres Hotels nicht erwähnt haben. Wenn Sie uns die Chance geben, Ihr Vertrauen zurückzugewinnen, können wir Ihnen versichern, dass wir alles tun werden, um Ihren Aufenthalt in unserem Hotel, das bereits von vielen unserer Gäste sehr geschätzt wurde, so angenehm wie möglich zu gestalten.Mit freundliche Grüsse,IC HotelsCRM Department

8/10 不錯

Hatice

讚好：整潔度
於 2023 年 8 月住了 5 晚
İrina Yılmaz 於 2023年9月2日的回應
Sayın Hatice Kantar,IC Hotels Santai Family Resort tatiliniz için tercih ettiğiniz ve oteli değerlendirdiniz için bizleri son derece sevindirdi.Sizleri en yakın zamanda yeniden IC Hotels ağırlama arzumuzu dile getirmek isteriz.Saygılarımızla,IC HotelsCRM Departmanı

10/10 優異

muamer

讚好：整潔度、職員與服務和住宿狀況
ty
於 2023 年 7 月住了 6 晚
İrina Yılmaz 於 2023年8月4日的回應
Dear Muamer Mehanovic,Thank you for your evaluation of our IC Hotels Santai Family Resort. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 優異

Sila

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Super séjour en famille
Super séjour en famille avec 2 enfants. L’hôtel est vraiment très bien pour les enfants. Les activités et animateurs au club sont supers. On a adoré la chambre villa avec accès direct à la piscine.
於 2023 年 7 月住了 5 晚
İrina Yılmaz 於 2023年8月2日的回應
Dear Sila Tosun,Thank you for choosing our IC Hotels for your holiday. We are glad that you enjoyed your stay. Your nice comments about our hotel have been a source of motivation for us. We look forward to welcoming you back to our IC Hotels on your next vacation.Best Regards,IC HotelsCRM Department

8/10 不錯

Ebubekir

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Sehr gutes Hotel für Familien mit Kindern. Es gibt sehr viele Aktivitäten für Kinder. Das Essen ist sehr gut und sehr viel fältig.
於 2023 年 7 月住了 5 晚
İrina Yılmaz 於 2023年8月1日的回應
Sehr geehrte Ebubekir Asan,Vielen Dank dafür, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt in unserem Haus ausführlich zu bewerten und mit ein paar Worten auszuschmücken. Es freut uns sehr, dass Sie sich bei uns rundum wohlgefühlt haben. Wir wünschen Ihnen alles Gute und freuen uns, wenn wir Sie bei Ihrem nächsten Aufenthalt in IC Hotels wieder begrüßen dürfen. Mit freundlichen Grüßen,IC HotelsCRM Department

10/10 優異

Mustafa

於 2023 年 7 月住了 10 晚
İrina Yılmaz 於 2023年8月11日的回應
Sayın Mustafa Koyuncu,IC Hotels tatiliniz için tercih ettiğiniz ve oteli değerlendirdiniz için bizleri son derece sevindirdi.Sizleri en yakın zamanda yeniden IC Hotels ağırlama arzumuzu dile getirmek isteriz.Saygılarımızla,IC HotelsCRM Departmanı

4/10 欠佳

Maryam

親子同遊
讚好：住宿狀況
As soon as I checked in and enter my room, there were a blanket at my bed with blood stain on it. I called the receptionist more than 8 times and asked for a clean blanket but no one showed up. We slept without blanket the first night, and then on the second day after calling guest relation office they send me the new blanket. There were a bump in front of the restroom in the lobby, which caused my mom to fall down, we had to call ambulance and then take her to hospital to just check her nose and this caused us about Euro 550. The hotel didn't take any responsibilities on this, no sympathy, didn't compensate our hospital expenses since it happened inside the hotel with their bump on the floor. They just accept our late check out so my mom could rest until we go to airport. we were so disappointed! The hotel receptionists and most of the staff couldn't speak English and it made the communication very hard. For a 5star hotel which was fairy expensive too, these were not acceptable. On a positive side, the food were amazing. The nightly entertainment were good and the photographers at the hotel were friendly and took beautiful pictures.
İrina Yılmaz 於 2023年7月21日的回應
Dear Maryam,We are so glad to hear that as the IC Hotels we fulfilled your expectations and your stay in our hotel has caused you so many enthusiastic emotions! We wish you to know that our top priority is to maintain our superior quality approach, and your feedback is highly important in helping us to review our processes, procedures and services.However, in order to improve the quality of the service provided, we want to inform you that all your comments have been passed on to the responsible departments and senior management.We would be delighted to accommodate you again in one of IC Hotels.Best Regards.IC HotelsCRM Department

10/10 優異

Ali

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 4 晚
İrina Yılmaz 於 2023年7月6日的回應
Dear Ali Elkhatib,Thank you for your evaluation of our IC Hotels Santai Family Resort. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 優異

Gamze

讚好：整潔度、職員與服務和住宿狀況
Staff are really good
於 2023 年 6 月住了 6 晚
İrina Yılmaz 於 2023年6月30日的回應
Dear Gamze,Thank you for your valuable review regarding your holiday at the IC Hotels.İt is very flattering for us to know that you enjoyed your stay. We would be happy to welcome you again soon for another great IC Hotels experience.

