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"Grand old hotel - massive lobby with many cosy sitting areas. Room were a little small but nice bathrooms. A bit dark if you’re trying to make up."

"As a Golden Retriever lover, the four big fur babies were already a huge bonus for me! But focusing purely on the stay itself: Room: Very spacious, with stunning floor-to-ceiling windows that make sunrise and sunset absolutely beautiful. The automatic toilet, Dyson hairdryer, and Bose speaker were nice touches and feel appropriate for the price point. A couple of minor downsides: the large windows can make the room quite warm during strong daytime sun, and there’s no active ventilation system, so cooling relies on natural airflow. The three mountain rooms share one hot water system, so side rooms may need to run the water a bit longer before it heats up. Toiletries are basic but more can be provided upon request. Slippers run small, so bring your own if you wear above EU size 40. Facilities & Dining: The main lounge offers a wide variety of complimentary snacks and drinks. The on-site cooking is excellent — breakfast changes daily and can even be customized for longer stays, which was a lovely touch. Overall, it was a wonderful and peaceful getaway. If you’re looking to escape the city and unwind in nature, this is a great choice."

"Room 312 was great but 308 was poor. Toilet was broken. Faucet was broken. Shower was moldy."

"We were staying in this property last week and highly recommend this property for anyone who is looking for a 5 stars experience in Shangri-La Old Town. New modern design, the rooms are so clean, very nice stuffs, and you feel it like home. If you experience altitude sickness, oxygen will be provided in your room. Oxygen cylinders will be provided if you go outside for activities. Shopping and restaurants are near by at walking distance. It is very convenient to stay in this place, we would like to stay here again if we revisit the city in the future. Mr. Fu from Seattle"

"Room external environmt is noisy. Next to army cadet training. At 7am, heard marching as well as 8pm. Worst was no aircond provided, need to open window & noise come in."

"Excellent stay! We loved it."

"It was good in very good condition and just in the city center with many place to hang out around the hotel "

"Tucked away in a tiny village, this hotel is a true escape where the only sounds you hear are those of nature. It’s the perfect place to unwind and recover from the fatigue of high-altitude travel—peaceful, refreshing, and deeply calming. The property itself is expansive, set on beautiful grounds with a flowing river and a scenic lawn. I stayed in a stunning two-story detached Tibetan-style cottage, beautifully designed with an eye for detail and cultural authenticity—it was both luxurious and inspiring. The staff were exceptionally kind and welcoming. One of the highlights of my stay was the meaningful conversations I had with them; they shared fascinating insights about local religion and traditions, adding a rich cultural layer to the experience. A truly special stay that nourishes both body and spirit. "