室外泳池;躺椅

深圳君悅酒店的評價

5 out of 5
深圳君悅酒店
寶安南路 1881 號, 羅湖區, 深圳市, 廣東省

評價

9.0

卓越

10 分評分,優異;415 則評價中有 260 則" "
8 分評分,不錯;415 則評價中有 118 則" "
6 分評分,一般;415 則評價中有 24 則" "
4 分評分,欠佳;415 則評價中有 6 則" "
2 分評分,很差;415 則評價中有 7 則" "

9.4/10 

整潔度

9.0/10 

職員與服務

9.4/10 

設施服務

9.2/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

Siu Cheong

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

wing yan jelly

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Grand Hyatt Shenzhen 於 2024年2月27日的回應
Dear Guest,Welcome to Grand Hyatt Shenzhen and thank you for leaving us a full-score comment. Located in the heart of Luohu District, Grand Hyatt Shenzhen offers the ideal location for business and leisure; adjacent to MixC Shopping Mall and linked to the city by Metro Lines 1, 2 and 9. Our eight distinctive restaurants and bar (as well as our resort-style spa) are waiting to provide you with a journey to tranquillity and well-being. Thank you for your kind words. We hope to see you again very soon.

10/10 優異

Mui Chun

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚
Grand Hyatt Shenzhen 於 2024年2月22日的回應
Dear Guest,Thank you for choosing Grand Hyatt Shenzhen. Our distinct dining venues are committed to bringing you elevated experiences, and we hope you can enjoy our refined food and wines. We are sincerely looking forward to welcoming you again, and wish you a good day.

8/10 不錯

NGA YUNG

讚好:職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Grand Hyatt Shenzhen 於 2024年2月18日的回應
Dear Guest,Welcome to Grand Hyatt Shenzhen and thank you for leaving a comment. Located in the heart of Luohu District, Grand Hyatt Shenzhen offers the ideal location for business and leisure; adjacent to MixC Shopping Mall and linked to the city by Metro Lines 1, 2 and 9. Our eight distinctive restaurants and bar (as well as our resort-style spa) are waiting to provide you with a journey to tranquillity and well-being. Thank you for your kind words. We hope to see you again very soon.

10/10 優異

On Tat Andrew

於 2024 年 2 月住了 2 晚
Grand Hyatt Shenzhen 於 2024年2月18日的回應
Dear Guest,Welcome to Grand Hyatt Shenzhen and thank you for leaving us a full-score comment. Located in the heart of Luohu District, Grand Hyatt Shenzhen offers the ideal location for business and leisure; adjacent to MixC Shopping Mall and linked to the city by Metro Lines 1, 2 and 9. Our eight distinctive restaurants and bar (as well as our resort-style spa) are waiting to provide you with a journey to tranquillity and well-being. Thank you for your kind words. We hope to see you again very soon.

10/10 優異

KA YAN

於 2024 年 1 月住了 1 晚
Grand Hyatt Shenzhen 於 2024年1月10日的回應
Dear Guest,Welcome to Grand Hyatt Shenzhen and thank you for leaving us a full-score comment. Located in the heart of Luohu District, Grand Hyatt Shenzhen offers the ideal location for business and leisure; adjacent to MixC Shopping Mall and linked to the city by Metro Lines 1, 2 and 9. Our eight distinctive restaurants and bar (as well as our resort-style spa) are waiting to provide you with a journey to tranquillity and well-being. Thank you for your kind words. We hope to see you again very soon.

6/10 一般

xiao hong

家人同遊
讚好:整潔度
不滿:職員與服務
It's a bit far from the subway. The most inconvenient thing about the room is the bathroom. Three sides are surrounded with glass but not shade. Since I travelled with my family, it's quite troublesome, have to wait till one finishes the bath or shower before I can enter.
於 2023 年 12 月住了 1 晚
Grand Hyatt Shenzhen 於 2024年1月16日的回應
Dear Guest,Thank you for staying with us. Located in the heart of Luohu District, Grand Hyatt Shenzhen offers the ideal location for business and leisure; adjacent to MixC Shopping Mall and linked to the city by Metro Lines 1, 2 and 9. Regarding the bathroom issue you mentioned, the transparent glass door in the bathroom will automatically atomize after closing the doors on both sides. If you have any inquiries or need any assistance during your stay, please feel free to call the Guest Service Center, and we will be glad to assist you.