8/10 不錯

Aynur

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Alles war super! Bis auf die Glutenfreie Gerichte…
於 2023 年 6 月住了 8 晚
İrina Yılmaz 於 2023年6月26日的回應
Sehr geehrte Aynur,Als IC Hotels fühlen wir uns geehrt, Sie in unserem Hotel begrüßen zu dürfen und vielen Dank dafür, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt in unserem Haus ausführlich zu bewerten und mit ein paar Worten auszuschmücken. Kommentare von Ihnen sind für uns immer sehr wichtigIhre Kommentare wurden an die Hotelleitung weitergeleitet und werden detailliert ausgewertet. Wir werden unser Bestes tun, um Ihnen für Ihren nächsten Aufenthalt schönere Erinnerungen zu hinterlassen. Wir wünschen Ihnen alles Gute und freuen uns, wenn wir Sie bei Ihrem nächsten Aufenthalt in IC Hotels wieder begrüßen dürfen. Mit freundliche Grüsse,IC HotelsCRM Department

10/10 優異

Oguzhan

讚好：整潔度、職員與服務和住宿狀況
Alles is perfect
於 2023 年 6 月住了 9 晚
İrina Yılmaz 於 2023年6月26日的回應
Sehr geehrte Oguzhan Kaya,Vielen Dank dafür, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt in unserem Haus ausführlich zu bewerten und mit ein paar Worten auszuschmücken. Es freut uns sehr, dass Sie sich bei uns rundum wohlgefühlt haben. Wir wünschen Ihnen alles Gute und freuen uns, wenn wir Sie bei Ihrem nächsten Aufenthalt in IC Hotels wieder begrüßen dürfen. Mit freundlichen Grüßen,IC HotelsCRM Department

10/10 優異

Mamdoh

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent hotel for family Only main restaurant is too crowded
於 2023 年 6 月住了 3 晚
İrina Yılmaz 於 2023年6月12日的回應
Dear Mamdoh,First all thank you for choosing IC Hotels Santai Family Resort and for taking the time to wright a comment about our hotel. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 優異

Okan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 2 晚
İrina Yılmaz 於 2023年5月31日的回應
Sayın Okan,IC Hotels tatiliniz için tercih ettiğiniz ve oteli değerlendirdiniz için bizleri son derece sevindirdi.Sizleri en yakın zamanda yeniden IC Hotels ağırlama arzumuzu dile getirmek isteriz.Saygılarımızla,IC HotelsCRM Departmanı

10/10 優異

Shez

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 4 月住了 11 晚
İrina Yılmaz 於 2023年5月5日的回應
Dear Shez Raja,Thank you for your evaluation of our IC Hotels Santai Family Resort. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 優異

OLEKSANDR

於 2023 年 4 月住了 1 晚
İrina Yılmaz 於 2023年4月22日的回應
Dear Oleksandr,Thank you for your evaluation of our IC Hotels Santai Family Resort. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 優異

Ismail

於 2023 年 1 月住了 3 晚
İrina Yılmaz 於 2023年2月4日的回應
Sayın Ismail Çetin,IC Hotels Santai Family Resort tatiliniz için tercih ettiğiniz ve oteli değerlendirdiniz için bizleri son derece sevindirdi.Sizleri en yakın zamanda yeniden IC Hotels ağırlama arzumuzu dile getirmek isteriz.Saygılarımızla,IC HotelsCRM Departman

10/10 優異

Oguzhan

於 2023 年 1 月住了 1 晚
İrina Yılmaz 於 2023年1月30日的回應
Sayın Oğuzhan,IC Hotels Santai Family Resort tatiliniz için tercih ettiğiniz ve oteli değerlendirdiniz için bizleri son derece sevindirdi.Sizleri en yakın zamanda yeniden IC Hotels ağırlama arzumuzu dile getirmek isteriz.Saygılarımızla,IC HotelsCRM Departmanı

10/10 優異

Ertan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 1 晚
İrina Yılmaz 於 2023年1月23日的回應
Sayın Ertan Dilden,IC Hotels tatiliniz için tercih ettiğiniz ve oteli değerlendirdiniz için bizleri son derece sevindirdi.Sizleri en yakın zamanda yeniden IC Hotels ağırlama arzumuzu dile getirmek isteriz.Saygılarımızla,IC HotelsCRM Departmanı

10/10 優異

Naser

於 2022 年 11 月住了 5 晚

10/10 優異

Analyn

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Loved our time here. All inclusive and then some!
於 2022 年 10 月住了 5 晚
İrina Yılmaz 於 2022年11月2日的回應
Dear Andrew Nic,First all thank you for choosing IC Hotels Santai Family Resort and for taking the time to wright a comment about our hotel. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 優異

Timur

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 10 月住了 9 晚
İrina Yılmaz 於 2022年11月1日的回應
Dear Timur Nabat,First all thank you for choosing IC Hotels Santai Family Resort and for taking the time for your evaluation about our hotel. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 優異

