The guest upstairs made noise from 2am to 430am and hotel could not handle this. Hotel managers said there was no noise at the aisle and they need to come to stay in my room to justify the noise (hahaha seriously?) They did offer another room 430am But my planned checkout time was 8am so I did not take the offer. Hotel managers did not handle this very well. If changing room is an option, it's better to offer it as soon as possible so the guest could make a better arrangement. I was offered, at check out 8am, with a free access to club for free food and drink at my next stay. That's probably the worst apology possible for a very unhappy customer with a horrible night at US$150 room rate. Not recommended. There are better hotels in Shanghai.