10/10 優異

Chi Pang

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
房間很大就可惜床太小了! 早餐沒以前款式多但也算不錯! 最差勁是停車場(這可能與酒店無關是萬象城問題), 進去很多車亂停在通道上, 變成要等很久才能進去!
於 2023 年 12 月住了 2 晚
深圳君悦酒店 於 2024年1月3日的回應
尊敬的宾客:感谢您的下榻及留言。关于停车问题,由于酒店位于万象城二期,故与万象城共用一个停车场,因此周末人流与车流众多,停车情况确实较为拥堵,感谢您的理解与支持。十分期待能与您再相遇,祝您生活愉快!

10/10 優異

Yuen Tung

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
房間設備很好,乾淨舒適,空間寬敞。萬象城是品牌集中地,適合愛購物人士。 服務人員很有禮貌,唯獨附近餐廳不算太多選擇,不過行去地鐵另一出口kkmall 會多些餐廳。
於 2023 年 12 月住了 1 晚
深圳君悦酒店 於 2024年1月3日的回應
尊敬的宾客:欢迎您入住深圳君悦酒店并留下您的满分反馈。酒店毗邻华润万象城购物中心,荟集众多国际顶级品牌商铺、影院、超市及室内滑冰场等,地理位置优越、交通便利,距罗湖口岸仅5分钟车程,3分钟步行即可至邻近1、2及9号线地铁站。8间多元化的餐厅和酒吧以及和一个度假风格的水疗中心,为您提供一段宁静和幸福之旅。感谢您的喜爱,期待与您的下一次相遇。

6/10 一般

YUK KWONG

不滿:客房舒適度
一般酒店
一般酒店, 開暖氣, 好熱, 無得轉冷氣
於 2023 年 12 月住了 1 晚
深圳君悦酒店 於 2024年1月3日的回應
尊敬的宾客:感谢您的下榻。很遗憾得知此次入住未能完全达到您的期望。针对您提及的空调情况,我们十分重视,因气温急速回暖,酒店未能第一时间调整中央空调,酒店致力于让宾客在入住期间能够有一个舒适的体验,衷心期待您的下次光临。

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Grand Hyatt Shenzhen 於 2023年12月4日的回應
Dear Guest,Welcome to Grand Hyatt Shenzhen and thank you for leaving us a full-score comment. Located in the heart of Luohu District, Grand Hyatt Shenzhen offers the ideal location for business and leisure; adjacent to MixC Shopping Mall and linked to the city by Metro Lines 1, 2 and 9. Our eight distinctive restaurants and bar (as well as our resort-style spa) are waiting to provide you with a journey to tranquillity and well-being. Thank you for your kind words. We hope to see you again very soon.

10/10 優異

crdm o

於 2023 年 10 月住了 1 晚
深圳君悦酒店 於 2023年11月15日的回應
尊敬的宾客:非常感谢您抽出宝贵时间对于您在深圳君悦酒店的入住体验进行分享,同时也感谢您一直以来对凯悦酒店品牌的支持。非常高兴得知酒店在多方面都给您留下难忘深刻的好印象。我们会将您的点评分享给酒店各部门,对于每一个凯悦人而言,宾客的满意是我们最大的鼓励。承蒙厚爱,我们会继续努力为您提供始终如一的君悦体验,衷心期待您的下次光临。

6/10 一般

Ling Pui

noise at night from outside, not certain if this is related to construction site nearby
於 2023 年 10 月住了 1 晚

10/10 優異

Golo

讚好:整潔度、職員與服務和住宿狀況
The breakfast is good! The food tastes good especially the fish congee I like the most!
於 2023 年 7 月住了 1 晚
Grand Hyatt Shenzhen 於 2023年7月24日的回應
Dear Guest,Thank you for choosing Grand Hyatt Shenzhen. Our distinct dining venues are committed to bringing you elevated experiences, and we hope you can enjoy our refined food and wines. We are sincerely looking forward to welcoming you again, and wish you a good day.