Rustu

讚好：整潔度、職員與服務和住宿狀況
於 2022 年 10 月住了 3 晚
İrina Yılmaz 於 2022年10月31日的回應
Dear Rustu Uzun,First all thank you for choosing IC Hotels Santai Family Resort and for taking the time for your evaluation about our hotel. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 優異

Maor

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overall experience was great, food is amazing, a lot of options , you will never stay hungry. The rooms that have a sea view will suffer from music noise until 23:15,23:30 so forget about sleep early. The service and the team were really nice and professional.
於 2022 年 10 月住了 6 晚
İrina Yılmaz 於 2022年10月25日的回應
Dear Maor Kuperman,First all thank you for choosing IC Hotels and for taking the time to wright a comment about our hotel. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

10/10 優異

Medine

於 2022 年 10 月住了 8 晚

6/10 一般

Kunal Vilas

家人同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
Good hotel but restaurant staff & some guest relation staff are rude, to the point they play dumb. Not really worth my time leaving a review. Only good thing about it was kids area staff and hotel facilities.
於 2022 年 10 月住了 7 晚
İrina Yılmaz 於 2022年10月18日的回應
Sehr geehrte Kunal Vilas Hatode, Als IC Hotels fühlen wir uns geehrt, Sie in unserem Hotel begrüßen zu dürfen und vielen Dank dafür, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt in unserem Haus ausführlich zu bewerten und mit ein paar Worten auszuschmücken. Kommentare von Ihnen sind für uns immer sehr wichtigIhre Kommentare wurden an die Hotelleitung weitergeleitet und werden detailliert ausgewertet. Wir werden unser Bestes tun, um Ihnen für Ihren nächsten Aufenthalt schönere Erinnerungen zu hinterlassen. Wir wünschen Ihnen alles Gute und freuen uns, wenn wir Sie bei Ihrem nächsten Aufenthalt in IC Hotels wieder begrüßen dürfen. Mit freundliche Grüsse,IC HotelsCRM Department

8/10 不錯

Erich (Kargicak)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Gefallen: Restaurants, Gelände, Ausstattung Nicht gefallen: Zu viele Gäste aus dem Ostblock mit lauten Kindern
於 2022 年 10 月住了 3 晚
İrina Yılmaz 於 2022年10月17日的回應
Sehr geehrte Erich, Vielen Dank dafür, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt in unserem Haus ausführlich zu bewerten und mit ein paar Worten auszuschmücken. Es freut uns sehr, dass Sie sich bei uns rundum wohlgefühlt haben. Wir wünschen Ihnen alles Gute und freuen uns, wenn wir Sie bei Ihrem nächsten Aufenthalt in IC Hotels wieder begrüßen dürfen. Mit freundlichen Grüßen,IC HotelsCRM Department

8/10 不錯

Simon

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 10 月住了 9 晚
İrina Yılmaz 於 2022年10月15日的回應
Dear Simon Innvær,Thank you for your evaluation of our IC Hotels Santai Family Resort. We are so happy that we were able to offer you a wonderful stay.We would be glade to welcome you again soon for another great IC Hotels experience.Best Regards,IC HotelsCRM Department

2/10 很差

Benoit

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
TLDR : This hotel is so filthy we left after only 2 days (out of 11) to go to another hotel. We wanted to leave earlier but our other hotel didn’t have room capacity earlier. Terrible customer service manager made it impossible to acknowledge that we left hotel after 2 days and hotel now refuses to refund us, although they told us when we vacated after 2 days that they would use our room for other guests. Upon our arrival in our room on day 1, we quickly realized the misrepresentation of IC Santai as a 5-star hotel on several online travel sites and the pictures provided by the hotel. Our room was furnished with a 1-seater fabric couch that appeared to have multiple large blood stains all over it. The bed did not even have a proper blanket sheet (like in any 5-star hotel or as shown on the hotel website for that matter), but rather what felt like an uncomfortable rug that served as a blanket. The bed sheets were so thin you could see right through to the mattress. One pillow had dirty hairs on it. Pillowcases had holes in them. Far from the bedding you would expect at a 5-star hotel. The rooms are also equipped with a 21” flat screen TV. These are so rarely seen these days that they must be classified as antiques and are probably worth a lot of money. Our room appeared to have been cleaned in a rush; there was melted chocolate on the desk and food crumbs under the bed and under the curtains. Not the type of cleaning effort expected in times of Covid-19 and for a 5-star hotel
於 2022 年 8 月住了 11 晚
İrina Yılmaz 於 2022年8月24日的回應
Dear Benoit G,Thank you for taking the time to write your feedback. First of all, we would like to appologize fort he situation.We want to assure you that the necessary measures will be taken by the management of the hotel.We are very sorry that in your review you were guided by negative emotions and described only the situation that occurred and did not mention the positive side of our hotel.İf you give us a chance to regain your trust, we can assure you that we will do everything possible to make your stay well at our hotel, which has already been highly appreciated by many of our guest.Best Regards,IC HotelsCRM Department