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克洛斯威酒店的評價

5 out of 5
克洛斯威酒店
Stocks Lane, North Wootton, Shepton Mallet, England

評價

8.6

優異

10 分評分，優異；371 則評價中有 201 則" "
8 分評分，不錯；371 則評價中有 110 則" "
6 分評分，一般；371 則評價中有 36 則" "
4 分評分，欠佳；371 則評價中有 14 則" "
2 分評分，很差；371 則評價中有 10 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.6/10 

設施服務

8.6/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Ashley

讚好：整潔度、職員與服務和住宿狀況
Hot tub terrace with room.
於 2024 年 5 月住了 1 晚

10/10 優異

Martin

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved the place,it was so idyllic and the staff were so helpful, great service and would highly recommend to anyone.
於 2024 年 4 月住了 2 晚

10/10 優異

Robert

讚好：整潔度、職員與服務、設施服務和住宿狀況
Most impressed by the decoration, cleanliness, Breakfast quality, quiet and bedroom facilities. Fantastic value for money.
於 2024 年 4 月住了 1 晚

6/10 一般

Patrick

伴侶同遊
Poor to average food, a little soulless for such an old building with limited accessibility for wheelchair users. Not awful but wouldn’t stay here again out of choice.
於 2024 年 4 月住了 2 晚

10/10 優異

Megan

家人同遊, 親子同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
LOVED our stay! A beautiful setting, comfortable beds, friendly staff. Just perfect! The breakfast in the restaurant was delicious! HIGHLY recommend!
於 2024 年 4 月住了 1 晚

10/10 優異

Angela

讚好：設施服務
Staff room absolutely perfect thank you 🙏
於 2024 年 3 月住了 1 晚

10/10 優異

Geoffrey

多人同遊
讚好：整潔度、職員與服務和住宿狀況
I was very pleased with Crossways, which was good value for money & the staff were friendly.
於 2024 年 3 月住了 1 晚

8/10 不錯

Claire

於 2024 年 3 月住了 1 晚

2/10 很差

Carol

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Crossways 於 2024年3月21日的回應
Thank you

6/10 一般

Selene

於 2024 年 3 月住了 1 晚

10/10 優異

Tomasz

於 2024 年 3 月住了 1 晚

8/10 不錯

Nadia

多人同遊
讚好：整潔度、職員與服務和住宿狀況
A nice quiet location with a view of Glastonbury Tor. Breakfast is included and is excellent. Staff friendly and accommodating.
於 2024 年 2 月住了 2 晚

10/10 優異

Seven

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
I appreciated how quiet the surroundings of the property are. 10am checkout, I found to be a touch early, but enjoyed the night.
於 2024 年 2 月住了 1 晚

8/10 不錯

Darren

讚好：整潔度、職員與服務、設施服務和住宿狀況
A nice hotel. Comfortable rooms but perhaps a little basic for a reported 5 star. Lovely breakfast and very attentive staff. Would recommend.
於 2024 年 2 月住了 1 晚

10/10 優異

Jessica

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Happy parents
I booked this hotel for my parents. In my dad’s words it’s the best hotel they have stayed in. The staff all very friendly and helpful no complains from the parents. Said the hotel didn’t look much from the outside but the inside was lovely. They liked it so much they have said about going back and having me join them next time.
於 2024 年 2 月住了 3 晚

10/10 優異

Rebecca

商務旅客
讚好：整潔度、設施服務和住宿狀況
This was my second stay at The Crossways and it didn't disappoint. The rooms are excellent and the food and staff are great.
於 2024 年 2 月住了 1 晚

10/10 優異

Angie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Friendly, spacious and ideal
We loved the hotel, lovely friendly staff and a lovely environment to stay in. The rooms were big and spacious. The food was amazing. Will definitely be staying here again.
於 2024 年 2 月住了 1 晚

8/10 不錯

Mark

伴侶同遊
讚好：整潔度和職員與服務
Shower head was broken
於 2024 年 2 月住了 1 晚

10/10 優異

K

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely stay
Really lovely hotel. Large, very comfortable room, good menu and fantastic breakfast menu. Friendly and pleasant staff. Highly recommend.
於 2024 年 2 月住了 2 晚

8/10 不錯

Haider

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable stay
Nice location, comfortable bed, good shower and amenities.
於 2024 年 2 月住了 1 晚

