I did not like paying an extra fee for potentail use of amenities that were out of order(hot tub). Bathroom lights that did not work and tears in the hall carpet that I tripped over. And when asking the desk about extra fees they said the bar was open and that was amenity we could use.
Donald
於 2024 年 4 月住了 1 晚
8/10 不錯
Kathleen
2024年4月22日
讚好:整潔度、職員與服務和住宿狀況
Kathleen
於 2024 年 4 月住了 2 晚
10/10 優異
Amanda (Arroyo Grande)
家人同遊
2024年4月20日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The BEST customer service enemy though they were so short handed
Amanda
於 2024 年 4 月住了 1 晚
10/10 優異
Les
2024年4月20日
讚好:整潔度、職員與服務和住宿狀況
Breakfast was a 3 out of 5. Pretty good price.
Les
於 2024 年 4 月住了 1 晚
10/10 優異
Colleen
伴侶同遊
2024年4月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place and staff… highly recommend
Colleen
於 2024 年 4 月住了 1 晚
6/10 一般
Samantha
2024年4月7日
讚好:整潔度
Clean, nice location. Bar was closed first night we were there so that wasn’t great. Sauna was out of order. But breakfast was good even though the pancake machine was out of order. I’d stay again for a quick stay.
Samantha
於 2024 年 4 月住了 2 晚
8/10 不錯
Deborah
家人同遊
2024年4月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Our 4 bed pillows were too hard and at least 6 inches high. My husband and I could not sleep on them. We've traveled in hotels throughout America and other countries and this has never occurred. The next day the young man at the front desk said he would ask housekeeping if other pillows were available. He called me later to tell me different pillows had been placed in our room. He was very polite and cared about our comfort.
Also, toilet was leaking in our bathroom. There was a stain where the water dripped, so it had been leaking for at least a few weeks or longer.
Pool and pool area was very relaxing and our grandchildren loved it. We were able to hang out and just relax.
Breakfast and guest service was great.
We stayed for 2 nights and noticed that dining area and adjoining bar area seemed to be a good place to sit and relax.
Would like to suggest crackers be an item available for purchase. Even plain soda crackers.
Deborah
於 2024 年 3 月住了 2 晚
10/10 優異
Deniece
伴侶同遊
2024年3月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nothing every thing was great
Deniece
於 2024 年 3 月住了 2 晚
2/10 很差
Arilynn
2024年3月26日
I didn’t get to stay and they wouldn’t refund me. I was traveling from Albuquerque NM to Chandler AZ. It started snowing like crazy from Gallup to Holbrook I didn’t want to continue the drive as it was 9pm and I had my 2 kids with me. I called the hotel, the receptionist was rude as I told her we wouldn’t make it. She said I had to call Expedia and hung up. I called Expedia and they told me the Hotel wouldn’t refund my money because the roads were drivable.
I lost out on $100 because I didn’t want to risk the lives of myself and my kids to drive another 2hrs to pinetop to have the room for the night.
Horrible service!