8/10 不錯

connie

於 2023 年 7 月住了 1 晚
深圳君悦酒店 於 2023年7月24日的回應
尊敬的宾客:非常感谢您抽出宝贵时间对于您在深圳君悦酒店的入住体验进行分享,同时也感谢您一直以来对凯悦酒店品牌的支持。非常高兴得知酒店在多方面都给您留下难忘深刻的好印象。我们会将您的点评分享给酒店各部门,对于每一个凯悦人而言,宾客的满意是我们最大的鼓励。承蒙厚爱,我们会继续努力为您提供始终如一的君悦体验,衷心期待您的下次光临。

8/10 不錯

Kwok Tak Kelvin

於 2023 年 6 月住了 2 晚
Grand Hyatt Shenzhen 於 2023年6月13日的回應
Dear Guest,Thank you for choosing to stay at our hotel. We are glad to hear that you had a pleasant stay experience with us. We are committed to providing you with efficient service, clean spaces and delicious food to make your stays more comfortable. We are looking forward to welcoming you again.

10/10 優異

YI LANG

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very good & comfortable room for sleep. Lounge’s foods are very good taste. Especially, breakfast is amazing .
於 2023 年 5 月住了 2 晚
Grand Hyatt Shenzhen 於 2023年6月5日的回應
Dear Guest,Thank you for choosing to stay at our hotel. We are glad to hear that you had a pleasant stay experience with us. We are committed to providing you with efficient service, clean spaces and delicious food to make your stays more comfortable. We are looking forward to welcoming you again.

8/10 不錯

WAI SUM KITTY

於 2023 年 5 月住了 1 晚
深圳君悦酒店 於 2023年5月31日的回應
Dear Guest,Thank you for choosing to stay at our hotel. We are glad to hear that you had a pleasant stay experience with us. We are committed to providing you with efficient service, clean spaces and delicious food to make your stays more comfortable. We are looking forward to welcoming you again.

10/10 優異

Mak Kin

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
每次入住都非常满意
已经多次入住深圳的君悦,酒店的地理位置就在万象城旁边,非常方便!酒店无论房间舒适度,前台的服务都非常满意,对比其他酒店感觉性价比还是比较高!
於 2023 年 5 月住了 1 晚
深圳君悦酒店 於 2023年5月31日的回應
尊敬的宾客:欢迎您入住深圳君悦酒店并留下您的满分反馈。酒店毗邻华润万象城购物中心,荟集众多国际顶级品牌商铺、影院、超市及室内滑冰场等,地理位置优越、交通便利,距罗湖口岸仅5分钟车程,3分钟步行即可至邻近1、2及9号线地铁站。8间多元化的餐厅和酒吧以及和一个度假风格的水疗中心,为您提供一段宁静和幸福之旅。感谢您的喜爱,期待与您的下一次相遇。

8/10 不錯

Tai Sheung

讚好:整潔度、職員與服務、設施服務和住宿狀況
ok
於 2023 年 4 月住了 1 晚
深圳君悦酒店 於 2023年5月31日的回應
Dear Guest,Thank you for choosing to stay at our hotel. We are glad to hear that you had a pleasant stay experience with us. We are committed to providing you with efficient service, clean spaces and delicious food to make your stays more comfortable. We are looking forward to welcoming you again.

2/10 很差

Chun yip

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 1 晚
Grand Hyatt Shenzhen 於 2023年4月18日的回應
Thank you for your high recommendation. We will maintain our quality on professional services. Look forward to seeing you very soon!

8/10 不錯

Chun Yu

於 2023 年 4 月住了 1 晚
深圳君悦酒店 於 2023年5月31日的回應
Dear Guest,Thank you for choosing Grand Hyatt Shenzhen. We were delighted to read your compliments. Your feedback is our motivation to continue delivering high-quality service and more surprises to our customers. Thank you once again, and we sincerely look forward to your next stay.

