Yes
Hotel
This hotel charged us $2,542 Canadian for 4 nights in a room with 2 beds and a cot.
The caregiver for our special needs sun canceled so we brought him to Spain with us. Upon arriving at the hotel the manager told us our room only accommodates two people (Expedia says 3+1) and we need to book a three person room.
She also informed us there would be no refund on our first booking since we were canceling on the day of our arrival, so we lost $892.00 CAD.
Tha new 3 bed room cost $1,000 Euros ($1650 CAD)
$1650.+$892 =$2542 CAD for a 4 night stay in a room with 2 beds and a cot.
I called Expedia and they weren't any help at all. They said they do not control Hotel pricing.
This is my first hotel review. I feel I have no choice but to express how devastated we were by the $2542 charge. The rmanager showed zero compassion for our situation, offered us the mostl costly alternatives and, in fact, were actually defensive and argumentative.
According to another staff person, they could have allowed us to keep our first booking and pay for a single room, which would be much cheaper. I'm not saying we would have accepted this option, but they at least should have offered it to us. Instead they offered us ehat was most lucrative for the hotel. October 2025.