10/10 優異

Alison (Swansea)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Crossways, was ideally located for the places we wanted to visit in the area. A bonus was the lovely view of the countryside and Glastonbury Tor.The room was very spacious and comfortable.What really made our stay perfect was the helpful and friendly staff. Everyone we met were brilliant with a special mention to Prashant the restaurant manager, Lilia and Hani. No hesitation in recommending this hotel and will return soon.
於 2024 年 1 月住了 2 晚

10/10 優異

Leah

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved staying at The Crossways. Beautiful room with a huge comfortable bed and the food was great. Emailed ahead to say it was a special occasion and received a complimentary upgrade. Really great visit, will definitely come back again if I’m in the area.
於 2024 年 1 月住了 1 晚

10/10 優異

Dale

讚好：整潔度、職員與服務和住宿狀況
This stay was fabulous. The facility was clean and well kept. The rooms were very nice and comfortable. The dining on sight was very good and always an option for a meal when we at the hotel. The best part of our stay was the staff, they were extremely polite and attentive to any issues that we may be having.
於 2023 年 9 月住了 6 晚

10/10 優異

Vimbayi

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I just like that hotel it's very nice and affordable. Very smart I don't mind to refer my family and friends. The customer teem are respectfully and brilliant. Keep up the good standard work. Hopefully to call again soon. I really appreciate everything.
於 2024 年 1 月住了 1 晚
Executive Assistant 於 2024年1月9日的回應
Thank you for leaving your feedback on your stay with us at Crossways. We hope to see you again in the future. Happy New Year

10/10 優異

Kristina

於 2024 年 1 月住了 1 晚

8/10 不錯

I

於 2023 年 12 月住了 2 晚

10/10 優異

brett

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Exceptional value for money, the room was huge and the service was great so many hotels ramping up there prices but I found this extremely fair we will be back for aure as it’s close to family.
於 2023 年 12 月住了 1 晚
Exec Assistant 於 2023年12月29日的回應
Thank you for your feedback of your recent experience during your stay with us. We look forward to welcoming you back in the future. Happy New Year from all of us at Crossways

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Pretty & Cosy but dated
Rooms are spacious and well laid out but not very sound proof. Staff are friendly and helpful and food is nice but I found too much bone in my salmon and breakfast is not child friendly.
於 2023 年 12 月住了 1 晚

2/10 很差

真實旅客

多人同遊
不滿：整潔度、職員與服務和客房舒適度
Dont choose this hotel EVER, they will insult you
It was the worst holiday i have experienced. First we were given 3 different types of rooms even though we paid for delux double, we were being given single rooms possibly and were told its double, the 3 rooms cost the same and yet were completely different sizes and type. The hotel could do nothing to make my stay comfortable, they were not accommodating at all. You can see in pictures, both these rooms are ‘delux doubles’ and cost a lot but the rooms are totally different, one is not delux at all. The hotel staff was extremely rude and not empathetic as we told them about any issues , the manager even made comments on our eating habits and how much we eat, leading to my partner feeling very ashamed and anxious, they did not serve our kid breakfast as they had ‘run out’ of what we asked, the staff was not remorseful about anything at all. Dont waste your money on this hotel, the views arent great, the rooms are too small, its too far from the city center which makes it even mor worthless.
於 2023 年 12 月住了 2 晚
Exec Assistant 於 2023年12月29日的回應
Dear Guest, Thank you for leaving your feedback about your recent stay with us; we always take guest feedback very seriously. As explained when you bought this to our attention, the rooms that you stayed in were all Deluxe Double rooms and not Deluxe Single rooms. We hope you find accommodation better suited next time. Happy New Year from all of us at the Crossways

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Lovely inside, needs attention externally
Super room and very nice internal property Excellent service and food could not be better The exterior of the property doesn’t appeal at all The grounds are disappointing
於 2023 年 12 月住了 1 晚

2/10 很差

Jonathon

商務旅客
不滿：職員與服務、設施服務和住宿狀況
So loud throughout the whole night. And early morning, kids running up and down the corridor from 7am, slamming doors and shouting. For about an hour. Not ideal at all.
於 2023 年 12 月住了 2 晚

10/10 優異

mark

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

tommy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect, spacious room for our family of 5
於 2023 年 12 月住了 1 晚

10/10 優異

Karl

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Ian

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We enjoyed our stay and the manager Wednesday night was great
於 2023 年 11 月住了 2 晚