10/10 優異

Rachel

親子同遊
讚好:職員與服務、設施服務和住宿狀況
Very goofd location, close to border and the hotel staff is very friendly and helpful
於 2023 年 3 月住了 1 晚
Grand Hyatt Shenzhen 於 2023年4月18日的回應
Thank you for your high recommendation. We will maintain our quality on professional services. Look forward to seeing you very soon!

10/10 優異

Man Ho Henry

於 2022 年 12 月住了 1 晚

8/10 不錯

Wai Fun Fanny

於 2022 年 11 月住了 1 晚

10/10 優異

Chi

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 5 月住了 2 晚

10/10 優異

Shu mang

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 9 月住了 1 晚

10/10 優異

Tze Hong

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
已经是第3次入住了, 一如既往不错,早餐很丰富
於 2021 年 8 月住了 1 晚

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 8 月住了 1 晚
Chris Zhao 於 2021年8月16日的回應
Thank you for staying at Grand Hyatt Shenzhen and leaving us a full-score review, and we look forward to welcoming you back soon.

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 8 月住了 1 晚
Chris Zhao 於 2021年8月16日的回應
Thank you for staying at Grand Hyatt Shenzhen and leaving us a full-score review, and we look forward to welcoming you back soon.

10/10 優異

Tak Wing A

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 7 月住了 1 晚
Chris Zhao 於 2021年8月16日的回應
Thank you for staying at Grand Hyatt Shenzhen and leaving us a full-score review, and we look forward to welcoming you back soon.

10/10 優異

jing

於 2020 年 11 月住了 1 晚
Chris Zhao 於 2020年12月9日的回應
Thank you for your high recommendation. We will maintain our quality on professional services. Look forward to seeing you very soon!

8/10 不錯

CHUNG

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 3 晚
Alex Chiang 於 2020年2月17日的回應
It’s our pleasure to have you stay with us, and we look forward to welcoming you back soon.

10/10 優異

真實旅客

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
服务优质,位置好,直接联通万象城,孩子们太喜欢滑冰,真得方便,价格又合适,值得体验,强力推荐。早餐亦很棒,12岁以下小童免费,与很多五星酒店不同,很喜欢!
於 2020 年 1 月住了 1 晚
Alex Chiang 於 2020年2月17日的回應
欢迎您选择下榻深圳君悦酒店,很高兴得知您和您的孩子度过愉快的入住时光。 衷心期待您的下次光临并祝您和您的家人身体健康,生活愉快!

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和住宿狀況
於 2020 年 1 月住了 1 晚
Alex Chiang 於 2020年2月17日的回應
Thank you for staying with us and we look forward to welcoming you back soon.

10/10 優異

C W Henrique

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
地點方便,酒店位於商場裏面,名店林立,鄰近華潤萬象城,10分方便,搭地鐵走10分鐘也到,酒店房間整體設施保持乾淨,軟件硬件配套完善,床辱舒適,是智能廁所,水壓充足,舒適的體驗。
於 2020 年 1 月住了 1 晚
Alex Chiang 於 2020年2月17日的回應
谢谢您分享您在深圳君悦酒店的入住体验,很高兴您能度过愉快的时光。我们会继续努力为您提供始终如一的君悦体验,期待您的再次光临。 祝您和您的家人身体健康!

10/10 優異

Lok Sze

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
五星果然係五
於 2020 年 1 月住了 1 晚
蒋福程 於 2020年1月13日的回應
尊敬的Lok Sze, 感谢您下榻深圳君悦酒店并分享您的入住体验。很开心看到您对本次入住表示满意,您的满分好评是对我们的极大肯定。 我们期待与您再次相遇,祝您一切顺利。 预祝您新春快乐! 蒋福程 酒店营运总监

10/10 優異

WAI YIN

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
Alex Chiang 於 2020年2月17日的回應
Thank you for staying at Grand Hyatt Shenzhen and leaving us a full-score review, and we look forward to welcoming you back soon.

