Do Not Waist your money! Hidden Springs Resort should STAY HIDDEN! Worst cabin rentals ever!
The moment of walking into the cabin the feeling was extremely Not Welcoming to say the least! The cabin was very dirty. Pictures on VRBO are very deceiving and altered somehow. The floors, walls, cabinets, couches, pillows, comforter for bed, rugs and doors had not been cleaned in months! Floors were brown and black from dirt, cabinets we very dirty from finger prints and stuck on food. The rugs and couches smelled and were sticky to the touch. We used our own blankets to put over the couches to sit on. The large window to look out to the beautiful mountain view was very dirty and cracked.
We visited the nearest store and purchased a mop, rags, and many cleaning products just to feel comfortable to stay overnight. We called the Resorts Customer Service many times, we never received a call back. We also emailed. The email we received back is that they could possibly send someone out to clean on Christmas Eve Night. Completely unacceptable during our contactless stay during the rising numbers with COVID-19. Not only would we have to sit in our vehicle and wait while some one goes inside with all of our things, it is impossible to clean the cabin the way it needed to be cleaned in less than four hours at the least. As I spent over an hour on the floors. The sponge and cloths I cleaned with were black from cleaning. Completely ruined our Christmas stay. As most of the area lost power Christmas day due to the storm, no one had anyway of getting back down the mountain due to the roads being iced over. We did what we had to do and hunkered down for the cold night ahead of us. We stayed in the cabin over night with the thermostat reading 35 Degrees. As it was extremely exhausting and freezing. The cabin offered no extra blankets just basic thin bedding. Complete nightmare! The fireplace is a decoration only. No way of heat and no tank. FYI stay in a cabin with a wood burning fireplace. There was no way of getting any kind of answer from the Customer Service. We did receive an email after Christmas that they would be reaching out next week to people. How does this help to reach out next week being stuck on a mountain????? We would have HOPED for more contact via email, phone call or ANY information during or after the power outage as we were all from out of state and stranded on this mountain. Left detailed review on google w/ pictures.