10/10 優異

Beverley C

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent Hotel for Celebration
We were on a girlie trip celebrating a friends Birthday and wanted to share a room that would accommodate us all. The hotel provided us with a fab family room which meant we all had a bed each- we were thrilled with this. We had decide to eat our evening meal at the hotel and were not disappointed either…from the excellent waitress service to the fact the portion size was so hearty that we were not able to eat it all.. quality of the sirloin steak was delicious cooked perfectly and the dessert was fabulous homemade pasty made by the chef- it was an apple tartlet in the shape of a rose and the clotted cream ice cream served with it, was absolutely gorgeous! Breakfast was included in price and a great selection from continental to Full English. The only issue is access and location. You need a car as it’s remote with no public transport and need not be to afraid to negotiate the narrow country lanes to reach it. But it’s worth it once you get there.
於 2023 年 11 月住了 1 晚

10/10 優異

Tracey

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely stay
The receptionist was very friendly and welcoming asking us about our journey. Quick walk around the village but there's not much there. Bed very comfortable and lots of storage space for bags, cases etc. Bathroom had a rainfall shower over the bath. Good got shower in a big bathroom. Heated towel rail and lots of towels. We had booked a meal which was delicious. The chocolate mousse was rich and perfect for a chocoholic. Venison tasty and husband enjoyed his pie. Breakfast the next day. You helped yourself to a continental style buffet, teas , coffees etc. We opted for porridge -without cream!- rather than a cooked breakfast which looked good. Good service throughout and lovely for a night away. Good base for Frome, Glastonbury and Clarks Village
於 2023 年 10 月住了 1 晚

6/10 一般

Rhian

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Not the best this year :(
Always a lovely stay here in regards to the actual hotel itself as it's in a beautiful location, nice and quiet and the rooms are overall lovely BUT, you are damned if you go there without a car as the taxi situation in the area is abysmal. Breakfast is lovely. But absilutely did NOT appreciate being right opposite a full family that were nothing short of loud both mornings of our stay and to add insult to injury, the cleaners were having an absolute BALL on the landing outside our room well before 9am in the morning (so loud) normally I really enjoy this hotel but because of the lack of sleep we were able to get before a big event and after we got back, not being able to sleep in because of all the noise was just ridiculous, it's really dampened my want to come back again now what with being put in a COMPLETELY different room to what we had booked (we didn’t even get dressing gowns in our room!) and the not being able to sleep in til at LEAST 9am because of other guests and staff members and then the taxi situation on top of that :(
於 2023 年 10 月住了 2 晚

10/10 優異

Brett

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely place to stay
於 2023 年 10 月住了 1 晚

6/10 一般

Janice

家人同遊
讚好：整潔度
不滿：職員與服務和設施服務
This is evidently a party venue, so service for guests was spotty. Perhaps this is a convenient location for locals, but I wouldn’t chose it. The food was nothing special and the service was terrible. Our room was on the first floor and we were expected to lug our suitcases up a flight ourselves. It’s not really close to anyplace. It was a decent place to shower and lay down your head. The countryside is pretty, and I could imagine cyclists stopping here.
於 2023 年 9 月住了 1 晚

10/10 優異

Richard

多人同遊
The staff were super friendly, food in the restaurant was fantastic both nights that we stayed and the room, whilst fine for one, might be a touch small for two people but still of a really good standard. Can’t really fault the stay in any way.
於 2023 年 10 月住了 2 晚

10/10 優異

Brett

讚好：整潔度、職員與服務、設施服務和住宿狀況
Highly recommended hotel
於 2023 年 10 月住了 1 晚

10/10 優異

James

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚

10/10 優異

Neil

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚

8/10 不錯

Dan

家人同遊
讚好：整潔度
於 2023 年 9 月住了 1 晚

6/10 一般

Danielle

於 2023 年 9 月住了 1 晚

10/10 優異

Rommy von

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚

10/10 優異

Christina

於 2023 年 9 月住了 1 晚

10/10 優異

Richard

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfort stay
Have been before, will stop again. Good food, comfortable rooms, friendly staff. But you have to like narrow country lanes to get here, but we’ll worth it when you arrive a.
於 2023 年 9 月住了 4 晚

10/10 優異

Michelle

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel.
於 2023 年 9 月住了 2 晚