8/10 不錯

Hau yu

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚
Alex Chiang 於 2019年12月4日的回應
Dear Tatiana, Thank you for choosing Grand Hyatt Shenzhen. We really appreciate your compliments. Wish to see you again. Warm regards, Alex Chiang Director of Operations

8/10 不錯

Bik kwan

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 2 晚
Alex Chiang 於 2019年11月22日的回應
Dear Bik kwan, Thank you for choosing Grand Hyatt Shenzhen and for leaving us a full-score comment. We really appreciate your compliments. Wish to see you again. Warm regards, Alex Chiang Director of Operations

8/10 不錯

Wai Chor

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚
Alex Chiang 於 2019年11月22日的回應
Dear Wai Chor, Thank you for choosing Grand Hyatt Shenzhen and for leaving us a high-score comment. We really appreciate your compliments. Wish to see you again. Warm regards, Alex Chiang Director of Operations

10/10 優異

TI YI

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 2 晚
Alex Chiang 於 2019年11月8日的回應
Dear TI YI, Thank you for staying at Grand Hyatt Shenzhen. We look forward to seeing you here again next time. Best regards, Alex Chiang Director of Operations

8/10 不錯

Chi Sun

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
I arrived the hotel at 22:30. I waited over 15 mins for the check in! Should speed up the process.
於 2019 年 10 月住了 1 晚
Alex Chiang 於 2019年10月23日的回應
Dear Chi Sun, Thank you for staying with us and taking the time to share your experience. I have reviewed in detail your feedback about the check-in process with our front desk manager, and we will apply necessary training to the staff concerned to improve our service. We look forward to having you with us again next time. Best regards, Alex Chiang Director of Operations

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
a luxury hotel but check in count little inconvenience.
於 2019 年 10 月住了 1 晚
Alex Chiang 於 2019年10月23日的回應
Dear Guest, Thank you for staying at Grand Hyatt Shenzhen and leaving us a full-score review. We are glad to learn that you had a great stay with us. We look forward to welcoming you back soon. Kind regards, Alex Chiang Director of Operations

8/10 不錯

MICHAEL CHOU

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚
Alex Chiang 於 2019年10月22日的回應
Thank you for staying at Grand Hyatt Shenzhen. We are glad to learn that you had great stay with us. It’s our pleasure to have you stay with us, and we look forward to welcoming you back soon.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very clean and quiet
Very clean, best room cleaning I received among all my past Shenzhen stays
於 2019 年 10 月住了 2 晚
Alex Chiang 於 2019年10月23日的回應
Dear Guest, Thank you for choosing Grand Hyatt Shenzhen and leaving us a full-score review. Your generous compliments on our rooms are appreciated. It is our honor that you chose our hotel during your stay in Shenzhen. We look forward to having you with us again next time. Best wishes, Alex Chiang Director of Operations

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 10 月住了 1 晚
Alex Chiang 於 2019年10月8日的回應
Thank you for staying at Grand Hyatt Shenzhen and leaving us a full-score review, and we look forward to welcoming you back soon.

8/10 不錯

Chi Hang

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 3 晚
Alex Chiang 於 2019年10月8日的回應
Thank you for staying at Grand Hyatt Shenzhen and leaving us a full-score review. We are glad to learn that you had great stay with us. It’s our pleasure to have you stay with us, and we look forward to welcoming you back soon.

10/10 優異

SHU-JU

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 1 晚
Alex Chiang 於 2019年9月30日的回應
Dear SHU-JU, Thank you for staying at Grand Hyatt Shenzhen and leaving us a full-score review. We are glad to learn that you had great stay with us. It’s our pleasure to have you stay with us, and we look forward to welcoming you back soon. Kind regards, Alex Chiang Director of Operations

8/10 不錯

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
唯一的遺憾,茶壺裡還有上次遺留下來的茶葉,不過整體來說,房間清潔,景觀很好,位置也很方便。上下樓比較麻煩點。
於 2019 年 9 月住了 1 晚
蒋福程 於 2019年10月11日的回應
尊敬的宾客, 感谢您的入住,很抱歉给您入住带来的不便。我们也会把此事与客房部经理反馈并在日后的洗衣检查工作中更加严格细心。 希望您可以再次光临并重拾对酒店周到服务的信心。 敬祝, 蒋福程 酒店营运总监